QA TEST ANALYST

SUMMARY

• Over 6 years of professional experience as a Software Quality Analyst in the field of Information Technology and Engineering, with emphasis on QA testing on projects involving Client server and Web application using different environments
• Extensive experience in Manual Testing and Testing Web, ERP systems using methodologies like Waterfall and Agile
• Responsible for creating and managing all testing artifacts including defect management, change control process
• In-depth experience in working with many large scale client engagements in various domains like Retail, Market Research, Banking and Media Group across geography.
• Demonstrated ability to work independently, showing a high degree of self-motivation and initiative.
• Excellent team member with problem-solving and trouble-shooting capabilities, quick learner, result oriented and an enthusiastic team player.
• Mentor, motivated and managed small to large QA team adhering to deadlines and adapting to change as per the quality plan
• Strong Experience in QA Methodologies and Structure Testing.
• Experience in the Full Life Cycle of Software Engineering, Business Requirements Analysis, Design, Development, Testing, System performance analysis and Documentation.
• Experience in Planning/Implementing Testing Standards and Guidelines for Functional / Smoke / Unit / Integration / Regression / System / User Acceptance testing on various types of applications
• Experience in using Mercury Interactive Tools Test Director 8.0, and Quality center 9
• Ability to write Complex Test Plans and Test Cases
• Strong Skills in using Integration, GUI, Functionality, Regression, Performance, Stress and Configuration Testing.

Confidential, Chennai, India
Dec 2005 to Sep 2007
QA Test Analyst

Confidential is the world\'s leading provider of marketing information, audience measurement and business media products and services. The platform lab provides a conductive environment wherein new solutions can be constantly evolved, researched, developed, incubated and piloted in a controlled and cost-effective setting before enterprise-wide deployment. The lab provides the technological vision to compliment the Nielsen’s business strategy and promote business agility which enables better understanding of customer as well as market. Being a Technical Business Analyst I have been worked closely with the initiatives like Confidential, Creating Data Model and Analyzing the Product, Market and Store dimension data and other calculated facts.

Responsibilities:

• Involved in leading and participating in the full software development life cycle and release life cycle for testing activities – from test planning, test execution to test monitoring, status reporting, work scheduling, alpha testing, beta testing prior to RTM and documentation for E-Commerce site.
• Participated in Business Analysis, Software Requirement Analysis and Data Analysis.
• Worked in close collaboration with the project managers and business system analysts to gather analyze and document the functional requirements.
• Involved in gathering requirements for setting up the Test Environment such as Test Systems and Test Server.
• Participated and worked closely with development team in technical design discussions, QA Suggestions and regarding solution of critical path deliverables & patch releases for business users.
• Provide review comments on Business Requirement Specifications and System Requirement Specifications
• Preparation of Test Cases based on FSD, Use Cases, Low Level Design document.
• Involved in modification of test cases according to change in business requirements.
• Preparation of Test Scenarios, Deployment manual and Test Metrics
• Performed Ad-hoc Testing & Functional testing manually when required.
• Performed Regression testing to ensure other components are not impacted by modifications.
• Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Worked on different phases of testing like User acceptance testing, Functionality testing, UI testing, Regression testing, Integration testing and Interface testing.
• Performed User Acceptance Testing with UAT test scenarios.
• Involved in Report Testing according to the Report Specification Document.
• Involved in preparation of Test Data for reports and manually checked whether the appropriate data is getting displayed in the generated Report.
• Performed User Acceptance Testing with UAT test scenarios.
• Tested the application prior on many systems to RTM.
• Expertise in using HP Quality Center.
• Managed the Requirement using HP Quality Center.
• Created, Updated the Test Cases under Test Plan using HP Quality Center.
• Executed the test cases manually and logged the defects in Hp Quality Center.
• Involved in Risk Management and avoiding Defect Leakage.

Confidential, Houston, TX
Oct 2007 to Aug 2009
Quality Analyst

Environment: Manual Testing, Quality Center 9.2, Visual Basic, MS Access,

The purpose of the project is testing the Shell store’s point of sale systems; there are different applications on POS (Sapphire, Ruby, Topaz, Passport, TDL/Allied, and Radiant), which provides the billing solutions at the point of sale in the Shell stores and the back office support. Different store will have different POS devices to perform store sales transactions (both fuel and non-fuel). All the devices will communicate with Back Office system and various host systems. Shell maintains a POS lab to test various business scenarios and certification testing before rolling out to any code change to stores.

