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Software Quality Analyst / Software Test Engineer Resume

CAREER OBJECTIVE

I am looking for a challenging, satisfying and learning career in implementing programs, projects, products and processes in Information Technology. I have demonstrated success as Software Quality Analyst and Business Analyst in the areas of Banking and Financial Services, e-commerce, Maintenance, and Electronic Data Interchange.

PROFESSIONAL SUMMARY:

  • 5 years of experience in Banking and Financial Services Industry as Software Quality Analyst, Business Tester and Test Engineer.
  • Experience in multiple projects in the areas of Deposits, ATM/Debit/Credit Card processing, Check processing, Healthcare and Loan Account processing.
  • Experience in validating the functional and non functional requirements for ambiguity, scope creep, detail and testability.
  • Experience in working with Stakeholders on defining and managing the requirements, change requests, test process, test plan, tasks, estimates, deliverables, defect and execution status reports, forecasts, metrics, issues, risks, expectations and assumptions.
  • Experience in coordinating with developers, testers working at onsite, offshore and remote locations.
  • Experience in anticipating problems and taking corrective actions and escalations.
  • Experience in quickly learning project scope and provide authoritative understanding of the systems intended structure and behavior to fellow testers and stakeholders.
  • Proven ability to build and maintain partnerships with developers, testing teams, business/system analysts, project managers and business managers.
  • Experience in Transforming Business and System Requirements in to Test Scenarios, Test Cases, Test Steps and Test Data Requirements.
  • Good Experience in testing Web, Mobile, iPad, e-commerce, Mainframe and Client Server applications.
  • Experience in bringing new team members up to speed with project scope, process, business application flow and testing deliverables.
  • Experience in identifying, creating and executing Manual Test Cases, Performance Test cases and Automation Test cases.
  • Experience in conducting Test Case Reviews with Business and Project Teams.
  • Experience in preparing daily testing status reports, metrics.
  • Good Business, Analytical and Technical writing skills.
  • Highly motivated, adaptable, detail and result oriented individual, with strong focus on the quality.
  • Ability to prioritize and schedule multiple tasks on a day-to-day basis.
  • Good communication and facilitation skills, including the ability to deal with people with conflicting needs. Experience in working with Groups, Business Users as well as Senior Management.
  • Quick Learner, Team Player and Self Starter.

Education:

  • Bachelors degree.

Trainings attended:

  • International Software Testing Qualifications Board (ISTQB) Foundation level certification
  • Software Quality Assurance `
  • Communication styles and Time Management
  • Mercury Quality Center
  • Web Application Development
  • Business Analysis Training

SKILLS SUMMARY:

  • Software: Mercury Testing Tools (Quality Center, QTP), MS Office Suite, SharePoint, Mainframe (files, green screen), Database querying tools (SQLPLUS, TOAD, Navigator).
  • Deliverables: Test Plan, Test Workbook, Test Scenarios, Test Cases, Test Steps, Test Data, Defect Reports, Execution Status Reports, Estimates, Executive Briefs/ Reports/ Dashboards/ Forecasts, Metrics, etc.
  • Software Development Methodologies: SDLC, Waterfall, Agile
  • Project Types: e-commerce (web/portal), Internet Banking, Mobile, iPad, Mainframe.
  • Functional Domains: Credit Cards, Deposits (Checking, Savings, CD’s, ATM/Debit Cards, Check processing), Loans, Check processing.
  • Quality Assurance: CMM concepts (IQA, EQA), SQA, Reviews, Standards & Guidelines, Templates, Checklists.
  • Vendor software: Core Banking software, Check Processing (Wausau, Image soft), etc.

PROFESSIONAL EXPERIENCE SUMMARY:

  • 1. Confidential,TX Jun 12 – till date
  • Role: Software Quality Analyst / Software Test Engineer

I am working as a consulting Software Quality Analyst / Software Test Engineer in User Acceptance Testing Group responsible for validating new functionality developed for Customers and Business Users. As part of this group, I validate the Business process flow in multiple lines of business (such as Deposits, Credit cards, Loans, Brokerage accounts) using HP Quality Center, Citi Customer Interaction Support Tools and Citi Business Applications mentioned below:

Bank Officer Portal application
Customer - Product Relationship application
Credit card Origination and Servicing application
Loan Origination and Servicing application
Work Flow Manager
Campaign Creation
Referrals Creation


Environment and Tools: Mercury Quality Center, MS Office, Mainframe, J2EE (Java, XML, Websphere), Oracle PL/SQL.

