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Quality Assurance Resume

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New Jersey, NJ

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PROFILE

IT professional with strong analytical skills and experience with implementation and administration of quality assurance metrics. Excellent problem solving, interpersonal communication and project development skills. Recognized as an individual who achieves excellence in customer satisfaction, process and product quality and reliability. Strong understanding of different software development life cycles and contemporary software quality assurance processes and automated tools. Proven track record in successful project management. Special skills include:

Systems Implementation, Trouble Shooting, Training,
Client Management, Quality Assurance, Teamwork/Customer Support

PROFESSIONAL EXPERIENCE

Confidential, 1983 – 2010

Quality Assurance Designer – Personal Lines - Auto 2003 - 2010

  • Analyze, inspect, manually test systems and implement ongoing quality improvement processes

to assure quality for large and complex projects for Personal Lines Automobile mainframe application

  • Communicate important issues or developments identified during quality assurance activities and provide recommended process improvements to management
  • Anticipate program release problems, explore alternative approaches and take corrective action, escalating as needed, to resolve and achieve commitments
  • Manage the planning and execution of product testing efforts using Quality Center including all associated resources to meet committed delivery dates
  • Identify, analyze, and document problems via Quality Center with Personal Lines automobile insurance applications following an established QA methodology
  • Defined, developed and implemented quality assurance practices and procedures, end user test plans and other QA assessments

Business Analyst – Personal Lines - Auto 2000 – 2003

  • Developed specifications and project plans, estimated time requirements, established deadlines, and monitored progress toward critical project milestones for the Personal Lines Automobile Mainframe system
  • Anticipated client needs before they occurred and presented solutions to project management team that covered issues at hand
  • Advised management of issues that impacted project development, and coordinated appropriate actions to resolve conflicts and avoid project delays

Telecom Engineer 1989 – 2000

  • Developed Voice Response Unit (VRU) platform to allow employees to enroll in benefits program which reduced overhead and yielded significant cost savings
  • Researched, assessed, recommended and implemented enhancements to the corporate telephony services and dependent systems environments
  • Inspected and monitored installations to ensure compliance with applicable regulations, guidelines, standards, and procedures
  • Resolved complex technical problems and provided assistance to Installation and Maintenance personnel.
  • Monitored the status of the various PBXs, voicemail systems and troubleshoot any service impacting problems

Quality Assurance 1985-1989

  • Manually tested small-to-medium projects within the Personal Lines Automobile

mainframe application

Programmer 1983-1985

  • Programmed in structured COBOL on the mainframe Personal Lines Automobile system

Technical Skills: Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Outlook;
Quality Center – Test Plan, Test Lab & Defect tracking; PPM; Testing
Solutions; TOAD, JCL, Business Objects

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