PROFILE

Skilled Mainframe Technical Specialist, with extensive experience in Operations, Production Control, Applications, and Technical Support in large data centers. Expert in REXX programming, ISPF dialog development and JCL. Successfully planned and led high-risk, high-impact, and high-visibility projects. Strong technical writing abilities and reputation for effective communication with end users, application developers, and technical support specialists to translate end user needs into cost-effective solutions.

TECHNICAL SKILLS

Environment:

z/OS (OS/390, MVS) / JES2, VM/CMS, UNIX, Windows, TSO/ISPF, ROSCOE, SDSF, CA-SYSVIEW

Languages:

REXX, CLIST, ISPF Dialogs, Quickjob (Vision:Report), COBOL, BAL, DYL280

Applications:

LifeComm, Life/70

Utilities:

FileAid, IBM Utilities, SYNCSORT, DFSORT, Faver, FTP, NDM, PDSMAN

Other:

RACF, HSM, CA-1

SCM:

CA-Librarian, CA-LIB/CCF, CA-PanAPT, SCMS (self-developed)

Report Management:

CA-View/Deliver (SAR/Express Delivery), ViewDirect (InfoPac), CA-Dispatch

Schedulers::

CA-7/11, JOBTRAC, ZEKE

JCL Checkers:

JobScan, CA-JCLCHECK

PROFESSIONAL EXPERIENCE

Confidential,Raleigh, NC 2006 – 2009

Became full-time RBC Centura employee after six months as Ajilon contractor assigned to RBC Centura. Supported QA testing in multiple test environments for up to five simultaneous projects including routine maintenance, application upgrades, new application installations, and incorporation of new data as RBC acquired multiple American banks.

• Developed more than two-dozen ISPF dialogs to automate difficult tasks, including verification of more than 7000 files needed for testing 35 major applications. All files were successfully copied from production environment to the testing environment.
• Created ADRDSSU JCL to backup and restore application files. With insufficient DASD to maintain full sets of test data for each project’s set of applications, used jobs to back up and restore each project’s group of application files needed to process test cycles for any given project to load fresh copies of production data, or to make DASD available for another project’s application files in order to run test cycles for that project group.
• During first 90 days, selected as member of Division’s Team of the Quarter.

Confidential,Orlando, FL 2000 – 2006

• Performed production code turnovers using CA-PanAPT.

Confidential,continued)

• Administered and upgraded CA-PanAPT product.
• Administered report distribution using ViewDirect / DocumentDirect (InfoPac), maintaining over 800,000 report instances. Added and deleted users to ViewDirect and to a ViewDirect RACF group. Maintained report definitions, report distribution, and maintenance jobs, including vendor SAS routines for internal statistics.
• Developed ISPF dialogs to add new users to ViewDirect. These dialogs verified user data, created RACF ids for new users in the ViewDirect RACF group, and generated RACF passwords via a random password generator. These dialogs used z/OS SMTP services to email to new users Word-format ViewDirect documentation stored on the mainframe. Reduced average time required to create new user accounts from 30 minutes to less than 5.
• Administered and upgraded CA-View (SAR) sysout manager on multiple LPARs for Disney and ABC.
• Created and maintained TSO REXX execs and CLISTs, ISPF functions, and ISPF dialogs supporting CA-PanAPT, ViewDirect, CA-View, and CA-7 scheduling.
• Developed alternative ISPF interfaces to RACF, HSM, CA-Librarian, and CA-7 that were more user friendly and incorporated greater functionality than vendor supplied ISPF interfaces.
• Set-up, scheduled, maintained, and supported 24 X 7 FTPs between all Disney internal platforms, including Sun and HP-Unix, all flavors of Windows, IBM AS/400’s, multiple z/OS images, and multiple Unisys platforms. This also included support of FTPs to and from external providers.

Confidential,Portland, OR 1993 – 2000

Personally recruited by the Assistant Vice President of IT to join development group, specializing in application installation and upgrades, creating testing environments, testing, and code management. Later migrated to operations and production support as an on-site adjunct to the system-programming department.

• Developed enterprise source code management system (SCMS), saving the company more than $250,000 over purchase of an OEM package.
• Developed unique ABEND resolution database (ABENDLIB), allowing on-all developers to quickly determine ABEND causes, and means to fix them, from previously recorded occurrences.
• Developed job documentation system (JobDoc).
• Selected and implemented OEM packages for job scheduling, report management, source code management, disaster recovery preparation, JCL syntax checking, and job documentation.
• Taught 200 end users how to view reports with CA-View (SAR).
• Assisted in planning and execution of multiple OS and OEM product upgrades.
• Planned, participated in and led multiple disaster recovery hot site tests.
• Installed application packages, created test environments, tested new applications, upgraded and tested existing application products.

EDUCATION

BA, Psychology