SUMMARY:

• 10+ years of experience in Quality Assurance and Testing of Siebel, Client/Server, GUI and Web based applications
• Worked as a team/project lead and supported several value added proposals for the customers
• Experienced in Manual and Automation Testing.
• Expertise in e-commerce applications with Siebel CRM, OBIEE, Order Management, OSS/BSS, Retail and different Testing phases
• Extensive experience inSiebelAnalytics/OBIEErepository (Physical, Business Model and Mapping and Presentation layers) for both Stand-Alone and IntegratedSiebelAnalytics implementations.
• DotNetNuke (DNN) was used as content management system and incorporated the module on specific page of the website in order to update the content for the desired section and provided custom access permission
• Expertise in all evaluating the business and technical requirements phases of strategic projects identifying, documenting, preparing, executing and implementing testing strategies for medium and large-scale applications
• Excellent professional skills in preparation of test plans, test cases, preparing test scripts and executing test cases for manual and automated testing.
• Excellent understanding of Software Development life Cycle and importance of QA in Development Enhancement and Maintenance of software applications
• Extensive experience in using Automated Tools like Win Runner, Test Director, Load Runner, QuickTestPro.
• Testing skills include Black Box Testing, Regression, Functional testing, System Testing, Failover Testing, Smoke Testing and Deployment Validations
• Created UML diagrams like Activity diagrams, Wireframes, Data flow diagrams and Use case diagrams in MS Visio.
• Expertise in Analysis of Problem Severity, Defect Tracking System and Defects Reporting System using Test Management tools like Test Director, HP, Mercury
• Create and review business requirements and system specifications and wrote Test Plan for the Graphical User Interface.
• Tested applications on Server using Virtual User Generator and creating Virtual Users in Load Runner Controller and generated Reports using Analysis tool in Load Runner.
• Extensive knowledge of HP Quality Center for issues, Test Planning and reporting.
• Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks performed vigorous testing.

Technical Skills:

Operating Systems:

Windows 9X/XP/7.0, Linux

GUIs:

HTML , DHTML

Domain/Technology Used:

Wireless Operator Testing and Support, Mobile Handset applications, VOIP / Wi-Fi, Shared Portal, JAVA simulator for OCSG, Siebel CRM, OSS/BSS portals, Landslide, Quality Center.

Tools Used:

Quick Test Professional, Quality Center, Win Runner,

Load Runner, Test Director, VSS, Test One, ICSS Future Dial,
RadioComm, QPST, QXDM, RSD Lite, NexTest, Current Drain
Measurement Software, J-TAG, XFlash, RSS, CPEdit, JAL,
iRemote, RSD Lite, Siebel eCommunication, Siebel eCustomer,
Source Editor: Vi Editor, Visual C++ IDE.
Configuration management: Visual SourceSafe.
Programming Language: Java, C, C++, TSL, VBSCRIPTS
Operating System: UNIX, Linux, Sun Solaris, Windows 98, Windows NT/XP
Microsoft Tools: Word, Excel, Power point, Access
Defect Track Tools: Quality Center, Test Director
Networks: Windows NT 4.0, Work Group 3.1 & Windows 2000
Database: SQL Server, DB2, SQL SERVER.

Professional Experience:

Confidential,Atlanta April 2008 to Present
Wireless Operator Test Lead

Project Description:
This was a new Client project for the company and required advanced experts with not only sound technical knowledge, but excellent communication, interactive and persuasive skills to win Client rapport.
The project involved bringing up a new Wireless Carrier – lifting up from its roots to a level where is can survive in this dynamic, challenging and competitive era of technology/business oriented Wireless market.
At the initial stages, it was supposed to be an elemental entry level of Products knowledge, but with sound knowledge, patience, proactive learning and adaptive skills, it multiplied the business and client rapport unimaginably high.

