Summary
8 years of experience in Software Quality Assurance and Testing of Web Based and Client Server applications, using Quick Test Professional (QTP), Quality Center, Test Director, Load Runner, Rational Clear Quest and Test Partner. Proficient in manual and automated testing and maintenance of applications and products using Java, J2EE, C++, VC++,.Net. Expertise in analyzing business requirements to develop and document test plans and strategies, use cases, test scenarios, test cases, test metrics and defect reports.

• Strong knowledge in Software development Life Cycle (SDLC), Software Testing Life Cycle (STLC), QA and Development Methodologies and Life cycles (i.e., Water Fall, Spiral, V-Model, Agile, Iterative, Incremental, RUP).
• Proven expertise in gathering and analyzing System specifications, Functional and Technical requirements and Developed testing processes and approaches according to client\'s standards.
• Extensive knowledge of QTP 9.2,9.0,8.2, Test director 8.1, Quality Center 10.0,9.2, Load Runner, Rational Clear Quest , UNIX and Windows NT/2K, Visual Basic 6.0, ASP 3.0, IIS, HTML 4.0, Cascading Style Sheets, Crystal Reports 9.0, VBScript, JavaScript.
• Excellent experience in testing applications developed using Java, J2EE, JSP, .Net, Oracle 8i/9i/10g and SQL Server 2000. Extensive knowledge on Integration and database testing.
• A sound understanding of data warehousing and ETL processes including star and snowflake schemas and data mart characteristics.
• Expertise in User acceptance testing, and regression testing in Client-Server and Web-based applications.
• Strong knowledge in creating Manual and Automated scripts for performing Functional, Regression, User Interface testing,Integration and System testing, load, stress, volume, performance testing efficiently. Expertise in creating frame work for Automated Testing Tools.
• Back-End testing in Oracle, and MS-Access using SQL Queries for data verification. Experience in quality management methodologies like IS0 9001, Six Sigma.
• Thorough understanding of the defect life-cycle process. Worked with cross functional testing teams and developers for closing defects. Responsible for issue resolving during QA and UAT testing.
• Facilitated meetings between business analysts and testers to clarify requirements which led to writing more efficient requirements and test scripts.
• Report the defects through the Defect Tracking Tools (Test Director/Quality Center/Clear Quest) for centralized information.
• Responsible in creating and updating the Requirements documents for different releases of Applications. Maintained document Template libraries and internal Project documentation.
• Team player, self-starter, multi-tasked, ability to adapt to new Environments and learn new technologies quickly and good communication skills.

Education Qualifications

• Bachelors in Computer Science and Information Technology.

Technical Skills

QTP 9.2/9.0/8.2, Test Director 6.5/7.2/7.6/8.0/8.1 Quality Center 10.0/9.2, Clear Quest, Win Runner, Load Runner

Databases:

Oracle v7.x, v8i, v9i,10g, SQL Server 7.0,2000, DB2 and MSAccess 97/2000

Languages:

SQL, PL/SQL, ASP, COBOL, C, C++, Visual Basic 6.0, .NET, Java, J2EE,

Operating Systems:

Sun Solaris 8, Linux 7.0, Unix, MS-DOS, Windows 95/98/NT/2000/XP

Microsoft Tools:

MS Office, Visio, Project, NetMeeting

ETl tools:

Informatica Power center8.6/8.1.1/7.X/6.X/5.X

OLAP/ BI tools: Business Objects XI/6.5/5.X, WEBI, Crystal Reports

Business Objects XIR2/XI/6.5/5.X, WEBI, Crystal Reports

Methodologies:

Kimball, Velocity

Web Technologies:

HTML, DHTML, XML

Applications:

MS Word, Excel, Outlook, PowerPoint

Scripting languages:

JavaScript, UNIX Shell (K-shell/C-shell)

Data Modeling:

Erwin

PROFESSIONAL EXPERIENCE

Confidential,Oak Brook, IL Feb 2011 - Present Senior Test Analyst,

Confidential, has a proud legacy in blood banking and continually releases advanced technologies designed by seasoned blood bank specialists that improve efficiency and patient safety. The application I worked on is called LifeTrak Plasma and LifeTrak for Department of Defense. This is Products for hospitals and stand-alone blood centers to manage blood and biologic materials from donor recruitment, through collection, testing, distribution, storage and transfusion. These robust solutions are used in more than 400 major institutions throughout the world, processing more than 50% of the US blood supply.

