Professional Summary:

Master\'s in Computer Science with nearly 9 years of professional experience in the field of Software Quality Assurance. Proficient in manual and automated testing in client/server and web based applications using testing tools such as Mercury Interactive and Rational. Effective team member with excellentprofessional, interpersonal skills and leadership qualities to independently analyze and design automated as well as manual procedures for the verification, validation and implementation of accurate testing strategies for the successful deployment of real-time solutions for the professional industry.

Specific Expertise:

• Actively participated and contributed in all phases of Software Development Life Cycle (SDLC) with expertise in Requirement Analysis, Test Plan formulation, Test Design, and Test Automation
• Experience in testing in an Agileiterative environment
• Extensive knowledge over the financial, insurance, retail industry domains
• Worked individually, as well as in team environment, to achieve project quality goals
• Proficient in performing different types of Testing: Functional, UI, White Box, Black box, Module, Integration, User Acceptance, Regression, Smoke, Security
• Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and Manual testing based on the User Requirement Document and System Requirement documents
• Experience in manual and automated testing of .NET, J2EE-based applications
• Strong experience in performing back end testing by writing SQL queries
• Extensive experience using Mercury Quality Center, Rational Enterprise Suite
• Effectively performed GUI, UAT, Functional, UI, Regression and database testing on various client-server and, Web based applications
• Experience in handling of Defect Tracking tools like Rational Clear Quest, Test Director, Quality Center, Bug Tracker for identifying, analyzing and documenting defects
• Knowledge of programming skills using JAVA, UML, .NET and database concepts, ETL concepts, business objects & development
• Test - to-break attitude, Quick-graspingand Self-learning professional
• Excellent organizational and time management skills
• Flexible, Tactful, Analytical, Diplomatic, and able to co-ordinate to achieve common goals and business objectives

Technical Skillset:

Programming Languages

HTML, DHTML, C++, SQL, Java, VB, UML,.NET

Test Scripting Languages

SQA Basic, TSL, VB

Browsers

IE 6, IE 7, IE 8, Chrome, Firefox, Safari, Netscape

Operating systems

UNIX, Windows Vista, Windows XP, 2000, 2003, Windows NT

Web Technologies

HTTP, HTML, XML, JavaScript, VBScript, ASP, SOAP,
FrontPage, Dreamweaver, Flash, IIS, Apache, JIRA, JUnit

RDBMS

ORACLE, SQL Server, MS Access and DB2, Toad, SQL Navigator

Documentation tools

MS Office Suite, MS Visio, Adobe Acrobat Suite, Crystal Reports, Lotus Notes, MS SharePoint, Documentum

Testing Tools

HP Quality Center, Win Runner, Load Runner, Test Director, Quick Test Pro, Rational Administrator, Rational RequisitePro, Rational Rose, Rational Test Manager, Rational Test Factory, Rational Robot, Rational Clear Quest, Rally Enterprise

Methodologies & Process

Rational Unified Process, CMMI, Agile with Scrum

Professional Experience:

Confidential, DE Mar 2011 - Present
QA Lead/Sr. QA Analyst

Chase Home Lending - Correspondent

Confidential, is one of the oldest financial institutions in the United States.

Correspondent lending business model consists of two applications CLM-POS (External users) & CLM-LOS (Internal Users). These two applications are connected with various Non-CLM applications like CMTT (where commitments are created), Revpro (Subsidies, deals are created for the loans), ePortal (Web Interface for existing chase loan pipeline and attaching document images), PPE (Product and Pricing Engine), IDEA etc. The entire loan work flow process involves Loan Origination System, Point Of Sale, various security groups, activities, approvals etc before finally the loans are funded to the customer.