Job Duties:

  • Validate the functional and non functional requirements for ambiguity, scope creep, detail and testability.
  • Transformed Business and System Requirements in to Test Scenarios, Test Cases, Test Steps and Test Data Requirements.
  • Work with Stakeholders on defining and managing the requirements, change requests, test process, test plan, tasks, estimates, deliverables, defect and execution status reports, forecasts, metrics, issues, risks, expectations and assumptions.
  • Setup test data and execute test cases.
  • Document defects and conduct defect reviews.
  • Share my understanding of the systems intended structure and behavior with fellow testers and stakeholders.
  • Built partnerships with developers, system analysts, project managers and business managers.
  • 2. Confidential,Dallas, TX Jan 10 – May 12
  • Roles: Software Quality Analyst / Software Testing Engineer

I worked as a consulting Software Test Engineer on the below mentioned Software Development Projects at Prosperity Bank.

Confidential,Bank Officer portal capabilities Jan 11 – May 12

This project was executed in Agile (iterative) mode. This project added Deposit Account functions on Customer web site prosperitybanktx.com and Bank Officer Portal. The functions are Deposit Account Screening and Opening, Activating Debit Card, Changing PIN on an ATM/Debit Card, Reporting a lost/stolen ATM/Debit Card, Reporting a dispute, changing the joint Account Holders, Ordering Checks, etc. This project established new online and batch interfaces to Core Banking System, Debit Card Processor, Clarke American and other Banking vendors. This project is expected to reduce number of customer calls. This project implemented a rules engine for screening the new account applications for Fraud and Eligibility.

Bank Accept Credit Card Payments Apr 10 – Dec 10
This project made transactions for Cash Advances, Payments (Services, Fees, and Funding) from multiple Prosperity Bank applications such as .com, Teller, Portal and HOMES (Mortgage application) accept credit cards. This project defined new merchants for accepting credit card payment authorization, capture, settlement and reconciliation. This project added a secure interface for Business Users to access MasterCard, Visa and Amex web sites for Daily settlement reports and entering disputes.

Enable Collected Funds Model Jan 10 – Jul 10
This project involved creating rules based Java batch mechanism to put Holds on the Deposits made by the Customers. These rules are based on Customer’s relationship with the Bank, Deposit amount and type of deposit. This project involved creating a new data warehouse and data feeds (using Informatica) for storing data from Customer Product Database. This solution reduced the Bank float based on Deposit Amount and type.

Environment and Tools: Mercury Quality Center, MS Office, Mainframe, J2EE (Java, XML, Websphere), Oracle PL/SQL.

Job Duties:

  • Validate the functional and non functional requirements for ambiguity, scope creep, detail and testability.
  • Transformed Business and System Requirements in to Test Scenarios, Test Cases, Test Steps and Test Data Requirements.
  • Work with Stakeholders on defining and managing the requirements, change requests, test process, test plan, tasks, estimates, deliverables, defect and execution status reports, forecasts, metrics, issues, risks, expectations and assumptions.
  • Setup test data and execute test cases.
  • Document defects and conduct defect reviews.
  • Share my understanding of the systems intended structure and behavior with fellow testers and stakeholders.
  • Built partnerships with developers, system analysts, project managers and business managers.

3. Confidential,Dallas, TX Nov 07 – Dec 09
Roles: Business Analyst and Software QA Tester

Logybytes is a Dallas based provider of Technology solutions to optimize business operations and improve profitability in a business. They design, develop and support custom IT solutions to meet exact business needs. They offer a broad range of intelligent and reliable consulting and Automation services. I worked as Business Analyst and Software QA Tester on multiple in-house projects in the fields of Healthcare, Education, Travel and Fitness.

Environment: MS Office, Mercury Quality Center, J2EE and Oracle PL/SQL

Job Duties:

    • Collect and manage Requirements.
    • Review wireframes
    • Develop Test Cases from Requirements.
    • Setup test data and execute Test Cases.
    • Document defects and conduct defect reviews.
    • Perform general accounting duties (Billing, Payroll).
    • Gather and analyze data and generate management reports.
    • Schedule appointments and maintain calendars.
    • Transcribe meetings and record meeting minutes.
    • Make administrative/procedural decisions and judgments.
    • Communicate with Customers, Employees and Consultants.

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