Objective

Looking for a challenging position in software quality assurance with varied responsibilities and potential for advancement where I can use my diverse QA/Testing expertise, in both client/server and web environment.

Summary
Over six years of diversified IT experience in Financial, Pharmaceutical and Telecommunication industries.Developing test strategy comprising test plans, test cases, test scripts and test reports, automation of testing of various client/server and web applications.

• Proficient in manual testing as well as automated testing tools and involved in various stages of SDLC.
• Analyzed Functional Requirements Specification (FRS), System Design Specification (SDS).
• Expertise in preparing Test plans, Test script and Test Cases for manual and automated testing.
• Programming skills in HTML / DHTML, PL/SQL, SQL
• Used FOCUS as a reporting tool for analyzing and formatting the data and to create reports.
• Extensive experience in using Automated Testing tools such as Test Director, Quick Test pro, and, Win runner, Mercury quality center, IBM RationalClear Quest.
• Experience in Black Box, Functional, Integration System, Regression, UAT, and Database testing.
• Thorough knowledge of SDLC and testing methodologies.
• Experienced in writing test scripts using MS-Excel and MS-word and executing them manually.
• Used Quality Center for test management, defect tracking and as a reporting tool.
• Dedicated and conscientious work ethic, able to work independently or as participation member in a team environment.
• Worked on Windows NT 4.0, XP, UNIX, 2000, 2003 Workstations and Servers.
• A very good team player with the ability to work independently, to interact with end users and analyzing existing systems.
• Proficient at grasping new technical concepts quickly and utilize the same in a productive manner, Self-Motivated, Creative and Good Communication Skills.

Status

U.S. Citizen.

Education & Technical Certification:

• Bachelor of Arts (Economics)
• Microsoft Certified professional (MCP) Certified.

Technical Skills

Operating Systems : Windows 95/98/2000/NT/XP/Vista, MS-Dos, UNIX, Linux.
Database : Oracle DB, MS SQL SERVER, MS Access, DB2,SQL Developer.
Testing Tools : Quick Test Pro (QTP) 6.5/8.0,Win runner, Quality Center 8.2/9.0,
Test Director 6.0/7.8, FOCUS 7.3.2, Quick Base, IBM Rational Clear Quest.
Testing Methods : GUI, Black Box, Integration, Regression, Functional, Back End, UAT, System and Smoke Testing.
Packages : MS Word, MS Access, MS Outlook, PowerPoint, Excel, VISIO.
Web Technologies : HTML, DHTML.
Methodologies : SDLC, Waterfall, RUP, Agile.
Knowledge of Web browser: Internet Explorer, Safari, Fire fox, Netscape.
Hardware : IBM Compatible PCs and UNIX.

Professional Experience

Confidential Hopewell NJ March 10 to May 10
Role : QA Analyst
Project: CODG (Client Onboard Data Governance)
Confidential is one of the leading borkrage company and has recently merged with Confidential, which is one of the largest bank.Confidential offers a broad range of brokerage, investment advisory (including financial planning). Worked as a QA Analyst on CODS project. I was working on the multipale web applications like EAO(Enterprice Account opening) to create a brand new accounts, SCP(Single client profile) to modify the Account, DG(Data governance UI) where FA and CODG(Super User) can view or modfy the customer accounts or track the customers accounts. These are the application its allow FA or CODC(super User) which is allow to improve the borkrage business.

