Summary

TQM (Total Quality Management) goal oriented, results driven Senior Quality Assurance Analyst with a broad technical background in Software/Hardware, Technical Customer Support and Training, Quality Assurance/Control and Web applications. Personal performance characterized by a high degree of honesty, good people-person with supervisory skills and solid academic credentials.
Skills

Regression, Stress, White/black box, Functional, Performance, Unit, User Acceptance testing

Writing Test cases, Test plans and Scripts. Write and implement Standard Operating Procedures (SOP’s)

Software training, both internal and external

System Validations including (IQ/OQ/PQ’s), Ensuring FDA and PDMA requirements

HTML, VB/ASP, JAVA, JSP, C++, C#, dot net testing.

Webload/Mercury testing tools, WinRunner, QA run

Database analysis, Relational Database Structure, Robelle Suprtool/Query, SQL 2005/2008, Enterprise Manager, Toad

Microsoft Suites, Word, Excel, Power point, Project, Visio, Visual Studio 8

Web building, Adobe acrobat, ATG Dynamo, Lotus Notes

IBM/AS400/Mainframe, HP3000 PC’s, Compaq PC’s, Tablets, Laptop testing, PDA’s

Windows NT, 95/98/2000, Unix, Mac, Linux, Netscape, I.E., AOL

Professional Experience

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Confidential,Senior Quality Assurance Analyst (Contract) Oct. 2010 – Present
· Responsible for testing new CRM Pre-Enrollment web based application.
· Responsible for testing new CRM Post-Enrollment web based application.
· Simulate entering student information via CVUE application.
· Responsible for writing/executing test cases and test plans via HP Quality Center.
· Test data in the backend via SQL2005/2008

Confidential,Ft. Lauderdale Fl. June 2010 – Sep 2010
Senior Quality Assurance Analyst (Contract)
· Responsible for testing new commission calculator programs in Excel.
· Responsible for testing Syncs and stored procedures.
· Responsible for writing/executing test cases and test plans.
· Test data in the backend via SQL2005.
· HP Quality Center

Confidential,Sunrise Fl. Oct. 04 – Dec 2009
Lead Senior Software Quality Assurance Analyst
· Lead the QA team in Testing Proprietary Sales Force Automation software for all clients involving all aspects of Pharmaceutical Sales Calls written in c# and dot net. Agile Environment, daily sprints, Analyze Business requirements.
· Write and implement Standard Operating Procedures, (SOP’s),Validation of Clients, (IQ/OQ/PQ’s),.
· Testing web based reports for all clients involving all aspects of Pharmaceutical Sales calls.
· Creating/writing and implementing QA processes between programmers DBA’s and the QA dept.
· Entering and following up on all issues written via bug tracking system and Team foundation.
· Review, analyze and write business requirement documentation.
· Provide cost estimates for new enhancements as well as fixes.
· Utilize version release notes to verify all changes for specific customer needs.
· Execute basic SQL select queries as well as analyze and execute Store procedures.
· Restore databases and scripts in SQL 2005/2008 Enterprise Manager for fresh data when needed.
· Testing on PC, Toshiba Tablet, Fujitsu Lifebook and PDA’s

Confidential,Boca Raton Fl. May 2003 –Oct 2004
Sr. Quality Assurance Analyst
· Responsible for testing the Sirs.com website in Windows, Mac, and Linux.
· Responsible for testing Sirs intranet.
· Responsible for creating and updating test plans and scripts.
· Responsible for analyzing customer issues which entails logging into Sirs with their usernames as
well as using my own test account.
· Responsible for writing and following up on all issues written.
· Load and system testing utilizing Win and load runner, test complete.

Confidential,Sunrise, Fl. June 2002 – Oct 2002
Sr. Quality Assurance Analyst (Contract)
· Responsible for testing AS/400 programs for Cable/PPV/Equip using Windows NT and written in C++
· Responsible for testing ICOMS program in the new Web Based environment written in Java
· Responsible for testing Interfaces/Simulators using Customer Work Orders/PPV/Cable/Equipment
· Responsible for system and load testing using winrunner, and attend design review sessions
· Responsible for writing and implementing test scripts/cases
· Use of Lotus Notes database to write and track issues/bugs. Use of WMS Time Tracker
· Use of Turnover program in AS/400 to promote objects and do SQL data searches

Confidential,Ft. Lauderdale Dec 2001 – May 2002

· Responsible for testing/integrating website orders using Windows NT and Linux written in Java, and C++
· Responsible for acceptance testing all content, search features, song players, videos on website
· View orders in Cybersource Commerce service for credit card accuracy
· View orders in CSR Admin tool for accuracy with dollars and ship group numbers
· View inventory and set up promotions in ATG Dynamo tool
· Ship/return orders via AS/400 PKMS shipping tool
· View inventory via AS/400 Evolution tool
· Utilized Win runner, test complete automated test tool

Confidential,Delray Beach, FL May 2000 – Oct 2001
Sr. Quality Assurance Analyst
· Responsible for testing Web enhancements/bugs written in Java, write/implement test scripts/plans
· Responsible for integration, client server test, Test multiple browsers/platforms including NT, Linux/Unix
· Test both content and functional changes. Performance, load/stress, system, security testing
· Utilized Webload/Win runner and mercury test tools. Attended design sessions. Search database via
SQL/TOAD
·Test internal CRUISE CONTROL software program and AGENTS ADMIN tool written in C++
· Use of Netresults system to log bugs and enhancements

Confidential,Delray Beach, FL Aug 1993 – May 2000
Account Manager/ Technical Support
· Support 17 software clients and oversee 3 analysts
· Support and test accounting features including AP/GL/AR
· Analyze their business needs as it pertains to MACS software
· Delegation of all priority/non-priority issues
· Wrote database query’s via SUPRTOOL (similar to SQL)
· Assist with employee evaluations and new hires
· Test both the MACS application and databases for corruption

Software Technical Team Lead
· Instructed new team members on proper problem solving techniques
· Instructed team members on MACS application and database analysis via suprtool
· Took charge of production stopping issues to get client up and running quickly
· Attended design review sessions for the latest MACS modifications

Software Technical Assistant
· Supplied leadership to new and veteran support reps
· Analyze both test and customer databases for corruption via suprtool
· Taught appropriate usage of job tools for researching problems in databases
· Attended client/rep conference calls

Software Account Manager
· Responsible for providing technical phone support for a Major Account
· Test all reported bugs in both MACS and the databases
· Keeping client informed on the status of their inquiries
· Submitted jobs for a current problem or for a newly needed modification

· Responsible for acceptance testing all applications of the MACS software package
· Support and test accounting features including AP/GL/AR
· Utilize SUPRTOOL (similar to SQL) to write database query’s
· Wrote and implemented test scripts and test plans
· Tested all databases for corruption and bad data
· Trained new quality assurance specialists

Academic Credentials

Associate of Science in Business Administration
Bachelor of Science in Information Technologies