Roles and Responsibilities:

• Participated in the entire QAproject planning activities by identifying the resources, establishing hard freeze dates, QA Strategy documentation, status reporting, defect resolution, deadlines
• Attendedvarious training sessions for different applications to understand the functionality
• Involved in reviewing the functional & business requirements for various releases for better understanding of the application & processes
• Created test plan, test scenarios, positive & negative test cases, test summary reports for functional, system, regression testing
• Involved in data planning for various releases by creating loans with different criteria for the testing perspective
• Created the test scripts in HP Quality Center and implemented the traceability matrix between the requirements and test scripts
• Coordinated with offshore team on testing activities on a daily basis throughout the release
• Involved in smoke testing on new builds after migration on various environments
• Executed the various manual test scripts, recorded the results & logged the defects in Quality Center
• Involved in daily team meetings, status meetings, triage meetings for each release
• Involved in executing the automation test scripts using QTP
• Executed various scenarios for UAT team on UAT environments
• Involved in implementation of new testing strategies & new processes for every new release
• Worked closely with business, developers to clarify/understand functionality, resolve issues and provided feedback to resolve the defects

Environment: HP Quality Center, QTP, Java, DB2, MS Office, MS SharePoint, Outlook, J2EE,
Oracle

Confidential, DE Aug 2009 - Mar 2011
Sr. QA Analyst

Credit Card Services Phase I & II - Pricing Analysis & Validation

Bank of America Corporation is a financial services company, the largest bank holding company in the United States, by assets, and the second largest bank by market capitalization. Bank of America serves clients in more than 150 countries.

As a Sr. QA Analyst, I worked on various projects (Credit Card Act Phase I (UDAP Gen 1.0) & Phase II (UDAP Gen 1.5), Pricing & Cash Management) to ensure the systems are compliant with the new credit card act regulations. Several new regulations require significant changes to the pricing strategies, remediation, disclosures and systems of record.

Roles and Responsibilities:

• Reviewed and analyzed the systemspecifications, business requirements, technical specifications, functional documents for full understanding of the business
• Created test plan, test cases, test scenarios, test summary reports for functional, system, regression, UAT testing
• Involved in implementing the traceability between requirements and test cases
• Documented the test cases in HP/Mercury Quality Center
• Involved in writing SQLqueries using SAS to generate automated reports daily, weekly & monthly for the testing purpose
• Created test data prep by applying several transactions (Retail, Cash etc) to the accounts for the selected cycle using DartNet
• Conducted functional, regression and user acceptance testing during the various phases of the testing process
• Created test scripts for Post implementation testing for every release in Quality center and executed them
• Involved in backend testing using SQL queries for data validation
• Performed testing daily on various reports ( NSF Fees, ODP Fees, Annual Fees, Min Pay accounts, Backdated payments, Grey box)
• Responsible for data prep & validation of PSP accounts for every iteration
• Data validation on several test & production accounts using Mainframe
• Identified and documented all the issues and defects during testing process in Quality Center
• Involved in status reporting for test execution, defect resolution, productivity & deadlines
• Conducted training sessions to the team members to educate on the various system changes
• Attended various team meetings, SAS user group meetings

Environment: DB2, Mainframe (Legacy MBNA), TSYS, HP/Mercury Quality Center, Java,
UNIX, Oracle, SAS, Dartnet, MS Office, MS Sharepoint, Outlook

Confidential, DC Apr 2009 - Jul 2009
QA Analyst

Confidential

Confidential, based in Washington, DC, provides people, technology and
training to help institutions offer their students outstanding academic support. Schools,
colleges, universities, libraries, government agencies, textbook publishers and other
education providers work with SMARTHINKING to increase student achievement and
enhance learning. SMARTHINKING connects students to E-structor Certified tutors
anytime, from any Internet connection.
As a QA Analyst, worked on various modules like Blackboard Academic Suite,
Online writing lab, submit your writing, academic resources, My file cabinet, Personal
account details, discussion board, assignments, course information and various
enhancements on SMARTHINKING website

Roles and Responsibilities:

• Reviewed and analyzed the use cases, requirement documents, specification documents
• Created test plan and test scripts for some of the modules on the website
• Performed functional, GUI, Security testing on various modules of the application
• Involved in manual testing for each module using test data prep
• Provided Web-specific types of testing - browser compatibility, operating system compatibility, navigation, links, images, display of banners.
• Backend testing included using SQL queries and data retrieval from Oracle database
• Reported defects that occurred during the manual testing of the application in the QA Lab in Rally Enterprise while executing the test modules
• Worked closely with developers to isolate, track, and troubleshoot defects
• Attended weekly team meetings, status meetings for each iteration

Environment: Windows XP, Java, J2EE, Outlook, MS Office, Oracle, Toad, IE 6, 7 Safari,
RALLY Enterprise software

Confidential, MA May 2008 - Mar 2009
Sr. QA Analyst

Merchandise Reporting Application

The TJX Companies, Inc. (TJ Maxx & Marshalls) is the largest apparel and home fashions off-price retailer in the United States and worldwide, with eight businesses and over 2,500 stores and nearly 130,000 Associates.

