Summary:
9+ years of IT experience in System analysis, design, development and Quality Assurance. Extensively worked on, E-commerce, GUI based on Client/Server and web based applications using Manual and Automated testing procedures.Specialized in preparing and executing software test plans, user requirement analysis and automation test scripts on various systems. Specialized in analyzing functional specifications and writing detailed test plans, execution of test scenarios, analyzing the actual results against the expected results, creation of test data and automation of test cases for regression testing. Highly proficient in Using Test director, Quality Center, Quick test pro, Load Runner, Win Runner, iTKO LISA, tools for the automated testing process.

Expertise:

• Excellent knowledge of SDLC (Software Development Life Cycle).
• Developing a comprehensive Test plan for software development project.
• ExcellentKnowledge in Healthcare ,Insurance and Financial Industry
• Expertise in User requirement, Business requirement and Use Cases analysis
• Hands on Experience in Agile Methodology( Scrum, XP)
• Good Expertise inperforming Root Cause Analysis ( RCA)
• Proficient in Front End and Back End testing.
• Expertise in formulating test plans, designing test cases and test scripts to support quality deliverables.
• Experience in testing Web Services.
• Experience in Onsite/Offshore model
• Participation in Design reviews with the Development Team.
• Strong skills in performing Manual Testing and Automated Testing
• Expert in Test director, Quick Test pro, Win Runner, iTKO LISA, SOAPUI, and Load Runner
• Proficient in Functional Testing, Data Driven Testing, Regression Testing, Back-End Testing.
• Proficiency in using Atlassian JIRA, Mercury Interactive Test Director for Test Management and Defect Tracking
• Self-starter and ability to learn new things in a quick span of time.
• Excellent inter-personnel and team player skills and ability to work independently.
• Good communication and documentation skills.

Technical Skills:

Operating Systems

Windows 95 / 98 / NT / 2000/XP, UNIX

Languages

C/C++, Java, SQL, PL/SQL, HTML, XML, Visual Basic 6.0

Testing tools

Mercury Suite (Test Director, Quality Center, Quick Test Pro,
Win Runner, Load Runner), SOAP UI, Test Link, iTKO LISA

Bug Tracking Tool

Test Director, Atlassian JIRA, Quality Center

Databases

Oracle 8i/9i, SQL Server 7.0/2000, Ms-Access

Scripting Languages

JavaScript, and TSL, VB Script

Versioning tools

PVCS, CVS

Network Protocols

HTTP, TCP/IP

Server-side Tools

JSP and ASP

Application servers

Weblogic, WebSphere, JBoss

MS-Suite

MS Project, MS-Word, MS Excel, Microsoft Access, Microsoft Outlook.

Education:

Bachelors in Computer Sciences

Professional Experience:

Client: Confidential, Chicago, IL Nov09 - Present
QA Lead

Integrated Customer Services (ICS) is a platform designed to deliver a set of composite data services that are available to business applications across the Allstate application portfolio. The solution is comprised of two key components. First is a vended customer data integration (CDI) tool from Initiate Systems which will perform the search, match and storage of customer information (i.e. - name, address, email, phone, etc.). The second component is the peripheral data services that will store and associate Peripherals data (i.e. - preferences, interactions, campaigns, etc.) to customer records.

Responsibilities:

• Developed Test Plans which include testing overview, approach, strategy and complete scope of testing and assisted in developing the test strategy based on project quality and testing goals.
• Responsible for Leading/coordination with offshore QC team and provide daily status updates to the management.
• Responsible for creation of test cases, execution and documenting the results in Quality Center
• Created Requirements Tractability Matrices (RTMs) to ensure complete coverage of requirements, identify all test conditions and test data needs.
• Involved in various levels of testing such as Functional, Integration, Regression, Performance testing for various releases
• Extensively used iTKO LISA and SOAP UI for functional testing of web services and Tibco processes
• Created Automated Regression test scripts using iTKO LISA
• Identify Business Requirements, Performance Critical flows, Performance Objectives and Workload criteria by interacting with end users, business representatives and all other stakeholders.
• Extensively used SQL for data validation and Backend testing for various applications
• Created Scenarios simulating real-time workload by studying the data in Production and configuring the test scenario using LoadRunner for Performance testing.
• Created Performance test scripts using LoadRunner for the identified business scenarios as and when they are developed and involved in execution of Performance tests at various load levels to evaluate the Performance.
• Provided test results to the Project Manager and Business Client for Final Acceptance Test sign off purposes.
• Responsible for performing various QC activities such as opening issues, monitoring deviation status, communicating status, retesting and closing deviations using Quality Center.
• Coordinated testing activities and code migrations and communicated to the clients in the UAT test area, when the environment is shared between clients.
• Worked closely with the client test teams to assist with ICS data validation as test scenarios are executed and provided detailed and complete data quality feedback for UAT.
• Responsible for maintaining the entire QC documentation in WSS for various releases.
• Responsible for attending weekly status meetings showing progress and future testing efforts.

