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Qa Analyst Resume


Experience Summary:

Over 10 years of professional work experience in System Testing, User Acceptance Testing using Web based and Client/Server applications with strong business understanding knowledge of Telecom, Banking, Insurance and Healthcare. As a Test Analyst key expertise includes Analyze the test factors, testing and debugging Applications both Manually and with Automation.
Proficient in End-to-End, UAT, Black box, Security, Integration and Functional Testing.

Major Strengths:
  • Experience in analyzing, understanding the Designing Software Application, Preparing and Executing Test Cases, Procedures for Stand-alone, Client/Server, Database and Web based Applications which include various technologies like Java, J2EE, .NET, and Mainframe technologies.
  • Experienced in all phases of Software Development Life Cycle with thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
  • Well versed in analyzing the Business Requirements, preparing Test plans, Test cases according to the business logic and using technical design documents, specifying testing overview, approach, strategy, scope, roles and responsibilities.
  • Well versed with End-to-End, System testing, Integration testing, Functional testing, Regression testing, User Acceptance, Black Box and Gray Box testing.
  • Experience in creating Estimating QA tasks, Test strategy, Test plan, Tracking QA progress, Managing in improving QA process.
  • Proficient in all cycles of Test Life Cycles from test planning to defect tracking.
  • Experience in preparing Requirement Traceability Matrix, Test data requirements, Test strategy and creating detailed Test reports.
  • Extensive testing using HP tools: WinRunner, Quick Test Professional (QTP), and Quality Center.
  • Experience in testing Functionality and GUI using QTP, beginning from recording, enhancing the scripts using Conditional and Looping statements,Parameterization of the data, creating Check points, creating Output values, using Regular Expressions, separating part of scripts in to Actions and playing back the scripts, debugging, executing and analyzing the results.
  • Experience Working on both Expert view and Keyword view in QTP and performing Integration and Batch Testing in QTP.
  • Hands-on experience in developing, debugging, updating, creating function libraries, APIs, and executing the automation scripts with QTP, WinRunner usingVB Script, and TSL languages.
  • Extensive experience in writing SQL queries using TOAD and AQT
  • Thorough understanding of SQL, PL/SQL, SQL Server 2005, DB2 and MS Access and Oracle databases on Unix and Windows platforms.
  • Experience in using Test Management and Bug Reporting tools such as Quality Center, Clear Quest, and Test Director.
  • Lead and Coordinate the test team and take the responsible for Requirement reviews, analyze the design, Project estimation, scope definition of a project and Co-ordination with onsite offshore resources.
  • Experience in Test design, Defect tracking & Management, and Test Reporting.
  • Experience in analyzing the Defects and interacting with developers and team members in fixing the defects.
  • Experienced in providing leadership to drive the technical effort across the Testing team. Understand the business requirements and how to leverage the Technology to meet delivery goals.
  • Experience in preparation of various reports (Daily Status Report, Weekly Status Report, Monthly Status Report, Daily Test Execution Report, Test Summary Report).
  • Significant experience of working as on-site coordinator, within US and outside US (India).
  • Possesses good verbal and written communication skills, presentation, interpersonal skills and leadership qualities.
Technical Skills:

QA Testing Tools: QTP 10.0, Selenium 2.0, WinRunner 8.2, Quality Center 10.0, Clear Quest, WinMerge, TOAD, MS Office.
Languages: Java, C, C++, XML/XSL, SQL, PL/SQL, Visual Basic, COBOL.
Java Technologies: JNDI, JMS, RMI, JDBC, Servlets, JSP, Web Services, WSDL, WAP, WML, HTML
Mainframes Technologies: COBOL, JCL, DB2, VSAM
RDBMS: Oracle10g, DB2, SQL Server 2000/5, MS Access
Software tools and Utilities: Visual Cafe, Visual Source Safe, Filenet, CVS, Microsoft Visio, TOAD, AQT.
Web Servers: Web Server 4.1, Tomcat 3.2.1/4.0.1
Application Servers: WebLogic 6.1, JBoss 4.0, JRun, WebSphere 6.0
Operating Systems: Sun Solaris, Red Hat Linux, Unix, Windows XP, OS 390.
Reporting Tools: Business Objects 6.0/5.1, Crystal Reports, Oracle Reports 2.5
Internet Tools: HTML, JavaScript, VBScript, JSP, XML, ASP, .NET

Professional Experience:

Confidential, USA Feb 2010 – Till Date
Role: Test Lead – E2E/UAT Quality testing

Project Description:

IPAG (Internet protocol aggregation Gateway) is replacing legacy Cisco 7609 networks across the 22-state area. IPAG provides a substantially more economical, scalable and reliable multi-service Ethernet platform. The new Infrastructure will enable and support multiple business and customer service including support for Cell Site Back haul service using Transmission Media such as Fiber and Copper.

