Summary:

• Over 11 years of IT experience with in Information Technology Industry as an IT Professional involved in analysis, design, development, testing and Implementation of Siebel CRM, Client/server, Products and web-based applications.
• Developed Test Plans and Test Cases based on Business Requirements specifications (BRS), and Functional Requirement specifications (FRS).
• Performed Unit Testing, Interface Testing, Regression Testing and User Acceptance Testing.
• Having Good experience in Client/Server environment where application development using Oracle 8i/9i, JAVA, SQL, PL/SQL, SQL Server, and UNIX.
• Experience as a Quality Assurance Tester in Web Testing environment where the Software Development using ASP, .NET,VisualBasic 6.0, VB Script, HTML, JavaScript, and SQL Server 7.0
• Performed Web based testing, Siebel CRM, Client Server Testing,White Box Testing and Black Box Testing.
• Experience in Bug tracking tools like Quality Center, Test Director and Rational Clear Quest.
• Experience in preparing test cases, manual, automated, unit, system, integration, regression and performance tests
• Experience in preparing Analysis Documents and User Acceptance Documents
• Coordinated with Development, Integration, Configuration Management , Testing, Training and Production teams for Repository build and deployment
• Have special skills such as Documentation and written communication, Requirements Analysis and Functional Exposure
• Experience in Siebel CRM applications in Testing, Data Migration, and Customization of Siebel 7.x using Siebel Tools, Call Center, Marketing, eCommunications, Order Management, Pricing, Analytics
• Extensive experience in Testing Siebel CRM 7.8/7.7/7.5/7.x versions
• Having hands on experience in Informatica, Business Objects,Abinitio
• Excellent knowledge of Software development and testing life cycles, SQA methodology and test process documentation and End user training.
• Worked on Win runner, Loadrunner,QTP,Rational Functional Tester and Rational Performance Tester for Functional regression and Performance testing
• Worked on Load runner for checking the performance of application.
• Work experience with Financial and Insurance industries.
• Fair knowledge of SEI, CMM Levels,Six Sigma Quality and SOX standards and implementing the methodologies.
• Good team player and also have ability to work independently in a time sensitive environment.

Educational Qualifications

• Master of Computer Applications (M.C.A)
• Bachelor of Science in Electronics

Technical Skills

Win runner, Load runner , QTP , Test Director , Rational Suite

Bug Trackers

Test Director, Rational Clear Quest, Answer link , PVCS , Bugzilla

Programming Languages

C, C++, VB,.NET, ASP, Java, XML, HTML, SQL, JavaScript, VBScript, Perl

Databases

SQL Server , Oracle 8i/9i, DB2, Teradata

Operating Systems

Windows NT, Windows XP, Unix, IBM-AIX, Solaris , MAC

Configuration

VSS, CVS, Perforce, Clear case

Servers

Tomcat, Apache, IBM HTTP server, IIS 5.0+,Weblogic , Web sphere

CRM

Siebel 7.0.3, 7.5.2,7.7,7.8,Siebel Call center, eSales, eFinance , ecommunications, Order Management, Product Configuration, Pricing, Siebel tools, Assignment Manager ,Workflow, EIM,EAI, Siebel Analytics

ETL/Business Intelligence

Informatica , Datastage, Abinitio, Autosys, Business Objects,Cognos

Professional Experience

Confidential, May'09 to Till Date
Role: Technical Test Lead
Confidential, Online meets the diverse working-capital management needs of Global Corporate and Global Commercial Banking clients through a simplified, comprehensive and personalized Web experience. CashPro Online offers clients access to a comprehensive suite of financial management solutions through a single view. Through CashPro Online, clients perform everyday treasury-management tasks, make investments, initiate payments, manage receipts, and obtain critical reporting information quickly and conveniently in a secure environment. CashPro Online includes: Reporting, Liquidity, Payments, Trade, Receipts, Notifications, Support and Admin
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications.
• Decomposed FRS documents and wrote test conditions, test scenarios and test cases.
• Involved in reviewing and discussing Test Plan with other team associates and project team.
• Involved in the creation of test plans, test cases and test data.
• Developed Test Cases for User Acceptance testing
• Performed Regression testing, System Integration Testing, User Acceptance Testing
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results.
• Offshore coordination and status reporting.
• Working on all initiatives and giving strategies to higher management.
• Worked on all themodules of CPO
• Development of overall test strategies, test plans for manual testing including definition of test cycles and schedules, creating test data, executing tests interfaces, documenting.
• Regular meetings and updates are made to the Management team of the ongoing QA Process.
• User Quality Center Test management
• Performed back end and data testing using Toad and SQL Developer

Environment: Java, JSP, Oracle, Quality Center, JMS, Web services, SOAP, MQ, RP, QTP, Loadrunner.

