Summary

• Highly accomplished QA Lead analyst with over 12 years of experience in the Information Technology, which includes QA strategist, process standardization coordination of the validation with development team and testing team, test case execution, design of graphical interfaces, teaching graduate students, development, and implementation of technology projects.
• Expertise in practicing the SDLC methodology covering all the phases from project definition till post implementation.
• Extensive experience in leading the team through Functional, Integration, Regression, User Acceptance and System Testing
• Managed the quality of software in close coordination with developers and other team members.
• Proven ability to work effectively as individual and as team to achieve quality delivery of projects.
• Manually performed Back-End testing by writing SQL queries
• Have a very good knowledge SLA creation, SLA & OLA maintenance.

Specialization

Testing Tools: Quality center, Test Director 8.0, WinRunner, QTP 8.0
Web design/development tools: ASP, IIS, Adobe Photoshop 7.0, Image Ready 7.0, DHTML, Visual Interdev 6.0 and Dream weaver 4.0, Photoshop 7.0 and Image ready 7.0,RUP.
Desktop Applications: MS Office 2000, Access 2000, Microsoft Office Visio 2000
Operating Systems: WINDOWS-98, WINDOWS NT4.0/2000/XP, UNIX
Databases: ORACLE8i, MS-ACCESS7.0, SQL SERVER7.0
EAI Tools: TIBCO Business Works 5.x, TIBCO Rendezvous 7.x, TIBCO Runtime Agent, TIBCO EMS/JMS 4.x, TIBCO Business Connect 3.x, TIBCO Administrator 3.x, TIBCO Hawk 4.x, TIBCO/ADB Adapter, File Adapter

Professional Accomplishments

Confidential, Mitsubishi UFJ
Jersey city, NJ
Oct 2008 – Till date
QA Lead Analyst

Coordinated and managed the testing activities for a wide range of Small to Mega size projects. Expertise in writing Test Plan and effort estimation. Expertise in leading the team through Integration Testing and User Acceptance Testing.
Monitored the SLA level in close coordination with different team and managed to ensure that the changes do not negatively affect the current SLA level.

• Coordinated the BRD, FRD and DDD gathering and reviewed the same as quality point of view and performed test evaluation for the Mega and standardization projects.
• Evaluate the projects by reviewing Test strategy and Test plan documents for large and Mega projects.
• Oversee the testing activities for multiple projects and report the quality to the senior management.
• Performed monthly SOX tests. Coordinated and implemented my own ideas and others, which helped the Change management team to improve their process.
• Prepared monthly SLA performance levels and published them online.
• Performed daily review of Change management monitoring activities.
• Performed Librarian, PVCS and RMS Reconciliation Reports Checking.
• Participated in “Root cause analysis” to aid thorough investigation of production incidents and problems which slash down the production incidents.
• Developed automated scripts using QARun for Suggestion tracking application and prepared user guide for the “ODA Customer First Suggestion application”.
• Expertise in coordinating around 10+ teams from brainstorming their improvement ideas to presenting their Ideas in Quality Circle presentation.

Environment: QARun, PHP5.1, MySQL, Windows XP, Microsoft Office Visio 2003, Mainframe, FrontPage 2003, Adobe Photoshop CS4, Dynamic Info Screen, MS Office 2010.

Confidential
Wilmington, DE
Sep 2006 – May 2008
QA lead Analyst

First Assist is the primary application used by Chase call center advisors to assist Card Member (CM) with requests and questions. First Assist (FA) is the workflow based multi-tier Customer Relationship Management (CRM) application, written in ESL, a 4GL language, and accesses data from mainframe resources such as Total System (TSYS) and CAPS for CM’s account related information and Credit decisioning, and The Collector System Financial (TCSF) application runs on UNIX/AIX OS. Collectors and in-house attorneys to take legal actions on the delinquent card member who fails to make their payment use this application. Multiple systems interact with the TCSF back-end database called universe Database. Devise and managed the testing activity for the payment processing application in Treasury services.

Responsibilities:

• Coordinated and lead Integration testing, system testing and Regression testing on FA.
• Participated in effort estimation based on the activities, test cycles and size of the project.
• Extensively used SQL to query UniVerse Data base.
• Participated in business requirements gathering, created test strategy and Test plan documents.
• Initiated Enterprise change management and got approval from the corresponding stake holders.
• Extensively used TOAD to query ORACLE database for Electronic payment validation.
• Validated the file processing on MCP (UNIX).
• Involved in regression testing of in-house Dialer application.
• Actively participated in daily defect call meetings and reported the test statistics weekly.
• Expertise in conditioning the Data in TSYS.
• Prepared test scripts for TMS to verify the accuracy of customer transaction.
• Responsible for functional, UAT and regression testing
• Test files processing were done in the UNIX environment.
• Performed Data-Driven Tests validation by passing different sets of data using UNIX.
• Wrote OLA document for the OLA partners in an agreement period for the service provided by them.
• Created monthly SLA performance levels and published them online.

