OBJECTIVE

Seeking opportunity as a Sr. Quality Analyst where I can leverage my skills to achieve corporate goals.

SUMMARY

• 8 years experience in Software Testing, Development and Quality Assurance of various Web and Client-Server applications using Mercury Tools likeWinRunner 7.2/7.5/7.6/8.0, LoadRunner7.6/7.8/8.1/9.0, QTP 8.2/9.0/9.2, Test Director 8.0, Quality Center9.2, Rational Clear case , Clearquestand Manual testing.
• Experience working with different Software development life cycle (SDLC) models like Waterfall and Agile Methodologies.
• Experienced with writing automated Test scripts, designing Test procedures and Test cases.
• Extensive experience in Functional Testing, Unit Testing, Integration Testing, Regression Testing, GUI Testing, Back-end Testing using SQL, Browser Compatibility Testing, Black Box Testing, White Box Testing, System Testing, Validation Testing and Build Verification Testing.
• Performed Testing Life Cycle during the various phases of the application. Involved in converting manual test cases into automated scripts using TSL onMercury WinRunner.
• Developed automation Scripts to automate smoke and regression testing using QTP.
• Automated test data load for every build cycle and converted manual test scripts to automated test scripts using QTP.
• Developed automated scripts by using user defined functions with applicable checkpoints within QTP for GUI, Functional, Regression and Back-end testing.
• Created modular framework within QTP to be reused across multiple functionalities.
• Configured driver scripts to launch QTP automatically from Test Director.
• Performed date fetch from SQL Server using QTP to validate results with GUI and input data sheet.
• Expertise in Performance testing of various web-based and multi-tier distributed applications using LoadRunner and various hardware architectures.
• Experience in load and Performance modeling in order to simulate realistic production usage.
• Experience in identifying Scalability, Load Balancing and Failover issues.
• Good hands on knowledge working with Automated Clearing House (ACH) for online banking application. Extensively involved in configuring and installing ACH secured network.
• Experienced working with Database Applications in Oracle 8i/9i, Sybase and SQL Server.
• Versatile team player with good communicating and problem solving skills.
• Experience in Banking/Financial, Health Care and Insurance sectors.

TECHNICAL SKILLS

Testing Tools: LoadRunner, WinRunner, TestDirector, Quick Test Pro, Rational Test Suite (Rational Robot, Rational Manual Tester, and Test Manager, ACH File Creator
Scripting: UNIX shell script, VB script, java script and windows power shell.
Environment: Windows 95/98/2000/NT/XP, MS DOS and UNIX, LINUX, HP UX
Languages: Java/J2EE, .Net, C#, Visual Basic, XML, XSL, C, C++, HTML and UML
Defect Tracking Tool : Quality Center, Gemini, Rational Clear Case & Clear Quest.
Databases: Oracle 8i/9i, SQL Server 2000/2005, Sybase, DB2, SQL, SQL PLUS, PL/SQL and MS-Access, SAP, IBM Mainframe 3270.
Version Control Tools: Concurrent Versions System , Visual Source Safe, Team foundation

EDUCATION

Master's in Computer Sciences.

PROFESSIONAL EXPERIENCE:

Client: Confidential, Minneapolis, MN, April 2007 to Present
Project: Debit Card Services – Plastic Issuance / Falcon / Rewards
Role: Sr. QA Analyst & Automation Team Lead

Confidential has been recognized nationally and internationally as a financial services leader and fourth largest bank in the US by assets and the third largest bank by market cap. It deals with different Business needs like Anti-fraud Strategies, Equipment Purchase or lease, Merchant solutions, Risk protection etc.
Debit Card Services also called as Card Services Consumer Lending (CSCL) which is the major source of Building 18 types of Debit Cards all throughout the Confidential. Debit Card Services involves in major conversions of all the Wachovia Bank Debit Card Customers.

