Quality Assurance Analyst Resume

QUALITY ASSURANCE ANALYST

PROFILE

Highly experienced Quality Assurance Analyst with a record of developing and successful QA projects and solutions in both the Waterfall and Agile environments. Skilled at employing both manual and automated testing tools to sort out systems, conducting integration, user acceptance, functionality, object, regression, load, performance, and stress testing. Experienced in developing use cases and user requirement specification documents.
Consistently recognized and tasked by management to improve Quality Assurance effectiveness and efficiency, able to effect leadership that realizes accelerated performance and sustained strategic flexibility while creating a competitive corporate advantage. Expertise in all phases of the software life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
Possess an extensive knowledge of the processes, procedures, and policies necessary to consistently produce a superior product and service. Technically savvy and a quick study in leading QA technology.

CORE COMPETENCIES

TRAINING
UNIX Fundamentals and SHELL Programming SAM Career Center New York, NY
April 2010 - November 2010
Business Intelligence and RDBMS Technologies: Oracle 9i RDBMS | ERStudio | DBArtisan
MS Excel (PTS) / MS Access | Data Warehousing | MS SQL Services | MS Analysis Services | DTS
Business Objects 5i Reports | Business Objects 5i Universe Design
New Age Training New York, NY

PROFESSIONAL EXPERIENCE

Confidential, New York, NY September 2011 - Present
A Sudler & Hennessey Company/ Solomon-Page Technology Partners
Senior Quality Assurance Engineer

Worked on Agile development environment with frequently changing requirements and feature set. Reviewed product requirement documents, functional specifications, and envolved in developing test strategy, test plan and test case documents. Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings. Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.
Gathered requirements for the creation of test cases for both Functional testing, providing official test documentation. Developed and reviewed functional specifications with the product management and development teams. Managed Manual test and works with Developers, Product Staff and Business Analysis to flush out requirements and create test strategy and plans. Maintain standard test templates for functional test plans, test scenarios and test cases.
Delivered well-designed and written test cases to project. Oversee the execution of test cases, review test results and report defects. Creation of detailed test status reports in a variety of formats. Advise on best practice for successful QA. Communicate with all levels of management on test status. Meet daily with Business Analysts, Product Staff and Development on Test Issues and Requirements. Work with the offshore test and development teams on the division of responsibilities and test management.
Wrote documentation for Test Plans, Test Requirements and Test Case Specifications. Executed Functional, Negative and Regression tests for WEB based application. Created SQL queries to monitor data transactions, conducting manual testing and defect tracking, using FogBugz. The data fed from MySQL. Worked with TOAD.

Confidential, Brooklyn, NY January 2011 - August 2011
Senior Quality Assurance Engineer

Worked on Agile development environment with frequently changing requirements and feature set. Reviewed product requirement documents, functional specifications, and envolved in developing test strategy, test plan and test case documents. Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings. Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.
Gathered requirements for the creation of test cases for both Functional and System testing, providing official test documentation. Developed and reviewed functional specifications with the product management and development teams. Managed Manual and Automation Test team and works with Developers, Product Staff and Business Analysis to flush out requirements and create test strategy and plans. Maintain standard test templates for functional test plans, test scenarios and test cases.
Delivered well-designed and written test cases to project. Oversee the execution of test cases, review test results and report defects. Creation of detailed test status reports in a variety of formats, utilize Quality Center. Advise on best practice for successful QA. Communicate with all levels of management on test status. Meet daily with Business Analysts, Product Staff and Development on Test Issues and Requirements. Work with the offshore test management team on the division of responsibilities and test management.
Wrote documentation for Test Plans, Test Requirements and Test Case Specifications. Created Test Scripts. Recorded and edited scripts. Created scenarios with a variety of Virtual User loads. Executed scripts, ran scenarios and monitored results. Maintained a library of scripts, scenarios and results in Quality Center. Executed Functional, System, Stress, Load, Volume, Performance Testing, Negative and Regression tests for WEB based application. Extensively used automated test tool QTP for Functional and Regression Testing. Experience in Preparation of Automated Tests within the Keyword driven automation framework. Used LoadRunner for Load, Stress, and Performance testing. Created SQL queries to monitor data transactions, conducting manual testing and defect tracking, using Mercury Quality Center.The data fed from MySQL.