IPAG is 22 state release that creates a new inventory system, make system changes to increase flow through for OPT-E-MAN service orders and support the replacement of 7609 devices in the Network with new IPAG devices (IPAG1 and IPAG2 devices are the replacement devices - Juniper hardware - replacing the 7609 Cisco devices currently in Network).

Involved in several IPAG Releases (R-01 to R-10) with various Modules and product designs. (OEM-AC, EMUX, OPT-E-WAN, ASE, EMC, Multi-GE, ETTCS, PPCOS etc.)

Primary Responsibilities: (E2E/UAT Testing)

  • Being the Test Lead and SPOC at AT&T client location, I\'ve been involved in the various releases on IPAG project in End-to End, Regression and Functional testing (In Planning and Execution phases)
  • Estimate of the requirements based of testing scope
  • Analyzing the Business and Technical requirements and keeping track of the new requirements
  • Preparing the Requirement traceability matrix (RTM) document and Test Packages.
  • Preparing the Test plan and test data request
  • Fully collaborated with the team in activities (like preparing High Level Test Design & Detail Test Cases), overview activities (like Meeting Minutes & Call Log creation/consolidation, on call support etc.)
  • Presenting/Conducting the Review (Internal & External Reviews) on the delivarables.
  • Executing the Test cases and manage the Defects in Defect management tools (Quality Center 10).
  • Created modules and uploaded test cases into Quality Center, linked with corresponding Requirements, pulled RTM and identified Gaps.
  • Defect logging and tracking in the defect management tool.
  • Conducted Regression testing for testing the existing functionality of the Application.

As an Onsite Coordinator, responsible for the following activities:

  • Coordination between onsite and offshore support
  • Mentoring of offshore team members for the deliverable
  • Coordinating with the different application teams for any kind of issue escalation, data setup
  • Defect analysis and resolution for live and system test defects.
  • Track and report upon testing activities, including testing results, test case coverage, defect discovered and their status, etc
  • Preparing the EOD status report all the execution track and send it to leadership during exection.
  • Documenting, implementing, monitoring, and enforcing all processes and procedures as per the organization standard.

Confidential, USA Aug 2009 – Feb 2010
Role: QA Analyst

Project Description:

The purpose of this program(ADSL 394) is to leverage the efficiencies of Confidential
(Southeast 9 State) Network OSS for the provisioning and maintenance of its ADSL services for AT&T (13 State) by streamlining ASI's DSL inventory assignment and provisioning flows and by utilizing BellSouth's (Southeast 9 State) BBNMS application and also to bring AT&T's (13 State) provisioning and activation model closer in alignment with the 9 State (Southeast) model.
AT&T was integrated functions that were common between AT&T and Bellsouth in support of a National Business model. The concept is leveraging the Telco ordering and provisioning flow that Bellsouth currently uses to modify the current AT&T model. The model direction is to have physical provisioning occur first, and logical provisioning occurs second.

Primary Responsibilities: (E2E/UAT Testing)

  • Being the Test Lead and SPOC at AT&T client location, I\'ve been involved in the System testing of CRM application as well as the ADSL program End-to End testing
  • Involved the Project requirements estimation
  • Analyzing the Business and Technical requirements and keeping track of the new requirements
  • Preparing the test plan and data request for different applications
  • Involved with the team in activities (like preparing RTM, HLTCs, DTCs & Test Package), overview activities (like Meeting Minutes & Call Log creation/consolidation, Change register maintenance, etc.)
  • Test Environments data setup.
  • Executing the Detailed test cases
  • Conducted Regression testing for testing the existing functionality of the Application.
  • Coordinating with the different application teams for any kind of issue escalation, data setup
  • Defect logging and tracking in the defect management tool
  • Track and report upon testing activities, including testing results, test case coverage, defect discovered and their status, etc
  • Documenting, implementing, monitoring, and enforcing all processes and procedures as per the organization standard

SIP# 1 December Confidential,
Confidential, USA Jan 2009 – Aug 2009
Role: QA Analyst

Project Description:

The objectives of End-to-End testing for SIP#1 Telco Release (Combo Orders which means POTS and DSL services) orders only project are to provide a qualitative evaluation of the product prior to customer acceptance and subsequently installed into the production environment. An accurate evaluation allows the client to appraise the quality of and the readiness of the system(s) before production release. End to End testing also provides the opportunity to view the system in its final form before it becomes operational.

