OBJECTIVE
To work in a progressive environment, that will provide challenges and opportunities for growth and job satisfaction.

SUMMARY

• Industry professional with over 14 years of experienced in Software Quality Assurance working with Windows Client/Server and Desktop Stand Alone applications
• Over 9 years experience leading/managing localization testing efforts.
• 8 years experience leading/managing local/offshore based Quality Assurance operation
• Provided leadership for cross-functional, organizational and geographical diverse teams
• Proficient in developing and implementing documentation such as, test plan, test cases, and test matrices
• Strong knowledge of Software and hardware Development Life Cycle, testing methodologies and techniques
• Participated in usability studies in 2 major software applications
• Experienced in managing and maintaining defect-tracking database, write detailed bug report, validated and closed
• Experienced in start-up and fast-paced entrepreneurial environment
• Ability to manage test lab network environment
• Excellent verbal and written communication skills

TECHNOLOGIES

• Operating Systems: Windows NT4.x, NT 4.0 Terminal/Enterprise, Win9.x, Linux 6.x-7.x-8x, Netware 4.x-5.x-6x, Win2K, Windows Professional, Windows ME, Win.NET, MAC OS. X
• Windows Browser: AOL, Netscape, Internet Explorer, Firefox
• Tools: System Commander, Ghost
• Localized languages Windows OS/Browsers: Japanese, Chinese, Korea, Taiwan, Spanish, Portuguese, German, and Italian

PROFESSIONAL EXPERIENCE

Confidential. San Francisco, CA / May 2011 - March / QA Engineer
Confidential is an Web Apps and Mobile software development services for Advertising, Marketing & Digital, Social Media and Healthcare companies.

• Responsible for the overall testing quality assurance testing support for Genentech, Air force, ROTC, TwoMey and Silver Oaks web and Mobile application.
• Developed test documentation as needed: Test cases, Test Plan, User Acceptance Test, Test Matrices.
• Participated in functionality, usability, regression and build acceptance testing.
• Wrote detailed bug report, validated and closed in Jira bug tracking system
• Coordinated and assisted the development team in isolate and resolving product errors, insuring compliance with quality standards

Confidential, Morgan Hill, CA, / Feb 2008 - November 2010 Manager SQA Engineer (Co-Founder)
Confidential, is a Mortgage Processing and Underwriting SAAS backend office solution for financial institution, brokers and business advisors.

• Managed the Software Quality Assurance efforts of the overall testing strategy for the ePrise Financial software services
• Responsible for building the quality assurance infrastructure from ground up
• Defined and implemented test process and strategy
• Coordinated and assisted the development team in isolate and resolving product errors, insuring compliance with quality standards
• Authored and updated test plans and test cases, defined and generated test data in support of test scenarios
• Wrote detailed bug report, validated and closed
• Provided functional and regression testing - both positive and negative
• Performed cross browser (MSIE, Firefox, Safari) and operating system

Feb 2007 - Feb 2008 Confidential (Contractor) Cupertino, CA, SQA Engineer (Google/Gmail application)

• Tested Web based GMAIL front-end application and its integration/regression with back end server/Database
• Wrote and updated test plans and test cases, defined and generated test data in support of test scenarios
• Wrote detailed bug report, validated and closed
• Provided functional and regression testing - both positive and negative
• Tested WEB-forms - GUI, functionality, boundary conditions, valid-invalid input, error messages, etc
• Performed cross browser (MSIE, Firefox, Safari) and operating system (Vista, XP, Linux, MAC testing
• Performed functional black box localization testing on multiple languages
• Responsible for the Localization functional black box testing efforts in the following languages: Windows Browsers: Japanese, Chinese, Korea, Taiwan, Spanish, Portuguese, German, Italian, etc.

Jan 2003-Dec 2006, Confidential, CA, Lead Software Test Engineer
(HP Online Support Solution, HP Desktop Management Services & SRM Incident Management)

• Responsible for the overall Quality Assurance efforts of the Confidential Incident Management Windows Client/Server Application and Windows Desktop Applications Management services (Unit, Regression, Performance, Integration, Localization-functional test and defect validation)
• Duties involved hands on testing Client/Server, Desktop Diagnostic/Answerweb solution for corporate and consumer users. This consisted of testing Active X control plug-ins, GUI, IADD for printers, and Answerweb technology
• Responsible for the Localization functional black box testing efforts in the following languages: Windows OS/Browsers: Japanese, Chinese, Korea, Taiwan, Spanish, Portuguese, German, Italian
• Lead the local and offshore test engineering team, trained, coordinated and assigned testing activities
• Responsible for building the quality assurance infrastructure from ground up
• Defined and implemented test process and strategy
• Coordinated and assisted the development team in isolate and resolving product errors, insuring compliance with quality standards
• Authored and updated test plans and test cases, defining and generating test data in support of test scenarios
• Qualified several Confidential product lines such as Desktop, Laptop, Printers and hand held devices
• Managed test lab by, maintaining, troubleshooting (software, hardware and Networking), installing, configuring and systems upgrades (Test against Hewlett Packard product lines such as; Desktop, Notebook, Hand held devices (IPAQ) & Printers
• Managed and maintained defect-tracking database, write detailed bug report, validated and closed
• Worked with usability engineers to coordinate the testing requirements
• Provided a GO & NO GO decision