Confidential, New York, NY August 2008 - September 2009
Senior Quality Assurance Engineer

Worked on Agile development environment with frequently changing requirements and feature set. Reviewed product requirement documents, functional specifications, and envolved in developing test strategy, test plan and test case documents. Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings. Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.
Created a quality assurance program that allowed application development teams to provide higher quality deliverables in shorter turnaround times. Produced detailed test reports via Quality Center, leading testers in the execution of test cases, reviewing test results, and reporting defects.
Supervised all functionality testing on each milestone of the application. Advise on best practice for successful QA. Communicate with all levels of management on test status. Meet daily with Business Analysts, Product Staff and Development on Test Issues and Requirements.
Created a formal quality assurance structure, developing testing processes according to SDLC and USE Cases standards, implementing test plans, matrixes, scripts, and tools using gathered business requirements. Drafted policies and procedures, trained business analysts and developers in its use, and guided the team throughout the implementation of the program. Developed test plans and executed test cases for manual functional testing, in a large-scale server systems architecture environment. Maintain standard test templates for functional test plans, test scenarios and test cases. Documented test procedures, reconciling test results from different tests. Help team deliver well-designed and written test cases to project. Oversee the execution of test cases, review test results and report defects.
Coordinated component, system and documentation testing with the appropriate technical groups and release management. Documented test procedures and findings. Reconcile test results from different test and different groups. Assessed readiness and deviation of product/ project performance based upon test results and product specifications. Performed functional and system tests on Web-based applications on different browsers: IE, FireFox, Safari, and Chrome, using QTP and LoadRunner, in both the QA and back-up environments.
Processed transactions from system entry to exit. Maintained metrics reports. Oversaw all aspects of automated test script creation, execution, and analysis. Developed test scripts based upon business requirements and processes, in the line with defined workflows and use cases. Maintained a library of tests and scripts, using Mercury Quality Center. Designed and executed performance test plans and strategies. Created and updated test databases, defect database, plans, schedules, and scripts. Documented and prioritized defects, using JIRA defect tracking tool. Review all reported bugs and assign them the appropriate individuals. Experience in the preparation of Automated Tests within the Keyword-driven automation framework. Extensively used automated test tool QTP for Functional and Regression Testing and Loadrunner for Load, Stress, and Performance testing.. Tested Web-based applications built on IBM portal technology, written on JAVA, to test relevant existing system functionality. Worked with business and technology leads to identify the appropriate data for testing, and prepare that data for test cases using SQL. The data fed from DB2 and MySQL.

Confidential, New York, NY February 2008 - July 2008
Senior Quality Assurance Engineer

Led Performance Testing for Web Applications running on distributed environments: J2EE platform, BEA WebLogic, and Sungard applications using HP LoadRunner and Empirix e-Load Test Automation Tool suite. The data fed from Access, SQL, and Oracle.
Coordinated Pre-Test Tasks. Ensured performance test requirements are received. Developed performance test plan. Scripts recorded in VU Generator and E-tester. Calculated number of virtual users in Mercury HP LoadRunner and/or Empirix e-Load. Understand monitoring requirements based on test objective.
Coordinated Test Execution Tasks. Coordinated test window and secure technical support for monitoring of infrastructure, and to qualify observation. Ensured correct environment configuration prior to execution. Executed performance and other non-functional tests. Monitor environment components during test included: Test Automation Tool Consol (LoadRunner and/or Empirix) and Applications logs such as log4j, CPU and Memory. Addressed all technical issues. Facilitated the resolution and necessary follow up.
Coordinated Post Test Tasks. Gathered various reports and statistics from monitoring groups, packaging and reporting results to Project Teams. Assisted in explanation of results and other posttest initiatives. Generated performance graphs, session reports and other related documentation required for validation and analysis. Published results and received appropriate signoffs. Prepared detail status reports and monitoring of all defects and issues. Reported issues in a defect tracking system Mercury Quality Center.
Facilitated Administration and Service, Participated in: Unit metrics development. Web site maintenance. Related process improvement initiatives.

