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Quality Assurance Lead Resume



  • 9 + years of experience in the field of Information Technology on various domains.
  • Hand - on experience as a System Engineer, QA Engineer, QA lead, Test Network Engineer.
  • Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation.
  • Expertise in designing and developing strategic Test plans, Test Cases, and Test Reports and Test Architecture.
  • Firm knowledge of different phases of Software Testing and Software Development Life Cycle (SDLC) including Agile Methodology and Waterfall.
  • Experience in writing Test Plans, defining Test Cases, developing and maintaining Test scripts, analyzing the results of scripts, interaction with developers in fixing the errors.
  • Experience in writing strong technical User Stories based on the discussion with the Business Requirements Team and help understanding the overall functional data flow involving 7+ applications.
  • Experience in Bug Tracking and Reporting using HP Quality Center/IBM Clear Quest, Rally, backend testing using SQL .
  • Experience in Manual Testing and Testing Methodologies. Experience in Stress Testing/ Performance Testing.
  • Expertise in analyzing User Requirements, Functional and Technical Specifications.
  • Expertise on implementation of products for 15 months in Maldives, successfully installed resort product in 4 Resorts and provided to all outlet Managers.
  • Code Promotion from the lower generic to production generic through SVN.
  • Having track of all the MR’s related to the deployment associated with the CR/defect ID.
  • Proficiency in working on UNIX environment.
  • Expertise in scenario design, test execution and analysis using Load runner Controller and Performance Centre.
  • Good Experience on Automation Tools like RFT, QTP for regression testing, LISA (Virtualization tool), SOUP Tool for simulating web services Also well versed in Database Testing & SQL Queries.
  • Good knowledge in healthcare domain. Certified in healthcare domain.
  • Expertise in Bug Life Cycle, Bug Tracking Process, Analyzing results and Bug Reporting.
  • Proficient in having Business Discussions with the US Client and got client appreciation on successful implementation of projects.
  • Possess development capabilities which helps me to check in code and understand the underlying logic to help understand the system better and to find out any bug.
  • Various Analysis Skills- like Checking the Web service Logs using Putty, Database, debugging skills, Logs for error and getting the root cause of the issue and report the defects with appropriate error logs.
  • Expertize in Reqpro, TDP tools to load the high level design and Interface documents, trace the requirements with business scenarios and generate traceability tree.
  • Have the motivation to take independent responsibility as well as ability to contribute and be a productive team member, ability to work under pressure. Ability to work closely with people Confidential all levels.


  • SQA Testing & Methodologies
  • Test Plans, Cases & Processes
  • Functional Requirements
  • Scripting & Documentation
  • DRTT (Defect Recording and Tracking Tool),
  • Waterfall Methodology
  • Windows XP
  • Mercury Quality Center
  • Agile
  • Regression & Negative Testing
  • UI & Compatibility Testing
  • Data Interface & Migration Testing
  • Performance / Load / Stress Testing
  • Clear Quest, TDP
  • V Model
  • LISA
  • UNIX
  • Testing Automation
  • Defect / Bug Tracking
  • Test Strategies & Coverages
  • QA & QC Standards
  • HP Quality Center 10.0
  • ITUP
  • Rational Functional Tester
  • Oracle 9i
  • Integrated Pair Wise Testing



