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Quality Assurance Resume

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New Jersey, NJ

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PROFESSIONAL SUMMARY

Graduated in 1980 as a programmer and immediately started in the IT field.
For 16 years, held positions of Functional Analyst and Programmer Analyst for well-known U.S. firms. In 1996, I accepted a contract with the Department of Social Services (DSS) in Westchester County, New York as a Consultant MAPPER Programmer to develop specialized applications.
In 2000, I accepted a position as a Systems Analyst with Ericsson Canada
for a period of 10 years. Following a major restructuring in 2010, I enrolled in a training program for Software Quality Assurance. I am currently looking for a new challenge to help me better utilize my potential in the IT field.

EDUCATION

  • A.C.S. in Software Testing Specialist
  • Computer Programming

    • FIELD OF COMPETENCE

  • Software QA Analyst
  • Configuration Management
  • MAPPER Programming

    • PROFESSIONAL EXPERIENCE

    Jan. 2012 – Mar. 2013
    Confidential,Quality Assurance Analyst
    Create test protocols based on software requirements
    Execute the test protocols
    Document the test results
    Report and document defects found in applicable database
    Validate the resolution against the reported defects
    Present / discuss the test results with internal customers.

    Oct. 2011 – Jan. 2012
    Confidential,Quality Assurance Analyst
    Create test protocols based on software requirements
    Run the test protocols
    Document the test results
    Report and document defects found in applicable database
    Adequately define the severity of the defects found.
    Validate the resolution against the reported defects
    Present / discuss the test results with internal customers.

    Oct. 2010 – Oct. 2011

    A.C.S. Software Testing Specialist

  • Planned and Coordinated Software Quality activities.
  • Participated in the writing of Software Quality Result Reports.
  • Implemented the test environment and test data.
  • Created test cases and test scenarios.
  • Implemented continuous improvement techniques and various management methods to enhance Software Quality Assurance.
  • Created summary reports for Software Quality.

    Feb. 2010 – Oct. 2010

    • Confidential,Freelance IT Consultant

  • Provided desktop support to users (in-person, by phone, e-mails) to assist with daily software/hardware support requirements.
  • Provided installation and support (including upgrades and repairs) for specific software applications such as Windows XP, Office 2003 etc.
  • Repaired, set-up and installed hardware for desktops, laptops and printers etc.
  • Trained, oriented and responded to questions from new staff on proper use of their computers, and software applications.
  • Performed follow-ups on all incidents with end-user to ensure satisfaction and call closure.

    Jul. 2000 – Jan. 2010

    • Confidential, Systems Analyst

  • Managed the Software Version control, Change Control, Configuration Management Environment for Pre-Paid and Multimedia Solution (MMS) products.
  • Managed Software Releases, Data Transfers, License Key and Media Generation for Pre-Paid and Multimedia Solution (MMS) products.
  • Participated in CCBs, Change Request Processing, Status Accounting, Release Management, Metrics Generation.
  • Provided first line support and administration for IBM’s Rational Tools Suite (e.g. ClearCase, ClearQuest, RequisitePro).
  • Reviewed and documented Configuration Management’s processes and work instructions in compliance to ISO 9001 Standards.

    Sep. 1996 – June. 2000
  • Confidential, (New York, (U.S.A.)
  • Consultant MAPPER Programmer
  • Jan. 1995 – Sep. 1996
  • Confidential,Canada
  • MAPPER Programming Specialist
  • Mar. 1992 – Jan. 1995
  • Confidential,Canada
  • Senior MAPPER Programmer Analyst

    Oct. 1989 – Mar. 1992
  • Confidential,Canada
  • MAPPER Programmer Specialist (UNISYS Defense Applications)

    Juil. 1985 – Oct. 1989
  • Confidential,Canada
  • MAPPER Programmer
  • Mar. 1980 – Juil. 1985
  • Confidential,
  • Production Scheduling and Shop Floor Control (MAPPER/MAPIS)

     OTHER SKILLS
  • Negotiation in business environment
  • Customer service skills
  • Product management skills
  • Team building techniques
  • Overview of Agile

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