Confidential, New York, NY February 2006 - October 2007
Lead Quality Assurance Analyst

Worked on Agile development environment with frequently changing requirements and feature set. Reviewed product requirement documents, functional specifications, and envolved in developing test strategy, test plan and test case documents. Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings. Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.
Managed a Functional and Automation Test team creating test strategy and plans, producing detailed test reports via Quality Center. Maintain standard test templates for functional test plans, test scenarios and test cases. Work with the off-shore test management team on the division of responsibilities and test management. Worked with business and technology leads to identify the appropriate data for testing, and prepare that data for test cases using SQL. The data fed from SQL Server. Tested functionality delivered across applications and workflows. Tested Web based applications on .NET environment, written on JAVA, C++ to demonstrate that relevant existing system functionality.
Instituted a global quality assurance program that has allowed application development teams to provide higher quality deliverables in shorter turnaround times. Management activities include recruiting, project assignments, scheduling, training, performance reviews, and mentoring as well as participating in budget activities. Supervised all functionality testing on each milestone of the application. Supervised all additional internal quality assurance testers assigned to the product as well as any outside testers. Developed testing process. Created a formal quality assurance structure for the team to follow. Developed a plan to implement the V Model QA process. Drafted policies and procedures, trained business analysts and developers in its use, and guided the team throughout the implementation of the program.
Created a formal quality assurance structure, developing testing processes according to SDLC and USE Cases standards, implementing test plans, matrixes, scripts, and tools using gathered business requirements. Drafted policies and procedures, trained business analysts and developers in its use, and guided the team throughout the implementation of the program. Developed test plans and executed test cases for manual functional testing, in a large-scale server systems architecture environment. Maintain standard test templates for functional test plans, test scenarios and test cases. Documented test procedures, reconciling test results from different tests. Help team deliver well-designed and written test cases to project. Oversee the execution of test cases, review test results and report defects.
Designed, developed and implemented test plans, matrixes, scripts, tools using the detailed business requirements document provided by the business analyses. Developed test plans and executes test cases for manual functional testing. Worked with large-scale server systems architecture and design. Performed comprehensive analysis and testing of website functionality and ensured the website functions properly.
Assisted application developers and technical support stuff in identifying and resolving problems. Facilitated resolution and communication of cross-application/ organization architectural issues and decisions. Assessed and revised test sequence and scope based upon test results and / or changes in product design. Coordinated component, system and documentation testing with the appropriate technical groups and release management. Documented test procedures and findings. Reconcile test results from different test and different groups. Assessed readiness and deviation of product/ project performance based upon test results and product specifications.
Performed functional and system tests on Web based applications using QTP for functional testing and LoadRunner for Load, Stress, and Performance testing. Performed the test in both the QA and contingency/ backup environments. Developed test scripts based upon business requirements and processes, in the line with defined workflows and use cases. Processed transactions from system entry to exit. Extensively used automated test tool QTP for Functional and Regression Testing. Experience in Preparation of Automated Tests within the Keyword driven automation framework. Performed and overseen all aspects of automated test script creation, execution, and analysis. Assist in creation and design of new test scripts (manual or automated) based on requirements and specifications.
Designed and executed performance test plans and strategies; documented and prioritized defects.Created and updated test databases, defect database, plans, schedules, and scripts. Executed test cases and evaluated results against expected results. Perform all verification and validation activities for all products modifications including projects, releases, and changes. Ensured that bugs are identified, documented, tracked, and resolved in a timely manner. Reported issues, in a defect tracking system Mercury Quality Center, that result from manually performed test of application or running automated test scripts. Facilitated bug triage meetings. Review all reported bugs and assign them the appropriate individuals.

