Summary:
Quality-focused, team oriented Senior Quality Analyst with 10 + years broad-based financial and hands-on experience implementing systems throughout all phases of a project software lifecycle. Coordinate all test activities and may lead and review test work created by others. Create and prepare test plans, test strategies, scripts for multiple applications. Consult project team and users while providing advice and direction as needed, and the ability to analyze business requirements and system specifications into testing scenarios and test plan.

TECHNICAL SKILLS
· Operating systems: Windows 2000, XP, NT.
· Applications: .NET, Web Portal and reporting Solutions.
· Software: Excel, Word, PowerPoint, SQL (beginner).
· Email: Outlook and Lotus Notes.
· Test Platforms: Web based, client server and mainframe applications.
· Test Tools: Test Director and Quality Center and understanding of QTP automation tool.
· Database: DB2, Oracle and Access.

PROFESSIONAL EXPERIENCE

Confidential,7/18/2011 - Present
Senior Quality Analyst/Test Coordinator Lead

• Engage the business and technical partners in the test planning process to document the Test Strategy and approach.
• Coordinate test activities for IST, UAT, and SPL to remove duplication of test planning across the lines of business.
• Provide a single point of contact for gathering and communicating progress of test execution activities and close out tasks.
• Create a Test Plan, facilitate the test plan walkthrough and obtain test plan approvals.
• Schedule and facilitate test status meetings with the project team.
• Monitor defects for correct information, assignment, turn-around time and issues.

Confidential,America 4/17/2011 – 7/18/2011
Project Test Manager/Test Coordinator Lead

• Proven ability to problem solve and influence stakeholders to successful testing outcomes
• Performs well under pressure with a dynamic environment
• Strong organizational skills and desire to lead
• Experience leading enterprise level end-to-end system or product integration test through each phase of the SDLC across multiple business areas, and leading test planning, execution activities, test strategy, test data definition, data setup, test execution, defect reporting & communication of status/metrics.

Confidential,America 11/17/2010 – 3/25/2011
Senior Quality Analyst/Test Coordinator Lead
· Responsible for planning, organizing and coordinating Systems Integration Testing and User Acceptance Testing where the Enterprise Client Data Management participated.
· Ability to plan an integrated test with 4 technology organizations, utilizing multiple technology environments, bringing together multiple schedules, capturing testing status, reporting status accurately and facilitation of a large group.
· Generate executive reporting to support the communication of testing progress in each cycle.
· Produce Microsoft excel and PowerPoint presentations to support communications of testing plans.
· Utilize testing tools such as Quality Center 9.2 and 10.0 for requirement traceability, test planning, test case management, test execution and defect management.

Confidential,06/30/2008 – 05/21/2010
Senior Quality Analyst/Test Lead
· Participate in meetings regarding project status and estimated testing activity, and developed testing schedule.
· Worked closely with the project teams to identify and mitigate project and testing risks, and translated business functional and technical design documentation into test scenarios, test cases and test plans.
· Identified training needs and mentored and peer reviewed test cases written by less experience associates.
· Coordinated testing activities and managed multiple testing projects; while prioritizing tasks as necessary.
· Working knowledge of Microsoft Operating systems (for example: Windows 2000, XP) and testing Windows Application, .NET, Web Portal and reporting Solutions.
· Performed system, integration, regression testing and adhered to test methodology.
· Partnered with automation analysts to further automation efforts and identify applications for automation.
· Utilized Quality Center 9.2 for requirement traceability, test planning, test case management, test execution and defect management:
o Executed both manual and automated tests from Quality Center
o Executed test cases from the test lab
o Created test cases in excel sheet and uploaded via Quality Center.

Confidential,09/10/2007 – 04/05/2008
Test Lead/Analyst
· Responsible for testing a web-based cash management application for commercial banking businesses.
· Created the Test Plan and Traceability Matrix from the Requirements and Functional specification documents.
· Coordinated UAT testing, defined and obtained test data, prepared test cases and reviewed and identified regression test scripts.
· Ensured the test environment was ready and available for UAT testing.
· Worked closely with the automation test lead for that resource to automate test cases identified for regression via QTP.
· Reviewed with project team and business leaders the test plan emphasizing test requirements.

Confidential,08/22/06 – 7/31/2007
Business Quality Assurance Software Analyst
· Responsible for testing the Relationship Banking (RB) application, which houses Capital Asset Program (CAP) accounts consisting of the asset management, accounts DDA (Checking) and BETA (Brokerage).
· Attended Project kick off meetings and business analyst requirements status meetings and walk-thru.
· Provided input/signoff to Functional and Business Requirements.
· Created Test Plan, test scripts and ensured traceability to functional/business requirements.
· Facilitated Test Script Review and Signoff meeting with project management, business analyst, and technical analyst.
· Provided information needed to complete the Environment Setup Request (ESR) form.
· Executed Test Scripts via Quality Center.
· Worked closely with the automation lead to automate regression test scripts via test tool Quick Test Pro (QTP).
· Participated in User Acceptance Testing Process.
· Accountable for working with QA Implementation Lead as needed on issue ownership and management through resolution.
· Conducted Testing meetings to discuss issues logged and status with BA’s, Developers, Tech Leads and Project Management.
· Researched issues or discrepancies with Developers and/or Technical Leads.
· Work with BA and Developer to fix the issues: Coding fix or manual clean up and access impacts.
· Reported information to QA Implementation Lead and/or Project Manager on retested issues status.
· Coordinated with QA Implementation Lead to ensure issues are logged and updated in Quality Center.
· Assisted Implementation Team in compiling all tasks related to the Test Schedule / Implementation Plan.
· Handed off a package containing the following: Test Plan/Test Strategy and Traceability Matrix/Test Scripts.
· Logged into Emerald system to find customers that would meet test criteria and to create customers that would meet test criteria.
· Accessed Emerald as a tool to research customer banking history.