MRA Client is an application used by Buyers, Merchandise Assistants, and members of the purchase order management staff to perform analysis on the selling of merchandise within a department. The system allows users to view information pertaining to the selling of a particular style, category, class, vendor, or price point by Distribution Center or at total company level. Analysis queries are created by the user each time the application is accessed, and commonly requested queries must be recreated each time the user wishes to view information. The data is provided through different Web Services for different panels.

Roles and Responsibilities:

• Analyzed the system specifications, business requirements for full understanding of the business which is based on Service Oriented Architecture
• Created the different Test Plans for Functionality, Web Services etc based on the requirements document, technical specification document
• Defined test cases and test scenarios for GUI, functional, system, and integration testing in Quality Center as per the requirements of the application
• Executed Manual Test Cases by using positive and negative data inputs for the MRA client
• Performed Functional testing on MRA application and also tested the Style Pool web based application which is used to create styles for various departments
• Involved in preparing the test data by creating various departments for different businesses in Mainframe (RUMBA)
• Performed Web Services testing for different web services (Product , Reporting, Location, Store Group, Store, Security, Vendor Group )
• Executed the automated test scripts using Quick Test Pro
• Performed the data validation for the vendor groups data by writing SQL Queries
• Attended the weekly meetings to discuss over the bugs logged in Quality Center & also the other issues

Environment: Windows XP, SOA, Quality Center, QTP, SQL Server 2005, DB2, .NET 3.0,
MS SharePoint, XML, SOAP, SAS, CICS, Mainframe, Lotus Notes, Visual Basic

Confidential, MD April 2007 - April 2008
QA Lead & Sr. QA Analyst

Confidential

Marriott International, Inc. is a leading worldwide hospitality company. It has more than 2,800 hotel properties located in the United States and 70 other countries and territories. Marriott.com is among the top 10 ecommerce websites which provides the customers with the details about the various Marriott hotels around the world and also provides the customers the easy way of making room reservations through internet.
As a QA Lead, I worked on this Website testing which included functional Initiatives, Production Support System (PSS) of Marriott.com and various enhancements like My Account/SignIn, RMLP (Regional Marketing Landing Pages), Web App Consolidation, Search Messaging, DRIVES, Hotel Web Sites (HWS), Rewards Redemption, Reservations, Point Savers, Map point migration, Profiling, Marriott Global Sites, SGI Alerts and Net links etc.

Roles and Responsibilities:

• Analyzed the Business Requirements Document (BRD), Technical Requirements document, use case documents and wire frames to create manual test cases using Rational Test Manager
• Participated in technical meetings and walkthroughs with business users, SME\'s in this Agile development process with Scrum Iterative
• Lead the testing teams for entire testing process for different releases scheduled through out the year
• Lead the test case reviews for various test cases written by team members
• Developed Test Plan for each project, which included entire Testing Resources, Testing Strategy and testing of end-to-end scenarios
• Created and configured the test cases and detailed test scripts in RationalTest Manager
• Executed Manual Test Cases by using positive and negative data inputs for Front End / User Interface testing and also end - end testing. Reported results and defects in Test Manager and Rational ClearQuest respectively
• Selected the Test Cases for Regression testing and automated the Test Cases using Rational Robot
• Used TOAD to manipulate data for testing purposes
• Performed cross browser and cross platform, User Interface, Adhoc testing on this website using IE, Firefox, Safari
• Performed outage testing of the application by testing the response of the system when outage of application/database server occurs
• Coordinated schedules with the test team to perform end-to-end testing of the application for every build received and reported all major errors and failures to the development lead for immediate action from their team
• Utilized Clear Quest for tracking functional, Content Management defects along with screenshots and communicating them to the team during the test process
• Documented Test reports for various initiatives
• Responsible for testing the reservations made through phone in the MARSHA (Marriott\'s Mainframe System)
• Responsible for Production Support System (PSS) testing and involved in various troubleshooting issues
• Performed Smoke tests on different test environments for new initiatives and production fixes
• Worked with other functional teams to resolve the defects documented
• Conducted Team Meetings as well as meetings with development teams

