SUMMARY
Experienced Quality Assurance Professional with extensive history of gaining customer satisfaction through delivery of exceptional products and solutions. Proven leader in transforming and establishing high quality domestic and international teams with unwavering focus on achievement of quality metrics. Skilled in creating collaborative interdisciplinary partnerships while driving project execution under tight timelines and stringent cost constraints. Expert in all facets of QA in V-Model, Iterative, and Agile/SCRUM methodologies. Recognized as key contributor, adept at undertaking challenging assignments, and accomplishing organizational and departmental goals.

Core Competencies

• Resource & Budget Management,
• Project Management,
• Strategic Leadership ,
• Consensus Building,
• Coaching & Mentoring,

Key Performance Indicators (KPI),

• Change Control,
• Commitment & Accountability,

Continuous Process Improvement (CPI),
CMMI & ISO Standards

Confidential,Lake Mary, FL 2001 – 2012
ACTING DIRECTOR, Global Quality Assurance (2011 – 2012)
Shaped the direction of Quality Assurance onshore/offshore resource planning, budgeting, test automation, and operational initiatives for all products. Formulated and implemented test strategies for a large matrix organization across NA, AMEA, and APAC for all lines of business and test phases on multiple platforms/technologies in Agile/SCRUM, Iterative, V-Model, and Waterfall methodologies. Set goals, KPIs, and metrics and drove performance accountability for department success.

• Reduced monetary and time expenses throughout the Software Development Life Cycle (SDLC). Drove the integration of automation, test teams and related quality processes into SDLC starting with scoping study to IT, ST, SST), SIT, and UAT, and post implementation support.
• Conceived, defined, and achieved requirements for success of a global QA organization. Implemented key performance indicators, quality review process audit and entry/exit criteria; met and exceeded goals within cost, timeframe and expected performance. Spurred continuous improvement in overall test coverage with increased focus on automation and key business processes. This helped improve Defect Removal Efficiency by 18%.
• Spearheaded the high quality performance of international teams. Unified diverse team members, set common goals, and conveyed responsibility for successful execution of project plans. Tapped into exceptional communication and leadership skills to overcome cultural differences, resistance to change, and achieve improvement initiatives. Actively engaged customers and reduced requirement-related issues.
• Demonstrated outstanding project planning and execution. Ensured the successful completion of testing phases of projects ranging from 1K to 50K testing hours within 10% of defined metrics, schedule, and cost. Established and commanded resources, predicted overruns, managed risks, and enforced change control.
• Positively impacted revenue in excess of $3.5M. Expanded QA as a strategic and valuable business partner engaged in client partnerships. Undertook client test phases previously not owned by QA, with highest quality, resulting in mutual cost benefit.
• Improved Defect Removal Efficiency (DRE) by 18% through continuous improvements in overall test coverage with increased focus on key business processes (KBP), and involvement of test teams in all phases of SDLC.
• Introduced QA strategy and enforced metrics in the development of a robust, quality-focused software development life cycle. Promoted mutual cooperation and knowledge sharing between testing, development, and software engineers to alleviate and manage issues in a transparent working environment.
• Senior Manager, IT - Confidential, (2007 - 2011)

Provided technical and personnel leadership to a comprehensive test team in Integration Testing, System Testing, Independent Validation, Live Upgrade & High Availability testing, Operation Readiness Testing, Test Environment management, Test Data Migration and Management, and Test Automation of a large rating and billing application for communication and utility industries. Contributed to growth of testing assets, testing tools, and testing processes; coached staff to higher levels of productivity.

• Honed the testing organization to a highly valued company contributor. Led two rationalizing task forces for Rating and Billing, and Customer Service Management including Web Self Care, Offer/Order Management,
  Collections, Inventory Management to minimize overhead and eliminate redundancy. Streamlined and reduced testing costs by 27%, significantly shortened time-to-market through a 41% reduction in test schedules.
• Leveraged strategic test automation to decrease efforts in the areas of regression, sanity testing, and backend processes by 90%. Directed the cost-effective selective automation and positively impacted the overall testing cycle. Used soapUI Pro, HP QuickTest Pro (QTP), Convergys Easy Test (CET), Jet Tool, and indigenous tools/scripts.
• Achieved exceptional quality migration of test management artifacts to HP Quality Center resulting in zero reported misses in one year of use. Led a task force in data validation from Lotus Notes, SharePoint, TPlan, and TestLink.
• Senior Manager, It - Confidential, (2006 - 2007)
• Managed Atlys solutions test team based in Sao Palo, Brazil. Introduced regression automation and testing standards and measurement to the organization where there had been no consistent processes previously.
• Key contributor to resolution of production issues and implementation of continuous innovative improvements. Recognized and addressed application issues, streamlined processes, and formed an emergency task force to validate quickly rewritten code resulting in customer satisfaction and retracted penalties.
• Senior Manager, IT - Confidential, (2005 - 2006)
• Maintained full responsibility for quality assurance for multiple projects. Managed development and execution of automation projects, decreasing overall testing cycles. Accountable for automation project selection and proving the forecasted ROI by gathering quantifiable post project data and metrics.
• Pioneered post project analysis in the organization. Employed test management processes to drive a rigorous quantitative approach that captured results related to cost, schedule, and defects. Gleaned and utilized information to improve future testing deliverables.
• Improved test coverage and decreased testing efforts by 25%; led development and implementation of an optimized regression suite focused on KBP and 80:20 rule. Led automation of regression, build verification, data generation, and cycle zero tests that reduced execution time by 90%.

Senior systems analyst/Team lead - Confidential, (2001 - 2005)

• Created and executed test plans and provided technical leadership to dozens of project/feature teams. Fostered teamwork, and improved productivity by mentoring the existing and new team members.
• Wrote and executed large number of complex test cases for dozens of projects. Performed interface and system testing of front and backend applications in Web, CORBA, XML, Java, OIT, C, C++, Java, VB, Oracle, SWING running on UNIX, Linux, Mainframe, and Windows platforms.
• Collaborated with clients and interdepartmental teams, reduced testing time, minimized issues in downstream phases, and imbued higher confidence in quality after each major build.
• Elevated departmental competencies and accelerated organizational contributions. Authored a manual and provided training on multifaceted applications, enabling testers to confidently assume lead feature role and new employees to become productive within two weeks.

Confidential,Maitland, FL 1999 – 2001
CONSULTANT – Confidential,

• Created detailed test plans, scenarios, and test cases to simulate end-user operations. Performed end-to-end testing on Web and UNIX/CORBA applications. Documented weekly and monthly progress reports. Performed Transaction, Interface and System Testing of the P2K application. Interacted extensively with the customer and performed test case reviews with them.

• Master of Business Administration
• Master of Arts in Political Science
• Bachelor of Law
  
  Certifications
• Project Management Professional (PMP)
• Masters Certificate in Project Management
• Six Sigma Green Belt Professional
• Microsoft Certified Professional (MCP)