OBJECTIVE

Seeking a challenging position in the field of Software/Network QA Engineering utilizing progressive.experience in Testing of Computer and Network Equipment and Applications.

SUMMARY

• Educational background and 20 years of work experience in a Computer and Network industry
• Working experience in MS DOS, MS Windows 95/98/2000/XP/Vista, UNIX (Solaris, AIX, HP-UX), Linux,
• PCI Hot Plug, Failover/Load Balancing, L2/L3 Switching, NFSv3.0 / 4.0 / 4.1, VPN (PPP, L2TP, RADIUS, IPSec, SSL/HTTPS) technologies
• Experienced in Regression, Code Coverage Analysis, Black box, Acceptance and Performance testing
• Working knowledge of multiple network platforms and equipment: NICs (Fast/Gigabit Ethernet, OC3, DS3, OC12), Servers, Hubs, Switches, Routers, B-RAS (NET SCREAM, Redback Networks SMS/SE, Juniper Networks ERX), DSLAM, DSL Modem, RADIUS Client/Server, LAN/WAN transports and protocols: IP/TCP/UDP, SNMP/RMON, VLAN, xDSL, ATM, PAP/CHAP, DHCP, FTP, NFS, CIFS, ARP, NAT, STP
• Working knowledge of various Broadband Access Technologies: PPPoA/PPPoE/MLPPP, L2TP
• Working knowledge of multiple Network Analysis/Troubleshooting Equipment: SPIRENT Smartbit-2000/6000 & LandSlide, ADTECH AX/4000 and IXIA 1600 Traffic Generators, Network Associates LAN/WAN/Gigabit SnifferPro, EtherReal Protocol Analyzer, RADCOM PrizmLite WAN/LAN Protocol Analyzer, IXIA ANVL, iPerf Traffic Generator, Fanfare iTest Automation Tool, MG-Soft & iReasoning MIB Browsers
• Knowledge of IP Routing Protocols: RIP, OSPF
• Working knowledge of Network and Elements Management (Cisco WEM)
• Experience estimating the SQA effort needed for a complex software project where analysis of situation requires an in-depth evaluation.
• Experience in developing long-range project plans and schedules for QA personnel.
• Familiar with standard SQA Methodology and Processes, experience implementing them
• Ability to work within a team of other QA Engineers and have strong influencing and leadership skills.

EXPERIENCE

Confidential, 11/11 – 05/12
3625 Cisco Way, San Jose, CA 95134
Test/QA Engineer (Contract)
Mobile Internet Technology Group - Femtocell Unit

• Responsible for on-going maintenance of Cisco WEM (Web Element Manager) as a part of Cisco HNB Access Network, managing Cisco ASR-5K (Home NodeB Gateway) and Cisco 7600 Security Gateway:
• CPU/Port Utilization
• Alarm Management
• Configuration Backup/Restore
• SNMP and Syslog Configuration
• Bulk Statistics Collection
• Performance and Processes Monitoring
• Supporting all WEM related issues and acting as group’s liaison with WEM Development Team in India
• Working with test and diagnostic tools (Spirent LandSlide and MITG Emulator) to validate expected network functionality
• Creating Test Plans for WEM based on network requirements; presenting Test Documentation for peer review

Confidential, 05/11-11/11
2870 Zanker Road, Suite 200, San Jose, CA 95134
Software QA Consultant (Contract)

• Responsible for system testing of various features of Infineta DMS (Data Migration Switch):
• Notifications: SNMP, Events and Logging
• Statistics (CLI, GUI)
• Configuration Backup/Restore
• Image Upgrade/Migration
• Authentication: AAA, TACACS
• QoS
• High Availability (HA) and Interoperability with Cisco Catalyst 3750, Dell 5225, Netgear GS724T, Juniper EX 4200
• Gathering information from Development/Marketing Functional Specification & PRD, consulting with development engineers in problems resolution
• Development, modification and execution QA Test Plans, Test Procedures and Test Cases
• Working closely with developers to reproduce, analyze and debug internal “bugs” found during system testing as well as customer issues found in the field

Confidential, 02/08-04/11
1330 Geneva Drive, Sunnyvale, CA
QA MTS IV
NFS Protocol, NAS Business Unit

• A major part of my responsibilities was to lead and participate as part of a team responsible for:
• Gathering test requirements
• Developing, implementing and executing test plans, scripts, reports and summaries using HP Quality Center Global Tests Repository
• Working with Software and/or Hardware Design Specifications
• Participation in design reviews and making recommendations for product development
• Participation in technical communications with the team and with other groups associated with specific projects
• Debugging NetApp software products through the use of systematic tests to develop apply and maintain quality standards for NetApp products: NFS Locking, i18n, rQouta, NSDB, Named Attributes, and Global Name Spaces.
• Development, modification and execution software test plan; analyzing and writing test standards and procedures; maintaining documentation of results and consulting with development engineers in resolution of problems.
• Using HP’s Quality Center application for test case creation and defect management
• As part of the R&D function, my overall focus was on competitive market and customer requirements, technology advances, product quality, product cost and time-to-market.