Environment: WebSphere MQ 6.0, Java RMI, Quality center, Windows XP, Microsoft Office Visio 2000, Mainframe,UML,AS400, ORACLE and UniVerse Database, Tivoli, UNIX/AIX.

Confidential
Newark, DE.
April 2006 – Sep 2006
QA Lead Analyst
Rewards superstation/RSS, Product offering Engine/POE

Monitor and manage client’s credit activities, Reward offerings and Product recommendations. Involved in verification and validation of the batch processes (JCL).
Devised and delivered QA test plans and test cases for manual testing.

Responsibilities:

• Skillfully coordinated test cases and managed the defects using Quality center forcredit card applications.
• Participated in scope definition and effort estimation.
• Prepared test scripts for Rewards Super station (This application is a web-based application, which provides the ability for RSS users to view detailed points history information like earned points, Points redemption, Points transfer etc…).
• Managed the coordination of test issues with development team and end users for creation and closure.
• Performed testing in POE (Product offering Engine is a Java based application for creation of new accounts, issuance of different plastics etc, offering all data to issue a new card).
• Responsible for functional, UAT, security and regression testing
• Tracked and reported the defects from Open to Closure.
• Performed Back-end testing to verify the accuracy of user data.

Environment: Mainframe 3270, JavaScript, Windows NT, Windows 2000, Quality Centre, MS SQL 2000.

Confidential
New Castle, DE
Jan 2005 – Jan 2006
QA Analyst – Workflow Management System

This is a Web enabled Intranet workflow management system that allows users in all regions to manage client implementations.

Responsibilities:

• Designed Planned and Created Test Cases using Test Director.
• Checking the deal submission, tracking for closer and system administration scripts.
• Checked the basic functionality by manual testing and managed the defects in Test Director.
• Performed Data-Driven Tests by passing different sets of data and checked weather the information entered is updated into the database.
• Performed Integration Testing, Functional Testing, User Acceptance Testing.
• Create, Track and manage the test issues with development team and end users.
• Tracked the defects in a defect tracking tool and fixed the bugs.
• Performed Back-end testing to verify the accuracy of client details.
• Prepared the weekly status reports for management team.

Environment: ASP, JavaScript, Windows NT, Windows 2000, UNIX, Oracle, Test Director 8.0

Confidential, GA
Jan 2003 – July 2004
QA Analyst

The World's Networking Company provides voice and data solutions for US businesses and consumers worldwide. They used this to create/update policies. Main responsibilities are to check the Customer module and Policy module, different plans, cancellation of policies.

Responsibilities:

• Conducting Manual Test meticulously and exhaustively for entire application using manual scripts, which are designed specifically for this purpose
• Analyzing the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans and implemented an effective change control with client
• Supporting the quality inspection activities of team by managing test cases and issues management in Test Director.
• Created and implemented a test strategy plans.
• Responsible for functional, UAT, security, extensive validation by utilizing SQL query and regression testing
• Identified the Test Cases to be automated and lead the effort for automating the testing process using Quick Test Professional (QTP)
• Enhanced test scripts by inserting checkpoints, created output values, adding regular expressions, using conditional statements and reporting statements
• Conducted Data driven testing using Quick Test Professional (QTP).

Environment: TestDirector7.5, QuickTestProfesional 6.5, Java, C++, JSP, Web Logic, TOAD, UNIX, Windows 2000, ORACLE, DB2

Confidential
Sep 2001 – June 2002
Programmer Analyst

Designed, developed, and implemented an Intranet portal for a natural spring water company.

Environment: Windows NT4.0/2000, ASP, FrontPage 98/2000, VBScript, Visual Basic 6.0, HTML, Dream weaver 4.0, Photoshop 7.0 and Image ready 7.0.

Confidential, India
Feb 2000 - March 2001
Programmer Analyst

Led a team of 11 in developing a customized “Student Scheduler” and motivated them to ensure a healthy forum to exchange thoughts and to provide the much needed information technology solutions to the issues.

Environment: SQL Server7.0, Windows NT4.0, ActiveX, COM, ASP, Visual Interdev6.0, FrontPage98, VBScript, Visual Basic 6.0, JavaScript, HTML.

Confidential, India
July 1998 - Jan 2000
Programmer Analyst/Trainer

This opportunity provided me challenging task in training different category of aspiring students. Also, implementing and providing training on company products such as “Business Manager” etc in various client sites

Environment: SQL Server7.0, Windows NT4.0, ActiveX, COM, ASP, Visual Interdev6.0, FrontPage98, VBScript, Visual Basic 6.0, JavaScript, HTML.

Education

Master of Computer Applications
Bachelor of Science