Professional Highlights:
Accomplished, experienced management and technical professional (ten plus years) in various industries.

Technical Summary Experience:

• Strong Analytical Skills
• Intermediate expert in SQL, UNIX,
• Good knowledge of telecommunication (Wireless) industry
• Comfortable with such productivity tools as the Citrix, Toad, Golden, Raptor, MS Office Suite, MS Project, and a variety of Support Center Applications (i.e., VANTIVE, STARS, Quality Center, QTP, Winrunner, REMEDY, Star Team, Kiosk , Table Frame Work , PCA Loader,
• Knowledge of CPT and ICD 9 Codes.
• Comfortable with all aspects of the Internet; familiar with HTML
• Excellent knowledge of computer hardware components.
• Compliance performance for Medicaid, Medicare, BlueCross blue shield

Professional Experience:

Confidential. USA
(Jan 2008 to Current)
Senior Analyst/ Quality Assurance

• Assist with the deployment of hardware and software
• Train new team members and give process improvement presentations
• Tests program for validity of results, accuracy, reliability, and conformance to establishment standards for Medicaid, Medicare, BlueCross ETC
• Evaluates and tests new and modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines
• Documents and analyzes required information & data for institutional and physician billing forms and manual and electronic processes
• Test and validate software with CPT and ICD9 Codes with multiple Payor plan
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to ascertain quality of software.
• Analyze testing results, report defects, identify and report root causes for test failures by working with the development team
• Manage and coordinate the hospital and physician billing functions and processes associated with the inpatient and outpatient/clinic billings through the automated billing
• Reviews new or modified program, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines
• Review computer operating log and backend database to identify program processing errors
• Consult with customers to identify current operation procedures and to clarify program objectives
• Perform configuration analysis for system design in Table Frame Work , Analyze system problems & recommend modifications
• Provide technical knowledge and application expertise to the Medical Facilities.
• Identify differences between establishment standards and user applications and suggest modifications to conform to standards
• Conduct compatibility tests with vendor-provided programs, software Organize, build, and maintain reports for end users.
• Work with deployment team participating in after-hours deployments and quality assurance testing efforts to test production environment updates before they are distributed
• Scenario testing on the client server applications
• Prepares requirements, specifications, business processes and recommendations

Confidential USA
(2007 to 2008)
Analyst, Application Support (Billing System Software)

• Assist with the deployment of hardware and software to include activation, de-activation, changes, inquiries and adjustment.
• Test the creation modification and deletion of data in tables as specified in the functionality. Test to make sure that sets of radio buttons represent a fixed set of values. Check what happens when a blank value is retrieved from the database.
• Test that when a particular set of data is saved to the database each value gets saved fully. In other words the truncation of strings and rounding of numeric value does not occur. Test whether default values are saved in the database if the user input is not specified
• Provide 24X7 on call support. Run and monitor Production Billing (UNIX) jobs for failures and troubleshoot in real time.
• Troubleshoot job failures by researching log files, input parameters, database entries, etc.
• Provide support for all major Samson releases to ensure all jobs ran as expected.
• Extensive use of SQL queries to check/modify configuration settings, check data and make backend updates for Billing.
• Work on Remedy tickets to resolve billing related production issues.
• Identify sources and trends of technical problems to prevent future occurrences.
• Participate in system documentation, testing, implementation, maintenance, and project set/ support often involving performing project setups, analyses, and designs.
• Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification.
• Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.
• Assess Critical path and assist in implementation of any project required by the business.
• Interface with database administrators and developers to keep abreast of the evolution of management systems used to create the reports from which relevant information is analyzed and distributed.
• Develop solid relationships with infrastructure / operational teams and leverage the relationships to improve system stability and availability.
• Train new team members and give process improvement presentations.

Confidential USA
(2005 - 2007)
Quality Assurance Analyst

• Developed and created test cases from functional specifications and use cases.
• Developed the Test Plans, Test Cases, Scripts and performed test execution for T-Mobile.com.
• Created and maintained the test procedures to conduct system and regression tests.
• Developed test plan, test cases and mapping test cases to Requirements Traceability Matrix.
• Reviewed test results and provide test status to the management.
• Collaborate with team members to research and recommend new web site features
• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content
• Projects worked on: Easy Pay, Handset Upgrade and Purchase Path Optimization, T-Mobile.com Redesign Project
• Provide regular status reports to QA Lead and project management, updating tasks and tasks estimates, as necessary.
• Regression and smoke testing of web-based
• Encourages fellow team members to make innovative contributions and embrace new ideas.

Confidential
(2003 to 2005)
Quality Assurance for financial services

• Evaluate and test software programs to verify that programs function according to prescribed specifications and standards for online banking, spans payments and lending.
• Define test conditions and the steps with which to execute testing, tracking, and verification of defects in software.
• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• Create test conditions and test data.
• Trains, evaluates, the clients onsite when the application is launched.
• Create and execute automated test scripts using testing software programs (Test Director).
• Review computer logs and reports to identify program processing errors and possible improvements.
• Conduct compatibility tests with other software programs.
• Document, track, and communicate test results, analysis, and unresolved problems.
• Install, maintain, and use testing software programs for onsite customers
• Confers with developer, system engineer about quality assurance of new products designed and applications in production to rectify problems.
• Contribute to the establishment of standards and procedures for testing and general Quality Assurance (QA).
• Assist developers to isolate problems in the software during construction of projects.
• Resolve day -to day support issues ensuring effective and timely resolution.

Education:

• (BIT) Bachelor of Information Technology.

Supplementary Profile

• Committed to producing results and successfully accomplishing established goals.
• 6+ years developing and executing test plans in a web environment
• Self-starter, able to work independently and as part of a team
• Detailed knowledge in testing and evaluating performance of programs/applications/software
• Capacity to manage multiple tasks, solve complex problems, and work under pressure
• Strong communication and organizational skills.
• Committed to quality control and problem solving.
• Personable, team player.