Professional Summary:

• More than 3+ years of IT Experience in Quality Assurance in the areas of Business Analysis, Quality Analysis and implementing QA methodologies.
• Experienced in Manual and Automated testing of various applications using Mercury Tools (Test Director/Quality Center, Quick Test Professional and Load Runner), Experience includesSystem, Functional, Interface, Regression, Performance, User Acceptance and Mobile application Testing.
• Have Good Business knowledge in Insurance, Banking, Credit cards, Mortgage,Deposits and Air Travel Agency.
• Complete and thorough testing knowledge related to the entire SDLC, including version and change control and new software roll outs.
• Excellent experience in writing Test cases, Use Cases in effective Test Plans.
• Involved in QA Life cycle , which includes Design ,Developing and execution of the entire QA Process and documentation of Test Plans ,Test Strategy , Test Cases ,Test Procedures and Test scripts to ensure proper business compliance.
• Experienced in back-end testing using SQL queries, generating reports to ensure data Integrity and validate business rules ,database applications of (PL/SQL)Oracle8i and SQL SERVER.
• Experienced in Creating and Documenting required test data.
• Expertise in various applications including Client-Server, Web-Based, Wireless, IMS and Portal application.
• Tested application in various Browsers like IE,Netscape Navigator,Google Chrome,Safari and Firefox.
• Ability to work collaboratively with Business Analysts, Testers, Developers and other team members in complex testing projects and in the overall enhancement of software product quality.
• Ability to work as a part of a team, where deadlines and commitments matter.
• Demonstrated success many times under aggressive project schedules and deadlines. Flexible result-oriented and adapt to the environment quickly to meet the goals of the product and the organization.
• Possess good work ethic and high-level of integrity.
• Delivered 100% quality of the software and zero production defects by creating strong test cases.
• Expertise in testing methodologies like Black box, white box, BVA, Equivalence class etc.
• Involved in various levels of System Development Life Cycle (SDLC).
• Have Good knowledge in Unix and Linux commands.
• Have Good knowledge in Java Standard Edition and Eclipse IDE.
• Have Good knowledge in HTML.
• Good communication skills, including oral, written, and interpersonal.
• Worked with Business team during requirement phase and used to attend JAD Meetings.
• Experienced in creating functional designs and user requirements for clients.
• Handled team as test lead independently.
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short-term and long-term business and system requirements.
• Proven ability to quickly learn and apply new technologies with strong technical background.
• Excellent analytical, problem solving skills and ability to follow through with projects from inception to completion.
• Trained end users in using Application and Reports. Works effectively with clients and IT managers and staff.
• Excellent coordination, cooperation andinterpersonal skills.
• Profound willingness to learn and grow strong in test methodology.

Technical Skills:
Testing Tools : Mercury Suite: Test Director (Quality Center), Load Runner, QTP
Defect Tracking Tools: Borland Star Team, Test Director (Quality Center)
Programming Languages: Java, C, C++
Databases: MS SQL Server 2000, Oracle 8i, MS Access, Mainframes.
Operating Systems: Windows 95/98/NT/2000/XP, UNIX, LINUX, MS-DOS
Browsers: IE,Netscape Navigator,Google Chrome,Mozilla Firefox,and Safari.

Domain Knowledge:

• Have 3+years of Good Business knowledge in Insurance(Auto & Property),Policy Administration and Claims.
• Have 2+years of Business Knowledge in Banking, Credit Cards, Mortgage and Deposits.
• Have 2months of Business Knowledge in Travel Agency and Saber software.

