SUMMARY

Over 4 years of experience in IT, Software Support, Investment and Business Management.
Certified as a Software Tester

SOFTWARE and TECHNICAL SKILLS:

• Software Development Life Cycle (SDLC) and Project Life Cycle.
• Analyzing requirements, scope of a project, change control and traceability
• Writing functional and technical specification documents, and adept in using MS Word, MS Visio, MS Excel, MS Access, MS PowerPoint
• Trained in Software Testing tools, writing Test Scripts, tracking defects and reporting bugs, manual testing, data testing and Black box testing techniques.
• Windows 7 architecture, features, installation, compatibility and solutions.
• Application Software Installations, testing software and network security

EDUCATION:

B.S Engineering in Electronics, Communications and IT
Masters in Business Administration
Masters in Information Systems

Specific experiences include:

• Analyzed functional Requirement Specification and System Design Specifications
• Review test effort, perform risk management, create defect reports, issue sign off’s and work with implementation team during release.
• Windows 7 migration and application compatibility.
• Testing experience includes application from Healthcare, IT, web-apps in physical and virtual production systems.
• Experience in unified communications, softphone applications on XP and Windows 7 operating systems.
• Performed different types of testing at all stages in the Software Development Life Cycle (SDLC) including Operations Readiness Testing.
• Created Scripts from Business Requirements and also from Use Cases by analyzing and identifying Scenarios from existing Unified Modelling Language (UML) designs.
• Demonstrated skills in Requirements gathering, Test case preparation, Validation and UAT.
• Extensive experience in Security, System Configuration, integration testing, regression testing, User Acceptance testing, black box testing, GUI testing, browser compatibility testing and load/performance testing.
• Application Installation and maintenance, communication application and protocols.
• Intrusion, prevention, detection and establishing end point security.

Quality Assurance Skills

• Operation Readiness Testing, Performance Testing, Manual Testing, Functional Testing, Regression testing, UAT, RAD, RUP, Agile methodologies.
• Incident Management, Black box testing, Maintenance, Compatibility, Stress and Load testing.
• Writing test scripts, bug tracking, defect reporting, test deliverables, risk analysis, test planning and estimation.
• Systems Implementation, SDLC, Waterfall, V-model, MS-Visio, GAP Analysis, configuration and maintenance

Confidential, Feb 2012 – Current

Operations Readiness Testing – QA & Testing Sr Specialist

Confidential,is a global health service company that offers health, life, accident, dental, and disability insurance, and related health services.

Responsibilities

• Conduct assessment meetings with: implementation team, software distribution team and project manager to review the production/release timelines, risks, requirements, unit testing, system testing, business sign offs.
• Review Test Scripts and perform Operation Readiness testing to issue a final report to Software distribution.
• Determine pre-requisites, compatibility, risk assessment and security.
• Distribute and install the final version on production systems and test stability of production environment.
• Update test scripts, design steps, defect report on HP Quality Center
• Coordinate test effort for hot fixes and emergency change management.
• Windows 7 migration and test application compatibility.
• Work with application team to review and resolve UAC/elevated access issues and set group policies.
• Check application configuration and point to the right environment.
• Test applications on physical and virtual production workstations and servers including Citrix.

Environment: Windows 7, XP, HealthCare applications, IT applications, Web applications, VMware.

Confidential, May 2011 - June 2011

Unified Communication Applications Project.

Responsibilities

• Write proposal to a Health Care Company recommending a communications upgrade.
• Configure and track hardware and software requirements from stakeholders.
• Integrate VOIP, video, EIM, e-mail, UC Client and other software with XMPP.
• Implement Communications enabled Business Processes (CEBP).
• Create and host website to demonstrate the functioning of the applications.
• Run and install CGI scripts on a Linux based server.
• Performed functionality, browser based testing on web applications and CGI Scripts.
• Prepare a Financial Analysis of the project to calculate ROI over a period of 3 years.

Confidential,

Senior Technical Support Expert May 2009 - June 2010

Confidential,is a multinational information technology corporation that develops, sells and supports computers, servers, data storage devices, network switches and software.

Responsibilities

• Application software installations, network security, performance testing.
• Expert Level Support in Windows7: OS installation, requirements, application compatibility, and migration from vista/xp.
• Office 2010: Installation, migration, compatibility, licensing, patches and upgrades.
• Configure and maintain servers, home and office networks, high end multimedia computers, test security and prevent intrusion.
• Intrusion prevention, detection and establishing security.
• Update SIEBEL and manage delivery of services and solutions.
• Check system requirements and configuration management.
• Finalize Requirements from Small and Medium businesses in EMEA countries.

Environment: Windows 7, Vista/XP, Security Applications, Internet Explorer

Confidential, Nov 2008 - Apr 2009

Technical Analyst in a Project on Investment Banking

Confidential, is one of India\'s leading financial services companies providing a complete life-cycle of investment solution in Equities, Derivatives, Commodities, IPO, Mutual Funds, Depository Services, Portfolio Management Services and Insurance.
With a physical presence in over 300 cities of India and an online presence through Sharekhan.com, it is India\'s premier online destination for trading customers.

Responsibilities

• Technical analysis of various company securities using various software tools and charts
• Worked on Sharekhan’s trading software called Sharekhan TradeTiger.
• A single platform for multiple exchange BSE & NSE (Cash & F&O), MCX, NCDEX, Mutual Funds, IPOs
• Multiple Market Watch available on a Single Screen
• Multiple Charts with Tick by Tick Intraday and End of Day Charting powered with various Studies
• User can save his own defined screen as well as graph template that is, saving the layout for future use.
• User-defined alert settings on an input Stock Price trigger
• Online fund transfer activated with 12 Banks
• Gather market derived data, document, analyze the data and draw charts.
• Study trends and patterns, price volume relationships and pick high potential trades.

Environment: Windows XP, Internet Explorer

Confidential, Mar 2006 - Aug 2007

Technical Support Officer
Confidential,is a Global outsourcing company that delivers multi-channel customer and technical support services in the IT industry.

Responsibilities

• Configure home and office networks, intrusion prevention, configure e-mail clients, browsers and resolve security issues.
• Troubleshooting Internet application issues at client and server end
• Expertise on Windows 95/98/2000/2003/NT/XP/Vista and Basic OS problems
• Configured web email with email client software such as Outlook express, MS Outlook, Eudora, Thunderbird, Novell, Netscape Messenger and others.
• Mail recovery and backup of OST, PST, CSV files and Email archiving.
• Support Antivirus, anti-spy ware and firewall software’s provided by McAfee, Symantec-Norton, Trend Micro Pc-cillin, AVG, Windows defender and many others.
• Handled a separate queue to test intrusion prevention software called protection control center provided by EarthLink.
• Configure browsers, reset tcp/ip, Application Servers and Firewalls
• Assisted clients on all MS Office applications, email issues, system software, application programs, resolved their concerns and repaired many applications
• Test security and system configuration, application installations, set up and maintenance.
• Worked on PeopleSoft CRM tool called Vantive and other software.

Environment: Windows 95, 98, ME, XP, 2000 / NT, Vista, Internet Explorer, Firefox