Quality Assurance Resume

Administrative Support

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a project coordinator, office administrator, loan officer and front desk manager.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite, InDesign, Adobe, AS400, Summit, and Magna.

Key Skills

Office Management
Customer Service
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Payroll
Records Management
Inventory Management
Benefits Administration

Experience

Confidential, Bulverde, TX

2010 to Present

Project Coordinator
Coordinates the administrative efforts of the sales and service team for new business and renewals. This includes key participation in the database management, spread sheeting, and interaction with carriers, clients, and employees.
Essential Duties:

Interacts with sales and services associates to spreadsheet and prepare proposals for client presentations.
Works closely with management in order to facilitate sales and marketing efforts by creating and designing marketing materials.
Prepares and sends all related paperwork to employees that are newly hired.
Provide support in administering medical and ancillary benefits for over 100 client companies.
Design, execute, sort, and distribute benefit materials for clients and their employees.

Confidential, Napa, CA

2008 to 2009

Quality Assurance / Verification Loan Officer
Served as the loan officer for timeshare loans. Processed payroll for 30 salary and 1099 employees weekly. Excelled in customer service which promoted more sales for the company. Supervised review of loan documentation between customer and financing company. Analyzed applicant financial status, credit, and property evaluation to determine loan eligibility. Customer service contact for all property owners.
Results:

In a state that allows loan cancellations for up to seven days after the initial sale, cancellation rate was at 0.79% which industry standards are at 5% to 10%.

Education

Bachelor of Science – Computer Science In Progress

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