Responsibilities

• Responsible for preparing Test Plans,Test Cases based on the Business documents and System Requirement Specifications.
• Executing the test cases and running the test scripts to make sure the test is running as expected.
• Interacting closely with the developers, Business analysts, testers for testing the application.
• Responsible for working with all phases and stages of testing desired (Functional, System, Integration, Regression, Data Validation, User Acceptance (UAT)).
• Performed extensive functional GUI level testing using Test Complete and wrote tests from the scratch.
• Need to have excellent communication skills, problem solving and critical thinking skills. Reporting bugs for analysis. Documenting the actual results and metrics.
• Manages defects based on priority and worked closely with developers to verify that defects are fixed.
• Using PLSQL to create SQL queries for backend testing.
• Work closely with business analysts to verify new requirements and change controls to guarantee the effectiveness and correctness of test cases.
• Conducted meetings with client leads to review test cases created by the team and to verify that requirements are being properly tested.
• Responsible for working with different testing tools like Silk Central Issue Tracking, Silk.
• Submit weekly Testing, Defect Tracking and Code Promotion reports status to Mangers in a timely fashion
• Responsible for Carry out all the Quality Assurance activities for all deliverables, so that code and test results are delivered without any defect.

Confidential,IL
Confidential,Jan 2010 to Jan2011
Confidential,Senior Test Analyst,
This Change Request is intended to support the CSSR Plus Up Vendors by providing dealer’s customer information, when needed. To support the CSSR plus up, offerings are setup in the CRM Data Warehouse via the Acxiom Help Desk process. Acxiom will receive the dealer enrollment file from the vendor that identifies the dealers subscribed to the offering. For each offering, Acxiom will also receive a request file that identifies frequency parameters and filter criteria. Based on the request file, Acxiom will extract and transmit Sales and/or Service data to the plus-up vendors on a weekly or monthly frequency. Only data for the enrolled dealers may be sent.Offering, dealer enrollment and request data will be transferred to the campaign mart to be used for request approval and ad-hoc campaign requests.

Responsibilities

• Responsible for writing Test Cases, Test Plans, Test scripts and other test documents based on business requirement.
• Responsible for data validation testing using SQL and executing testing on data Warehousing projects.
• Responsible for developing detailed UAT test plans, conditions, scenarios, cases and related data and participate in UAT planning and execution activities for business and operations participants.
• Coordinate with the offshore testing team and help resolving the issues that occurs and making the smooth execution of the testing activities at offshore.
• Coordinated and maintained Test Environment UNIX Directories to keep them in Sync with Production.
• Participated in walkthroughs of requirements, specifications, database designs, and test strategies.
• Mentoring a team of testers on several projects and working closely with the end users during UAT Testing .
• Participate in the early phases of project to ensure the inputs into testing process and translate into Test plan and cases.
• Tested back out scripts for various CR TESTING (change requests) throughout the application.
• Performing application upgrades using a migration path which spans multiple releases
• Used animate job scheduler to implement weekend build and monthly build.
• Experience using HP Mercury Quality Center for large, complex multi-platform applications to include implementing automated testing solutions.
• Performing UI (User Interface Testing) to check if the application is user friendly to access by users.
• Involved in full SDLC of various Change Requests of GM CRM Data Warehouse.
• Written complex SQL queries usingjoins, sub queriesandcorrelated sub queries.
• Responsible for the creation and execution of test plans and scripts to verify software functionality is working according to business requirements..
• Responsible for gathering business requirements to create detailed test cases. Ability to map test cases to business requirements and perform high end regression testing.
• Tested the Adhoc sales and activity reports provided by BO developer against the RDM database.
• Worked with software testing methodologies with all phases and stages of testing desired (Functional, System, Integration, Regression, Data Validation, User Acceptance (UAT)).
• Reporting bugs for analysis. Documenting the actual results and metrics.
• Manages defects based on priority and worked closely with developers to verify that defects are fixed.
• Creating the test data before executing the tests. Responsible for designing, developing and the execution of reusable performance scripts.
• Co-ordinating with the Business Analysts to understand the business Requirements.