Environment: Windows XP, Rational RequisitePro, Rational Test Manager, Rational ClearQuest, Rational Robot, ClearCase, JavaScript, JUnit, TOAD, DB2, Oracle, Vignette CMS, HTML, J2EE, CSS, MAC, Safari, Firefox, IE 7, IE 6, Flash, XML Test Client, AJAX

Confidential, DE Jan 2006 - April 2007
Sr. QA Analyst

MORE (Marketing Optimization Revenue Engine) Oct 2006 - April 2007

This project will expand several key card marketing capabilities that will drive additional revenue and bridge a competitive gap. Bank of America seeks enhanced pricing flexibility to attract new accounts and maximize the opportunities of the existing card portfolio. Here are some of the new marketing capabilities or functionalities being developed:

• Multiple Balance Categories
• Transaction Director

Promotional Pricing System Jan 2006 - Oct 2006

This project was a part of merging MBNA with Bank of America Credit Card Services.
This is a marketing application designed to target specific customers offering promotional APR over a certain period of timeframe. TAS (Part of this system) is also used for creation of promo rates by assigning start and end dates, promo rate types, cash and/or retail rates, offer window dates and balance reclassification. This system also verifies whether promotional offers are turned off after meeting various conditions such as expiry, late payment, delinquency and over the credit limit.

Roles and Responsibilities:

• Analyzed the system specifications, business requirements for full understanding of the business
• Used HP Quality Center to define requirements, map requirements to the test cases
• Involved in implementing the traceability between requirements and test cases
• Defined test cases and test scenarios for functional, GUI, regression & user acceptance testing as per the requirements of the application
• Wrote the Test Plan, organized the Test cases, Test Procedure, and Expected results according to the feature categories specified in the requirements document. Wrote the positive and negative Test Cases for each feature.
• Documented test cases in HP Quality Center
• Created matrix for various scenarios used in the testing process such as turned off, late payment, minimal pay, delinquency, expiry, over the credit limit etc
• Performed functional testing & GUIinterface testing for promo maintenance & credit card transactions in CICS using 3270 editor through Mainframe (Legacy MBNA system)
• Performed backend validations using SQL queries for the promos created in TAS and also to validate the promotional offers and transactions applied to the credit card accounts
• Validated the various reports generated by SAS
• Configured HP Quality Center to track defects and trail defect history and generate test metrics
• Involved in resolving the issues with other teams after the application is launched to production
• Verified the fixed bugs and also wrote weekly quality progress reports
• Involved and executed all kind of scenarios for User Acceptance Testing. The activities involved in UAT testing are:
• Created the test plan for all testing activities of User acceptance testing
• Created the test cases for testing the promo application
• Created test promotional offers for various special APRs using TAS
• Selected and applied transactions like minimum payment, retail, cash and No payment to the customer credit card accounts using DARTNET (In-house tool)
• Validated the hex dump from vendors against the Legacy MBNA to confirm vendors processed the correct data

Environment: OS/390, AS/400, Windows 2000, CICS, TSO, TSYS, HP Quality Center, SQL Server 2005, C++, JAVA, SAS, UNIX, Legacy MBNA

Confidential, IN Aug 2004 - Dec 2005
QA Lead

Liberty Mutual is a leading global multi-line group of insurance companies offering Auto, Home and Life Insurance policies to commercial and individual customers. IQ Renewals project is to automate renewal underwriting for the various commercial account lines of business (Commercial Protector (BOP), Commercial Contractors Protector (CCP), Business Auto (BA) and Workers Compensation (WC)). Policies will be extracted annually based on state level pre-renewal and renewal timeframes and are passed to IQ/UA for the automated underwriting processing. Upon completion, policies underwritten and priced through IQ/UA will be passed back to AQS/MECCA (Mainframe) system and follow the current automated renewal processing flow. This web-based application is a component of the commercial lines-IQ (CL-IQ), an online Internet Quote system.