Confidential, New York, NY November 2005 - January 2006
Quality Assurance Analyst

Gathered requirements for the creation of test cases for both Functional and System testing, providing official test documentation. Developed and reviewed functional specifications with the product management and development teams. Managed Manual and Automation Test team and works with Developers, Product Staff and Business Analysis to flush out requirements and create test strategy and plans. Maintain standard test templates for functional test plans, test scenarios and test cases. Lead and direct testers in a variety of test situations.
Help team deliver well-designed and written test cases to project. Oversee the execution of test cases, review test results and report defects. Creation of detailed test status reports in a variety of formats, utilize Quality Center. Advise on best practice for successful QA. Communicate with all levels of management on test status. Meet daily with Business Analysts, Product Staff and Development on Test Issues and Requirements. Work with the offshore test management team on the division of responsibilities and test management.
Wrote documentation for Test Plans, Test Requirements and Test Case Specifications. Created Test Scripts. Recorded and edited scripts. Created scenarios with a variety of Virtual User loads. Executed scripts, ran scenarios and monitored results. Maintained a library of scripts, scenarios and results in Quality Center. Executed Functional, System, Stress, Load, Volume, Performance Testing, Negative and Regression tests for WEB based application. Extensively used automated test tool QTP for Functional and Regression Testing. Experience in Preparation of Automated Tests within the Keyword driven automation framework. Used LoadRunner for Load, Stress, and Performance testing. Created SQL queries to monitor data transactions, conducting manual testing and defect tracking, using Mercury Quality Center.

Confidential, New York, NY June 2005 - November 2005
Quality Assurance Analyst

Created and maintained QA test plans and built the infrastructure to implement testing. Maintained a library of test cases for manual testing and defect tracking in Mercury Quality Center. Executed different types of testing for Web-based applications. Used UNIX command line and UNIX shell scripting to work with files. Tested distributed systems and real-time systems. The data is fed from Oracle. Created weekly status reports.

Confidential, New York, NY January 2005 - May 2005
Quality Assurance Analyst

Provided User Acceptance Testing for the Global Equity Financing and Services new month-end (ME) Client Statement, verifying adherence to the applicable requirements and functional specifications. The acceptance testing effort validates any converted or modified programs from the existing legacy system in addition to new client statement functionality. The data is fed from DB2.Wrote documentation for Test Plans, Test Requirements, and Test Case Specifications.
Created, recorded, edited, and executed Test Cases and Test Scripts, using WinRunner, LoadRunner, and Test Director. Created scenarios with a variety of Virtual User loads. Executed Functional, System, Stress, Load, Volume, Performance, Negative, and Regression testing for Web-based applications. Maintained a library of scripts, scenarios and results in Mercury Test Director.

Confidential, New York, NY February 2004 - October 2004
Quality Assurance Analyst

Executed the International Disaster Recovery Head Office Test to determine the impact of a platform change on reporting lines, as well as check the mapping and reference data. Although there may be no change to the existing target financial suite, the level of data that comes into head office will be different due to the change based on the different reporting platforms. Served as liaison between the Workstream and the Test Core team. Updated Test Director Test Cases run from Test Sets. Used UNIX command line / UNIX scripting to manipulate the files.

Confidential, New York, NY October 2003 - February 2004
Quality Assurance Analyst

