PROFESSIONAL SUMMARY

• Around seven years of diversified IT experience with strong experience in QA testing (Manual & Automation), Web based n-tier & Client-server based applications.
• Expertise in using testing tools such as Quick Test Professional (QTP) and Quality Center, & Test Director under different environments.
• Possess extensive knowledge of business processes and workflow in banking, financial, e-commerce & health insurance domains.
• Strong working knowledge of Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC).
• Experience in testing applications developed using Agile/Scrum and Waterfall methodologies.
• Involved in preparing & developing test plans and test strategies by reviewing different test cases, test scripts, test reports by adapting QA Methodologies.
• Proficient in conducting regression, functional, system, integration, smoke, sanity user acceptance testing, positive and negative testing.
• Knowledge in designing and developing the process of automation framework and standards.
• Proficient in writing and executing SQL Queries for data mapping and back-end testing.
• Experience in testing bus services, web servicesand web portals.
• Experience working with Content Management and Salesforce.com products.
• Applied business acumen to logically understand business requirements document, functional requirements document, & use cases.
• Self motivated with ability to work independently and in team environment to resolve technical and end-user issues.
• Excellent communication and interpersonal skills & result-oriented individual with strong problem solving and analytical skills.

EDUCATION

MBA-MIS, International Technological University, US

TECHNICAL PROFILE

Operating System

MS-Dos, Windows NT/2000, OS/390, Linux and Unix

Methodologies

Agile/Scrum, Waterfall, RUP

Bug Tracking Tools

HP Quality Center, JIRA, Rational Clear Quest, Bugzilla, Team Track

Scripting Languages

VB Script, UNIX

Testing Tool

QTP, LoadRunner, WinRunner, Rational Suite, Test Director

Database

Oracle, MySQL, SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Nov 2011 - March 2012
Littleton, CO
Onsite Test Coordinator

Description: Data power software is supported by Common ticketing gateway (CTG) application to provide e-ticketing functionality between CenturyLink backend systems and IBM. In this project, data power functionality is replaced by QXG-TM instead of CTG only for IBM partner tickets.

Responsibilities:

• Understanding the requirements and participated in CR discussions with development team.
• Overall offshore and onsite coordination.
• Written System Test Plan.
• Conducted Test Plan and Test Case review meetings with development team and BA.
• Trained the offshore team through conference meetings and discussions.
• Reviewed and enhanced test cases in Quality Center.
• Updated the QC metrics portal and reported the daily status in project discussions.
• Discussed and estimated level of efforts needed and updated the LOE.
• Attended offsite meetings and SEP Training for process documentation.
• Documented processes and maintained the documents in the share point site.
• Conducted UAT Testing with IBM carrier (end users).
• Presented the process and release metrics in offsite meetings.

Project: Enterprise Repair Tools (ERT R6 & R7)

Description: Remedy-NTM is the major ticketing front-end application which communicates with different interfaces and different applications. ERT was an ongoing change request project in this existing ticketing Remedy-NTM application in which functionalities were enhanced.

Responsibilities:

• Overall offshore and onsite coordination.
• Understanding the requirements and participated in CCB discussions with development team
• Reviewed and enhanced test cases in Quality Center.
• Performed basic functionality testing, system testing and inter-system testing for change requests in every release.
• Regression testing of the existing functionalities
• Enhanced the existing test cases in QC.
• Conducted Test Case review meetings with development team and BA.
• Participated in weekly status and daily status meetings.
• Conducted UAT Testing with Verizon and Frontier (end users).
• Documented the processes and maintained the documents in the share point site.
• Raised problem reports (PR) for defect tracking and coordinated with other teams until resolved.

Environment: Mainframe, JAVA, DotNet, XML, SOAP, WSDL, Web service, Bus Service Quality Center 11.0, Unix, Oracle

Confidential, April 2011 - Oct 2011
Charlotte, NC
Dev. Quality Analyst

Project: Enhanced Income Illustrations (EII)

Description: EII project is focused on consolidating the income illustrations Web and Mainframe applications and actuarial illustrations calculation worksheets into a single application that shares one calculation engine. The EII application provides a way to illustrate distinctive income projections for TIAA-CREF participants, from accumulation to transition to distribution of retirement funds. The application will be used in a self-service platform on the TIAA-CREF.org site for eligible participants.

