SUMMARY

7+ years of IT experience in software testing (Automated and Manual) in the application areas of Web/Application Server, Client /Server and SIEBEL (CRM & SFA) Technology, Oracle EBS and flash application with a wide domain knowledge in the Telecom, Energy & Utilities, Health care and Banking industry

• Expert in developing test documents - Test Plan, Test Scripts, Test Matrix; reviewing test plans and scripts using Mercury Quality Center and ACE
• Proficient in bug / defect tracking using Mercury Quality Center. And ACE
• Expertise in using Quick Test Professional (QTP) for regression and functional testing
• Involved in Windows application testing, Web application testing and Siebel testing
• Involved in Oracle EBS testing and Flash application testing
• Proficient in establishing QA procedures and Preparing Test Plans based on the project requirements
• Skilled in GUI testing, Functional Testing, Regression Testing, Integration Testing and User Acceptance Testing, Oss/Bss Testing
• Proficient in backend testing using Oracle & SQL on Windows
• Excellent knowledge in all aspects of QA and development tasks in Windows, UNIX and web applications
• Extensive knowledge of Software Development Life Cycle (SDLC) with expertise in business and functional requirements, document writing, data analysis and project management to final product development
• Extensively experienced in Business Analysis, Quality Assurance and Business Acceptance Testing
• Leadership Skills, Team Management, ISO standards, Quality Management, planning, software process improvement and working closely with client personnel
• Excellent communication skills, versatile team lead and team player

EDUCATION

• Diploma in Computer Science in SSI Technology
• Bachelor of Science - Mathematics

TECHNICAL SKILLS

Windows XP, MAC, UNIX

Programming Languages:

C, C++

Reporting Tools:

Crystal Reports 8.5 and MS-Access

Web:

HTML, JSP, VBScripts

Testing Tools:

Test Director, Quality Center 8.0, Microsoft Project Plan, Mercury Quality Center 8.2 ,9.0(QTP) ,ACE

Testing Environment :

Siebel CRM, Siebel SFA , Web Application, Appworx , Oracle EBS, UCM, Flash application

Other Utilities :

WORD, EXCEL, POWER POINT

PROFESSIONAL EXPERIENCE

Business Sr. QA Analyst
Confidential,Appleton, WI Aug 2011-till date
Confidential,is a leading education company that provides innovative and proprietary products, programs, and services to help educators engage and inspire students of all ages and abilities to learn. School Specialty designs, develops, and provides PreK-12 educators with the latest and very best curriculum, supplemental learning resources, and school supplies.Working in collaboration with educators, School Specialty reaches beyond the scope of textbooks to help teachers, guidance counselors, and school administrators ensure that every student reaches his or her full potential.

Responsibilities:

• Analyze requirements for Oracle EBS,UCM and Flash applications by working with Business users to develop comprehensive test specifications
• Develop Test plans, test strategies for Manual test case Creation and Execution
• Lead 5 Members a team
• Test Case Preparation and Test Execution for Java based web application, Flash application and Oracle EBS application
• Test executed and created using Microsoft templates
• Experience in Black Box Testing and creating generic, reusable, efficient and effective manual test scripts and test steps.
• Review the test cases, and the execution reports
• Maintain test case for new builds
• Generate test results and identify new features
• Maintain all process related documents and status reports
• Develop Test Metrics,Execution Summary Report, DPP Report
• Identify and report bugs in the application
• System testing, Regression testing for Oss/Bss System

Sr.QA Analyst
Confidential,Atlanta, GA Sep 2008 - Jul 2011
Confidential, is the voice and broadband Internet provider built exclusively to serve small businesses. Cbeyond works exclusively with the growing entrepreneurial class of customers. Using Voice over Internet Protocol (VoIP) and a 100% Cisco network, Cbeyond delivers to small business customers (an entrepreneurial class of customer with 4-200 employees - generally using 4-48 phone lines) an integrated package of high quality local and long distance telephony services, high-speed, Internet-based applications for about the same price that small businesses typically pay for local and long distance phone service alone
Responsibilities:

• Analyze requirements for Siebel CRM, SFA and Cbeyond Online applications by working with Business Analysis team and develop comprehensive test specifications
• Develop Test plans, test strategies for Manual and automation Script Creation and Execution
• Lead 10 member team – for automated testing and manual testing
• Test Case Preparation and Test Execution for Java based web application and Siebel application using Mercury Quality Center
• Test executed and created using XML Script .
• Experience in Black Box Testing and creating generic, reusable, efficient and effective manual test scripts and test steps.
• Develop test scripts for Siebel and web application and test execution using Mercury QTP
• Review the test cases, test scripts and the execution reports
• Maintain scripts for new builds
• Generate test results and identify new features
• Maintain all process related documents and status reports
• Develop Execution Summary Report, DPP Report
• Identify and report bugs in the application
• System testing, Regression testing for Oss/Bss System

QA Analyst
Confidential,Irving, TX Jun 2007 – Aug 2008
Confidential,is an energy holding company. Through its utilities - PNM and TNMP - and energy subsidiary - First Choice Power, PNM Resources serves electricity to 859,000 homes and businesses in NM and TX. In order to adequately support the enterprise over this period of time, PNMR proposed to upgrade the underlying technology stack for the systems. This upgrade will bring the individual components up to the most recent supported version, and will establish a consistent technology stack across all the application systems
Responsibilities:

• Conducted discussions with Business Analysts and Configuration SMEs to create Manual Test Cases/Scenarios, Test Steps, Actual and Expected Results
• Develop Test Plan, Test strategy for the new releases.
• Involved in Test Case Preparation and Execution using Mercury Quality Center
• Involved in Peer Review for the test cases written for integration and functional testing as per the scenarios created
• Tested the application using SQL Quries.
• Used Quality Center extensively to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution
• Involved in the Weekly Defect Status Meetings along with QA team and Development team.
• Continuously streamlining and improving the testing life cycle to ensure test planning, execution, and reporting are effective and coordinated
• Maintained the bug status for every release for management review
• Generated Test results and identifying new features
• Decided on the strategy and methodology for Manual testing
• Identified various scenarios for functional and integration testing
• Effort analysis for manual testing

QA Lead
Confidential,New York City, NY Nov 2006 - May 2007
Confidential,through its subsidiaries and affiliates is a leading provider of insurance and other financial services to individual and institutional customers. MetLife provides Auto insurance, Life insurance, Disability insurance, Health insurance etc. It serves approximately 10 million individual households, organizations with 33 million employees and members. It also has international insurance operations in 13 countries. This project was to test their quotes application
Responsibilities:

• Analyzed Business, Functional requirements and use case specification documents for different clients
• Test plan, Test cases are prepared for different requirements
• Developed Test Scripts based on the test cases written for the web application
• Tested the whole application Manual and by using Automation tools
• Used QTP for functional and regression testing of the application.
• Updated / Added test cases as required depending on the change of the specification
• Executed and modified test cases to suite different version of the application
• Reported the activities to Project Manager and developers. Written test cases, testing them manually and automating test plans and scripts for regression testing using QTP.
• Created documents for other tester’s use.
• Tested the database tables for data integrity using SQL Queries
• Involved in functional testing of the whole application
• Attended weekly meetings on project status to report and get updates on the defects

QA Developer
Confidential,Chennai, India May 2005 – Oct 2006
Worked on Healthcare Information Resource Planning System (HIREPS) developed by GE Medical Systems; HIREPS is R/3 tier architecture product, consists of Application Server, Database Server & Client System. This package provides the complete integration of all Hospital Services. This project involved different modules such as Reception, Registration, Admissions, OP & IP Billing, Dietary, House Keeping, Admin, MIS Reports, Wards & Emergency, Operation Theatre, Labs, and Cardiology & Radiology
Responsibilities:

• Involved in Requirement collections, analysis, and documentation.
• Involved in Manual Testing & Regression Testing
• Testing the modules at site observing the user specific requirements.
• Assisted in implementing a standard System Development Life Cycle for the project.
• Involved in testing life cycle for recording bugs, writing the test cases and instituted Test Plan design.
• Involved in meetings at various level with Business Users
• Involved in Manual and Automation Testing using Quick Test Pro (QTP)
• Develop test scripts for web application and test execution using Mercury QTP
• Development of test cases based on the product specification
• Performed in Functional, System and Integration testing
• Conducted Regression testing based on the bugs submitted in earlier build
• Reported bugs and Follow up with the development team for bug resolution
• Used Test Director for Bug reporting and Tracking