CAREER SUMMARY

• More than twelve (12) years of consistent hands-on quality assurance and project management achievement.
• Highly adaptable to new technologies and concepts.
• Proven ability to elicit and translate client requirements into valid functional solutions as well as create and execute accurate system and user acceptance tests.
• Certified Quality Analyst

KEY WORDS

• Architecture - website
• Automated test scripting
• Mainframe testing
• Business Analysis
• 5 years of Child Support
• Defect tracking
• Process documentation
• Project Management
• Project Scheduling
• Project Tracking
• Requirements analysis
• Requirements elicitation
• Rational Processes
• SDLC documentation
• SEI-CMM Processes
• Technical writing
• Test cases
• Test execution
• Test Management
• Test Management
• Test Planning
• Test scenarios
• Test scripting
• Child support functional testing

PROFESSIONAL CAREER HIGHLIGHTS

Please note: Between my project at Mack and HP, I have volunteered at my church as well as another charity. My father-in-law passed away in Georgia and I settled his estate there.

Confidential February 2008 - August 2008
Case management Software
Contract Quality Assurance Analyst
Quality assurance activities applicable to case management software such as develop test plans, test scripts, and testing, manual testing, defect detection, reporting and tracking.

• Test Development, setup and execution
• Developed completed test plans for all releases
• Executed and evaluated manual system tests

Confidential 2006 - 2007
New Jersey NJKiDS Child Support project
State Project Oversight Coordinator
Reviewed, analyzed and made recommendations on the contractor's change requests. Introduced project metrics. Developed the User Acceptance Test approach document. Consultation with the State Project Manager on Project Management issues and controlled the State Project Schedule.

• Supervised project oversight schedule in both Rational Portfolio Manager and Microsoft Project.
• Used Rational products and processes.
• Oversaw software development process for State Project Manager
• Coordinated Change Requests.
• Introduced Project Management Metrics.

Confidential 2002 - 2006
Help Americans Vote Act Project
Quality Assurance Consultant
Developed Test Scripts and User Guidebooks for a new Voter Registration and Election Management System.

• Created User Guides for Nevada, Maine, New Jersey, New Hampshire and Rhode Island.
• Test Requirements analysis and planning
• Created user acceptance test scripts for Nevada.
• Test Development, setup and execution

Confidential Support Enforcement Tracking System Project
Test Consultant
Mainframe system maintenance contract
Requirements testing, writing test plans, test scripts, creation of use cases, development of test data, development of automated test scripts and test execution along with defect reporting.

• 3270 Terminal and database testing.
• Test Requirements analysis and planning
• Guided the automated testing process using Compuware QARun to a data-driven methodology using external data in Access Databases and Excel spreadsheets.
• 33 months QARun test automation, scripting and execution.
• Used some Rational processes.
• Mentored other testers in the proper use of Compuware QARun and automated testing tools in data driven testing.
• As necessary, created other test tools using Access Databases.
• Test Development, setup and execution

Self-employed 2001 - 2002

• Founding President, Confidential

Confidential 1999 - 2001
Confidential of Texas
Consulting Manager
Managed the closure of a Health Maintenance Organization in Irving, Texas for Blue Cross. Oversaw the management of the call center based upon previously established criteria.

• Developed tracking and testing tools for these operations to aid management.
• Mentored line managers.

Confidential Global Project Management Office
Senior Consultant
Developed quality assurance and project management processes, course curricula and guidebooks along with SEI-CMM documentation development for internal use and external sale.

• Led the testing effort (testing team of 10 resources) wrote the test plan, test scripts and recorded defects, as well as arranged load testing of the GPMO website.
• Test Requirements analysis and planning
• Test Development, setup and execution
• Conducted CMM quality audits of several Tier projects.
• Worked with Software Development Process
• Developed business requirements and original test plan for the Kansas Child Support Payment Processing Center.

Confidential
Humana Corporation
Senior Consultant
Health Insurance Billing System
Scripted and executed manual testing on the Graphical User Interface and defect reporting and tracking for the New Billing System.

• Test Development, setup and execution
• 3270 Terminal verifications
• Tested membership and billing

Confidential 1998 - 1999
Software Quality Assurance Analyst
Direct TV billing system
System test planning and execution (VAX/VMS, SQL, Scheduler)

• SQL Scripting
• Automated Testing
• Test Development, setup and execution
• Test Requirements analysis and planning

Confidential January 1998 - July 1998
Confidential
Software Testing Analyst
User acceptance testing of a consumer loan application 3270 Terminal by a retail banking institution.

• Mainframe testing
• Manual Testing
• Manual Scripting
• Automated Testing
• Test Development, setup and execution

Confidential November 1997 - December 1997
Veterans Administration
Software Testing Analyst
User Acceptance Testing of a new human resources automation system involving an IBM database with custom interfaces for TALX, PeopleSoft, Information Warehouse and Lotus Notes for the Department of Veterans Affairs.

Confidential 1996 - 1997
Software Tester
Ad-hoc software application testing including games, foreign language education, childhood education and productivity software. Tested applications on Windows 3.1, Windows 95, Windows NT 3.51 and 4.0, Windows 98, as well as Mac systems up through OS 08.
Test Development, setup and execution

EDUCATION

Confidential

CERTIFICATIONS

• Certified Quality Analyst (QAI) (lapsed)
• Examiner for the 2000 Kentucky Governor's Quality Award

Brainbench Certifications

• Technical Writer
• Business Communications
• Project Management
• Human Resources Concepts

SOFTWARE PROFICIENCY

• Mainframe Testing
• MS Office 15 years
• Visio 8 years
• Microsoft Project 8 years
• SQL queries 9 years
• QA Run 3 years
• Rational Portfolio Manager 1 year