Responsibilities:

• Reviewed BRD and FRD.
• Interacted with the development team, business analyst and QA team.
• Participated in defect review meeting on a daily basis with QS, App Dev, IT PM, and BA.
• Worked closely with the development team in order to check for data integrity.
• Reviewed and wrote test cases based on use case diagram for the transaction portal.
• Validated and captured the values thrown in FIS portal.
• Uploaded test cases from excel after review and approval to Quality Center.
• Performed integration testing to check for data integrity.
• Performed system testing and web services testing.
• Captured the XML values in FIS portal and produced in the output file for review.
• Documented the processes and maintained the documents in the share point site.

Environment: Mainframe, Oracle 11, JAVA, XML, SOAP, Omnistation/Omniplus, Mobius, EDW, ETL, IE 6, Quality Center 10.0

Project: Prospectus Enhancements

Description: The project automates the creation of prospectus delivery fulfillment data, control, tracking and reconciliation of compliance deliveries and various fulfillment reports and dashboards in a centralized database. The three different project involved within this project is Prospectus Enhancements, Plan Sponsor, and Enrollments (Pre-Sale).

Responsibilities:

• Reviewed BRD, FRD and SDD. Assisted in designing the test outline and test plan documents.
• Coordinated and participated in daily status meetings, discussing the bottlenecks.
• Designing the test data and requested the test data from TDM.
• Mentored new staff on Omni and Mobius reporting tools.
• Performed integration testing (IT for two cycles) and checked for data integrity.
• Validated the Mobius reports in accordance with transactions made in OmniPlus.
• Reviewed and wrote test cases based on use case diagram for the transaction portal.
• Uploaded test cases from excel after review and approval to Quality Center.
• Performed integration for data integrity, system and web services testing.
• Performed data mining for participant details and pulled the indicative data.
• Performed inter-fund, contribution and withdrawal transactions in Omni and validated the reports in Mobius tool.
• Maintained the defects in Quality Center and assigned to corresponding developers.
• Conducted defect review meetings.

Environment: Mainframe, Oracle, JAVA, OBIEE, OBI Dashboard, XML, SOAP, MDM, DataStaging, Omnistation/Omniplus, Mobius, EDW, ETL, IE 6, Quality Center 10.0

Confidential, Nov 2010 - Mar 2011
Broadway, NY
QA Analyst/Contractor

Project: Web-Trading System

Description: Baisidirect.com is Bank of America\'s Web-based trading system which is an online system n-tiered application. The services that baisidirect.com provides include stocks, mutual funds, bonds and options trading. It also provides the research and market analysis tools as well as real time quote information.

Responsibilities:

• Analyzed business requirements and involved in the review discussions.
• Designed and developed the process for automation framework and standards.
• Validated functionalities based on use cases using agile/scrum methodology.
• Preparation of test data specifications and test cases based on use case.
• Actively participated in scrum kickoff meetings and stand-up meetings.
• Performed functional, integration & system testing.
• Developed automation scripts using QTP 10.0 using VB script.
• Maintained test scripts using function libraries (business functions and utility functions).
• Tested the application by inserting checkpoints and synchronization points in test scripts.
• Designed Shared Object Repositories & Recovery Scenarios.
• Identified objects using regular expressions, smart identification & ordinal identifiers.
• Tracked and closed defects on automated scripts & created defect metrics.
• Involved in preparation of test plan, test cases, executed manual tests, reported the results and tracked and logged the defects in Quality Center.
• Prepared Requirement Traceability Matrix (RTM) to analyze the coverage of requirements.

Environment: QTP 10.0, QC 9.2, Windows XP Professional 2002, Microsoft Office 2003, Oracle, Java, EJB 3, JSF, SOAP, JBoss Seam, java facelets.

Confidential, MD Feb 2010 - Aug 2010
QA Analyst/Consultant

Project: Credit Card Services/Transaction Management System

Description: This is an online credit card services web application. Citi is using Vision Plus software, which handles all Credit Cards / Private Label Cards related functionality. All credit card holders would have a unique account on this as they operate and perform all their transactions. Subsystems involved were Credit Management System (CMS), Credit Decision Management(CDM), Financial Authorization System (FAS), Account Service Management (ASM), Interchange and tracking subsystem (ITS), Transaction Management System (TRAMS) Security Subsystem (SSC).

Responsibilities:

• Analyzed business requirements and functional specifications.
• Extensively involved testing Credit card and debit card transactions in the application.
• Involved in developing test plan and test strategy.
• Performed black box/functional, regression, and integration testing.
• Mapped the custom objects to the standard objects wherever necessary and inserted Bitmap and Text checkpoints to compare the current behavior of the application being tested to its behavior in the earlier version using Quick Test Pro (QTP).
• Tracked, reported, and logged defects using QC.
• Developed automated scripts for functional testing using QTP.
• Experience in SQL queries to perform back-end testing for data integrity.
• Attended and coordinated status meetings, scrum kickoff meetings and standup meetings.