• Title: Wireless Operator Testing / Enhancements Support
• Client, Location: Confidential,Atlanta
• Projects:
• Test Lead for Siebel BSS Testing
• Role: Testing Lead
• Key Responsibilities:
• Leading a team of 7 to test critical Billing related issues and enhancements in QA environment
• Implemented a best practices plan for the gathering of critical business requirements
• Participated in Joint Application Development (JAD) sessions; acted as liaison between the business and development teams.
• Managed a team of offshore testers in the development and identification of required data elements
• Extensive implementation of the principles, concepts and theories in own discipline, and broad knowledge of principles and concepts of other functions
• POC and interface for Client for reporting and new issues uncovered during QA testing
• Meetings – Internal and External to communicate Daily status and compile Weekly status for Client reporting
• Training on new process, tools used for simulating / generating usage, bills, Test Data Management
• Requirement validation of the reports and drill downs with business users
• Integration, system and User Acceptance testing for all components inSiebelAnalytics/CRM
• Preparation of Status reports, presentations for Clients on a weekly and monthly basis
• Preparing reports for KPIs, time management, resource utilization, defect reporting frequency, etc.
• New Web Design and conversion to DotNetNuke 4.0/ /DotNetNuke Skin and Portal Design
• Used DNN as content management system and incorporated the module on specific pages of the Siebel website in order to update the content for the desired section and provided custom access permission
• Retail Market Support
• Role: Lead CRM Tester/Deployment Consultant
• Key Responsibilities:
• Lead a team of 8 to launch new Wireless markets
• Developed functional matrix for Sales Prospecting capabilities
• POC and interface for Client for reporting and new variables uncovered
• Meetings – Internal and External to communicate Daily status and compile Weekly status for Client reporting
• Travel to various launch markets – initiate and develop communication channels to provide technical (End to End Wireless support knowledge) support
• Develop rapport with upcoming markets in Client’s roadmap to initiate future successful launch(es)
• Customized reporting withSiebelAnswers and integrated them into the Dashboards.
• Used the security settings inSiebelAnalytics Admin tool to setup users, Groups and Access privileges
• Participated in groundwork of Project plans, user acceptance testings
• Co ordination for Store/Telesales Channel setup, Friendlies, Employee, soft and Commercial Wireless Carrier launch.
• Knowledge Transition to team members on various pro actively acquired/compiled skill sets.
• Linked requirements to tests and tests to defects, providing traceability throughout the software development lifecycle using Quality Centre.

• OSS/BSS Wireless Technology Production Verification
• Role: Project Lead
• Key Responsibilities:
• Developed functional requirement categories for solution evaluation
• Usage of SQL to conduct backend database testing
• Customized theOBIEERepository (physical, BMM, and presentation layers)
• Customized reporting withOBIEEAnswers and integrated them into the Dashboards.
• Involved in different activities of project such as information meeting, analyzing it, documenting business/functional supplies.
• Wrote test-plans and test-cases of business procedure/application.
• Developed complete functional requirements for initial roll out
• Active and proactive participation in Smoke /Sanity/ Failover Testing, Market Support (Employee Launch, Soft Launch, Commercial Launch)
• Co ordination for Test Architecture and defects escalation, provided inputs for Test Scenarios in various project phases
• Regular customer interaction for upcoming and ongoing project phases - involved in planning and co ordination for some (RNIT, Engineering Performance, OSS/BSS Failover testing)
• Market travel(s) as required – testing and co ordination for upcoming launch
• Formal Proposals for client initiated and beneficial projects/gaps
• Consulting on value addition propositions to Cox, triage and troubleshooting meetings co ordination
• Defect Verification & Reporting
• Involved in Integration, Regression, Functional and End to End testing on Store and Merchandising application interfacing with POS.
• Knowledge Transition to team members on various pro actively acquired/compiled skill sets.
• POC for Cox leading a team of 6 for most phases of the project
• Conducted User Acceptance Test (UAT) with users and customers and wrote issues log based on outcome of UAT.
• Analyzed system requirements and developed detailed Test Plans for System Testing
• New Web Design and conversion to DotNetNuke 4.0/ /DotNetNuke Skin and Portal Design
• Planned and reviewed the Test cases for Functionality, Regression, Integration, Security and Acceptance testing.
• Actively participated in backend testing while validating the data, manipulating and updating the table using SQL.

• Product Technology Testing Support
• Role: Sr. QA Analyst
• Key Responsibilities:
• Consulting on new fronts since this was a new Wireless Carrier launch
• Business Requirements Gap Analysis.
• BR/Use Cases/Test Cases Preparation in accordance with Client’s Quality Stds and templates
• Created logical data models to define business and project requirements of customer management and pipe sales quoting system. Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams. Created requirements matrix and tracked solution validation to requirements matrix.
• Regular meetings and work discussions with client
• Followed the functional requirement specification (FRS), and Business Requirement Document to support preparing the test case test bed.
• Performed manual testing considering the base line of developed test plan and test case considering both positive and negative scenarios.
• Used DNN as content management system and incorporated the module on specific pages of the Siebel website in order to update the content for the desired section and provided custom access permission

Environment: Linux, MS – Office, Windows, Oracle

2. Confidential,San Diego, CA, USA February 2008 to April 2008 OEM Testing Team Lead

Project Description :
The project involves testing of the synergy/Falcon as well as Phoenix/Zeus based smart feature phones remotely and locally. The project deals with the development/execution of Test Cases, automating the Test Cases by using scripts, executing the Test Cases and reporting the Bugs to the client
Responsibilities:

• Maintenance / Modification of Scripts for Automation to allow saving of efforts for Sanity/Pre-Sanity and Stress Testing.
• Co-ordination with Client/Developers as part of an initiative for Automation Testing.
• Executing test cases
• Removal of blockages
• Client Communication.
• Defect Verification & Reporting

Environment : Motorola proprietary software

3. Confidential,San Diego, CA, USA September 2007 to February 2008 Device/IMS/Wi-Fi Testing Group Test Lead

Project Description:
The project involves testing of Wi-Fi based CDMA phone wherein network was simulated to prepare and execute relevant test cases. The CDMA based phones were Wi-Fi enabled and required testing to allow IP based calls within the established LAN.
This also required automation tool called STRIDE to be used. The project involves distribution of work to offshore and onsite team and implementing requirements along with test case execution and development.
Media Transport Involved: RTCP
Protocol: H.323 (This was in the process implementation, but later on requirement changed by the client).
Responsibilities:

• Managing a team of 6.
• Designing and executing Test Cases for IMS and SIP domain.
• Generating test environment for testing SIP error codes using pseudo server.
• Designing and executing scenarios for registering to IMS server and getting a response back.
• Designing and executing Test Cases for Voice Calls.
• Testing dynamic Jitter buffer under simulated environment.
• Defect logging and reporting

Environment : Motorola Proprietary Software, Testing 4. Confidential,India June 2007 to September 2007 Confidential,VOIP Testing Testing Team Lead

Project Description:
Confidential,involves performing SIP (VoIP) validation and analysis testing of the iPAQ platform(s). The platform(s) consist of distinct iPAQ models ranging in configurations (non-camera/camera) to different type of Operating System versions (Smart phone/Windows Mobile (non-phone/phone). In preparation for upcoming iPAQ product launches, SIP interoperability between the iPAQ platforms and market leading IP-PBX vendors, Access Points, and SIP soft phones must be validated
Responsibilities:

• Performance/ Functional/ Interoperability Testing
• Test Case Development
• Designing and executing Test Cases for Voice Calls.

Designing and executing Test Cases for Call Forward. Multi-Call scenarios
Environment : Media Transport Involved: RTP

5. Confidential,San Diego, CA, USA February 2007 to June 2007 CDMA- Product Feature Testing Testing Team Lead

Project Description:

• This project involves testing as well of support for any Product related activity for CDMA based 3G phones. The project involves SRS Review, Development of Test Cases, Test Planning, Execution (manual as well as automated) and reporting bugs throughout the program.

Responsibilities & Achievements :

• Managing a team of 5.
• Work allocation & coordination.
• Client Communication.
• Planning for timely delivery of assignment.
• Test execution planning.
• Defect Verification & Reporting.
• Requirement gathering to target test plan development / execution.

Environment : Testing

6. Confidential,San Diego, CA March 2005 to February 2007 CDMA – Product Testing Onsite QA Analyst/Coordinator

Project Description:
This project involved testing as well of support for any Product related activity for CDMA based 3G phones at client side. This included handling offshore team coordination, Client interaction.

Responsibilities:

• Offshore Team Coordination
• Offshore issues compilation, validation & Reporting.
• Review of various Test Documents.
• Round the clock testing support.
• Client communication for planning & test execution.
• Onsite execution support for offshore team.
• Factory & Lab support for various products.
• User Trial Triaging (Internal & external).
• Support at Service providers Lab on Client’s request.
• Support at third Party Locations during SQA, on Client’s request.
• Support during various stages of program.

Environment : Motorola Proprietary Software, Testing

7. Confidential,Plantation, Florida, USA January 2002 to March 2005 CDMA-Dual Mode - Feature Testing QA Analyst

Project Description:
This project involved Feature testing of Dual mode phones. CDMA (Dual Mode) devices have both iDEN (Integrated Digital Enhanced Network) as well CDMA features in them. The project involves testing of the Smart phones and high-end feature phones remotely and locally. The project deals with the development of Test Cases, automating the Test Cases by using scripts, executing the Test Cases and reporting the Bugs to the client.

Responsibilities:

• Test Plan Development
• Testing different scenarios based on requirements and random scenarios
• Executing test cases
• Defect Verification & Reporting
• Reviewing the testing reports
• Client Communication for prompt resolution
• Communicate with developers to resolve the defects
• Technical assistance to other team members in resolving any issues

Environment : Motorola Proprietary Software, Testing