Over 5 years of diverse experience in Information Technology with emphasis on Software Quality Assurance, Software testing on Client/Server and Web-based.

SPECIFIC EXPERTISE

• Exclusive work experience in System Integration Testing (IST) and User Acceptance Testing (UAT) in Web-based Application.
• Extensive work experience and expertise in Black Box testing test cases, system testing, integration testing, regression testing, Client/Server and Web-Based applications.
• Expertise in Problem solving and creating Bug Reports using Bug Tracking Tools.
• Experience using Test Management Tools like HP Quality Center.
• Have involved and worked through each and every phase of SDLC (Software Development Life Cycle) and QA Life cycle, beginning with planning to the release of the product.
• Have implemented QA methodologies, practices and processes in all kinds of environments including Web applications, Client/Server applications, LAN/WAN, Three Tier.
• Experienced in designing and executing Test plans and Test cases based on Business requirements and Technical Specifications.
• Experience in using Excel spreadsheets to prepare Test cases, report metrics, generate, charts, lookups and excel formulae.
• Involved in understanding the requirements and use case documents are interpreted and participated in the creation and execution of test cases.
• Expertise on various types of testing like Black Box, Integration, Functional, Ad-hoc and Regression.
• Experience in bug tracking tools like Test Directory and Quality Center etc.
• Excellent knowledge in Waterfall, Agile and V-Model methodologies and best practices.
• Possess strong written and oral communication skills, strong ability to understand business and functional requirement documents.
• Strong will to learn and apply new technologies coupled with effective communication and leadership skills, excellence in problem solving, logical & analytical skills.
• Attention to detail and ability to work in tighter schedules and on different applications concurrently.

TECHNICAL EXPERTISE

Testing Tools

Quality Center 10.0,Testdirectory7.2/7.6,

Databases

MS SQL Server 2000, MS SQL Server 2005

Web Development

HTML, DHTML and Asp.Net

Scripting Languages

JavaScript, VB Script.

Operating Systems

Windows 98/NT/2000/XP, UNIX and OS/390

Programming

Education

• BSc MBA

Professional Experience

Confidential, May 2011 - June 2012
Confidential, OH.
Quality Assurance Analyst
Confidential, is an American multinational financial services corporation headquartered in New York, United States. Citicorp, a multinational banking corporation operating in more than 100 countries; whose businesses covered credit services, consumer finance, brokerage, and insurance. Citigroup was formed from one of the world\'s largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group.

Applications:-
Concierge:- Concierge is web application which was developed to provide various services to customer, like account opening, account servicing for consumer and commercial customer. Concierge integrates all the existing application which are run for different purposes to make a single application throughout the Citibank of North America. This application was developed using PeolpeSoft 8.9 application of CRM and PeopleTools (PeopleCode, Component Interface, Business Interlinks and Integration Broker) of 8.45 version and SQR. As of today concierge is using 23 applications. Some namely, NBS (is VB-based application for deposits, withdrawals and other transactions), CITISMART and CWS (this application is the IBM Mainframe, Account maintenance can be performed), OSRO (is used to create consumer account opening, it is windows application), FA (it deals with customer transactions Debit and Credit), SVF (for statement viewing facility).

Responsibilities:

• End-to-End Testing determines system correctly performs the business process from beginning to end.
• Perform analysis, design, programming, and testing assignments while adhering to Company's IT project life cycle methodology, and it\'s internal and external documentation, training, and compliance standards
• Validation of interfaces and integration between modules in integration Test update the results and raise the defects in Quality Center.
• Validation of functionality of each module in System Test and accordingly update the results and raise defects in QC.
• Validation of the system functionality by business users in User Acceptance Test update the results and raise the defect in QC.
• Created Different Cases/Applications as per the Requirement.
• Used Quality Center to analyze, Track and Document defects.
• Tested several projects including scheduling Meetings, Documentation, Assigned work to team member in the project, Mentoring New System Testers, Completing tasks within timelines, exercising and working independently if required.
• Involved in Reviewing Business Requirements from clients, prepared detailed Test Plan, Test Strategy, and Test Scenarios to Test Business Requirements.
• Was involved in System Test, Regression, Integration Test, UAT and Training.
• Involved in analysis of data by using Excel.
• Involved in client/server and web service testing.
• Execute Manual test cases, analyze results, report and track defects, verify fixes, and perform follow-up work to resolve issues.
• Involved in testing of various projects like DCL Memo, SUNRISE, SLP and MRA/MRA+.

Environment: Windows Vista/XP/2003, Outlook, Excel, MS word, JSP, EJB, ORACLE, Visual Basic, JAVA, Mainframe, Web Service, Linux, and Unix.

