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Service Delivery Analyst Specialist Resume

OBJECTIVE:

To further advance my career by finding a position that will allow me to grow and learn new skills.

PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Analyst Specialist

Responsibilities:

  • Currently a member of our Service Delivery team.
  • Operations Lead for our Databank product.
  • Work directly with our client relationship managers and sales team to determine which products meet client needs.
  • Work directly with our Product team to evaluate and make recommendations on new offerings and changes to our products to match evolving regulations.
  • Monitor external sources for list provider updates, pull changes into our system, and redistribute to our client base.
  • Acceptance testing of development patches prior to deployment to production environments.
  • Troubleshoot customer calls with intent of resolving issues either by rerunning batch jobs, debugging data issues, and working with our Sustaining Engineering team to identify necessary coding changes.
  • SQL
  • UNIX
  • Maintain and monitor batch jobs that are run nightly. Determine issues within batch jobs and resolve or identify data issues and alert customers to bad data being passed in.
  • Batch Script
  • Unix
  • SQL
  • Provide customer systems with data from third party sites.
  • SQL
  • Batch Script
  • Previously with the Risk and Compliance Solutions QA team.
  • Use Borland Silk Test product to write Automated Testing Scripts for our regression testing our product.

Confidential

Software Analyst I

Responsibilities:

  • Member of the Automated Testing Team.
  • Used tools such as WinRunner and Rational Functional Tester to simulate user actions with a website.
  • Created an automated testing script framework that can be successfully run against more than 25 customer sites with minimal custom coding.
  • SQL interaction for logging of pass/fail results.
  • Built an internal website for retrieving and displaying of test results.
  • Worked with VB.net to pass XML to a webservice and verify expected XML results are returned.
  • Mentored less experienced team members with goals of helping them see the bigger picture and to get them up to speed technically.
  • Worked as a software developer with a variety of experiences.
  • Used VB6 for call center applications.
  • Worked on consumer direct websites using JavaScript, .asp, and VB.net
  • Mentored new employees helping them learn our systems and procedures.

Confidential

Intern

Responsibilities:

  • Worked as a software tester in department that created tools for salespeople. When new releases were ready, built zip packages that contained the updates.

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