Confidential, Dec'08 - Apr'08
Role: Sr. Test Analyst
This project is the third generation of the original Global Underwriting System (GUS) strategic multi-generation plan to provide a global loan underwriting and monitoring application that provides a seamless end-to-end single application for Commercial Credit Products and other similar products
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications.
• Decomposed FRS documents and wrote test scenarios and test cases.
• Involved in reviewing and discussing Test Plan with other team associates.
• Involved in the creation of test plans, test cases and test data.
• Worked on different modules like GUS and GMS
• Involved in testing of different LOB's like DFS, CCP, GWIM and CCD
• Developed Test Cases for User Acceptance testing
• Performed Regression testing, System Integration Testing, User Acceptance Testing
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results
• Development of overall test strategies, test plans for manual testing including definition of test cycles and schedules, creating test data, executing tests interfaces, documenting.
• Regular meetings and updates are made to the Management team of the ongoing QA Process.
• User Quality Center/Rational Clear Quest for logging defects
• Performed back end and data testing using SQL Server
• Developed automation scripts for Smoke Test cases and view my deals screen using modularity framework in RFT
• Developed Performance scripts for GUS and GMS using RPT

Environment: .Net, SQL Server, Rational Functional Tester, Rational Performance Tester, Quality Center, Share Point

Confidential, Mar' 08 - Nov'08
Role: Sr. Test Analyst
Confidential, RDS Basel project is developing a Risk Information Management Environment (RIME) to manage a consistent view of credit risk information that supports Basel II compliance. RIME will bring all retail and commercial credit risk data into a single repository called the Enterprise Layer and will equip end-users with the tools and support to easily access this information. This comprehensive infrastructure will provide more accurate and consistent risk data for management decision-making and reporting.
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications.
• Involved in reviewing and discussing Test Plan with other team associates.
• Involved in the creation of test plans, test cases and test procedures.
• Worked on different modules like AFS, CRS, Equifax, Transunion, RCCE, Enterprise Layer and Consumer Risk
• Developed Test Cases for User Acceptance testing from mapping documents.
• Participated in WDS Basel UAT and History load
• Performed XM HUB testing.
• Performed User Acceptance Testing, Regression testing.
• Decomposed FRS documents and wrote test scenarios and test cases.
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results
• Development of overall test strategies, test plans for manual testing including definition of test cycles and schedules, creating test data, executing tests interfaces, documenting.
• Regular meetings and updates are made to the Management team of the ongoing QA Process.
• User Quality Center for logging defects
• Performed back end and data testing using Teradata SQL Assistant

Environment: Abinitio, Autosys, EME, Teradata, COGNOS, SAS, UNIX, Quality Center

Confidential, Virginia Jul' 06 - Nov' 07
Role: Sr. QA Analyst
This project is for Fannie Mae, USA. Siebel CRM application Consists of single family, multifamily, NBC, CBC, Trading Desk, contract management and Marketing projects. This Mortgage industry gaint use Siebel for Broker/Lenders approvals, Contracts management, outbound email communication, Opportunity management Activity management etc, This is specifically for internal customers.
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications.
• Involved in reviewing and discussing Test Plan with other team associates.
• Involved in the creation of test plans, test cases and test procedures.
• Developed Test Cases for functional testing.
• Performed User Accepted Testing, Regression testing.
• Decomposed FRS documents and wrote test scenarios and test cases.
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results
• Development of overall test strategies, test plans for manual testing including definition of test cycles and schedules, creating test data, executing tests interfaces, documenting.
• Tested Applets, Views, Screens , MVG's , LOV's , Pick List, Joins , Links, Toggle Applet, Drill Downs, Reports etc of various modules.
• Tested different work flows, inbound and outbound emails, and data testing using EIM etc.
• Performed Regression testing using QTP for NBC, LC and BC modules
• Interacted actively with the team in identifying bugs.
• Tested the applicationaccording SOX standards
• Regular meetings and updates are made to the Management team of the ongoing QA Process.
• User Quality Center for logging defects
• Performed back end and data testing using SQL developer
• Checked the performance using Loadrunner for several scenarios

Environment: Siebel 7.5.3,7.8, Sales, Call Center, Siebel Analytics, Perl, Oracle 9i, SQL Developer , QTP 9.2, Load runner 8.0,Quality Center 9.0, CVS, Informatica