Certifications Completed:

• ISEB-ISTQB Software Testing Foundation Certificate (28-Sep-2008)
• HP Certified Mercury Quality Center 9.2 (31-May-2008)
• HP Certified Quick test Professional 9.2 (31-May-2008)

Work Experience:

Confidential (Jan 2009 – Dec2009)
Web Application Testing – Test Lead @ Tata Consultancy Service, Jacksonville, Florida.
The SAWGRASS is initiative by Confidential to bring all home grown call center desktop applications (like Customer service, Collection, Sales, Retentions, Retail Private Label Desktops) into an singe desktop (web based applications) using Chordian.The SAWGRASS application will be used by the call center representatives to service the CITI cards customer to perform all front office functionality. This application is integrated with CTI and soft phone, all the calls made by the customers will be routed to this application and then call center agent do the customer service part.
Responsibilities:

• Reviewed Business Requirement Documents and Technical Specification.
• Responsible to setup Assessment meetings to Interact with members of the product team including the IT team and product managers for better coverage of testing methodologies and publish the MOM to team.
• Responsible for Application tests to ensure stability of application by performing high level sanity test by navigating through few application flows to check application availability before passing it on for Business Users and also certify application is working fine in Production environment
• Documented Test plan and test cases corresponding to business rules and other operating conditions, Wrote Test Cases and Test Scriptsfor the functional testing.
• Provide the sign off report to management.
• Assisting the performance team for test execution.
• Supporting for UAT.

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS, XML, Borland Star team tool, MS Word.

Confidential (Sep 2008 – Dec 2008) Database Testing – Test Lead

This is an Enterprise project which involved in gathering and analyzing the member information from Policy Administration, Bank Accounts, Credit card, Mortgage and Deposits. Web based application designed to access the member Information from a Centralized database. Designing of centralized database is a great challenge. 
Responsibilities:

• Define and document clear and complete detailed business requirements and functional specifications.
• Responsible for Application tests to ensure stability of application by performing high level sanity test by navigating through few application flows to check application availability before passing it on for Business Users and also certify application is working fine in Production environment
• Developed and Implemented Test Automation Framework to ensure software product quality.
• Documented Test plan and test cases corresponding to business rules and other operating conditions, Wrote Test Cases and Test Scripts for the functional testing.
• Performing Functionality, System, and Full Regression testing through QTP automation process.
• Preparing the strategy document that defines the test environment, phases of testing, resources required to conduct the effort and training on the functionality
• Planning the work schedule for the team.
• Ensure that as many defects as possible, in both software and documentation are removed from a product before it reaches the customer.
• Daily metrics like number of defects per module was reported to the project manager
• Minimized redundancy in test cases by applying equivalence class testing techniques

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS, XML, Borland Star team tool, MS Word.

Confidential (May 2008 – Sep 2008)
Web Based Application Testing – Quality Analyst 
The project involved in gathering Motor vehicle Report for the given Driver license. Different rules have been followed when the driver license is active, inactive, suspended and revoked. Once the Batch is processed score for that Driver license will be generated at the Back end. Different releases of the website needs to be tested for regression, integration and UAT before deploying into the production environment. Three roll out is completed for this project.
Responsibilities:

• Reviewed Business Requirement Documents andInvolved in coming up with changes in Business Requirements.
• Used GUI, image and database checkpoints to ensure object, image properties and database content. Utilized synchronization point in the script when needed. Use regular expressions to recognize dynamic application objects.
• Parameterized scripts to run with different sets of Test data simulating different scenarios such as positive, negative, class equivalency and boundary tests.
• Utilized QTP recovery scenario manager for different types of exception handlings such as script or pop up error. Ran scripts from Mercury Quality Center and saved the results in QC.
• Experienced in developing and applying new QA processes and procedures, test planning and design, according to the development environment.
• Compare results of previous version with the latest execution to investigate the performance of the application.
• Utilized Load Runner Analysis tool to analyze the response times of business transactions under load
• Responsible for mentoring different teams for the training of QTP and Quality Center.
• Tested the application in different Browsers like IE,Safari, Firefox and Google Chrome.
• Generating Traceability Report.
• Execution of Test case and Reporting the deviation.
• Document testing results and system issues.
• Performed back end testing in mainframes.
• Coordinate with Batch team to process the Batch Request.