Environment: Manual testing, QTP 9.2, QC 9.0, VB, ASP, SQL Server, Microsoft Office, IE, Windows.

Confidential, NJ Apr 2009 - Jan 2010
QA Analyst/Consultant

Project: Global Premier (GP)

Description: GP is a sophisticated web-based Internet Banking application designed for the premier customers to maintain their HSBC international accounts online with global view through one single logon.

Responsibilities:

• Performed requirement analysis and conducted Knowledge Transfer Sessions among team members.
• Prepared test scenarios and test cases based on the functional requirements.
• Performed GUI testing, functional testing, database testing, system testing, smoke and regression testing for the application.
• Provided review comments and defect reporting in Quality Center.
• Prepared test case execution status reports, weekly status reports, and daily status reports.
• Extensively involved in manual and regression testing of the application
• Involved in writing test scripts, executing test cases and verified the expected results.
• Created traceability matrix to map Use Cases and Test Cases using Rational Test Manager.
• Involved in developing Entry & Exit criteria and defined the pass and fail standards.
• Used Rational Clear Quest to log the CQs (Defects) and track them during various releases of various applications.

Environment: JSP, SQL, Windows XP and QTP, Quality Center, Rational Clear Quest

Confidential, NJ Jan 2007 - Feb 2009
QA Analyst

Project: Martindale Hubbell

Responsibilities:

• Involved in developing test plan, preparing test cases by analyzing the functional requirements.
• Performed functional testing, integration testing, & regression testing.
• Development of automation scripts using QTP 9.2.
• Preparation of Test Data Specifications.
• Testing if the CMS (Content Management System) and publishes in the web-based application.
• Wrote and executed SQL scripts in order to verify and validate the data integrity.
• Coordinating onsite and offshore team members.
• Tracking and closing the defects on automated scripts.
• Documentation of data sheets, special instructions and notes.
• Used Quality Center for project Development, such as planning and scheduling tests, writing test plan, test cases, run manual tests, report the results and enter the defects.

Environment: QTP 9.2, Quality Center9.0, Load Runner8.2, Windows 2002, Microsoft Office 2003, Oracle, Oracle Bus Service, .Net, VB, C#, Endeca for search navigation, PL/SQL, Oracle 10G, TOAD.

Confidential, Feb 2005 - Dec 2007

Project: Credit Card Management System for Banc One Corporation

Description: CGVAK Softwares & Solutions India Pvt Ltd., developed credit card management project for Banc One Corporation. Banc One Corporation implemented the credit card management system for the account holders and integrated the savings, checking and credit card system modules. The system was built on ASP which helped to view the accounts, monetary transactions, billing information, credit availability.

Responsibilities:

• Involved in analyzing the Business requirements and system specifications.
• Involved in preparation of test plans and test cases using Test Director.
• Responsible for management of testing of the Credit Card System.
• Responsible for manual testing of the application, and QA documentation for this application (defect tracking, testing documentation, data analysis and verification), and for the development of these testing processes (template QA documentation, defect and enhancement tracking, error logging for command file execution, etc.)
• Performed Positive and negative testing.
• Created and Executed System Test cases and User Acceptance Test cases for the application.

Environment: WinRunner, Test Director,ASP, ADO, XML, HTML, VBScript, JavaScript, Oracle, IIS-Web Server, Sun Solaris 2.5, Windows NT

Project: CRM Next

Description: CGVAK Softwares & Solutions India Pvt Ltd., developed CRMNext web-based application. CRM is a web based CRM (Customer Relationship Management) tool used to Steam line the entire sales process to make businesses more efficient, improve customer interactions, increase overall customer satisfaction, and save time and money .By automating your company's sales efforts, you can efficiently forecast, track and fulfill orders, analyze sales and competitors trends; manage sales cycles and communicate with sales representatives both in the office and on the road.

Responsibilities:

• Responsible for all software quality assurance activities, including test case generation, automated & manual test execution
• Report Bugs identified during manual and automated testing in Bug Tracking System "BUGZILLA" also follow each defect through whole bug cycle.
• Also resolving issues with developer, setting priorities on the basis of communication with client and discussing specifications with requirement team.
• Exposure to GUI and Functional testing.
• Developed, executed and maintained automated test scripts Using WinRunner and analyzed the results.
• Exposure to Manual Testing to cover Functionality Testing.

Environment: WinRunner, Test Director 6.0, ASP, ADO, XML, HTML, VBScript, JavaScript, Oracle8i, IIS-Web Server, Sun Solaris2.5, Windows NT