CARRIER OBJECTIVE:

To sharpen my skills as a QA Specialist in challenging environment, provide intelligent data points and develop a through and precise testing model for the organization.

PROFESSIONAL SUMMARY:

• Clarifying/Reviewing and analyzing Software Requirement/Specification.
• Integrating/Segregating different modules of the Credit card domain and testing them seperately in a different domains such as Approval, Declining,Revoking, Upgrading, Downgrading , Fraud prevention and Detection, Identity theft.
• Thorough Knowledge of Software Architecture .
• Excellent hands on experience on Analytical tool like SAS, Advanced Excel, Advanced MS Access and Mainframes.
• Extensive experience in Creating templates for test cases and reports, reviewing documents, Functional testing, Integration, System, Regression Testing , UAT testing, End to end testing and co-coordinating with the development team for code coverage of the application.
• Maintaining a strict adherence to prescribed testing guidelines and quality control procedures.
• Hands on experience in building source code that reflects the product, which needs to be tested.
• Data extraction using SQL and Access queries.
• Good knowledge of TCP/IP protocol stack and OSI Model.
• Basic understanding of UNIX/Linux based operating systems.
• Having good judgment and communication skills required for reporting and prioritizing bugs in conjunction with the Development team and QA Managers.
• Tracking quality defects, identify bugs, isolate issue, report bug using Quality Centre (QC) and work with developers, product managers and ensure they are resolved.
• Good understanding of Software development life Cycle and good experience in Test Life Cycle, and defect management.
• Proven leadership skills that lead to the creation of a new team within the UAT. Managed a group of three testers and co-ordinated with developers and peers to provide an end-to-end testing solution.
• Familiarity with Javascript, HTMl, AJAX.

WORK EXPERIENCE:

Employer: Confidential, July 2007 - July 2011

Confidential, is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi's consumer, corporate and global wealth management businesses worldwide.

• Worked as Senior Test analysts performing UAT (End -to end testing) on various Business strategies and Policies implemented by Citi Cards North America, risk managers and IT.
• The team owns all risk mitigation applications in production as well as in test environment and is responsible for design, implementation, testing, and the accuracy of the data produced.

PROJECTS:

Credit Bureau Testing and Reporting:

Role: Sr QA /Credit Bureau Analyst and Assistant Manager (Dec 2009- July 2011)

Tools/System: SAS, Mainframes, Sawgrass , T-Bone , T-Bed , SQL, MS Excel, HP Quality Center, MS Access

Description: Citi Cards NA implemented different Policies and strategies as per the market and
business requirement. Main role of the bureau analyst was to ensure that the information
received/sent to all the 3 credit bureaus matches the information present in our CMF file so as to
maintain the credit worthinessCustomer.

Responsibilities:

• Extensive domain knowledge on how the 3 credit bureau ( Transunion , Eqifax , Experian) works hand in hand in maintaining the credit worthiness and history of the customer.
• Working with Development team, Product Manager and QA Manager to develop manual and automated test cases, execute them and ensure standard QA processes are followed.
• Participating in the design and implementation of QA plans.
• Involved in design review, used case review, walkthroughs of test scripts/Test cases, peer reviews with US clients.
• Involved in defect management, identify bugs, bug reporting, tracking the defect status work with developers, product managers and ensure they are resolved.
• Sending critical Report list to the A/R Development Team on daily basis.
• Conditioning the accounts/creating the test enviornment as per the requirement in assistance with the A/R Development team using T-Bone and T-bed
• Analyze the changes made in the policies and build new test conditions and test scripts by using SAS .
• Validating the test cases on the mainframes and some of the customer screen on the mainframes by running a SAS job and manually at times.
• Conduct GUI Mainframe testing, Sawgrass testing to verify the results with expected results, which should complain with the predefined requirements.
• Involved in Post-Implementation to validate the changes made during testing region matches in Production region.
• Asset sale reporting which involved Selling off the bad customers to the third party and reporting the same to the 3 bureau on a daily basis.

Confidential

Role: Senior Test Analyst (From July 2007-Nov 2009)

Tools/System: Apollo Credit Decision-Making System, SQL, MS Excel, HP Quality Center, MS Access

Description: Apollo is a Credit Decision making system which is used to approve/decline the
application on Basis of some criteria like credit scores, Delinquencies, Bankruptcies, FICO,
Bureau information, Balance, Revolving balance, write-offs, Utilization, Income etc

Responsibilities:

• Extensive domain knowledge of Credit card Industry and Risk Management operations.
• Developed Test Plans, Test case, Traceability Matrices, Test Data, Test summary reports, Defect reports.
• To Design, develop, and execute test cases as per the Business requirement document (BRD)
• Actively involved in walkthroughs of the test scripts , peer reviews.
• Conducted GUI testing, Functional testing, acceptance testing which involved verifying the results with expected results, which should complain with the predefined requirements.
• Creation of Test Scripts, Updating of Test Plans and Documenting the tests to meet the functional, technical requirement
• Tracking quality defects, identify bugs, isolate issue, report bug using Quality Centre (QC) and work with developers, product managers and ensure they are resolved
• Involved in defect management, bug reporting and tracking the defect status until closure.
• Creation of test data using ARM Tool, SQL and SAS
• Hands on experience in building source code that reflects the product, which needs to be tested. Data extraction using SQL and Access queries
• Working with the US counterpart team for testing and validating new features and bug verification
• Automated Test Scripts using Excel, Access and VB

EDUCATION:

M.S. In Computer Software Engineering
B.E. Electronic and Telecommunication
Certification : Base SAS 9.0 Certified

REFRENCES : Available on request.