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS, Borland Star team tool,IE,Safari,Firefox,Google Chrome.

Confidential (Mar 2008 – April 2008)
Regression Testing – Quality Analyst

This project involved in Uninsured Motor coverage change in coverage screen for GA location.
Responsibilities:

• Coordinated with developers and Business Analyst and Prepared User requirements and developed business and technical specifications in accordance to business requirement.
• Created test plan, coordinated and implemented Software testing methodology (SDLC).
• Analyzed System Requirement Specification and Developed Test Plans, Test Cases.
• Preparation of High level scenarios from Requirement.
• Create Test conditions and Design steps for each Requirement in Quality Center.
• Map the Test case to the Requirement.
• Performing Functionality, System, and Full Regression testing through automation process QTP.
• Performed End-to-End testing manually, Involved in cross browser testing of the application.
• Reporting the test execution status in the Bug Review Meetings on a weekly basis with the project group.

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS, SQL, Windows XP, Internet Explorer, Mozilla and Netscape.

Confidential (Dec 2007 – Feb 2008)
Member Access Testing through online – Quality Analyst 
First Notice of loss report is new web application designed for the member to process their claim through online. Auto and property claims are handled in this project.

Responsibilities:

• Created Functional Design Specification for clients.
• Developed Test Cases from functional requirements and technical specifications.
• Involved in complete testing life cycle of the project.
• Designed the test cases to satisfy all the functions of the application.
• Developed test cases, test procedures and test scripts.
• Preparing datasheet.
• Identification and construction of different business flow modules.
• Review of Test Conditions and Test Case.
• Loggings defects in Borland star team and generate defect report.
• Was actively involved with the developers to clarify and resolve defect issues.

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool, Windows XP, Internet Explorer, Mozilla and Netscape.

Confidential (Jul 2007 – Nov 2007)
Web based Application Testing – Quality Analyst 
Member report the loss to member Service representative. Huge amount of loss is regarded in the database. This project involved in assigning the loss to different vendors and proper estimate of the claim is generated electronically.
Responsibilities:

• Responsible for complete QA Life Cycles, Analyze the Business Requirement Document, Functional Specification documents to prepare Test Cases based on the Test Plans and Use Cases.
• Performed Black box, functional testing, integration testing, load testing, regression and System testing.
• Keeping track of the Hardware Configuration, Operating System, and Tools Used, Testing types & Results on different software versions.
• Data set up for Test case execution.
• Involved in Functional and Regression testing.
• Finding error logs in mainframe.
• Defect logging in Star Team.
• Handle Defect meeting with client.
• Execution of UAT Scenarios in UAT environment.

Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool, Windows XP, Internet Explorer, Mozilla and Netscape.

Confidential (Feb 2007 – Jun 2007)
Web based Application Testing – Tester 
Huge amount of miscellaneous bills is sent to insurance as paper work. This project involved in storing of Bills electronically and taking the screen shot of the same. The bills are verified by the representative and payment is done after verification.

Responsibilities:

• Create Test conditions and Design steps for each Requirement.
• Map the Test case to the Requirement.
• Performed Regression testing.
• Testing of Bills generated to screen shot.
• Execution of Happy path Scenarios in Production Environment.

.Environment:

• QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool, Windows XP, Internet Explorer, Mozilla and Netscape.

Confidential (Oct 2006 – Jan 2007)
Web based Application Testing – Tester 
This project involved in handling claim during catastrophe by assigning huge loss to group of vendors. Specific group of loss is handled by certain group of vendors in specific location. By such segregation of loss the process of handling the huge loss is made easier.
Responsibilities:

• Execution of the test cases.
• Updating the pass/fail status in quality center.
• Performed End-to-End testing manually.

Environment:
Quality Center 9.2, Java, DB2, IMS,Borland Star team tool, Windows XP, Internet Explorer, Mozilla and Netscape.

Education: Bachelor of Engineering in Electronics and Communication.