Quality Manager ResumeWoodcliff Lake, NJ - Hire IT People

SUMMARY

Designed eLearning online courses on internal products and procedures
Improved and implemented compliance coursework via LMS System
Co-chaired Training Committee for Diversity Council that designed eLearning for regional sales teams
Administered global learning management system supporting 4,000 courses.
Designed continuous quality improvement survey system
Provided statistical analysis and actionable reporting of survey data

SKILL
SumTotal/GeoMaestro LMS System Ï e-Learning Authoring tools - Articulate and Captivate Ï SAP’s Business Intelligence Ï Vovici Survey Workbench systems Ï Microsoft Office Suite programs Ï Webex Ï GoToMeeting Ï Multimedia Ï HTML Ï Competencies include:

Learning Management System Technology
ADDIE model
Career Development
Design and Development
Cost Analysis/ROI
Continuous Improvement Models
Fundamental Quality Tools
Customer Satisfaction Analysis

EXPERIENCE

Confidential,Woodcliff Lake, NJ 2001-2012
Learning Management System Manager/Quality Manager – Confidential, (1/2005-3/2012)

Accomplishments as Learning Management Systems Manager:

Implemented global learning management system supporting 4,000 courses.
Identified deficiencies and designed internal learning initiatives and documentation for sales/service staff for career management. Utilized by 90% of colleagues worldwide.
Improved curriculum and materials created by the Global Diversity Council that addressed diversity concerns for service teams and initiated diversity directives for sales teams.
Provided usage reports to field management and system analytics to Executive Team.

Accomplishments as Quality Manager:

Designed and developed proprietary automated survey delivery and reporting system for LHH candidates. (LHH was the first in the industry to develop this system that monitors service quality in support of multi-million dollar customer contracts.).
Created and managed reporting to field offices and Executive Team presenting survey data that is quantifiable and consistent with internal KPI standards.
Provided talent management reporting for managers of delivery staff and analytical quality reports to sales teams with reviewable and actionable data for annual partner reviews.

.
Executive Assistant – Confidential, (2/2001-12/2004)
Supported multiple senior level executives: SVP/Director of Quality; SVP/Product Design and Development; SVP/Corporate Career Management

Corporate meeting planner for quarterly New Employee Orientation, a 3-day series of workshops used to introduced over 100 new employees each session to the executive team members. Travel arrangements for all attendees and presenters, as well as workshop. materials and handouts for the event, hotel planning, evening outings and entertainment.
Established and maintained company-wide Professional Development calendar to provide colleagues on-going information of professional development events across the US.
Scheduled web meetings using Webex and GotoMeeting.
General office duties.

Confidential,New York, NY 1999–2001
Executive Legal Assistant – Managing Partner

Assumed the duties of a paralegal by drafting mechanical and master use licenses.
Prepared client billing for special and unique billing requests.
Prepared legal correspondence/Scheduled appointments.
Arranged travel itineraries and general office duties.

Confidential,New York, NY 1998-1999
Executive Assistant – President/CEO

Prepared financial statements for the various companies under the Miracle umbrella.
Preparation of all call sheets and logs for the motion picture division.
Composed plans of re-organization and business plans for record company division.
Various office duties.

Confidential,Englewood, NJ 1989-1998
Executive Assistant/Office Manager – President/CEO; As the Executive Assistant to the President, responsibilities included, providing songwriter support services, scheduling appointments, and maintaining digital demo catalogues. As the Office Manager, heavy communication with various worldwide subpublishers, consistent contact with major and independent record companies concerning mechanical and synchronization licenses. Responsible for worldwide royalty collections, calculations, accountings and distribution, along with daily catalogue submissions for future recording projects.

CERTIFICATIONS/AWARDS

Professional Human Resource (PHR) certification
Certified Quality Process Analyst – ASQ; Certified Quality Improvement Associate – ASQ;
Certified Microsoft Office Specialist – Word, Excel, PowerPoint and Outlook

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Quality Manager Resume

Woodcliff Lake, NJ

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