Environment: SQL,PL/SQL, Animate, PVCS, UltraEdit, BO XI/R2, UNIX, Quality center 11.0, MS Access, MS Excel and Windows XP Professional.

Confidential,Dublin, OH Nov 2008 to Dec 2009
Test Analyst

Confidential, is a truly web based claims management/healthcare application that provides users with a host of benefits. It is a java based application with J2EE Compliant .It is used to manage claims for multiple lines of insurance, including Workers compensation, Professional Liability, General Liability, Auto, Property, and Employment. IVOS is highly configurable and can be customized to meet any organization needs using the IVOS Admin Module. This web based application use I-CAPS for a user friendly conversational interface between the system process and the user.

Responsibilities

• Responsible for writing Test Cases, Test Plans, Test scripts and other test documents based on requirement and design in Quality Center.
• Performed Functional Testing, Integration Testing, Regression Testing, Black Box Testing,

User Acceptance Testing and Testing Business Process.

• Responsible for managing Claims Management process like Benefits, Pricing, Adjustments and executing Test cases.
• Responsible for testing java applications. Mentoring a team of testers on several projects.
• Performing UserInferace (UI) Testing by checking the parameters like consistency, usability, visibility, accessibility and compatibility.
• Responsible for writing Unix scripts for reporting defects and performed web services testing.
• Familiar with most aspects of the application includes reports, parameters, claim management, intake services, and client/interfaces.
• Creates exception reports to identify fields of incorrect data and actively participate in requirement gathering and design process.
• Experience working with WSDL and Java-based technology and performing API testing.
• Participate in the early phases of project to ensure the inputs into testing process and translate into Test plan and cases.
• Responsible for performing adhoc,functional and integration testing in different web browsers
• Creating Virtual User Scripts, Defining User Behavior, Running Load Test Scenario, Monitoring the Performance, Analyzing Results).
• Responsible for gathering business requirements to create detailed test cases. Ability to map test cases to business requirements.
• Complete understanding of development lifecycle and quality assurance phases.
• Developed load scripts, executed and monitored the performance tests, draft summary reports and review results with the team.
• Experience and understanding of Data model, Database and extensive knowledge in writing in sql queries.
• Wrote and executed system test plans for web-based software applications including functional, usability, browser compatibility, performance, installation, load and stress tests.
• Wrote and executed test plans and test cases for testing of applications with web services.
• Responsible for designing, developing and the execution of reusable performance scripts.
• Generated test plan segments and testing scenarios for business requirements, user interface testing.
• Submit weekly Testing, Defect Tracking and Code Promotion reports status to Mangers in a timely fashion.
• Develop Complex SQL Queries to check the data integrity on Oracle database.

Environment:: Load Runner, QualityCenter, Unix, Java, J2EE, Oracle 10g, Mozilla, Win98/2000/XP.

Confidential,Dublin, OH May 2007 to Oct 2008
Test Analyst

Confidential,provides the Leave Management Function/healthcare application for Sedgwick CMS. It is secure, easy to maintain and it provides a robust collection of features, including support for National level accounts and standardized data exchange for vendors contracted by Sedgwick CMS.
Total absence management system. For the complete claims management and claims Audit I-CAPS is designed to allow the user to completely manage the claims status, tracked and maintained through or unique logging system like receiving, entering and reviewing claims.