The scope of the ETS Test team is to perform the End-to-End testing of the downstream applications for Retail - Combo and POTS Orders only. Combo and POTS Orders will be initiated in the various systems and ETS testing team validates order in the downstream applications.

Primary Responsibilities: (E2E/UAT Testing)

I was involved in first major release of ETS (Enterprise Testing Services) for AT&T

  • Involved in preparing Test Strategies, Verification & Validation of system requirements, designing documents, analyzing Functional Specifications andUse Cases
  • Participated in Business Analysis, Requirement Analysis and Data Analysis.
  • Understanding the Business Rules and Business Requirement
  • Involved in preparing Test Plan and sending overall status report.
  • Prepare and ensure all deliverable documents are in place HLTCs (High Level Test Cases), Test Cases, RTM and Test Packages.
  • Prepared the HLTCs and DTCs (Detail Test Cases) review (Peer and External) Issue Log reports.
  • Involved in Data setup and communicated Technical Issues with the remote Environment Team and Data Team.
  • Involved in Shakeout and End to End Testing.
  • Executed the test case manually in Mainframe applications.
  • Defect logging in QC based on validation and followup until closure.
  • Analyze the issue and Provide workaround on the issues faced.
  • Reporting of testing status.
  • Excellent understanding of complete project life cycle (SDLC) and deployment methodology.

Confidential, USA Aug 2006 - Dec 2008
Role: QA Test Lead

Project Description:

Finance Works allows to manage all the financial accounts for a user in one place so that the user can easily budget and gain control over the spending to save more. It supports over 18000 Financial institutions and creditors, Finance works automatically categorizes the transactions from the user's accounts so that the user can easily control the spending and can stay on budget. It ensures the user can manage its bills all in one place , regardless how the user pay them and schedule email reminders to avoid missed payments. Also Finance works projected cash flow tells the user how much is available to spend.

The project is focused on maintaining and aggregating financial data for different financial Institutions (Banks and credit unions). It supports several methods of data acquisition from banks, Investment firms and other financial institutions. The data is manipulated and presented according to the clients requirements. Many financial giants (also called Business Units- BUs) like Mint, QOL, SDP, and APD are consuming services from this project. The APIs use the Finance works Aggregation engine (Internal system) to collect the account details as well as transaction details from various financial institutions (banks). The aggregated (collected ) transactions are categorized using the unique technology called ACE (Auto categorization engine) and then re presented as form of reports or enhanced charts to the end users. Finance works provide the services to internet banking site to create the spending and income report of end users.

Primary Responsibilities: (E2E/UAT Testing)

As a Sr. Associate Projects on the Intuit FW-QA project the various responsibilities I hold are

  • Shouldering overall responsibilities to understand Client Processes and to work efficiently to meet targets and deliver solutions in accordance with Cognizant quality control standards and business practices and procedures.
  • Utilize Cognizant's E-metric tool to collect and consolidate and analyze project matrices for better project tracking and execution
  • Understand the product requirement and functionality and prepare the automation test plan using Selenium.
  • Create automation frame work using autolab and web center
  • Resolve technical and production related issues in the team and customers
  • Deploy builds in different environments for testing
  • Write perl and silk scripts for the testing infrastructure.
  • Create, execute and maintain automation scripts based on test scenarios
  • Involved in Functionality, GUI, End-to-End and Regression Testing
  • Triaging and fixing script or frame issue on auto lab.
  • Involved in code review of test scripts. Reviewed all regression scripts which were delivered.

Project Description:

The Universal Customer Repository (UCR) is a 2004 strategic initiative to produce an aggregated view of customer information across an enterprise-computing environment. UCR will be developed to adhere to the new Services Oriented Architecture (SOA) that is intended to replace the many point-to-point interfaces in the Fidelity suite of products with a single interface, reducing the complexity of integrating our data and applications in a heterogeneous environment, reducing implementation and upgrade costs for our clients, and reducing operational costs for our processing center environments.
The initial implementation of the UCR is intended to be a “single point of reference” for customer information where any SOA application requiring customer information from any source systems can go to the UCR application and be assured of getting in real time the most accurate, up-to-date information about the customers of the institution.