Responsibilities:

• Analyzed Software and Business Requirements documents to get better understanding of both Merrill lynch and Confidential system from technical and business perspectives.
• Reviewed use cases and other technical documents with BA and Project manager to better undestand the Line of Business.
• Reviewed Business requirement document and functional document to create test script.
• Involved in developing Test Strategy, and test cases and design the manual test scripts.
• Created personal and business account through IBM KDA(backend) for testing use.
• Using EAO UI (Enterprice Account opening) created personal and business brand new test account for testing.
• Modifed or update customer’s account level and Profile level information on the backend using IBM KDC and IBM PATH (back end )
• Using SCP UI (Single Client Profile) modify and update personal and business test account.
• Verify new functionality for Data Governance UI as a FA (Financial Advisor) and CODG user.
• Performed Functional, Regression, end to end testing of the Data Governance UI application.
• Validate customer’s profile information in to the IBM main frame as well as in to the Oracle Database.
• Performed extensive back end Database testing using SQL queries.
• Conducted regression testing on each new modules done with .net of applications under test.
• Responsible for updating and maintaining the Rational Clear Quest for reporting and logging the defects found during functional and regression testing and follow up the bug life cycle.
• Responsible for retest the bugs(defects) and update the status accordingly in to IBM Rational clear quest.
• Worked closely with developers to resolve identified problems in new and existing applications
• Performed mapping testing and negative testing, positive testing, Ad-Hoc testing.
• Involved in the status meeting with manager and all QA Team to review the progress.

Environment: IBM Mainframe (Knowledge Database), .net, java, MS Office, IBM Rational Clear Quest, Windows XP, SQL Developer, Oracle

Confidential NJ Sep 08 To Dec 08
Role : QA Analyst
Project: Web Application, client.
Confidential is one of the fast growing and leading insurance company in North America. Confidential has approximately 200 employees and over 300,000 policyholders. This company has several branches in US and Puerto Rico. Confidential is currently licensed to do business in 49 states as well as the District of Columbia, the U.S. Virgin Islands, and Puerto Rico.
As a QA Analyst I was working with the multiple applications under the Project CSO 2000. Worked on new functionality has changed for premium rate and age limits new riders such as waiver premium, ADB, spouse rider, child rider which is affect all values posted in policy.

Responsibilities:

• Performed UAT – User Acceptance Testing by logging in as policy holder checking and navigation user interface.
• Analyze Business requirement document and functional document to create test script and test plan.
• Conducted Regression testing on each new custom FBR modules done with .net of applications under test.
• Performing various types of testing, such as functional, regression, user acceptance (UAT), negative and Positive testing for E-commerce application and client based application Desktop Illustration.
• Reported bugs in Quick Base tool and Email notifications to the developers and QA Manager.
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.
• Responsible for proofreading policy contract. For template and value review by using adobe OCR (Optical character Reorganization) and validate against legal document and Actuarial table.
• Responsible for Manual Testing and Automation Testing using QTP and EPAM.
• Execute the existing script and modify with using VB Script test script using QTP.
• Perfumed back end testing by executing sql queries in sql developer.
• Use Calligo enterprise as our DMS that handles all documents.
• AS 400 – we were using to get the customer insurance policy information and print the policies documents.
• Using QTP automation tool to record and run the AS 400 screen and doing regression testing.
• Responsible for weekly status meetings showing progress and future testing efforts

Environment: IBM Mainframe, .net, java, Quick test pro, MS Office, Calligo Enterprise, Quick Base. AS400, Adobe Reader 8.2, Windows XP, SQL Server, SQl Developer.

Confidential Wilmington, DE March 07 To May 08
Role : UAT Tester
Project: Automated Penalty Pricing
Confidential, based in Charlotte, North Carolina, is the 2nd largest commercial bank in the United States measured in assets, and the third-largest company in the world by the 2006. The project MORE. I was working “Automated Penalty Pricing” deals with the re-pricing of the credit card accounts based on the credit behavior of the customer. We increase the APR of such accounts, by which the customer makes mistakes by not paying at proper time which makes the account late or utilizing more amount than the credit line which makes the account OCL. There are different types of credit cards such as Master, Visa, and Amex etc, Confidential handles all types of the credit cards. They fix different APR’s to different customers based on different criteria. Pricing in this context means the APR of the credit card.