Responsibilities:

• Analyzed Business Requirements and technical specifications for creating and implementing a test approach with effective test strategies.
• Responsible for managing the Functional Testing and Automation effort within CSCL – Debit Card Services.
• Worked with several projects such as Contactless Debit Card, Custom Photo Card, Stored Value Card, Spring Re-pricing as part of Debit Card Services release schedule.
• Created Test Scenarios based on business requirements.
• Involved in testing the application manually and worked in designing and functionality of the application.
• Prepared Test Plan from the requirements, Scenarios and supporting the testing procedures.
• Responsible for creating Test cases and Test scripts based on functional requirements and design documents.
• Created Field Validations those are handled dynamically at the script level by writing the Database connectivity and validation functions.
• Involved in different phases of testing like the Business Functionality Testing, Unit Testing, Integration Testing, Performance Testing, Regression Testing, Positive Testing, Negative Testing and UAT.
• Participated in technical Walkthrough sessions and defect report meetings periodically. Wrote System, Integration and functional Test Cases using Quality Center.
• Generalized the scripts using regular expressions and handle unexpected errors using exception handling mechanism of QTP.
• Developed automated scripts using QTP for GUI, Functional, Regression and Back-end testing by writing user defined functions and inserting applicable checkpoints.
• Involved in utilizing ACH Network for batch-oriented electronic funds transfer in Credit card services.
• Involved in switching the customers old Identification pin to new Identification pin using secure ACH network while working with PCI compliance. The normal transferring time is about 3-5 days for the end users to do electronically.
• Generated VUser scripts for Web Services (XML /Soap request).
• Worked on 3270 mainframe applications and Web Applications those are critical to Wells Fargo Business for Debit Card Services from project and Regression stand point.
• Identify the performance requirements and create the load and stress test environment using LoadRunner.
• Formulate comprehensive performance test strategy to run various tests including Single Thread tests, Scalability Tests, Stability/Endurance Tests and Failover tests.
• Create scenarios and VUser scripts and run those scripts from various generators. Insert rendezvous points to test the performance of the application at concurrent load, correlating the dynamic values passed from the server to the client and analyze the results using LoadRunner.
• Working with Business Line, internal and external groups to identify deficiencies in Automation testing, find gaps, rectify and close these gaps thereby minimizing risk and ensuring successful delivery from Business testing standpoint.

Environment: LoadRunner 8.0/9.0, IBM Mainframe 3270, QTP 9.0/9.2HTML, XML, PL/SQL, Oracle 9i, Windows NT/2K, UNIX, Shell Script, Quality Center, Test Director 8.0, Clear Case, Clear Quest, ACH File Creator, Agile methodology, Java/J2EE,VB,C#,Web services (SOAP).

Client: Confidential, Portland, OR May 2006 to Mar 2007
Project: Health Benefit Claims (HBC)
Role: Sr. QA Analyst

Confidential is the largest life insurer in United States of America with more than $3. 3 trillion of life insurance in force. A leader in savings and retirement products and services for individuals, small business and large institutions. MetLife serves 90 of the largest Fortune 100 companies.
Confidential is a web based application which accepts different claims like Medical claims, Dental claims, and Vision claims from different vendors and route the claims into Batch Adjudication system and Online Adjudication. Also generated reports and audits for business and management to make sure that the implementation has been successful.

Responsibilities:

• Analyzed Business Requirements and technical specifications for creating and implementing a test approach with effective test strategies.
• Created and executed test cases by analyzing the Business Functional specifications and detailed design specifications.
• Participated in technical Walkthrough sessions and defect report meetings periodically.
• Followed Agile methodology ( Scrum Environment )
• Developed automation scripts in Quick Test Professional (QTP) to automate smoke and regression testing. Automate test data load for every build cycle.
• Parameterize the scripts in QTP to run the scripts for multiple sets of data.
• Field Validations are handled dynamically at the script level by writing the Database connectivity and validation functions
• Enhanced the scripts using checkpoints and synchronization points.
• Performed capacity and load modeling as part of performance testing activities.
• Created LoadRunner scenarios using Web/HTTP virtual user scripts to carry out load, performance and capacity testing
• Recorded virtual user scripts to emulate user actions from a web browser. Create custom scripts to generate web custom requests for XML requests over HTTP
• Correlated VUser scripts to capture dynamic values from the server. Modified user-input data using LoadRunner parameterization