2001 - 2003 Confidential, CA, Lead Test Engineer/System Administrator
(HP TopTools Network Management Application)

• Performed test execution of the Confidential, Windows Desktop TopTools remote management software and SNMP agents. (Unit, Regression, Integration, Load, Stress testing, Localization-functional test and defect validation)
• Responsible for the Localization functional black box testing efforts in the following languages
• Windows OS/Browsers: Japanese, Chinese, Korea, Taiwan, Spanish, Portuguese, German, Italian
• Lead the Software Quality Assurance efforts for the overall testing strategy of the Hewlett Packard Web based Network Management services
• Responsible for building the quality assurance infrastructure from ground up
• Managed offsite test vendors by coordinating testing activities, design test environment, provided product training and technical support
• Qualified several HP Netserver system platforms, operating systems, web browser and hardware components such as, Disk Array controller, External Storage Devices, Net-Raids, Internal/External SCSI devices, NIC, memory modules, CPU, SCSI controller and Disk Drives
• Primarily involved in defining test process, developing test plan, test matrices, test cases, bug reports, and defects verification
• Managed and maintained defect-tracking database, write detailed bug report, validated and closed
• Coordinated and assisted with development team to isolate and resolve product errors, insuring compliance with quality standards
• Performed system administration tasks, including OS installations, network configuration and other tasks resulting in a reduction in down time.

2000 - 2001 Confidential San Jose, CA, Lead Software Quality Engineer

• Responsible for leading a team of Software Quality Assurance Engineers
• Duties involved hands on testing Windows real-time client/server web security for WAN/LAN internetworking solutions for content protection. Test included IIS, Apache; NES web server and browser technology AOL, Netscape and Internet Explorer
• Integration testing of web security, using SSL and encrypted HTML pages that activate the VF Client technology
• Defined and implemented test process and strategy
• Coordinated and assisted with development team to isolate and resolve product errors, insuring compliance with quality standards
• Wrote and updated test plans and test cases, defined and generated test data in support of test scenarios
• Executed test cases with multiple browser versions, operating systems and supported localized languages
• Managed and maintained defect-tracking database, wrote detailed bug report, validated and closed
• Designed, configured and implemented a variety of multiple complex test environments
• Managed test lab by, maintaining, troubleshooting (software, hardware and Networking), installing, configuring and systems upgrades

1996 - 2000 Confidential, CA, Tester/System Administrator
(HP TopTools Network Management Application)

• Performed test execution for the HP Windows Web Based Client/server and Windows Desktop system TopTools remote management software and SNMP agents (Unit, Regression, Integration, Load, Stress testing, Localization-functional test and defect validation)
• Responsible for the Localization functional black box testing efforts in the following languages: Windows OS/Browsers: Japanese, Chinese, Korea, Taiwan, Spanish, Portuguese, German, and Italian
• Responsible for leading the overall quality assurance process of Hewlett Packard Web based Network Management technology
• Primarily involved with defining test process, developing test plan, test matrices, test cases, bug reports, and defects verification
• Coordinated and assisted development team to isolate and resolve product errors, insuring compliance with quality standards
• Provided the overall test execution of the HP Web Base TopTools remote management software and SNMP agents
• Qualified several of HP Netserver system platforms, operating systems, web browser and hardware components such as, Disk Array controller, External Storage Devices, Net - Raids, Internal/External SCSI devices, NIC, memory modules, CPU, SCSI controller and Disk Drives. This included designing, configuring and implementing a variety of multiple complex test environments
• Managed and maintained defect-tracking database, write detailed bug report, validated and closed
• Managed offsite test vendors by coordinating testing activities, design test environment, provided product training and technical support
• Managed test lab by maintaining, troubleshooting (software, hardware and Networking), installing, configuring and systems upgrades
• Worked with usability engineers to coordinate the testing requirements

1993 - 1995 Confidential, Santa Clara, CA, CAM/Planner -System Administrator

• Responsible for generating batch files to automate process for manufacturing robotic machines to drill and route circuit boards components
• Utilized Sun Spark Workstation with Tibor Darbas software to modify circuit board layout based on customer specifications
• Responsible for planning and generating each department job specification for production procedures/process
• Managed and maintained department network/system environment

EDUCATION
Confidential, Computer Technology, Santa Clara, California
Confidential, General Education, Cupertino, California