Roles and Responsibilities:

• Reviewed the functional & business requirements for better understanding of the application & processes which was based on RUP
• Interacted with the Business Application Users to gather and review information to enhance the test plan
• Created Test Cases and Test Scripts in Rational Test Manager based on functional specifications for the application
• Lead the manual testing team for the entire testing process
• Tested the GUI functionality for the Internet Quote application
• Conducted Manual Testing on basic functionalities of the application with scripts created in Test Manager and also tested on Cross browser/ platform
• Created test data and tested policies in MECCA/AQS (mainframe system)
• Conducted functionality and Userinterface testing during the various phases of the development
• Performed smoke testing on new builds on various environments
• Involved in performing the Integration testing for various modules ( IQ, Referral Desktop etc)
• Involved in executing the automation test scripts & Data driven testing using Rational Robot
• Used Rational Clear Quest to track and manage change requests throughout the development and testing process Maintained version control using Rational Clear Case
• Worked closely with Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs
• Coordinated with offshore development and QA teams in Ireland, India
• Compared the data sent to third party sources using XMLspy

Environment: Windows 2000, Rational RequisitePro, Rational Test Manager, Rational ClearQuest, Rational Robot, JUnit, ClearCase, JavaScript, Oracle, Toad, HTML, CSS, IE, Safari, DB2, DBVisualizer, J2EE, WebSphere, XMLspy

Confidential, OH Sep 2003 - Aug 2004
Sr. QA Tester

Confidential, is one of the largest insurance and financial services companies in the world consisting of three core businesses - domestic property and casualty insurance, life insurance and retirement savings, and asset management. A DotNet web application developed in house provided Nationwide Insurance's auto insurance quote by state that enables a prospective policyholder to interactively peruse quotes. The claim file utility developed enables policyholders to file claims and the GUI developed walked them through the claim file process.

Roles and Responsibilities

• Involved actively in reviewing the Requirements Specifications, created test plan, Test Schedules according to the project deadlines for the Functional, Integration, end-to-end, Usability, Security and smoke testing
• Developed standard documentation package (Requirements, Specification, Design, Operations, and QualityTestingPlans)
• Created Test sets for the manual and automated test cases in HP Test Director
• Involved in testing the application on cross browser/platform.
• Created and executed manual test cases in Test Director, and worked on automated test cases in Winrunner and viewed and analyzed the test results in the HP Test Director
• Involved in backend testing using SQL queries to perform data validation.
• Reported defects that occurred during the manual testing of the application in the Test Director while executing the test modules.
• Involved in performing the Data Driven Tests with positive and negative data sets using Flat files, Data Tables in Winrunner
• Interacted with the Client to help setup the User acceptance environment
• Identified and documented all the issues and defects to ensure application software functionality
• Involved in User Acceptance testing with users

Environment: ASP.Net, XML, IIS, SQL Server 2000, Windows 2000, Winrunner, Test Director, Load Runner, SQL Navigator, HTML, CSS, IE, Safari

Confidential, AL Oct 2002 - Sep 2003
Sr. QA Tester

Confidential, is a Map Server application resides on the web server to serve the maps according to request. This application accepts the request from a browser and zooms to specific location on the map and serves the map back. It works in accordance with other DLLS to zoom to a trouble call or Outage area, incident location.

The project included the following modules:

• Outages/Trouble call display
• Work Order display
• Feature information, Pan, Zoom functionality

Roles and Responsibilities

• Reviewed and Analyzed the use cases and developed the test cases and also involved in the preparation of master test plan
• Created Test Plans, Test Cases and Test Scripts for some of the modules of the application
• Analyzed requirements document to formulate the test cases and conducted Manual Testing for the entire application using Rational Test Manager
• Conducted functionality, integration and interface testing during the various phases of the development
• Provided Web-specific types of testing - browser compatibility, operating system compatibility, navigation, links, images, display of banners
• Performed Data Driven testing using data pools and parameterizations in Robot
• Inserted GUI and Synchronization Checkpoints in test scripts in Robot on the GUI components of the application as to check whether their current state matches with the desired
• Backend testing included using SQL queries and data retrieval from database
• Utilized Clear Quest for tracking defects and communicating them to the team during the test process
• Tracked outstanding defect reports and documented resolution after successful testing
• Worked closely with Software Developers to isolate, track, and troubleshoot defects

Environment: ESRI Map Objects, Visual Basic, Oracle, Windows, IBM Rational Enterprise
Suite