Environment: LoadRunner 7.51/8.0, TestDirector 8.0, QTP 8.2, Team Foundation Server (TFS), Quality Center, Visual Studio, C++,Web Sphere, Sybase, ASP.NET, IIS, Windows, Oracle, SQL, Clear Case, Clear Quest and MS-Office 2000, SAP.

Client: Confidential MN Aug 2005 to May 2006
Project: CWI (Corporate Web Interface) for Debit/Credit Card Customers
Role: Sr. QA Analyst

Confidential is a diversified Financial Services holding Company; it is the parent company of U.S.Bank the Fifth largest Commercial bank in U.S. U.S. Bank ranks as the sixth largest bank in the U.S. based on deposits.
Confidential is a Web based banking application called “Access Online”. This application is used by Corporate Customers of the bank. Users have access to see real-time transactional and statement information of Credit/Debit cards. Some of the different modules on this application are Account Administration, Transaction Management, Reporting and Scheduling.

Responsibilities:

• Preparation of detailed Test Plan and Test cases based on business and functional specifications.
• Preparation and execution of test cases.
• Involved in Module, System, Integration, UAT, Functionality and Regression testing.
• Performed Manual and Automation testing using QARun (ROS), TestPartner (EWI).
• QARun was used to generate automated test scripts for functionality and GUI testing for ROS.
• TestPartner was used to generate automated test scripts for functionality and GUI testing for EWI.
• Performed Regression testing for new builds.
• Developed data driven and driver scripts in different Functional Testing Scenarios.
• Involved in White Box, and Black Box Testing.
• Performed end-to-end system testing with invalid and valid data to check the functionality of AUT.
• Parameterized the scripts in QTP to run the scripts for multiple sets of data.
• Analyze results and report results including transaction response time, throughput and web-page breakdown graphs.
• Scheduled the test suites in QADirector.
• Defect tracking was done using TrackRecord.

Environment: LoadRunner 7.51, QTP (Quick Test Pro) QARun, TestPartner, Quality Center, QADirector and QATrackRecord, Windows 2000, UNIX, SQL, Oracle 8.0, Java, MQSeries and Shell Scripting.

Client: Confidential NY Nov 2004 to July 2005
Project: Reverse Mortgages/ Portfolio Trading/Whole sale Home Finance
Role: QA Analyst

It's a Web Based application which comprises of 4 modules called Conduit, Confine, WLTS, and DM. The main intension is to help old people to grant loans in encouraging them to purchase house. Conduit is designed for lone by lone where as Confine, WLTS and DM is designed for Bulk loans. The complete trading process goes on from Conduit to WLTS though DM.

Responsibilities:

• Involved in testing of the application manually and tested the design and functionality of the application.
• Created Test Scenarios, processes, procedures and tables included in Conduit and WLTS by reviewing Business Requirements and Functional Specifications.
• Preparation of detailed Test Plan and Test cases based on business and functional specifications.
• Preparation and execution of test cases.
• Developed automated scripts to facilitate Regression testing on upgrades to Broker Login (Beta Version) for different LTV, CLTV, Debit-Ratio, Purpose and Property Assets.
• Involved in Module, System, Integration, UAT, Functionality and Regression testing.
• Convert manual test scripts to automated test scripts using Quick Test Professional (QTP).
• Develop performance strategy to execute load and scalability tests.
• Develop LoadRunner scripts to emulate real users. Run load test scenarios using load models simulating production usage.
• Developed detailed test plans/matrices that satisfy all required project test conditions.
• Developed Regression test cases and conducted Regression and End-to-End testing on QA builds for WLTS, Confine and Conduit application enhancements.
• Developed test scripts in WinRunner for regression testing of the application executed test script using WinRunner. Analyzed the test results. Communicated changes to requirements promptly and precisely to all personnel involved.
• Conducted Performance, Stress and Load Testing using LoadRunner.
• Used Quality Center for defect management; from identification to fixing the defect, verifying fixes and reports
• Used Mercury TestDirector to house all test documentation and report/track all issues and defects.