Responsibilities:

• Analyzed Software and Business Requirements documents to get a better understanding of both Confidential and Confidential system from technical and business perspectives.
• Look the Source data TSYS(Confidential - CIS Customer Info System) to pull Credit Card information.
• Performed role as UAT Tester, doing regression testing as well as new functionality.
• Perform end to end validations and track defect resolution by using quality center.
• Reviewed Business requirement document to creating test plans, test cases, and test scenarios for Call Events, Triad Key, Pre-Triad Key, Pricing Event, Blaze, Curing, Pricing Set Table and mapping business requirements to test.
• Performed UAT, Functional, Regression and Integration, End to end Testing of the application.
• Conditioning the accounts based on Pricing and Trigger eligible using ConfidentialIS Mainframe.
• Used FOCUS query to pull back accounts from the database for Validation purpose.
• Defects were logged and tracked using the Quality Center. Analyzed results using the Mercury Quality Center
• Validated APR Overrides, Interest Product Type, Contract Change, Mail Code, and various collection Buckets in IBM main frame (TSYS).
• Validated Cycle, Status, History, Current Balance, Credit Lines for the accounts.
• Validating accounts are in Late Trigger, OCL Trigger or Delinquent trigger.
• Used Dart net for running the Query and sorting the accounts for Payment Suppression and Add Retail.(in Test Environment ).
• Used FOCUS as a reporting tool to create reports which is used to track the reprised accounts.
• Interacted with Developers and Project Managers to follow up on Defects/Issues.
• Participated in various team meetings and discussed Enhancement and Modification requests.
• Responsible for updating and maintaining the Quality Center for reporting and logging the defects found during functional and regression testing and follow up the bug life cycle.

Environment: IBM Mainframe (TSYS), Dart net, Quality Center 8.2, Focus Queries, windows XP MS Office

Confidential Wilmington, DE March 06 To Oct 06
Role : QA Analyst
Project: Web Application – Online Banking
Confidential is one of the largest bank in United State Of America. Worked as a QA Analyst at Confidential/Confidential Online Banking System. Bank offers a full range of financial services to commercial and business customers, and consumers. Confidential is one of the leading and most admired banks and has recently merged with Confidential, which is the one of the largest credit card company. This is an e-commerce web based application, which allows the customer to register and enroll for online banking services for their credit cards. The card holder can login after enrolling the account and view account information, details on the account, view and download statements and pay bills online. Bank provides investment management, retail and commercial banking, consumer finance and investment banking, Loan products and services. The Bank Online option on the web site enables the customer’s access their accounts with the bank via the Internet. All the account holders need to do is enter their ATM Card ID, all type of Credit Card and their selected password. This enables them to check their current balances with the bank. The customers are also provided the service of instant transfer of funds between their Checking and Savings Accounts. It also allows the customers to Invest Online and it has facilities for shop safe, online shopping and online pay as well.

Responsibilities:

• Involved for creating and managing a UAT Plan, involved in maintaining schedules, dealing with resource constraints, providing guidance, setting environment and with identifying and recommending changes to established a perfect UAT Plan.
• Performed UAT – User Acceptance Testing by logging in as card holder and checking the various e-Alert, navigation and user interface.
• Responsible for validate the customer information from IBM mainframe(3270) and in the database by using sql queries and Dart Net.
• Worked with the Developers/Functional staff to evaluate the need for changes to the application based on existing system.
• Performed Validation testing on the application and navigation for various scenarios and report the bugs by using Mercury quality center.
• Involved in various interactions, meetings with business Analysts, Project managers and discussed Enhancement and Modification Request issues.
• Tested the new functionality User Interfaces and Security of the web application.
• Managing of Defining, creating, documenting, verifying, and executing test cases and work with development team to resolve UAT issues.
• Maintained and troubleshoot test issues, recorded test results, tracked and prioritized defects, actively participated in release decisions and established measures of test efficiency, effectiveness and product’ readiness
• Documented the entire testing process, test metrics, assessment report, and test results.
• Identified the Defects in applications and reported the issues using Mercury quality center.
• Performed various type of browser testing using Internet Explorer, Fire Fox and Safari browsers.
• Performed all phases of end-to-end testing which includes User Acceptance testing.
• Defects were logged and tracked using the Quality Center. Analyzed results and graphs using the Quality Center.
• Tested the application compatibility in all versions of Netscape and Internet Explorer browser.

