Professional Summary

5 years of experience as a Quality Analyst using Software Development Life Cycle (SDLC) principles and methodologies in a wide variety of domain and applications like Mobile Apps, Retail, Banking, Finance. Expertise in analyzing test results, reviewing and reporting defects. Excellent verbal and written communication skills that help communicate with stakeholders, end users, project managers and testing team and write detaileddocumentation.

SPECIFIC EXPERTISE:

• Complete knowledge of Life-Cycle Development including Requirements, Analysis/Design, Development and testing techniques including Smoke, Functional, Integration, System, Regression, Cross Browser Compatibility, User Acceptance and Database testing.
• Expertise in Manual/Automated Testing of Web based, Client/Server, Internet applications using a wide range of testing tools including HP Quick Test Professional, HP Quality Center.
• Strong Knowledge in Software Architectures like Client-Server, n-Tier, Service Oriented Architecture (SOA), and Web Services.
• Excellent understanding of Test Methodologies and the overall Software Development Life Cycle (Waterfall, RUP and Agile model) from requirements to product release.
• Experienced in creating/maintaining Test Plans, Test Strategy, Test Cases, Traceability Metrics, Test Summary Reports and Test Scripts for end to end functionality testing and configuring Defect Management Process.
• Worked closely with Development teams to provide support and to participate in knowledge transfer to the client throughout software development life cycle.
• Excellent judgment and management skills acquired through experience in identifying areas of high risk early in development life cycle and prioritizing my tasks to focus my testing effort when time is limited.
• Goal oriented professional with superior analytical, communication and presentation skills.
• Extensively used tools like Quality Center/Test Director and Clear Quest for defect tracking.
• Expertise in working on variousplatforms like Windows, UNIX.
• Proficient in writing SQL Queries like to retrieve data from databases for Backend Testing.
• Expert level skills in MS Office products like MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS Excel, MS Visio and MS Project.
• Deep knowledge in the Analysis of Bug Severity, Bug Tracking system and Bug Reporting using Quality Center, Rational Clear Quest.
• Profound insight to determine priorities, schedule work, and meet critical deadlines within budget guidelines.
• Hand on experience in gathering and analyzing business requirements, and developing functional and technical requirements.
• Ability to develop out-of-the-box solutions resulting in process improvements and huge cost- savings.
• Able to work collaboratively with testers, developers and business in testing complex and large projects and maintain detail QA documentation.

TEchnical Skills:

• Operating Systems: UNIX, Windows NT/95/98/2000/XP/VISTA/7,Putty
• Testing Tools: Quick Test Pro, Soap UI
• Defect Tracking Tool Quality Center/Test Director, Rational Clear Quest
• RDBMS: MS Access, Oracle, SQL Server,AS400
• Languages: HTML, SQL, VB Script, Java Script
• Browsers: Internet Explorer, Mozilla Firefox, Chrome
• Packages MS-Office, Dream Weaver, Photoshop, Flash, Adobe After Effects, Premiere, Final Cut Pro
• Testing Methodologies: Agile, RUP, Waterfall
• Other Red Prairie, WinSCP

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA Aug 2012 - Till Date
QA Tester
Confidential, often referred to as Confidential, is the bond credit rating business of Confidential Corporation. Confidential along with Standard & Poor\'s and Fitch Group, is considered one of the Big Three credit rating agencies in the world. Confidential Analytics performs economic research related to credit analysis, performance management, financial modeling, structured analysis and financial risk management. It also offers software and consulting services, including proprietary economic models and software tools, as well as professional training for the financial services sector, particularly risk management accreditation. The Scotia Project involved testing the functionality of Confidential new Risk Assessment software that was being developed for Scotia Bank, Canada.

Responsibilities:

• Writing & Executing Test Cases in Rally based on Business Requirements and Design Specs.
• Interacted with Developers for defect analysis and performed Regression Testing to ensure existing functionality is not negatively impacted by changes being introduced with the project.
• Documents problems identified in testing, reported results and tracked defects encountered during testing in Rally.
• Good experience in Agile Testing by closely integrating with the developers for continuous testing and to ensure continuous progress.
• Active participation in decision making and Defect Tracking Meetings with Project Manager, QA Lead, Developers and team members to discuss about defect status and to make ensure that all the defects were fixed and closed in a timely manner.
• Monitored, updated and prepared progress reports, scorecards and test summary reports reflecting progress and success with core team and management.
• Performed various types of testing like Smoke, Functional, User Acceptance.
• Executed test cases manually to check GUI and functional features, compared and analyzed actual results and reported all deviations to the appropriate individuals for resolution.