Environment: LoadRunner 7.0, QTP (Quick Test Pro), Quality Center, Windows NT/2000, TestDirector, Java 2, SQL, PL/SQL, Oracle, MS Office, Mercury Quick Test Pro, WinRunner 7.5, LoadRunner 7.5.

Client: Confidential, NY Jan 2004 to Nov 2004
Project: Customer Online Banking (COB)
Role: QA Analyst

COB is an Online banking application that enables the firm's customers to access their various accounts through their Web Site. The application was developed using J2EE. The backend database utilized was Oracle. The application enables the credit cards account holders to enter 'Login ID' to access and perform financial calculations on their various personal and institutional accounts. Customers can track charges and payments before they receive their statements, Pay their bills, Review past statements, Check Membership Rewards points balance.

Responsibilities:

• Assisted in implementing Agile Scrum Methodology for modularity and scalability of multiple projects.
• Involved in developing test cases for Smoke and Regression testing.
• Collected Test Data pertaining to Market Research for fixed income, mutual funds, equities, warrants, options and Money market funds.
• Involved in preparation of Test plan, Created test cases and responsible for executing the Test scripts.
• Defined and continued to evolve QA Test strategy, performance benchmarks, reliability testing and automation technologies resulting in scalable and reliable quality product.
• Participated in QA Team meetings and walkthroughs or weekly QA testing reviews.
• Developed use case driven test scripts using TestDirector.
• Aided in generating System testing scenarios of end to end testing of application.
• Used Quality Center to manage the requirements and execute test scripts.
• Interacted with the project team to assign priority to Projects based on dependency and criticality.
• Assisted in generating Post deployment scripts and UAT scripts for users.
• Created automated VB scripts using Quick Test Professional.
• Attended meetings with logical data modelers to enhance knowledge of Back-end Testing.
• Execute load and performance tests using LoadRunner.

Environment: Quick Test Pro 5.6/6.5, LoadRunner 7.0, Test Director, Oracle 9i, HTML, XML, UML, Java, UNIX (Solaris 10), Web Sphere application server.

Client: Confidential, INDIA Mar 2003 to Jan 2004
Project: LIC Claims
Role: QA Tester

Confidential has been one of the pioneering organizations in India who introduced use of Information Technology in their business Data pertaining to almost 100 Million policies is being held on computers in Confidential With a view to enhancing customer responsiveness and services. LIC started a drive of On Line Service to Policyholders and Agents. This Online service enabled policyholders to receive immediate policy status report, prompt acceptance of their premium and get Revival Quotation, Loan Quotation on demand. Incorporating change of address can be done on line. Quicker completion of proposals and dispatch of policy documents have become a reality. New payment related Modules pertaining to both ordinary & SSS policies have been added to the Front End Package catering to Loan, Claims and Development Officers' Appraisal. All these modules help to reduce time lag and ensure accuracy.

Responsibilities:

• Written test scenarios and test scripts for manual and automated testing.
• Performed GUI, Functionality, Security, Positive and Negative testing.
• Performed database testing by passing SQL queries to retrieve data
• Participated in meetings to discuss Defects and like scenarios.
• Provided management with daily status reports using BugGid2000, which involves extensive web testing.

Environment: Win Runner 6.2, Visual Basic, SQL, BugGid 2000, Oracle 8.0, Windows 95/98