Responsibilities:

• Converted Business requirements and design documentation into test design products: Test Scenarios, Test Cases and Test Scripts.
• Performed extensive Backend testing, White Box Testing, System Testing, Ad-hoc testing, Integration testing and User Acceptance testing.
• Developed an integrated Test Plan covering the main functions of the designated parts of the application using Quality Center
• Used Quality Center for maintaining test scripts and defect management.
• Tested different POS applications like forecourt controller, carwash controller, payment server, item maintenance etc.
• Experience in analyzing the messages send to the Tandem i.e. Shell test host.
• Certified POS applications to validate payment methods, loyalty cards, and discount qualifying transactions such as sale at pump and sale inside store.
• Identified software problems, wrote easy-to -follow bug reports, logged them into Bug Tracking Tool, monitored their progress and verified their fix.
• Used VeriFone Ruby, Topaz, and Sapphire Systems, which combine card processing, fuel dispensing, dispenser card reader (DCR) control, and ECR functions to meet the needs of fast-paced petroleum/convenience-store operations.
• Tested different Point of Sale systems i.e. Topaz, Ruby, Passport, TDL/Allied to certify the quality of the software and analyze the messages send from POS to Tandem.
• Before deploying the POS site all the financial tracking is done during the network certification testing.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Involved in User Acceptance Testing by providing test data for users and by testing UAT defects in test environment before, the new code is moved to UAT environment.
• Wrote SQL queries to compare data with the source database and the reports generated with the data during the testing process.

Confidential, Harrisburg, PA
Aug 2009 to Nov 2010
QA Test Analyst

Confidential is one of the largest healthcare companies in United States. Confidential companies have been leaders in healthcare coverage. Developed from a grassroots approach to financing hospital and physician services to its nearly 1 million members in a 21-county area, making the company one of the largest health insurers in the region. I have been involved in various web based applications testing that has been used for claims processing.

Responsibilites:

• Represented project Requirements during planning and in a testing process in an iterative development environment (AGILE)
• Involved in Team/Review Meetings with the business team to understand the functionalities and enhancements of the application.
• Developed Test Cases and Test Scripts using Business Requirements
• Conducted End-End testing manually
• Involved in all phases of testing which includes Smoke, System, Integration, Regression and UAT
• Tested the claims for newly created benefit packages
• Used Quality Center for managing the defect flow
• Preparation of Test Defect log in the process of Acceptance, Investigation and Closure through Change Notes, the entire life cycle of which is controlled through HP Quality Center
• Developed Test Summary Reports and participated in GO / NO-GO meetings

Confidential, Northfield, IL
Nov 2010 to March 2011
BA/QA

Environment: MS Access, Visio, QlikView, QTP 9.2, HP Quality Center 9.2, SQL Server, Agile,

Confidential is the largest confectionery, food, and beverage Corporation headquartered in the United States. It is the world’s second largest food company which has many brands and sells to more than 155 countries. CS&L (Customer Services & Logistics) manages the Kraft products from their very beginnings to the customer’s shelves. CS&L teams ensure the customers to get exactly what they want, when and where they want it in the QlikView analytical tool.

Responsibilities:

• Involved in conducting requirement sessions, identifying business needs, documenting precise Business Requirement Document (BRD), Functional Requirements Document (FRD).
• Develop UML Use Case model for the application using Rational Rose and prepare the detailed Work flow diagram based on the proposed enhancement for the system.
• Prepared Business Process Models, using MS Visio to create Use Case Diagrams, Activity Diagrams, and State Chart diagrams.
• Converted Business requirements and design documentation into test design products: Test Scenarios, Test Cases and Test Scripts.
• Tested the application manually (Black box testing) during the development phase.
• Performed extensive QTP Automation testing, Backend testing, White Box Testing, System Testing, Integration testing and User Acceptance testing.
• Developed an integrated Test Plan covering the main functions of the designated parts of the application using HP Quality Center.
• Created use cases, Use case diagram, Business flow diagram, work and navigation.
• Performed Acceptance, Usability, Cross-Platform and Regression testing during different stages of the application development
• Involved in End user support and user acceptance testing (UAT).
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.

Confidential, Franklin lakes, New Jersey
March 2011 to Till Now
QA Test Analyst

Confidential is a leading Pharmacy Benefit Manager with the nation’s largest mail order pharmacy operations. CDH (Consumer Direct Health) is a dual (pharmacy + healthcare) plan provided by Confidential and it is associated with Insurance companies (vendors), to its client companies for the benefit of their employees. The CDH plan included various new features / benefits those were to be integrated with their clients’ / vendors’ system as per their choice of benefits. The project included the certification (verification and validation) of the setups to be provided to the different clients.

Responsibilities:

• Identified the Test Cases and documented them in Quality Center.
• Worked with the Developers and the Test Lead to verify the Test Cases.
• Involved in designing and documenting Test Plans, Test Cases, Test Scripts, Test Scenarios, and Test Strategies based on business requirements and Design documents.
• Performed Ad-hoc Testing & Functional testing manually.
• Performed Regression testing to ensure other components are not impacted by modifications.
• Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Performed User Acceptance Testing with UAT test scenarios.

Education:

Master of Science