Manager, Quality Assurance Resume
Highly accomplished and creative manager, with exceptional organizational and management skills. Proven ability to effectively manage concurrent projects and engage diverse resources to accomplish cross functional projects. Strengths in recruiting, developing, motivating, and mentoring promotable, high performing staff. Excellent business process skills and success in leadership positions during multiple mergers and acquisitions. Articulate, persuasive and direct communicator, with excellent cross - functional collaboration and team building skills. In-depth knowledge of the software development life cycle and extensive reinsurance business knowledge.
- Technology Development
- Client Relationships
- Data Conversion/Mapping
- Business/Process Re-engineering
- Budget/Resource Management/Mentoring
- Acquisition Facilitation
- Reinsurance/Insurance Broking
- Analytical & Communication Skills
Professional Experience
Confidential,Hoboken, NJ
Co-Manager - Quality Assurance Group/Client Confidential, ( )
Managed a staff of 20 - 30 technicians, administrators, QA specialists, QA analysts, QA assistants, consultants, part time help and off-shore, including the department’s budget, performance appraisals, coaching, and mentoring of supervisors. Managed weekly time and attendance tracking databases to ensure adherence to budgeted allocations for project. Completed weekly status reports and KPI reports, ensuring that they complied with Best Practices, and reallocated/prioritized work to meet deadlines.
Manager, Quality Assurance Group ( )
Managed group that helped design, test (functionality, regression, acceptance, back end, browser compatibility, system), evaluate and maintain software and application configurations for 95% of back and front office applications, including Client Information, Contracts, Premium, Claims, Treasury, Fiduciary, Corporate, Experience and Document Management system. Coordinated UAT with the business and migration of code to pre-prod & production, focusing on accurate deployments. Transferred to IT Group in 2009 with additional responsibilities including reviewing/signing Corporate and Fiduciary checks, wires and ACH’s, verifying Payee was legitimate company, and verifying location was not a sanctioned country, SDN (specially designated national entity) or fraudulent company.
- Successfully completed a data mapping and conversion of 10+ mergers and acquisitions (PNI, Wilcox, GJ Sullivan, Collins etc). Met all target dates, resulting in enhanced client satisfaction, elimination of redundant jobs and support of multiple systems, thereby increasing revenue.
- Successfully converted data from old mainframe applications (AS400, Bull, IBM domestic/ international etc.) to a new web based oracle application. This consolidated billings for clients and eliminated the expense of old redundant systems.
- Responsible for Reverse KT (knowledge transfer) of applications to outsourced developers. Worked after hours and collaborated with offshore consultants/vendors in Australia and India (mindtree, LNT, Accenture, Imantras, etc.)
- Collaborated with IT teams to develop and test a series of script to run on a nightly CRON schedule, to identify and reconcile monthly trial balance differences, thereby ensuring an on time balanced month end feed to the corporate accounting system.
- Organized, monitored and managed change requests for several applications. Developed customizing viewing and reports using custom fields to help monitor KPI, defect tracking, and SLA (service level agreement tracking). Prioritized and packaged change requests into logical groupings and wrote the release noted for various applications.
- Served as a critical liaison for Guy Carpenter when terrorist attacks in 1993 and 2001 devastated the company’s workplace. Collaborated effectively with on-site and offshore colleagues to ensure that the business staff continued to receive seamless production system support during these difficult periods. Updated and maintained a department business continuity plan.
Confidential, ( )
Managed Client/Market customer databases which interact with and provide relevant data to back and front office systems. Maintained group hierarchy, name changes, mergers and acquisitions, address changes, contacts changes, new companies, legal status changes, sanction changes, and rating changes etc. Liaison to Brokers, Legal department, and Client Services area.
- Developed custom automated mapping applications to facilitate the conversion and data mapping for each acquired company or conversion to source system. Developed a series of management reports to track progress of mapping and manage timelines for pre and post conversion issues.
- Collaborated with Legal and IT to develop a feed which would scrub the Clients/Market database for Sanctioned countries and or SDN (Specially Designated National) entities. Reduced fine with OFAC and put firm in compliance with a pending violation.
- Developed and implemented a tracking/reporting data base, to record type of change received, track the change, and follow up on outstanding issues. Improved Client Service and turnaround time for changes to clients and markets by 50 %.
- Created a new integrated workflow process with other departments, reducing monthly return mail by 90% and expediting detailed documents to clients and markets in a timely manner.
- Integrated with IT team as business owner of this department, collaborating on the design of an AM best feed and a D & B feed, which updated group information, licensing states, ratings, etc within the database. This resulted in a more accurate LOC (letter of Credit) and more timely corporate reporting.