Tested the Enterprise Network Database Phase II: Broker Services, an application that was a platform-independent Web-hosted by Websphere, written in Java with an Oracle database. The release divided into five interrelated major components: Broker Services Work Order, Mnemonics/ Agency Maintenance, EMT/ EAN Entitlements, SIAC Periodic Maintenance, and Interfaces. These components are independent and contain numerous overlapping functionalities. In additional to these major components, there are several smaller components, such as Global Updates and Reports. Interfaced with users to gather requirements for the creation of test cases for Functional testing. Developed and reviewed functional specifications with product management and development team.
Provided official test documentation. Developed templates for Test Scripts and User Acceptance Test. Wrote Test Requirements and Test Case Specifications, created and executed test scripts. Conducted manual, and automated testing and defect tracking, using WinRunner and LOTUS. Executed Functional, Negative, and Regression tests. Maintained a library of scripts and results, using MS EXCEL and Test Director.
Assisted QA Manager in prioritization of defects, scheduled dates of tests completion. Diagnosed functional problems and recommended solutions. Followed up with user and development team to address problems and complex issues. Generated weekly status reports.

Confidential, Newark, NJ November 2000 - April 2002
LoadRunner Administrator/Lead QA

Tested APL Browser (financial reporting and trade creation), APL Navigator (financial reporting), APL Plus (financial reporting and trade creation), Audit Trails (legacy database change management), Broker's Ally (client information management), FITT (Fixed Income trade creation), and Hyperfeed (delayed quote service). Tested Web based applications on .NET environment running on Windows, written on JAVA, C++ to demonstrate that relevant existing system functionality. Used UNIX command line and UNIX scripting to work with files.
Developed and implemented the end-to-end a Load, Performance, and Stress testing process, using LoadRunner. Conducted load and performance testing for variety of financial service applications on Web, Client/Server, and AIX command-line platforms. Recorded and edited scripts in different protocols (HTTP, HTML, WinSock, and RTE). Created scenarios with a variety of Virtual User loads (up to 500); executed scripts and scenarios and monitored results. Maintained a library of scripts, scenarios and results in Test director, which address both immediate and anticipated needs. Provided summary reports on all monitors identified across all tiers. Suggested methods for the approach to situations and problems that are encountered as well as accomplishments and results.
Recorded and executed test scripts and test cases for Functional and Regression testing, using Test Director and WinRunner. Developed test scripts, using scripting languages such as TSL, SQL. Maintained a library of scripts, using Test Director.

Confidential, New York, NY October 1996 - September 2000
Lead Quality Assurance Analyst

Led testing of a new Multi-Currency Securities Management System that will enabled Account Managers, CFP's, and controllers to set up new accounts on-line, input trades, and perform accounting / reporting, it will be integrated with other in-house applications through various interfaces. The system has its own WEB component that allows access to the portfolio information through company's Intranet or Internet. The data is fed from MS ACCESS. Managed a Functional and Automation Test team, interfacing with Developers, Product Staff, and Business Analysts to flush out requirements and create test strategy and plans. Production of detailed test reports via Test Director.
Maintain standard test templates for functional test plans, test scenarios and test cases. Lead and direct testers in a variety of test situations. Help team deliver well-designed and written test cases to project. Oversaw the execution of test cases, reviewed test results, and reported defects. Meet daily with Business Analysts, Product Staff and Development on Test Issues and Requirements. Performed performance evaluations and compensation recommendations for the permanent test staff.
Tested the system's functionality to build and update the Securities Master Record for fixed income securities (cusip-id, maturity, coupon, payment dates, market price, credit rating) and equities (cusip-id, dividend rate, x-dividend date). Tested trade component of the system: par value / shares traded, trade / settlement date, price, broker / dealer, and the gain / loss on a sale. Wrote documentation for the Test Plan, Test Requirements, and Test Case Specification. Actively used SQA Suite, WinRunner, and LoadRunner during automated testing.
Executed Functional, System, Stress, Load, Volume, Negative, Performance, and Regression test for various projects. Performed Security Performance system functionality & Regression testing for WEB platform, front-end developed by Microsoft Front Page. Tested Web based applications on .NET environment, written on JAVA, C++ to demonstrate that relevant existing system functionality. Performance test done by two browsers Netscape and Microsoft. Used basic UNIX command in testing process. Extensively used SQL to create queries to view successful transaction of data and execution of data manipulation.

EDUCATION
Bachelor of Science, Applied Mathematics and Computer Science

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