Environment: Quality Center 8.2 Mainframe, Dart net Tool, ORACLE, DB2 , Window XP, Wire frame , HTML, JAVA , Internet Explorer, Fire Fox and Safari browsers, Macintosh

Confidential, New York Jan 05 To Nov 05
QA Consultant
Project: Online Banking System
Confidential conducts business through four primary business lines: Retail Banking & Financial Services, Home Loans, Commercial Banking, and Card Services. Confidential’s Retail Banking and Financial Services segment offers a comprehensive line of deposit and other retail banking products and services to consumers. The Retail Banking and Financial Services segment also provides products and services to small businesses and assists them with payroll, cash management, and retirement planning. Confidential Investments is a full-service brokerage firm that specializes in helping individuals meets their financial goals. The segment offers a broad range of investment products, including individual retirement accounts (IRAs), fixed annuities, life insurance, stocks and bonds as well as retirement and estate planning.

Responsibilities:

• Responsible for working with the line of business to analyze business requirements, providing technical expertise, and producing specifications for any new change in applications.
• Involved in developing Test Strategy, Test Plans and test cases, Design and developed the manual and automated test scripts.
• Created test data for validating scenarios based on functional requirements specifications
• Responsible for creating and maintaining Requirement Traceability Matrix (RTM) and traced the requirements to the corresponding test cases.
• Coordinate with the PM and testing lead for the precise scheduling of the test runs.
• Assisted external clients during the UAT. Conducted and created reports at the end of the UAT test.
• Participated in full SDLC and handled complex projects involving the different phases of SDLC like requirements gathering, design, coding, testing and maintenance.
• Used Quality Center to store, schedule test cases and report bugs.
• Responsible for inserting checkpoints to check the basic functionality of the applications including the values of text string, page, table, database etc using QTP
• Performed Data Driven Testing using Mercury’s Quick Test pro.
• Parameterized the scripts and enhanced them according to the test case in QTP
• Developed automation Test scripts using Quick Test Pro to enhance the power of the Scripts for handling complicated scenarios
• Maintained repositories of recorded objects for each action separately and collectively as required.
• Responsible for parameterization of objects to verify the application with multiple sets of data.
• Performed Data Validation of the data flow from front-end to back-end using SQL queries.
• Performed extensive back end Database testing using complex SQL queries
• Develop and execute test scripts in Quality center and ensure the testing results correspond to the business expectations.

Environment: QTP, Mercury Quality Center, Windows 2000, Oracle, VB, SQL, UNIX(F-Secure client), .NET

Confidential, NJ Nov 03 To Dec 04
Role : QA Tester.
Confidential, engaged in developing, manufacturing and marketing generic and proprietary pharmaceuticals. Worked on a web based company information system. By using this web site one could have the detailed information about the company and as well as the information of any products available, doctors information, pharmacist information, prescribing information and order for the specific product. If an order is placed through the on line the product will be sent to the specific person in certain time. The details of upcoming products are also available in the system.

Responsibilities:

• Participated throughout the testing life cycle, for requirements, test design and review, through the development and testing process.
• Created effective test cases based on corresponding business /user requirements documents & technical specification and other operating conditions.
• Created Test Case in Excel to verify where new functionality/requirement based on the Design Document & Business Requirements Documents have been added into regression test bed.
• Documented Technical Specs and developed test plans and test scripts for manual testing.
• Performed UAT, Integration Testing, System Testing, Regression Testing.
• Conducted integration testing, identified application errors, resolved issues through bridge calls.
• Maintained Test Logs, Test Summary reports and participated in defect review meetings.
• Responsible for back-end testing/database testing, which was done using SQL queries.
• Used Test Director for bug tracking and investigated software bugs.
• Doing validation to consider company SOP,GMP and follow FDA and DEA Rules like 21 CFR (Electronic Records, Signatures ,Prescription Drug Marketing,etc)
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements. Ensured cGMP and compliance requirements (Title 21 CFR Part 11) were met.
• Developed use case with UML for new product functionality. Updated SOPs and WIs
• Performed Data Driven Testing using Mercury’s Quick Test pro.
• Parameterized the scripts and enhanced them according to the test case in QTP
• Performed regression testing of applications using automation tools like QTP. Documented all phases of system life cycle and successfully completed QA checkpoints.

