Summary:

I am a degreed professional with twenty-five years of IT consulting experience in a variety of industries: Northrop, EDS, Nortel, DSC, AOL, Ericsson, SWA, Raytheon, Motorola and City of Arlington. The projects included the full range of testing and SDLC validation, documentation, and training activities for business, government and telecom IT applications.

Skills:

Process analysis and documentation; risk assessment; test planning; functional, end-user, integration and regression testing; training, tech writing and instructional design

Software/Tools and
Methodologies: CMMI, Agile, RUP, HP Quality Center (QC/TestDirector); Rational TestManager, Robot, UML; MS Office; MS Project; Visio; WebTrak; TOAD; Lotus Notes; Documentum; SharePoint, SAP; Remedy; Adminitrak; CTI/IVR, RoboHelp; Magic; SourceSafe; PVCS and other proprietary testing tools

OS/platforms: Win 2000/Me NT4/XP/Vista, X-Windows, TSO/CICS, UNIX

Education:

B.A., Political Science/Public Administration,
Graduate Certificate, Computer Applications

Additional Certifications and Training:
CMMI, ARIS/eTOM, ISO9000, ITAR/EAR, TestDirector, CRS, Oracle, Rational Unified Process, CBEST, SAP, Spanish, Interviewing Methods, Instructional Design

Consulting/Contract Projects:

Confidential,Denver, CO - 02/10 to April 04/10, Sr QA Analyst
Executed API testing scripts with in-house tools and XML
Reviewed IVR English/Spanish requirements specs and VUI for new IVR system participated in reviews
Executed testing within QC and modified scripts for system and test platform changes in English and Spanish

Confidential,Colorado Springs, CO - 11/08 to 04/09, Sr QA Analyst
Reviewed requirements for business for changes in casualty insurance client correspondence
Created test data formats, test asset analysis and artifact templates
Developed test data and executed validation testing to ensure output compliance with requirements
Provided mentoring and training on QA artifacts, QC/QTP training and CBT

Confidential,Arlington, TX - 12/07 to 3/08, QA Administrator
Participated in application design proposals, requirements and development based on lifecycle traceability, access security and audit compliance requirements
Initiated new processes and mentored IT Department and other City personnel involved with IT/Telecom applications development and participated in audit activities
Designed and created testing and process assets for applications related to Courts, Code Enforcement, Planning and citations, PON/GIS, AutoCite, JEMS, AMANDA

Confidential,Richardson, TX - 8/07 to 10/07, IVR Tester
Participated in project design and system reviews on new applications
Coordinated with WaMu project team and India team on test case development, testing and test execution reporting documentation
Wrote and reviewed and executed IVR Spanish/English functional test cases for T-Mobile and WAMU and provided training, edited test cases and ran automated scripts in testing scenarios for QC/QTP, QA processes and test reporting documentation

Confidential,TX - 5/07 to 7/07, Sr. Tester
Designed self-paced training and metrics materials for QC users
Configured HP-QC environment, security/access guidelines and setup for HP-QC reporting, functional testing, user access and training
Converted Excel manual testing to standardized format, linked to requirements and imported into QC 9.1
Confidential,Plano, TX - 11/06 to 3/07, Sr. Tester
Designed functional scenarios and test cases for GM SRM/RTP, an SAP-based integrated supply chain system and validate security/access for users.
Reviewed technical documentation for testing data
Designed and developed the user training for QC which was added to EDS Knowledge Base library
Executed manual/functional testing both automated and functional scripts
Participated in issue resolution for technical and business process issues

Confidential,Jacksonville, FL - 05/06 to 08/06, Sr. QA/Tester
Designed processes and implementation methods to integrated Compuware tools with the existing tools and manual processes
Designed and implemented Compuware access and application security, requirements traceability and created project workbooks for risk assessment
Provided training materials to ease transition from manual to automated testing, with training activities for testers
Participated in technical reviews of e-loan architecture, wrote testing scenarios and manual testing with manual and automated scripts

Confidential,, VA - 01/06 to 3/06, Sr. Tester
Wrote test design documents and functional testing cases to validate system security protocols for Firemain shipboard control software
Reviewed project documentation and participated in test planning
Developed testing procedures for shipboard Machine Control Systems from operational requirements and design documents