Confidential, 09/06-02/08
2510 Zanker Road, San Jose, CA
Network Engineer (MTS III)
Core & IP Network Engineering

• Contribute to the on-going maintenance. Work closely with senior staff to qualify new Network Hardware and Software for deployment in Covad’s network.
• Work with diagnostic tools and traffic generators to validate expected network functionality.
• Act as Covad’s BRAS Subject Matter Expert (SME): supporting all BRAS related issues and acting as a group’s liaison with BRAS vendors: Juniper Networks (ERX-1410), Redback Networks (SMS-1800, SE-800).
• Generate Test Plans based on network design requirement; publish test reports for peer review.
• Work on “Broadband Lawful Interception” project and created “Traffic Forwarding” Engineering Memo for NOC, Network and Production Engineering Group
• Defines procedures for introducing changes into Production network, with the objective of keeping high levels of reliability and minimizing subscriber cost.
• Produce network Procedure and Configuration Guides for use by Network Operation personnel, promoting consistency across the network.
• Work closely with Network OS Software Engineering team for enhancement to Covad’s network: high-level SNMP alarming, statistical collection and new service feature requirements.

155 5th Street, San Francisco, CA
Business Systems Consultant

• Performing System Integration, User Acceptance and Functional Regression Tests, resolved defect validation for

Enterprise Client/Server WEB based Financial Applications, ensuring products are tested against stated functionality.

• Participating in problem determination and debugging of software product reported by customer, using technical skills

to isolate the cause of the problem in an efficient and timely manner.

• Working closely with Product/Software Engineers to develop all test-related documentations: Test Planes, Test

Cases/Scripts for product deliverables.

• Providing and suggesting improvements to current testing processes and methodologies.
• Analyzing and reporting test results using Clear Quest Bug Tracking Database.

6900 Paseo Padre Parkway, Fremont, CA

Senior Test Engineer IP Services System Test Group

• Acted as a Project Lead on following projects:
• SCREAM100 Universal Broadband Multiservice Switch:
• B-RAS: PPPoA, PPPoE, PPPoEoE protocols (AAL5SNAP/AAL5NULL encapsulations), Bridged/Routed IP (RFC 1483) on 10/100/Gigabit Ethernet, OC3, DS3, OC12 interfaces
• LAC/LNS: L2TP protocol
• DHCP Relay Agent/Server/Client
• Virtual Router: Conformance and Emulation tests (RIP, OSPF Routing protocols) using Adtech AX/4000 Test Suite Manager
• As a Project Lead:
• Directed the work of the QA Group on the project.
• Developed Test Plans, Schedule, Status Report
• Directed Test Cases development and re-planned multiple items based on business changes.
• Designed and maintained System Test Lab environment in a more customer-like topology by modifying existing test cases and procedures for an expanded configuration.
• Mentored and led QA Engineers in NET product, procedures and project specific instructions.
• Assured test coverage and worked closely with Developers, Project Managers, QA Engineers from product concept to product release to deliver quality product on schedule

2431 Mission College Blvd., Santa Clara, CA

Staff Test Development Engineer

Network & Service Management Division/System Test Engineering Group

• Acted as a QA Project Lead on following projects:
• Nortel Optivity Network Management System (ONMS) 9.0.1, 9.1, 9.2
• Cumulative patches for ONMS 9.0.1 and 9.1
• Nortel Optivity Network Configuration System (ONCS) 3.0 ensuring that product is running on various Operating Systems (Windows 95/98/2000/NT, Solaris 2.6/2.7/2.8, HPUX 11.0, AIX 4.3.3) integrated in multiple enterprise Network Management platforms: HP Open View Network Node Manager, Tivoli NetView, CA Unicenter

3965 Freedom Circle, Santa Clara, CA

Senior System Test Engineer

• Sniffer Total Network Visibility Division
• Acted as a QA Project Lead on following projects:
• Gigabit SnifferPro
• FDDI SnifferPro
• ATMBook SnifferPro (OC12, OC3, DS3, E3 PHYs)
• SnifferPro Protocol Interpreter
• SnifferPro Switch Expert (configured VLANs, Multi-Link Trunks, Port Mirroring, VLAN Tagging on Accelar Routing Switch 1050-A and BayStack 450-12 Switch)
• Creating Test Plans from RFCs, related standards and Engineering Specifications.
• Close coordination with members of Software Development, Marketing and other project related groups to ensure project and customer satisfaction objectives are met.
• Providing escalated support to Technical Support team, developing solutions, documentation and training, as well as handle escalated technical problems.
• Confidential, 12/89-1/98
• 1545 Barber Lane, Milpitas, CA
• Network System QA Test Engineer
• Install, Setup and Configure NetWare 3.1x/4.1x and MS Windows NT 3.x/4.x on Network File Servers. Test all areas of NetWare/NT functionality and SNMP based System Management Software (SMS) on Network File Servers: Integration, Acceptance, Functional, Regression and Stress Tests.
• Setup and perform NetFRAME specific Hardware and Software tests for verification and validation, testing SCSI Peripherals and RAIDs (DEC, AMI, MYLEX).
• Troubleshoot system at failure and determine where problem may reside and suggest an appropriate failing module, level of importance and action required.
• Work closely with a cross-functional Project Team to estimate time and effort necessary for project completion, to identify and resolve other project issues.
• Work closely with Product Management, Hardware and Software Development, Customer Support teams to recreate and resolve the problems found and documented during the test cycle, insuring issues and information pertinent to the user get into the Release Notes.

EDUCATION

BS, Electrical Engineering
BA, Art Design