Quality Assurance Lead


  • Performing User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
  • Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole and leading offshore team.
  • Analyzed the Business Requirements Document (BRD), EPICs, User stories (US) and developed Test cases for application under Test in Agile environment.
  • Prepared Test Plans and Test Cases for both positive and negative scenarios and mapped to testing requirements in Quality Center/Rally.
  • Preparing Test suite for DR testing.
  • Participating in requirements review call to understand the requirements and provide story points as per the complexity.
  • Involved in System Testing, Regression Testing & Sanity Testing, and User acceptance testing for the application under test, integrated testing with other partnering applications.
  • Worked on Project estimation for the testing effort.
  • Performed manual unit testing for code modules and integrated unit testing with the developers before the code can be handed out to client’s test team.
  • Help the development team (Individual code module owners) to design the code logic to cover the negative scenarios.
  • Participated in Test Plan and Test Case Reviews
  • Involved in manual execution of Test Cases which includes front end UI on various browsers and mobile IOS and backend API testing for the data flow.
  • Worked on SOAP UI for the soap xml and POSTMAN for the JSON over REST API testing. Constructed requests based on the Application integration documents.
  • Coordinating between the onsite team and off shore team for the different tasks on a daily basis.
  • Provided test support as a system test engineer to various other testing teams from client in order to work on the issues/bugs cordially.
  • Performed production support for the end user of the applications assigned in order have the orders pass through successfully.
  • Performed work around for the user faced problems and reported the same to the development team to solve those as part of the future release for a long term solution
  • As part of work around analysis, provided feedback to the system engineer and the business teams for the real time scenarios faced by the users in order to come up with the solutions and proper documentation for the same.
  • Documented frequent work around procedures and shared across the teams.
  • Participating in the Business Requirement Reviews and collecting and base-lining of requirements from client for new project requirement OR change request in existing application.
  • Help Business team analyze the level of impact on the system code / DB with each Change Request/Make request.
  • Creating System Requirement document / High level document and Interface Agreement documents.
  • Utilize in-depth knowledge of functional and Technical experience in various technologies in conjunction with industry and business skills to deliver solutions to customer.
  • Perform analysis of business problems and provides/propose technological solutions and approaches to be taken to solve the issues
  • Solve integration issues that involve multiple code modules. Work with the integration leads to help them understand the data flow from one system to another.
  • Review the high-level design and test cases with the development and the test team to make sure that the requirements would be implemented properly and the acceptance criteria of the User stories / requirements are met properly.
  • Worked with the testing team and helped them coordinate the data setup with other partnering applications if needed in order to perform the test cases in a timely manner.
  • Participated in Test Plan and Test Case Reviews.
  • Communicating with client for issues/defects on daily basis for any gaps in the requirements.
  • Worked closely with the UI/UX mock up teams to review the mock ups for the GUI and provided review comments if there are any changes required in order to meet the business scenarios.
  • Develop material with respect to a functional flow and facilitate in learning sessions.
  • Daily attending the scrum calls to hand out the status to the respective scrum masters.
  • Precisely created PMO (Present mode of operations) and FMO (Future Mode of Operations) UML diagrams to help understand the impact of the project to the application managers, dev teams and testing teams.

Confidential, California

Programmer Analyst

  • Health care testing needs an extensive way of testing both in manual and Automation framework.
  • UAT testing undergoes three levels, starts from Initial load, Source synchronization process interim and source synchronization process.
  • Confidential Group system is the foundation system, which has a user interface as Confidential customer center, where the agencies can view the customer data once it loaded from source system.
  • On regular intervals batch process will be running to import data’s from source to destination system.
  • Mainly part where WGS - WCC- UAT project deals is to check the accuracy of the datas loaded from source to destination system
  • Completed HIPAA Compliance internal in cognizant.
  • Basic knowledge of ICD values.
  • Data’s starts in top down methodology, initially it has case projected as organization, then it flows to many group’s namely policy, it again opens to members to be abstract end’s up with subscriber.
  • Policies have different contract so the subscriber will be enrolled in multiple plans to get benefit.
  • Adding a subscriber, dependents spouse and children.
  • UAT testing undergoes three levels, starts from Initial load, Source synchronization process interim and source synchronization process.
  • These similar works were done in automation script using Rational Functional Tester, first in interact with WGS and produces an output file, again we produce that as an input of RFT, so it compares the source and destination objects and give as an document of observation, in which it shows clearly the actual match and difference.


Implementation Engineer


  • Complete Product implementation including, where it involves preparing user manual for the new enhancements which is coming in to the product where it value adds to the customer.
  • Working with Clients on peak hours to identify the performance issues.
  • Once Design complete is done, I will be forwarding the requirement documents along with CR number to Off - shore team for estimation and schedule.
  • Once I get the delivery from Off-shore team, I will be doing a dry run first internally and in user site to meet the expectation.
  • If there is any deviation from client expectation, will revert back to off shore team and get the new patch installed for the new requirement.
  • Address case there is new issues for will be reporting to client as a system Architect and explaining the current behaviour of the system and will be getting customization Architecture from the client.
  • After getting Requirements from the client, I will create system design (Beta- Level System) in the client side itself and get acknowledgement from the client .
  • After Beta Level System design gets approved from the client after addressing to RDC Management team I will be discussing on FTP structure and funding part.
  • Once the Development is ready with package, I will be giving DEMO to the client on those requirements
  • I played a key factor to drive the business and revenue to the account.

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