Environment: Microsoft XP, Rally, MS Office, Oracle, SQL Server, Risk Analyst

Confidential, Portland, OR May 2012 - Aug 2012
Mobile Application Tester
Confidential is a diversified financial services holding company, headquartered in Minneapolis, Minnesota. It is the parent company of Confidential, the fifth largest commercial bank in the United States. With 3,080 banking offices and 5,061 ATMs, Confidential branch network serves 25 states. This project involved enhancing the Confidential Mobile iPhone, iPad, Android, and Blackberry Applications as well as the WAP Base and WAP Touch. Worked on the new series of mobile banking enhancements features like Remote Deposit Capture for iPhone, iPad & Android where users can make deposits by taking a picture of the front and back of the check and sending it electronically to the bank.

Responsibilities:

• Worked in Agile environment with frequently changing requirements.
• Involved in mentoring and training Jr. QA Staff for effective use of good QA and Validation practices.
• Tested the enhancements to the Confidential Mobile iPhone, iPad, Android, and Blackberry Applications.
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.
• Validated each program or application interfaces correctly with other programs or applications and equipment in the system.
• Performed Regression testing to ensure existing functionality is not negatively impacted by changes being introduced with the project.
• Tracked & Reported defects using Clear Quest.
• Attended Defect meetings with project manager, QA lead, developers and team members to discuss about defect status and to make ensure that all the defects were fixed and closed in a timely manner.
• Involved in all phases of testing like Smoke, Functional, User Acceptance, and System testing, on different mobile devices.
• Writing Test Cases based on Business requirements, Functional Specs, Wireframes to cover overall quality assurance testing and then executing various test cases in Quality Center.

Environment: Microsoft XP, Quality Center, MS Office, Clear Quest, Hogan, iPhone, Andriod, iPad, Blackberry.

Confidential, Roanoke, VA Sep 2011 - May 2012
Integration QA Tester
Confidential headquartered in Roanoke, Virginia, is the second-largest retailer of automotive replacement parts and accessories in the United States. AAP operates 3,540 stores in 40 US states and employs over 51,000 Team Members across all operations. Integration Test phase focus on Red Prairie Warehouse Management System (WMS) functionality being integrated with the current AAP existing system. The testing included testing of multiple systems/process that communicates with each other and the data flow from beginning to end.

Responsibilities:

• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Used Test Director for the reporting and tracking of defects.
• Manually tested the various navigation steps and basic functionality of the application.
• Constantly involved in review meetings and made sure the testing is done based on the QA master plan and the deadlines are met.
• Created Test requirements, Test Metrics and assigned Test Cases to different Test Case folder in Test Director.
• Wrote SQL queries to retrieve the information from the AS400 database to check whether the information has been updated.
• Performed smoke, functional, integration, and regression testing.
• Experience in using Microsoft Windows SharePoint Services as a version control tool.
• Performed various purchase orders, receiving orders, DC callback orders, replenishment orders, inventory adjustments, inventory reconciliation, and other transactions in Red Prairie WMS and AS400.

Environment: AS400,Microsoft XP, Red Prairie, Test Director, WMS, PeopleSoft, MS Office ,Putty

Confidential, McLean, VA May 2010 - Aug 2011
QA Analyst
Headquartered in McLean, Virginia, Confidential offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK. The bank was upgrading its online banking system by improving the functionality, flexibility and the reliability of the system. The company was adding functionality to many existing features of the online banking system as requested by users.