Environment: iTKO LISA 5.0, HP Quality Center 10.0, SQL, XML, Web Services,
JavaScript, TIBCO, BE/ BW, SoapUI, JMS , SharePoint, Oracle 10g, XML,
Initiate, Java, JMS, LoadRunner

Client: Confidential, Charlotte, NC Jan 08 - Oct 09
Sr QA Analyst

Paragon is Confidential, integrated Clinical and financial Hospital Information System (HIS) specifically designed for today's community hospitals. By addressing patient safety, clinical resource utilization, revenue cycle management and regulatory compliance needs, Paragon helps community hospitals deliver high-quality patient care in efficient manner, while improving the bottom line.
Paragon Pharmacy is a new add on module to Paragon application which allows pharmacy staff to safely and effectively perform all the acts of pharmacy, including order processing, dispensing, reporting, charging, and crediting. It will communicate with Paragon laboratory, nursing care and order entry.

Responsibilities:

• Extensively involved in analyzing user/business requirements and writing the Test Plans and Test Cases.
• Managed all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements
• Worked in Agile Methodology
• Developed the Test Plan, Test Strategy and Approach for the Project.
• Performed Root Cause Analysis ( RCA) of problems encountered while testing
• Created Requirements Tractability Matrices (RTMs) to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs
• Performed System, Integration, Regression and End to End testing for application releases.
• Involved in testing of HL7 (ADT) Messages for Inpatients from multiple clinical systems
• Worked with other McKesson business units and third-parties to test new interface development and modifications to existing interfaces
• Extensively used Quality center, for test planning, bug tracking and reporting
• Developed GUI, Text, XML checkpoints to validate the data and parameterized the scripts to drive with External Data Files
• Extensively used SharePoint for entire project Documentation
• Involved in testing of Web Services
• Created data driven test scripts by parameterizing the data to use data from flat files, to test the application response with different sets of input data using Quick Test Pro
• Identified areas to be regression tested and automated them using QuickTest Pro.
• Created and tracked the PCR's in PeopleSoft CRM System
• Performed Smoke testing for the new builds
• Developed interface regression test plan to be executed at major Paragon releases
• Performed System Testing to test the overall performance of the system
• Worked on SQL and PL/SQL and performed backend validations using TOAD
• Extensively involved in the User Acceptance Test and Assisted in preparing the training Manuals
• Involved in Load and Stress Testing of the applications
• Identifying bugs and interacting with team lead and developers to resolve the bugs
• Conducted various management activities by analyzing and verifying test results, providing status reports
• Worked with business analysts, developers, and content department to resolve issues

Environment: Java, J2EE, XML, Load Runner, Web Services, HL7, Symphonia 3.8, QTP 8.2,
Quality Center 8.0, PeopleSoft CRM 8.5.5, PL/SQL,SOAP UI, TOAD, SharePoint 2007

Client: Confidential,St.Louis, MO Aug 06 - Dec 07
Sr QA Analyst

As a part of the opening of the BJC New Hospital Progress West Health Care in Missouri was involved in testing of various applications being developed
Patient Touch is an application using kiosk technology to enhance the patient experience at Progress West HealthCare. The Patient Touch application allows the patient to have access to information, educational materials, self-registration functionality, and other potential applications not currently available in the market. This technology integrates the patient experience regardless of the channel in which they interact with the hospital
Patient Trak (RFID) is a Tracking System that provides the ability for BJC to differentiate itself by monitoring and measuring the patient experience for superior process performance. The tracking system will allow BJC to gather metrics on patient wait time, staff interaction, and the overall workflow in the ED and Outpatient process areas.
Pharmacy Kiosk is an application using kiosk technology that provides ability for customers to purchase their previously ordered Prescriptions using touch screen kiosk. The prescriptions will have to be picked up at the Pharmacy
Community Registration/ Web Registration is a web based online registration application that allows patients to register online prior to visiting the Hospital