Confidential,Plano, TX - 4/05 - 06/05, Tech Writer/Process Analyst
Proposed new techniques and methods for security and process documentation for the cellular Operations Center
Conducted client walk-through and manual test scenarios on Operations processes and CTI applications
Structured Documentum library for traceability and audit of operational artifacts
Provided mentoring and formal training on format and writing of Operations Center artifacts
Worked on MSTOP process improvement team to create documentation and review Operations artifacts based on ARIS process model

Confidential, Irving, TX - 02/05 – 04/05, Tech Writer/Tester
Created format and methodology for functional testing and end-user documentation for CTI reporting on Call Center applications
Tested VPN access for international team on Call Center software and Development Systems
Executed manual/functional testing on report generation applications for IVR/CTI applications
Produced bug reports, metrics and worked with developers to correct and improve access security for user interface

Confidential,Dallas, TX - 9/04 – 02/05, CMM Review/Tech Writer
Implemented process improvements with Engineering Process Group to comply with CMMI processes, security guidelines and documentation traceability rules
Provided training documentation and mentoring on libraries and maintained in Documentum and DocuShare using Access-based tracking tools
Worked on CMMI Team to prepare for SCAMPI, Level 3 certification
Reviewed policies and procedures and mapping to model
Created tracking tools in Excel and provided training for team members

Confidential,TX - 06/04 – 07/04, Test Director Admin
Setup TestDirector (QC) for the SAP project based on Development team specifications while incorporating features to comply with security guidelines and management goals for metric and traceability at Level 3 CMMI
Participated in testing of SAP Supply Chain applications using a mix of manual and automated scripts in the test scenarios
Provided mentoring and training on the TestDirector manual and automated testing
Produced testing reports and managed the Integration test lab

Confidential,Washington, DC - 02/04 – 04/04, Systems Engineer
Created test scripts in Test Director using functional flows on CLAIMS4, INS Citizenship application tracking system
Executed manual/functional testing cycles and reviewed testing assets for process review and system user/data security for internal citizenship applications
Designed log-on security testing based on user access requirements
Provided mentoring and training on TestDirector (QC) features

Confidential,Dulles, VA - 11/03 – 01/04, Sr Tester
Researched requirements, interviewed analyst and managers to provided the localization
test plan, QA process instructions and test cases
Responsible for testing log-on security for Call Center applications
Tested web interface for customer support system, functional and backend using SQL
Worked with developers and users on bug resolution and refining requirements

Confidential,VA - 10/03 – 11/03, QATest Lead
Reviewed inventory of test cases, use cases and requirements documentation based on objectives in proposal
Tested functional integration scenarios
Provided reports on deficiencies and recommended data driven testing for functional testing cycle on ecommerce web site and established user testing lab at the client site

Confidential,Stafford, VA - 07/03 – 9/03, Writer/Test Analyst
Analyzed system requirements and supplementary documentation on USMC systems--GCCS, BFT, routers, and other network based applications
Developed functional testing scenarios to validate functionality of IT systems and security for shipboard IT applications over a range of products and software, routers to BFT setup and laptop interface to strategic applications

Confidential,TX - 02/01 – 04/01, Sr Tester
Participated in business requirements development
Documented risk factors, and capability of the tools, estimated testing in MS Project
Completed preliminary needs analysis with users to assess testing objectives and access/data security issues

Confidential,Dallas, TX - 11/00 – 02/01, Sr Tester
Designed and wrote proposal for modified RAD testing methodology, RAT-Rapid Application Testing, that satisfied security, audit and traceability for airline testing standards
Developed, test plan, implementation timelines and provided documentation on platform configuration
Executed functional and integration testing using parallel processes on existing and new reservation management systems with the Houston Reservation Center.
The project tested business functionality with real-time data in parallel with the existing software systems: Visual Basic, C interfaces, Oracle 11i

Confidential,Tulsa, OK - 07/00 – 10/00, Tester
Tested the integrated provisioning environment for dedicated 800 services
Wrote and executed test cases; documented the test environment setup, testing procedures, security issues and created problem reports
Participated in requirements verification for problem resolution
The environment contained NT4 client/server, MSOffice98, IE54, Unix, Access and Unix servers.