Sales Analyst Resume Fort Mill, SC - Hire IT People

SUMMARY

Specializes in analytical finance in financial reporting, analysis and project management.
Results - oriented analyst who consistently meets deadlines Increased productivity and revenue through detailed cost analysis.
In-depth understanding of financial, GAAP and regulatory reporting principles
Variance analysis
Power BI (Intermediate)
Account reconciliation
Strong team engagement skills and organizational skills
VBA, SQL, Intermediate Excel (VLOOKUP), Pivot Tables
Organizationally savvy; can work across organizational lines

PROFESSIONAL EXPERIENCE

Confidential, Fort Mill, SC

Sales Analyst

Responsibilities:

Responsible for monthly Pipeline review and daily updates, CRM (salesforce) admin created new user profiles, assisted in month end close with updates to monthly financial package, checked for variances from month to month and year to year.
Provided monthly client performance reporting, Implemented Power BI reporting for Finance Department reporting use, Conducted Power BI implementation weekly meetings and provided ongoing training sessions for SFDC users.
Assisted with YOY growth from 2018 to 2019 activations achieving a rate of 27%
Deployed Power BI visualizations and metrics to leadership
Created Cost Analysis for Microsoft Dynamics 365 vs SFDC
Created SalesForce Analysis report of Deals closed and probability from inception to current to gain proper data insight for leaders

Confidential, Charlotte, NC

Finance Analyst II

Responsibilities:

Responsible for evaluating reporting results through data investigation and analysis.
Also identifying trends, patterns and opportunities for improvement based on data and reporting results.
Prepared executive level reports provided analysis and ROI of marketing campaigns, new products, and/or incentive plans.
Manipulate and analyze large data sources from multiple platforms
Assist with the establishment of dashboards, reports, and ad hoc analysis
Accountable for the execution of departmental processes and methodologies
Serve as a resource to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes
Work with management to create comprehensive budget/forecast models

Confidential

Enterprise Support Analyst

Responsibilities:

Deadline-based billing support including formula-based billing in excel, invoice reconciliation, external weekly conference calls
Built, implemented and troubleshot new hierarchy accounts in ICOMS billing system

Confidential

Quality Advocate

Responsibilities:

Strategic consultant to teams of front-line agents, responsible for quality analysis and education, and
listened and rated to valid/invalid calls from front-line agents
Developed tools and resources to support and improve the quality of customer interactions
Lead teams 2 out of 4 in one call resolution best in class
Achieved Outstanding Star Performer of the Year reward for 2014

Confidential

Voice Operations Specialist

Responsibilities:

Provisioned phone order for external customers, root cause analysis for customer orders, completed daily task queue in salesforce
Completed daily task queue including reconciliation reports with quality and efficiency
Assisted in the department reduction of tasks by 40%