Confidential,America 02/22/06 – 8/22/2006
Onshore Test Lead
· Tested “Lean”, a call center application that enable customers to access their accounts via online banking and telephone banking. Planning and management of end-to-end test execution with a focus on test activities to ensure that testing deliverables are on target and business, technical, and functional requirements are being met.
· Understood end–to-end application flow, associated systems, and contacts.
· Worked with Technical Delivery Manager (TDM) in keeping clients involved during testing phase.
· Acted as a liaison between testing and project management.
· Provided testing estimates (and re-estimates) to the project management team at each appropriate phase.
· Point of contact and escalation for all testing related issues.
· Reviewed Business Requirement Documents (BRD) and Technical Designs (HLD &LLD) for each project assigned.
· Delivered and reviewed all documentation with testers to ensure complete understanding of project goals and requirements.
· Shared interface applications systems outage times and dates, code migration schedules to testers.
· Created test plan and traceability matrix from BRD and Design documents.
· Defined role clarity, develop communication plan, and ensure that all parties understand responsibilities during testing efforts.
· Coordinated CIT, SIT and UAT test dates with interface applications.
· Prepared test cases, define data, and review test scripts prepared by testers.
· Identified regression scripts and made sure they were entered in Quality Center.

Confidential,11/10/05 – 12/09/2005
Business Analyst
· Assisted with preparing and modifying business requirements and data mapping documentation.
· Effectively Interact with both IT development and Business users.
· Developed test plans, test scripts and coordinated overall system testing activities.

Confidential,12/27/2004 – 10/28/2005
Consultant - Business Analyst
· Tested “Atlas”, a product repository that enable banking centers marketing representative to maintenance customers accounts via online banking, banking center and telephone banking.
· Identified manual steps associated with support of the system to build test scripts.
· Executed Test Scripts and developed test data requirements.
· Logged and Tracked issues, documented expected and actual results; noted discrepancies.
· Met with developers as necessary to clarify/reproduce incidents and communicated details of the incidents.
· Maintained test plans based on changes due to design, delivery and/or change control.
· Engaged in Project Life Cycle with Project Management to assess and determine high-level testing effort (scope, approach, timing, duration, resources, etc.)
· Interacted with internal clients to plan testing activities.
· Managed and coordinated the preparation & execution of System Integration Testing (SIT) efforts.
· Tested on multiple platforms and technologies.

Confidential,America 12/23/1996-03/10/2003
Quality Assurance Analyst 2000 – 03/2003
· Tested “Direct”, a Web-based cash mgmt. app. that enables companies to access data via the Internet.
· Revised, updated, identified data and prepared new scripts for testing. Scripts were written and executed via Test Director.
· Created, reviewed, and obtained sign-off for Test Plan, Test Matrix and Test Cases.
· Worked with integrated testing teams to validate new functionality during CIT and SIT.
· Recommend changes to processes and participated in lessons learned.
· Maintained daily Test Execution Metrics and Work plan (Includes Issues Defect Tracking Log) utilized Test Director.
· Reported testing activities status via Test Director.

Business Analyst 2000 (Project came to an end and was assigned to another project)
· Participated in field-to-field mapping and identified accounts.
· Performed detailed verification during CIT and SIT test phases.
· Assisted with problem escalation and resolution during test phases.
· Prepared and reviewed requirements, functional and technical design documents.
· Test Coordinator 1998-2000
· Tested “Merlin” a client/server and mainframe app. used in Banking Centers to handle account setup.
· Communicated status for application and distributed information.
· Reviewed requirements with development and core team.
· Coordinated test data captures, extraction, and data conditioning.
· Assisted Test Team Leaders in reviewing incidents and script execution.
· Executed scripts and prioritized and updated incidents.

Project Analyst 1997-1998
· Prepared System Integration Testing Kick Off Meeting Materials.
· Updated and published Quick Reference Guide and prepared Test Workgroup meeting minutes.
· Reviewed requirements, functional design documents identified by Manager and test leads.
· Distributed, collected and registered participants for training, and prepared training materials for testers.
· Facilitated the assignment of Ids and security access.
· Produced and Modified Test Script Tracking and weekly Test Management Reports.

EDUCATION
Masters, Business Administration
Bachelor of Science, Business Administration/Accounting