Environment: HTML/DHTML, VB, Access, Sybase, SQL, QTP, Test Director, and Windows 2000, PVCS Tracker, C ++.

Confidential, MichiganJan 03 To Aug 03
(NASCO) Account
Role: Software QA Analyst
Improve source system data-mappings and interpretation to better explain 835 payments and adjustments. Show improvements in 835 balancing-line and claim level. Improve COB data in 835s.Improve remark code translation and derivation. Improved adjustment matching by implementing claim level check against more robust DB claim repository, Perform end to end workflow claim level logging to identify claim data quality for better reporting.

Responsibilities:

• Analyzed User Requirement Specification (URS) & Functional Requirements Specification (FRS)understand business rules of application.
• Developed test scenarios and test cases based on the test plan and FRS.
• Performed functionality testing, Regression testing, and navigation testing.
• Tested HIPAA EDI transactions such as 835, 837 (P, D, I) 276, 277, 278.
• Worked on various system enhancements (NPRs/COREs) and Defect/PID resolutions in the dental and professional/facility medical lines of business on the NASCO claims processing system.
• Worked with NASCO teams to get current work flow for detailed business process.
• Involved in applications analysis and testing which involves claims processing in NASCO- NPS
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Coordinating and Developing QA activities.
• Worked extensively on NASCO system on claims management process and benefit coding/NPS systems
• Built use and test cases for NASCO automation procedures implemented by teams
• Wrote Test Cases and performed User Acceptance Testing (UAT), documented in the detail defects using the Defect Tracking report.
• Wrote SQL statement and stored procedures in Oracle for extracting data.
• Used Test Director to logged defects.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Environment: Test Director, HTML, Oracle, SQL, PL/SQL, Microsoft Visio, Windows 2000, NASCO, CMA, NPS and UNIX, Java, C++

Confidential, Seattle, WA Sep 01 To Oct 02
Role: QA Analyst
Confidential is one of the nation’s leading Communication service providers and also plays a major role in local telephone industry. Detailed information about there billing, services, new features, company information, due dates, minutes used, and payment information was provided to each Customer Online Billing System, Customer Online Billing System (COBS) is a Web based application. It’s used to generate the Customer bills based on their billing Cycle date, retrieve billing history, View transactions of Customer etc., which will be published on internet for on line viewing, by the customers. Marketing for each product like Long distance, DIA/DSL etc., for internal sales planning.

Responsibilities:

• Worked closely with Development team to discuss the design and testing aspects of the applications to design the Test plans.
• Developed test scripts and designed test cases. Executed test scripts.
• Used Test Director for preparing the test plans and manual test scripts.
• Test execution-using Test Director.
• Bugs were reported to Developers using Test Director and after rectification from Developers regression testing was performed.
• Worked with developers using Test Director to fix the defects.
• Performed System Testing, Functional Testing, Black Box testing and Regression Testing.
• Review of manual methods to design, develop and execute automated test cases using Win Runner.
• Created Data-Driven Tests by using Data Driver Wizard and by manually adding data driven statements to test scripts to check how it performs the same operations with multiple sets of data.
• Interacting with developers to resolve technical issues
• Detect defects, communicate to the developers using Test Director and tracking the defects
• Responsible for weekly status meetings showing progress and future testing efforts

Environment: JAVA, HTML, java Script, SQL, Oracle, Win runner, Test Director, WINDOWS /NT.