Confidential, Mar' 06- Jun'06
Role: Sr. QA Analyst / Lead
Siebel Sales will enable Cbeyond to establish "best practice" sales processes that help increase sales results, optimize sales costs, and allow our sales reps to sell "smarter" in the field. Siebel Sales will be designed for speed and ease of use to react to our high volume, transaction based sales force. Siebel Sales will also provide sales and marketing people the tools and reporting to keep track of any type of activity targeted at prospects. The Siebel Sales application will provide the following primary capabilities: Territory assignment, Lead Database Management, Sales Rep Lead Management, Sales Activity Management, Sales Pipeline Reporting Management
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications
• Performed Functional,Regression and User acceptance testing
• Developed UAT plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the Siebel application
• Performed Manual and Automated Testing
• Checked the responsibilities of the agent including complete testing of views and screens.
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results.
• Tested Applets, Views, Screens , MVG's, LOV's , Pick List, Joins , Links, Toggle Applet, Drill Downs, Reports etc of various modules.
• Automated the regressional testing using Quick Test Professional8.0
• Performed parameterization using the data table.
• Created standard output values.
• Performed exception handling using recovery scenarios.
• Performed back end testing using Database Checkpoints.
• Wrote SQL queries to verify the results of the database checkpoint.
• Performance testing was done using Load Runner 7.8.
• Created and enhanced the scripts with transactions, parameterization, rendezvous points, correlation.
• Analyzed the results and pointed out the bottlenecks.
• Maintained and executed test cases and test scripts using Quality Center
• Reported the bugs to the developers using the Quality Center
• Coordinated with developers to resolve the defects and close them
• Distributing the work among all the team members
• Interacted with developers regarding priority of bugs and update the status of bugs once fixed.
• Making sure that the work is completed in time and that it met all the requirements of UAT.

Environment: Siebel Sales7.8, Siebel Communications 7.8, EIM, Workflows, Oracle 9.2.0.5, Toad (6.3), QTP 9.0, Load runner 8.0, Quality Center 9.0

Confidential, Chicago Oct' 05 - Feb'06
Role: Sr. QA Analyst /Lead
Confidential, isa market research company where 80% of the world\'s market research dollars are spent, including operations in the United States, Europe, Latin America and several other countries. IRI provides consumer behaviour tracking service to customers with the most robust data available on electronic point-of-sale purchases of thousands of consumer brands all over the world.
In this project, the transactional data related to various entities (Accounts, Contacts, Opportunities, Quotes, Orders, Agreements and Revenues) are being loaded from earlier system to Siebel system through the process of Enterprise Integration Manager (EIM) for languages French, Italian, Dutch, English-British, German and Spanish (Modern)
Responsibilities:

• Reviewed the Business Requirement documents with the business and development team to understand the architecture and functionality of the application.
• Involved in all stages of testing process - Development of Test Plan and Test cases based upon requirements for Functional Testing, Regression Testing, Integration Testing and support for User Acceptance Testing.
• Involved in back end testing where the flat files were loaded into the database and also extracting the data into flat files from database
• Tested Applets, Views, Screens , MVG's, LOV's , Pick List, Joins , Links, Toggle Applet, Drill Downs, Reports etc of various modules.
• Performed End-to-End testing of full functionality.
• Used Test Director for tracking and reporting defects, enhancement requests, and assess the real status of project throughout the life cycle.
• Performed smoke testing for every release
• Worked with Business Analyst in resolving some issues in the project
• User Load runner for performance testing of the application for various scenarios

Environment: Siebel 7.7.1(Call Centre Enterprise, Tools), EIM, Oracle 9.2.0.5, SQL Loader, Toad (6.3), Loadrunner

Confidential, Chicago Jun' 05 - Sep' 05
Role: Sr. QA Analyst
The Integrated Customer Enterprise (ICE) system is a major undertaking of the SBC Custom Account Serivices & Support (CASS) IT organization. Its purpose is to implement a standard Servicing and Asset Management Peregrine platform for SBC/Ameritech's Managed Services clients. Managed Services clients are corporate customers who have entered into a contractual agreement with SBC (Ameritech's parent company) to provide customized service offerings. This application is used to manage information, service and repair calls, including contact information, contracts, assets, and other components of a customer's Managed Services.
ICE consists of four modules: Service Center, Asset Center, Connect - IT and Get-IT
Responsibilities:

• Involved in Defining, and Analyzing the Testing Requirements based on the Application Functionality.
• Gathered test data requirements for data conditioning from Business Units to test total application functionality.
• Conducted Test Plan walkthroughs.
• Created test scenarios for System testing and Regression testing.
• Creating Test Plans and test cases.
• Prepared Test procedures for both positive and negative scenarios and mapped the same to requirements.
• Executed test scripts and analyzed the test results.
• Executed test cases before and after bug fixes for each build for User acceptance testing.
• Back-end testing was done using Oracle
• Interacted with developers regarding priority of bugs and update the status of bugs once fixed.
• Running Automated Test Scripts Using Winrunner
• Extensively worked on Load runner for performance testing.
• Tested CPU usage, memory leakage, network delay.
• Involved in Functional, GUI, Regression and System testing
• Defect Tracking using Test Director

Environment:Java, JSP, Perl, API, XML, Portlets, Websphere 5.1, Windows XP, Oracle, Test Director, Winrunner, Loadrunner

Confidential, Dec'03 - May'05
Role: Sr. QA Engineer
GEAC ERM is built using java as client and server. It Built on J2EE.
This has basically four modules Expense Report, Travel Plane, Time Sheets, Purchase Report.
The GEAC Expense Management applications also offer a choice between a pure HTML client or Java client. With the HTML deployment, users can access the application anywhere, anytime, via the web. There is no Java to unload and no Java Web Start requirement for the end-user's machine, enabling a faster and easier rollout. We have implemented Single Sign on (SSO) Using Jet Speed.
Responsibilities:

• Interacting with the client to get functional requirements
• Involved in writing test plan and test cases.
• Involved in integration and regression testing.
• Participated in migration and platform testing.
• Worked on BO reports testing.
• Responsible for analyzing the auto generated test results
• Planning, organizing and creating test data to help in testing the application.
• Performed black box testing.
• Working with development team to identify and report problems.
• Preparing weekly and monthly status reports.
• Used Answer link as Bug tracking tool. Running Automated Test Scripts Using Win runner
• Extensively worked on Load runner for performance testing

Environment:Perforce, Swing, Java, JSP, Servlets , Weblogic 8.1, SSO, Windows XP, MAC, Unix, MS-SQL, Oracle, ETL, Business Objects, Answer link , Win runner, Load runner

Confidential, Sep' 03 - Dec '03
Role: QA Engineer
This is a web based financial product which will provide the functionality for automating the sales origination from the point of deal origination to Loan booking for the Truck Financial Services and Corporate Account Group of GE. This is a online product which contains mainly 3 parts - Credit, Lending and Collections. The process starts from loan deal and ends with loan closure
Responsibilities:

• Creating Test Plans and test cases, Planning, organizing and executing Test cases and test data to help in testing the application.
• Involved in Defining and Analyzing the Testing Requirements based on the Application Functionality.
• Gathered test data requirements for data conditioning from Business Units to test total application functionality.
• Conducted Test Plan and test cases walkthroughs.
• Created test scenarios for System testing and Regression testing.
• Prepared Test Plans, Test Cases for both positive and negative scenarios and mapped the same to requirements.
• Executed test scripts and analyzed the test results.
• Executed test cases before and after bug fixes for each build for User acceptance testing.
• Back-end testing was done using Oracle and SQL Server
• Involved in platform and migration testing.
• Interacted with developers regarding priority of bugs and update the status once they are fixed.
• Performance testing of the application on Rational Robot
• Used Rational Robot for running automated Test cases.
• Defect Tracking using Rational Clear Quest
• Used Visual source safe as version control tool.

Environment: Java, JSP, HTML, XML, Swings, Servlets, Weblogic, VSS, Oracle, Rational Test Suite, Rational Performance Studio.

Confidential, Jun' 03 - Aug' 03
Role: QA Engineer
Confidential, is a Web based three tier financial applications. This Financial application is a comprehensive extranet web - based auto- decision system. The system takes the data entered through different input screens; information gathered from internal and external sources and processes them to generate an automatic decisionon loan where appropriate. This contains credit applications, vendor, and Admin, Test and ILP watch list as main functionalities.
Responsibilities:

• Involved in writing test plan and test cases.
• Planning, organizing and creating test data to help in testing the application.
• Performed black box testing.
• Working with development team to identify and report problems.
• Preparing weekly and monthly status reports.
• Involved in integration and regression testing.
• Performed back end testing using Oracle
• Checked the functionality of the application automatically using Rational Robot.
• Done performance testing using Rational Robot for various scenarios.