Responsibilities:

• Worked in Agile development environment with frequently changing requirements and features set
• Actively participated in Scrum meeting, reviews and developed test scenarios
• Responsible for developing system test strategies and plans and translating technical, functional and performance requirements into detailed test plans and test cases.
• Responsible for identifying the functional test cases for Regression Testing and automated these scripts using Quick Test Pro.
• Created Bitmap checkpoints, Standard checkpoints, Database checkpoints in Quick Test Pro.
• Performed UAT (User Acceptance Testing) and verified the reports against the expected results.
• Tested to verify that all data were synchronized after the data is troubleshoot, and also used SQL to verify my test cases.
• Created test plan and test cases for manual and automated testing from the business requirements to match the project\'s initiatives.
• Manually conducted Positive/Negative Testing and Security testing for the application login phases at different security levels by creating database checkpoints and also using the Data Driven Testing.
• Worked closely with the development team to monitor the defects opened by the UAT and closed the bugs after the resolution.
• Conducted functionality, interface and integration testing during the various phases of the project.
• Complete responsibility for Test Cycle Execution implementation
• Analyzed the reports and graphs in Quality Center to understand and remove the problems.

Environment: SQL Server, Windows NT and XP, UNIX, Quality Center, QTP, Load Runner

Confidential, New York Mar 2009 – Apr 2010
QA Analyst
Confidential is a New York based Mortgage Company that strives to provide the lowest possible mortgage rates for home mortgage and refinancing products. The project involved implementation of business solution which helps the agent to find the right product and financing option which is in accordance of the needs of the clients. An online loan application system was created for providing data to facilitate the loan origination, processing and closing. The system included point-of-sale, processing, underwriting and closing procedures.

Responsibilities:

• Actively participated in all phases of testing lifecycle (Design, Planning, Development and Results).
• Interacted with Business Analyst and Developers in requirements analysis, design reviews, testing and documentation for application developed in Agile Environment
• Performed data driven testing using parameterization in QTP and verified that the application was working properly with different country specifications.
• Automated test cases specified in Quality Center by creating VBScripts in QTP. After running the Test Cases, Test Metrics were also collected.
• Prepared Test Strategy Document, detailed Test Plans and Test Cases which specify testing overview and testing approach depending on the Business and Technical requirements for the online commercial finance application.
• Involved in the complete life cycle of the project from inception to deployment and maintenance across various release cycles
• Involved in client interaction and training
• Created and executed the Test plan, Test Cases, Automation framework, and Test Steps for all the modules stored in Quality Center.
• Performed data accuracy, data validation, and data integrity testing by querying the database using SQL Queries to ensure and to confirm business rules.
• Used Clear Quest to verify the bug fixes & correction of error conditions
• Created Functional, Regression Test Cases for the project.
• Attended review meetings with project manager, QA lead, developers and team members to discuss about bug status and to make sure that project is on track.

Environment: Quality Center, Clear Quest, Load Runner, QTP, Windows XP, UNIX, MS SQL Server, SQL, Load Runner

Confidential, Bombay, India Oct 2007 - Nov 2008
QA Analyst
Confidential Limited is a major Indian financial services company based in India,. Confidential has 1,725 branches and over 5,000 ATMs, in 780 cities in India, and all branches of the bank are linked on an online real-time basis. I worked on the Online banking application which allows the customers of the bank to check account make transfers, view recent transactions and authenticates the credit card transaction details at point of transaction

Responsibilities:

• Documenting detail test plans, test cases, test scripts and expected results in Quality Center and tracing the test cases to the requirements.
• Writing test plans defining objective, scope of testing, test procedures and pre-condition data for manual testing.
• Performed Load and Performance Testing using Load Runner for various applications and reporting of the various bottlenecks involved.
• Experience in logging, tracing and updating defects using Quality Center.
• Created Test requirements, Test Metrics and assigned Test Cases to different Test Case folder in Quality Center.
• Executed Manual Test Cases by using positive and negative data inputs. Reported results and defects in Quality Center.
• Automated test cases specified in Quality Center by creating Test Scripts in Quick Test Professional.
• Conducted functional testing at GUI level as well as at module level for the end to end functionality.
• Wrote SQL queries to retrieve the information from the SQL server database to check whether the information has been updated.
• Created Bitmap checkpoints, Standard checkpoints, Database checkpoints in Quick Test Professional.
• Performed data driven testing by fetching data from Excel sheets and Databases to verify the application’s behavior for different data inputs.
• Attended Test Plan review meetings, worked with project stack holders to obtain test plan / test cases sign off.

Environment: Quality Center, Quick Test Pro, Visual Basic, JavaScript, Oracle, Windows XP

Education:
Bachelors in Arts
Diploma in Graphics & Web Designing
Diploma in Oracle 8
Diploma in Quality Analyst