Quality Assurance Supervisor Resume San Pablo, CA - Hire IT People

Overview

Over eleven years of experience in business administration, office management, service writing, sales & marketing. My goal is to obtain a position where I can maximize my administration and management skills to successfully influence organizational growth and profitability. Skilled at developing valuable client relationships for the benefit of department growth. My experience includes: Accounting, marketing, purchasing, managing company budgets. I have successfully lead teams of professionals to new levels of success.

Experience

Confidential, San Pablo, CA

Assistant Facility Manager 9/2010 - Present

Manage the leasing of storage units, responsible for sales/marketing. Maintain a rental occupancy rate of 95 percent. Effectively utilize advertising and promotional material, sell and maintain supplies and merchandise, manage inventory. Process purchase orders, assess and resolve tenant problems, respond to telephone, internet and walk-in inquiries. Maintain all required tenant documentation, follow up on delinquencies through telephone contact and letters on a weekly basis. Process lien documents in preparation of legal action against delinquent accounts. Manage site budget, daily bank deposits. Prepare daily, weekly and monthly reports as required by our corporate offices. Prepare units for auction and vacate as prescribed by law.
Key Accomplishments:

Successfully maintain a 95 percent rental occupancy rate.
Successfully secured the first pharmaceutical account within entire company which lead to twelve other high profile accounts also being secured.
Decreased the number of site delinquencies. Brought numbers down below minimum level.
Successfully established a network between other professionals in our marketing area.

Confidential, Vallejo, CA

Service Manager & Advisor 2005 - 2010

Performed state compliance monitoring, advertising and marketing, coordinated daily schedules for master technicians. Delegated to each technician their tasks for the day. Maintained employee worksheets for billing purposes. Established and maintained client file records. Implemented new policies and procedures to increase profitablility. Planned and supervised employee meetings. Compiled and prepared revenue reports each week. Managed company budget. Responded to questions in regards to procedures, regulations, and state laws. Controlled billing to the State of California for consumer assistance. Managed conference calls between technicians and the State of California (BAR). Planned all travel arrangements for CEO. Accounting and payroll for employees weekly. Telephone estimates, walk-in written estimates.
Key Accomplishments:

Effectively generated a steady flow of clientele by implementing superior marketing strategies.
Successfully increased annual revenue by sixty percent.

Confidential, Benicia, CA

Quality Assurance Supervisor 2003 - 2004

Supervised the operation of all assembly belts for efficient processing, managed address verifications, executed all damage control procedures, reviewed the overall quality of production floor. Delegated routes and assisted drivers with route information and address location corrections. Coordinated and supervised department conference calls and meetings. Prepared daily and weekly delivery reports. Interviewed potential new hires. Trained all employees on new policies and procedures.
Key Accomplishments:

Successfully decreased the number of damaged property by high quality control.
Successfully increased the output volume on production floor.
Effectively trained employees for promotions.

Confidential, Walnut Creek, CA

Customer Associate Supervisor 2002 - 2004

Education

Global Business Management Courses

Business Communication Certificate
Medical TerminologyCertificate

References

Available upon request

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Quality Assurance Supervisor Resume

San Pablo, CA

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