Responsibilities:

• Interacted with developers and users to analyze the user requirements and functional specifications.
• Worked in Agile Methodology development environment.
• Actively Involved and worked with Scrum
• Developed complete Use cases for the application
• Developed test plans which include testing overview, approach, strategy and complete scope of testing.
• Assisted SQA Manager in developing and streamlining the QA process at an Enterprise Level.
• Performed Functional, Integration, Regression, End-To-End, Usability and Regression testing utilizing Quick Test Pro 8.2 and Quality Center 8.0.
• Created and executed Manual test cases in Quality Center, and worked on automated test cases in QTP and viewed, analyzed the test results in the Quality Center.
• Performed Data Driven Tests with positive and negative data sets using Flat files using QTP.
• Created user defined functions and custom categories and added them to the Function Generator for function reusability using QTP
• Involved in both the functional and load testing of Web Services using SoapUI tool
• Performed Integration Testing of the various systems to verify the interfaces and control flows between the integrated systems
• Involved in Maintaining, Monitoring, and documenting the behavior of the application in different phases of Testing
• Extensively worked on Regression Testing for each build and provided the test metrics
• Performed System Testing to test the overall performance of the system after integrating all the modules
• Conducted performance testing, stress testing using Load Runner
• Created virtual users in Load Runner for Performance testing and analyzed the reports based on the different scenarios
• Developed and executed several SQL queries, stored procedures as a part of backend testing using TOAD
• Actively involved in UAT(User Acceptance Testing) of the Application.
• Created Post release defect analysis reports and post release CRs for deferred bugs and submitted to product management
• Proficient in Performance Analysis and finding bottle necks.
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole

Environment: Java, J2EE (JMS, JSP, JIBX, OSGI, Maven, JDBC), Web Services, QTP 8.2,
LoadRunner, Quality Center 8.0, XML, HL7, WSDL, PL/SQL, SoapUI 1.6,
DB2, Toad 2.0.1, JBoss, Windows

Client: Confidential, MN Nov 05 - July 06
Sr QA Tester

Best Credit Ever 2005 project will improve the new Accounts/Point of Sale experience for the Guest and Team member. This is a web-based application for Target Financial Services Clients to be able to define the message contents and rules associated with it so that they are delivered for the Qualifying Guest

Responsibilities:

• Involved in reviewing and discussing Test Plan with other team associates.
• Analyzed requirements, detailed design, and formulated test plan for the functional testing of the application.
• Involved in complete System Testing of the Web application
• Participated in Walkthroughs and meetings to discuss certain issues with the development and QA team
• Developed Test Cases & Test Scripts for functional testing.
• Scheduled the testing process with Test Director.
• Developed Test cases and scripts in LoadRunner for Load and Stress of the application by creating Virtual users.
• Created virtual user scripts using virtual user generator
• Designed and Developed Automation test scripts using Quick Test Professional (QTP).
• Performed regression testing using Quick Test Pro in every build
• Executed test Scenarios and verified actual results against expected results.
• Used Test Director as a defect tracking system to report, track and resolve the bugs
• Documented and Track the defects and worked with developers to resolve the Issues
• Wrote SQL queries to verify the database tables for the data inserted from the GUI
• Extensively involved in resolving bug fixes with the development team
• Responsible for weekly status, attend the bridge meetings showing progress and future testing efforts

Environment: Java, J2EE, JSP, Test Director, Load Runner, QTP, SQL, PL/SQL, Oracle,
Weblogic, Windows

Client: Confidential, PA Dec 04 - Oct 05
QA Analyst

Vanguard is known as the low cost provider with special consideration given to protecting the interests of its long-term shareholders. In keeping with this policy, this project is meant to enhance Vanguard's existing measures to reduce market timer activity and thereby keep costs as low as possible. This project will implement a Frequent Trading Policy for phone and web channels to restrict purchases into a fund/account when redemption has occurred on the fund/account within the last 60 calendar days.