Environment: Java, J2EE, JSP, XML, Oracle 8.0, VSS 6.0, Rational Robot, Rational Clear Quest , Unix, Windows NT/2000

Confidential, Plus Sep'02 - Jun'03
Role: QA Engineer
Accounting Works Plus is a business solution, which automates and integrates all facets of the functions of a business such as sales, purchases, Inventory, Accounts Receivables, Accounts Payables and financial accounting. This is a feature rich accounting package, which provides a clean and understandable way to categorize and enter financial information.
Accounting Works Plus brings together the most powerful features in an incredibly appealing user interface. Some notable features are Multi Company, Multi Currency, Recurring Transactions, Batch Postings, Bank Reconciliation and Program & User Level Security. The graphical design and layout make it very easy to learn and use.
Responsibilities:

• Performed Black Box testing.
• Prepared test data.
• Participated in bug fixing.
• Working with development team to identify and report problems.
• Performed Task analysis and GUI Testing, for ease of navigation and intuitive actions.
• Performed Testing to ensure the security of customer's data.
• Participated in developing and executing test cases.
• Used Test Director for defect reporting and tracking.
• Creating Test Plan & Test Cases by using Test Director.
• Analyzed system specifications and developed Test plan for the testing.
• Performed Unit Testing,Integration Testing and Regression Testing.

Environment: JSP , HTML, web logic server, VSS 6.0, Oracle 8.0, Unix, Windows NT/ 2000, Winrunner7.0, Test Director 7.0

Confidential, Dec'01 - Aug'02
Role: QA Engineer
As a QA Engineer effectivey involved in testing Material management for Stangen Pharmaceuticals which is one for the prestigious manufacturing corporation in the pharmaceutical field. Extensively used Visual Basic and oracle in developing this application .Involved in testing three modules- Bulk items, Vendor details and reports to help the upper management to deal with the product availability and delivery schedules.
Responsibilities:

• Analyzing Business Requirements and Functional Requirements
• Wrote test cases , test procedures and Test Plans
• Writing Test Scripts
• Write SQL queries to test the backend for data integrity
• Conduct Performance, Functionality testing
• Involved in Unit testing and preparation of Test data
• Involved in walkthrough and peer review meetings
• Perform System and Regression Testing for new releases
• Perform business functionality testing which involved in verification of business rules.
• Preparing weekly and monthly status reports
• Used Test Director for defect tracking and Test management

Confidential, Mar'01 - Nov'01
Role: QA Engineer
This product is designed to make Automobile transactions possible on the Internet. In this system when a retailer or a customer gives an order the wholesaler will supply the goods. Apart from spare part it provides information regarding new models of car, two wheelers etc.
Responsibilities:

• Creating Test Plans and test cases, Planning, organizing and executing Test cases and test data to help in testing the application.
• Involved in Defining and Analyzing the Testing Requirements based on the Application Functionality.
• Gathered test data requirements for data conditioning from Business Units to test total application functionality.
• Performed Black Box testing
• Involved in Unit testing and Integration testing
• Conducted Test Plan and test cases walkthroughs.
• Created test scenarios for System testing and Regression testing.
• Prepared Test Plans, Test Cases for both positive and negative scenarios and mapped the same to requirements.
• Executed test scripts and analyzed the test results.
• Executed test cases before and after bug fixes for each build for User acceptance testing
• Used Test Director for defect tracking and Test management

Environment: C, C++, Java, Oracle, Test Director, Windows NT

Confidential, Jun'00- Feb' 01
Role: QA Engineer
This is a comprehensive system with different wings like Administration, Media Marketing, Advertisement and Communication, Distribution and Financial Accounting. The system has been developed using Visual Basic 6.0 with Oracle Work Group Server as the back-end using, the ODBC features of Visual Basic 6.0. The main departments in this system are Media Marketing, Distribution and Financial Accounting. This involves important modules like Salary Maintenance, Leave Maintenance, Vehicle Maintenance, Publication Details, and Release Order Details etc. In addition, there are reports related to Media Marketing, Administration, Distribution department etc.
Responsibilities:

• Designed the Front-end in Visual Basic and wrote the front-end validations.
• Developed and documented stored procedures, database triggers in PL/SQL.
• Analyzing and preparing test reports, fixing the bugs and reporting them through developed communication media.
• Participated in peer reviews and documentation.
• Involved in acceptance leveltesting.
• Involved in preparing test cases and test procedures.
• Execution of test cases to verify actual results against expected results.
• Performed the data integrity and consistency tests on Oracle database.
• Performed Functional, User interface test and Regression test.
• Carrying out regression testing, bugs resolution and problem tracking

Environment: V.B. 6.0, Oracle 8.0, WindowsNT/2000