Quality Assurance Lead Resume

Summary:
High performance IT Operations leader responsible for managing all aspects of production systems for global blue chip clients. Strengths include overseeing real-time production on multiple marketing database systems, facilitating team meetings between multiple stakeholders, complex problem solving, and developing best practices for client operations. Looking for a position to provide operational leadership and real-time management of production systems.Maintain daily operations including problem resolution, break fix, assisting across Customer Support teams and providing liaison / escalation support with support vendors

Experience and Qualifications:

10 years related work experience in Desktop Support, Customer service and support with and Executive support
Network Setup and Support - Monitoring and training, including Client/Server setup, TCP/IP, DNS, WINS, Microsoft Server 2003

Database - Microsoft SQL Server 2000, 2005, 2008, Oracle 10 & 11i and SQL, Microsoft Access, Siebel Marketing (OBIEE), Alterian

ETL and File Management - DTS, SSIS, FirstLogic, DQXI, SecureFX, WinSCP, iLoader

Programming - T-SQL, C, Assembler Programming

Web Design - Microsoft FrontPage, Adobe PhotoShop, Image Ready, PageMaker

Software Administration and Support - Wide variety of experience with applications: ETL Tools, File Transfer tools, Help Desk tools, and Database servers such as: Windows XP; Microsoft Office XP; Microsoft SQL Server 2000 & 2005; Adobe Acrobat, etc.

Hardware Installation and Support - As needed background with Installation of peripherals - palm devices, printers, scanners. Upgrades - memory, drives, pc-cards. Diagnose and repair of laptops and desktops. Configuring and troubleshooting network printers.
Professional Experience:

Extraprise

Boston, MA
Project Management/Production Support Lead - 2/2007 to Present

Company production leader for all client database operations.Extraprise builds and manages marketing demand generation databases for blue chip clients. Responsible for overseeing all aspects of response management and data transfer points in all client database environments with special emphases on process improvements and quality control.

Managing a team of developers/Business members to discover/implement the best practices to automate processes that are currently manually executed
Research tools that help in implementation of this
Managed 24/7/365 support for all internally hosted operational client systems
Designed quality coningtrol processes, documentation processes, and scheduling
Provided strategic recommendations on areas of improvement for current and proposed applications
Managed all production support resources, including training, Q/C review, and scheduling
Managed client operational communications both internally and externally
Provided overflow development support for client specific products as needed
Managed and created test plans for operational system releases to from test to production
Primary software administrator for client focused support portal system (Numara Footprints)
Project Management lead person, planning & organizational skills
FileMoverAdmin..automatedsftp/folder file mover program

Confidential, Holliston, MA
Product Data Control Specialist - 5/2002-2/2007

Oversee all product development for Oracle Database systems
Set up Item Master, BOM's and Routings for custom applications
Organizing and querying process for RMA's and quality reports
Test & run database queries to prove effectiveness of procedures
Updating & authorization of Engineer change notifications
Integral part of new Oracle implementation for use company wide
Implementation of Discoverer Database in Oracle

Confidential, Sharon, MA
Quality Control - 1994-2002

High end manufacturing quality control
In charge of RMA & SPC reporting procedures
Contact for Vendors & customers

Confidential, Bellingham, MA
Quality Assurance Lead - 1980-1994

High end manufacturing quality control
In charge of Quality control review and improvements

Confidential, Foxboro, MA
Manufacturing Quality Assurance - 1980-1994

High end manufacturing quality control
In charge of Quality control review and improvements

Education:

A.S. Applied Computer Science
B. S. Information Technology

References Available upon Request

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