Confidential, March 2010 - April 2011
Madison, WI.
QA Analyst

Confidential, and Cares Worker Web (CWW) is a module provided by the state for the people to apply for various kinds of benefits. ACCESS is a web-based application will allow clients to Apply for Benefits, to check the status of their benefits, report changes and can help in renewing their benefits online. Major modules of ACCESS are AFB (Apply for Benefits), RMC (Report my changes), Am I Eligible and Check My Benefits modules.CARESis automated computer system used to determine eligibility for a number of Wisconsin's major welfare reforms and public assistance programs including Food stamp, Wisconsin Works (W - 2), Medical Assistance (including Badger Care Plus, Family Care and Senior Care) and Child Care.

Responsibilities:

• Created Different Cases/Applications as per the Requirement.
• Used CATs to analyze, Track and Document defects.
• Involved in Reviewing Business Requirements from clients, prepared detailed Test Plan, Test Strategy, and Test Scenarios to Test Business Requirements.
• Analyzed business requirements and functional design documents to prepare Validation Plan to define objective, scope and validation strategy of the project
• Involved in Verification of Transformation data from Access to Cares and vice versa.
• Was involved in System Test, Regression, Integration Test, UAT and Training.
• Involved in analysis of data using Excel.
• Involved in web service testing (MCI Clearance).
• Participated in various meeting with manager and project lead to discuss Test status and their Issues. Interacted with analyst and various members of team to discuss and resolve defects and their priorities.
• Interacted with business users and analyzed Software Requirements Specifications document for Documenting workflow implementation.
• Involved in testing of various projects in Access and Cares.

Environment: Servlets, Excel, MS word, JSP, EJB, Struts, WSDL, SOAP, UDDI, Web services, RAD 6.0.1, JavaScript, PVCS, Unix, CATs.

Confidential, June 2008 - Dec 2010
Des Moines, IA. Validation Tester
Confidential, maintains an ongoing quality improvement leadership role for Centers for Medicare & Medicaid Services (CMS) regulates all laboratory testing (except research) performed on humans in the U.S. through the Clinical Laboratory Improvement Amendments (CLIA) The objective of the CLIA program is to ensure quality laboratory testing. Although all clinical laboratories must be properly certified to receive Medicare or Medicaid payments ASPEN (Automated Survey Processing Environment) provides centralized facility and survey management. It is designed to help State agencies with information-based administration of the health care facilities under their management. I was involved in MERGE/SYNC Testing where data added, updated or deleted get synchronize between Aspen and M204 after billing and upload cycle. Nightly Extract, Bulk Loads testing between different environments Aspen/ODIE/CASPER.
Responsibilities:

• Involved in testing backend, bulk loads, and Merge /Sync.
• Prepared, Reviewed and executed test cases Installation Qualification (IQ) test cases and Operational Qualification (OQ) test cases.
• Performeddatacollection, analysis, validation, cleansing, and reporting using MS Access and MS Excel.
• Attended daily and weekly status meetings.
• Generated comparison Report in Mainframes for discrepancies between the two Regions and logged the Defects in Prism.
• Involved in Regression testing.
• Working with developers in resolving issues.
• Involved in Ad-hoc testing where data values from Oscar/cilia system override ASPEN if update or add value is set
• Updated traceability matrix and submitted status report on weekly bases.
• Used Excel spreadsheets extensively for reporting metrics using pivot tables, charts and lookups.
• Participated in Requirement walk through with development team, test case peer reviews.
• Created the New labs in Web Application, mainframes and wrote sql queries for test data.

Environment: Oracle, Windows Vista/XP/2003, Test Track Pro, Prism, XML, Microsoft Word, Outlook, Excel, Test Track Pro, Prism, Quick test pro.

Confidential, Mar 2006 - Feb 2008
Hyderabad, INDIA.
QA Tester

The IAG is the Australia's largest insurance firm. Provides major lines of insurance, including Auto, Property, Life and Commercial. The application "Intranet Customer Care" provides comprehensive information for the various types of Insurance products offered by IAG. A new Intranet/ Care website was redesigned to provide customized information for the customer service area. The website functionality was extended by providing the customers to perform online transactions.

Responsibilities:

• Created Test Conditions and Test Plans after reviewing the Business Requirements and Technical Specifications.
• Developed Test Cases from Business and Functional Specifications.
• Performed Manual and Automation Testing of the Application Under Test.
• Developed the Test Automation Methodology for automated testing of the entire application using Quick Test Pro.
• Enhanced the test scripts by creating Actions, Reusable Actions and external Actions in Quick Test Pro.
• Built Data Driven reusable actions that could be used in different Test Scripts/ flows.
• Developed SQL queries to verify the Policies at the backend database.
• Defects logged and Bug tracking, reporting done in Test Director.

Environment:
Test Director, Quick Test Pro 8.2, XML, Java Script, SQL, PL/SQL, Oracle and Windows XP.

Working Status: Green Card