Responsibilities

• Ensures data integrity, develops and produces reports utilized in measuring data accuracy.
• Assist in the completion of appropriate client set-up and maintenance (parameter) forms.
• Familiar with most aspects of the application includes reports, parameters, claim management, intake services, and client/interfaces.
• Analyzed user needs, involved in design to test and verifying end user needs.
• Responsible for using Facets for network management by effectively administering complex provider and facility contracts and accurately forecasting the financial impact of proposed rates and terms.
• Responsible for managing Claims Management process like Benefits, Pricing, Adjustments and executing Test cases.
• Responsible for using Facets to maximize efficiencies through greater automation and enables seamless transactions between your providers and members.
• Responsible for system testing Complex Applications developed for .Net applications.
• Performed Subject Matter Expertise in Clear Quest/ Quality Center testing tools and testing processes.
• Develop and implement test cases and develop the requirements for Quality Assurance Procedures.
• Identifying the test scenarios from the functionality. Responsible for UAT Testing.
• Performed Scalability, Performance and Load Testing using Load Runner (System Analysis,
• Generated test plan segments and testing scenarios for business requirements, user interface testing.
• Responsible for working with different testing tools like TFS, HP Quality Center, Quick Test Professional (QTP).
• Responsible for performing adhoc,functional and integration testing in different web browsers
• Experience working with a test automation framework such as DataDriven and Keyboard driven frameworks.
• Experience in the area of Load/Stress testing, Regression Testing deployment and Analysis.
• Submit weekly Testing, Defect Tracking and Code Promotion reports status to Mangers in a timely fashion.
• Involved in automation Infrastructure development using Quick Test Pro.
• Delivered high Quality of customer service to the clients. Support the Total Performance Management initiative.
• Develop Complex SQL Queries to check the data integrity on Oracle database.
• Ability to understand architecture of products and subsystems. Able to identify and describe major components and public interfaces. Able to work with technical resources from other groups to identify critical system interface and integration test points, and translate into measurable test requirements.
• Performed extensive functional GUI level testing using Test Complete and wrote tests from the scratch.

Environment: QTP, Quality Center, .Net Framework 1.1/2.0/3.0,Oracle 9i, IE7.0, Firefox, Win98/2000/XP.
Confidential,Dublin, OH Jan 2005 to Apr 2007
Quality Assurance Analyst
Confidential,is a customer service tool that permits prompt and efficient adjustments to be made to customer bills. BAM also records and reports these adjustments for trend analysis and problem resolution.

Responsibilities

• As a member of the BAM, reviewed the Business and functional requirement documents and identified test scenarios for the applications.
• Responsible for data entry of new adjustments.
• Performed extensive manual testing including integrity, functional, system & Performance testing and User Acceptance Testing and automation testing.
• Extensively used SQL and PL/SQL in writing SQL queries, Stored Procedures, Triggers and User-Defined Functions.
• Performed UI(User Interace Testing) to verify if the application is accessable by client easily.
• Responsible for customer communication, issue tracking and resolutions.
• Participated in the full test lifecycle from the analysis of requirements, though the development of test procedures, test cases through to the raising of defect reports.
• Performed Functional, Regression and Integration Testing, web service testing, Uncovering and detecting software defects though systematic testing at various levels of software development and tracking and reporting of those defects.
• Experience in real time billing systems.
• Expertise in testing reports and functionalities of the application developed using ETL tools.
• Participated in risk identification and issue tracking. Formulated Test Plan, Test Scripts and Test Cases for Functional, System and Regression Testing based on the Design Document and User Requirement Document.
• Responsible for creating and tracking BR’s/ITR’s.
• Performed extensive functional GUI level testing using QTP and wrote tests from the scratch.
• Developed Test Cases and automated Test scripts based on the functionality of individual screens and overall system flow.
• Responsible for Carry out all the Quality Assurance activities for all deliverables, so that code and test results are delivered without any defect.

Environment: QTP, Quality Center, Clear Quest, SQLServer2000/2005, IE7.0, Win98/2000/XP

Confidential,Dublin, OH Dec 2003 - Dec 2004
Quality Assurance Analyst

Confidential,application serves various segments of Qwest Customers viz. Wholesale, Commercial and Consumer. By means of a GUI interface, the CASPER systems provide users (Customer Service and other departments) with on-line, real time access to and control of customer account data for all segments of accounts.

Responsibilities:

• Responsible for creating test cases and test plans to view customer’s account history, billing history (including call detail records for consumer customers).
• Responsible for modifying basic account profile information such as name, address, phone number, etc.
• Performed tasks for entering trouble tickets when a customer reports a problem (NTM).

• Involved in Smoke Testing, Functional Testing, System testing, Regression and Integration testing.

• Responsible for entering billing tickets for adjusting a customer\'s bill (through soft-link to BAM).
• Enter comments pertaining to a customer\'s account. Add/modify switched services to existing accounts.

• Perform other routine customer service functions (i.e. taking credit card payments).
• Developed Load Runner scripts and design load test scenarios.
• Developed load scripts, executed and monitored the performance tests, draft summary reports and review results with the team.

Environment: Load Runner, Quality Center , SQL Server2000/2005, Oracle, Apache (Http server), IE 6.0, Firefox.