Service Delivery Analyst Specialist Resume

OBJECTIVE:

To further advance my career by finding a position that will allow me to grow and learn new skills.

PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Analyst Specialist

Responsibilities:

Currently a member of our Service Delivery team.
Operations Lead for our Databank product.
Work directly with our client relationship managers and sales team to determine which products meet client needs.
Work directly with our Product team to evaluate and make recommendations on new offerings and changes to our products to match evolving regulations.
Monitor external sources for list provider updates, pull changes into our system, and redistribute to our client base.
Acceptance testing of development patches prior to deployment to production environments.
Troubleshoot customer calls with intent of resolving issues either by rerunning batch jobs, debugging data issues, and working with our Sustaining Engineering team to identify necessary coding changes.
SQL
UNIX
Maintain and monitor batch jobs that are run nightly. Determine issues within batch jobs and resolve or identify data issues and alert customers to bad data being passed in.
Batch Script
Unix
SQL
Provide customer systems with data from third party sites.
SQL
Batch Script
Previously with the Risk and Compliance Solutions QA team.
Use Borland Silk Test product to write Automated Testing Scripts for our regression testing our product.

Confidential

Software Analyst I

Responsibilities:

Member of the Automated Testing Team.
Used tools such as WinRunner and Rational Functional Tester to simulate user actions with a website.
Created an automated testing script framework that can be successfully run against more than 25 customer sites with minimal custom coding.
SQL interaction for logging of pass/fail results.
Built an internal website for retrieving and displaying of test results.
Worked with VB.net to pass XML to a webservice and verify expected XML results are returned.
Mentored less experienced team members with goals of helping them see the bigger picture and to get them up to speed technically.
Worked as a software developer with a variety of experiences.
Used VB6 for call center applications.
Worked on consumer direct websites using JavaScript, .asp, and VB.net
Mentored new employees helping them learn our systems and procedures.

Confidential

Intern

Responsibilities:

Worked as a software tester in department that created tools for salespeople. When new releases were ready, built zip packages that contained the updates.