Responsibilities:

• Involved in writing and implementation of the test plan.
• Analyzed user/business requirements and developed various Test procedures, Test Matrices, Test cases and Test Scripts.
• Execution of test cases and interaction with the coding team to report and correct errors for every Version release.
• Executed and updated Test Cases as per requirement.
• Performed extensive Manual Testing before automation testing
• Used Test Director as a Test management tool
• Performed GUI testing using WinRunner
• Used WinRunner for Regression testing using on each new build of application under test.
• Performed System testing by executing the Test scripts.
• Conducted performance testing using LoadRunner
• Responsible for test documentation.
• Involved in Functionality, Integration, Regression, System, UAT (User Acceptance Testing) testing during the various phases of the application.
• Involved in Back end testing using SQL
• Responsible in providing regular test reports to the management.

Environment: Java, J2EE, Java Script, HTML, JDBC, WinRunner, Test Director 7.6,
LoadRunner, SQL, Oracle, Websphere, Windows

Client: Confidential, New York Feb 04 - Nov 04

QA Tester

Confidential, is one of the leading insurance companies in the United States. The application helps the field Agents of the company to enter prospective customers' data. The application also calculates the amount of premium required, cash value and benefit amount for the years in consideration. The Online application has different modules and I was involved in testing the Long Term Cares. In this system, registered members with MetLife can get details of their LTC insurance, change the term of their coverage and also use the premium calculator to determine the new premium.

• Involved in writing and implementation of the test plan.
• Analyze user/business requirements and developed various Test procedures, Test Matrices, Test cases and Test Scripts
• Tested the application manually, Developed automation scripts using WinRunner (TSL)
• Prepared Test cases for each module and tested the application using WinRunner.
• Performed GUI testing using WinRunner
• Used Test Director for Planning, Test Scheduling, Test Execution
• Involved extensively with conducting integration testing, functional testing, Black Box testing.
• Used Testing Methodology (SDLC).
• Detect defects, communicate to the developers for bug reporting and tracking the defects
• Used SQL queries to access data from different database tables
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole.

Environment: Java, JDBC, Servlets, JSP, JavaScript, XML, HTML, WinRunner, SQL,
Test Director.

Client: Confidential, Decatur, GA June 03 - Jan 04

QA Analyst

Confidential, is an infrastructure company that handles transporting of vehicles for different car manufacturing companies. AAG's Web based Vehicle Logistics System allows its users to view the status of vehicles transported from an origin to destination. The users can find the status of the vehicles and calculate ETA for them

Responsibilities:

• Interacted with developers and users to analyze the user requirements and functional specifications.
• Developed test plans, which include testing overview approach, strategy and complete scope of testing.
• Developed Test Scripts, Test Cases based on requirements and functional specifications.
• Executed the Test Cases to verify actual results to expected results.
• Developed automation test scripts with WinRunner for Functional testing of the application
• Performed integration testing between different modules of the application under test.
• Performed thorough Defect Verification after development team resolved or fixed the defects.
• Wrote simple to complex SQL queries to verify the database tables for the data inserted from the GUI.
• Extensively involved in resolving bugs fixes with Development Team. Generate necessary code fix for the issue ticket and Regression Test in the local Environment.
• Involved in Defect tracking and Reporting using Test director.
• Prepared the documentation for the future use of the application for risk survey reports.
• Coordinated and carried out testing with Development team and Configuration team for Regression Testing.

Environment: WinRunner, Test Director, Java, Java Script, HTML, Oracle 8i, SQL,
Windows 2000/NT.

QA Tester

Developed a Corporate Communication System for Andhra Pradesh Road Transport Corporation, AP, India for their comprehensive network of Bus Reservation System from remote terminals scattered over the twin cities of Hyderabad and Secunderabad for 500 long distance Express Services. Passenger Interface was designed. Database on Seat Inventory, Ticket details, Fare, Category, Route, Place and Fleet was maintained in Oracle RDBMS. Transaction with Database was made using Java Servlets and JDBC.

• Periodic reports generated by the application for various levels of management for decision and control process. Tested some screens and functionality manually.
• System Testing, Security Testing and Performance Testing was performed on the application.
• Created Test plans & Test scripts using automated tool Mercury Test director.
• Performed Manual Testing for verifying application functionality, User Acceptance Testing and the business processes to identify the defects.
• Reported tracked defects with reference to severity and types

Environment:Manual Testing, Test director, Developer 2000, Oracle, Windows.