Quality Assurance Resume

QUALITY ASSURANCE (QA) TESTER

Dynamic professional with history maximizing integrity, functionality, and user experiences of complex hardware and software products.

Ensure 100% product quality and performance, designing detailed project scopes and test plans.
Avert time- and cost-consuming malfunctions, proactively uncovering and resolving issues.
Transform results and data into innovative improvements, spearheading strategic analysis and plans.
Optimize productivity and efficiency, streamlining and formalizing processes and procedures.
Translate complex technical concepts to diverse audiences, cultivating user confidence and skills.
Tested mainframe conversion to Internet
Regression tested all Internet Explorer\'s including all operations systems.
Internet testing for 5 years including converting Progressive\'s mainframe to Internet based.
Requirements Analysis
Test Planning & Execution
Multi-Project Management
Problem Solving
Data Warehousing
System Analysis & Design
Best Practices
Technical & Communications Writing
Recruiting & Hiring
Team Building
Training Materials & Facilitation
Performance Management

PROFESSIONAL EXPERIENCE

Confidential, Mayfield Heights, Ohio · 2008
Senior Consultant & Contractor
Led all aspects of testing and companywide launch of new tracking software, Team-Track, for +$14B national insurance company. Coordinated with remote developers and testers. Supported renewal conversion team. Trained cross-functional staff. Evaluated progress and testing results with peers.

Improved ability to track project issues, rolling-out new Team-Track software tool; completed on-time.
Trained all information technology (IT) employees and external groups in company on new software.

Confidential, Solon, Ohio · 2006 – 2008
Quality Assurance II
Co-defined testing scope for online application for Comparison Market and website. Created test plans. Reviewed project documentation and design documents. Oriented and trained new employees.

Streamlined and standardized project life cycle, developing numerous process improvements.
Built world class team for reviewing and implementing new processes.
Supported companywide agents with quoting software and in-house client information tools.
Tested the functionality of the Web pages which include load times, page rendering and functionalityof the fields etc.

Confidential, Mayfield Heights, Ohio · 1995 – 2006
Quality Assurance II · 1998 – 2006
Utilized diverse testing methodologies on multiple software and hardware ranging in size and on multiple platforms; included System Regression, Positive, Negative, Boundary, Elevate, and Post-Elevate. Defined scope with business and development departments. Ensured optimal performance and alignment with end-user needs. Authored technical documentation for test execution and reuse.

Led all aspects of testing including communications and internet reports for ProRater software.
Prepared training materials and chaired onsite sessions on internet automation processes.

EDUCATION
Web Design Basic,
IT University Certificate – Progressive Insurance · Legal Principal Claims Specialist (LPCS)

TECHNICAL SKILLS

OWB
ProBill
ProRater
Test Director
Autograph
Special Lines
Mainframe
Proteus
PolicyPro
Cycle Testing
Java
XML
Microsoft Office
Photoshop
Lotus Notes (5 & 6.5)
.NET
Team-Track
Win Runner
SQL Server
Microsoft Windows (multiple versions)

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