Primary Responsibilities: (System/Functional Testing, GUI Testing, Regression Testing) Involved in sevral releases of System and Regression testing Phases

  • Reviewed Business Requirement Documents and the Functional specifications
  • Analyzed the Business Requirements Specification, System Requirements Specification and User Interface Specification documents
  • Created Test plan, Test Design and responsible for implementation of Test cases as Automated Test Scripts
  • Developed test cases to perform Manual and Automated testing on the application.
  • Review of Test Cases and prepare the log reports.
  • Designed detailed test cases based on design documents, UI wire frames and test specifications.
  • Developed test scripts on application using QTP to perform regression and functional testing.
  • Inserted GUI checkpoints, Database Checkpoints, Text checkpoints and Bitmap checkpoints in QTP using VB Script.
  • Automated and validated Frontend screens related to deferent types of Policies, Coverages, Ratings, Forms, Billing related screens etc with QTP
  • Performed data driven testing and validated the test results.
  • Worked with Oracle for testing database integrity using TOAD tool.
  • Execute the test case through HTTP Bridge.
  • Regression testing of the exisiting modules with new functionalities.
  • Initiating the XML services for synchronization.
  • Reported bugs using online error tracking system that was developed in Test Director.
  • Communicated and met with the development team to clarify and reach a consensus on issues and bugs.

Project Description:

Confidential is a framework-based solution for managing enterprise systems. The framework is built as a set of “Services” that are “Policy” driven. The services are an abstraction of the functionalities required for building an Enterprise management system. Typical services provided are for message filtering, process monitoring and performance monitoring for systems.

Confidential is the First product of Wipro Technologies for NEC. More than 15 end users are now using this product and Wipro Technologies is responsible for maintaining this product indirectly for end user.

Role & Responsibility: (System/Functional Testing)

  • Analyzed Performed Regression Testing on weekly builds using WinRunner
  • Maintained System Test databases and also written scripts for Back-end testing.
  • Generated the detailed reports of the Bugs, Pass/Fail report and comparison chart.
  • Worked with development team to ensure testing issues are resolved on the basis of using Defect Reports.
  • Generated Bug-reports and participated in defect meetings.
  • Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, boundarytesting, negative testing, system testing, and unit testing of the Application, its interfaces and Client-Server Utilities using Mercury Interactive Tools.
  • Performed positive and negative testing using Win Runner.
  • Developed Test scripts for Functionality and Data Driven Tests.
  • Performed Back-end testing manually by generating SQL queries for System Test Databases.
  • Manually start the batches
  • Receive files from the clients for running the CMS batch
  • Involved on RM, AGENT Setup and entire end to end System Testing.
  • Involved on Verification of User issues logged by customer
  • Prepared Test cases for the application.
  • Used Test Director as Defect Tracking tool.
  • Executed the test cases manually
  • Also tested the application using automated tool Win Runner.

Project Description:

It is a highly automated system for Accounting with detailed Analysis. With its powerful features it is ready to meet requirements of all types of business and trading houses specially customized for the business houses with their large product and customer base. InstaCash will streamline any business accounting in such a way that through improved management you will see the profitability of your business grow.
It can open any number of companies in one single package. The program has got powerful features to take care of all requirements of a Trading and Business House and serves as a complete Management Information system (MIS).

  • Responsible Role & Responsibility: (System/Functional Testing)for writing and executing test cases for Parties module, Employee Module
  • Created detailed test cases for both manual, according to business requirements and functional requirements.
  • Performed execution of test cases to verify the expected results.
  • Performed end-to-end testing on the entire system.
  • Verified the functionality of integrated, multi-environment enterprise solutions using Quick Test Pro.
  • Performed Positive and Negative, security testing to make sure application is according to requirements.
  • Generated TSL script for GUI Testing for above three modules.
  • Working in BUG tracking tool OPPE BUG TRACKER.
  • Performed for functional & smoke testing for above three modules

Project Description:

Care Trends has got powerful features to take care of all requirements of large/medium hospitals and serves as a complete Management Information system It is modular in nature. The program is also equipped with a database to keep record of various commercially available drugs. The program has an integrated Diagnostic Reports module where in over twenty detailed pathology/diagnostic reports can be prepared. The various reports include Patients Register, Treatment Record, Current Patients List, Patient's treatment history, Fees collection Register & various report about the accounts including Ledger, Cash Book, Working & Profit & Loss Account & Balance Sheet .It has following modules for complete business information management

  • Configuration Module
  • Patients Management Module
  • Employees Module
  • Accounts Module
  • Utilities

Role & Responsibility: (System/Functional Testing)

  • Responsible for writing test cases for Patients Management module, Employees Module Diagnostic Module, Utilities.
  • Responsible for performing Functional Testing on the application by creating Automated Test Script Language (TSL) scripts using Win Runner.
  • Analyzed Application Requirements, specifications and test results
  • Wrote and maintained Test Scripts, Test Scenarios and Test Plans.
  • Perform System Testing & Regression Testing in a team.
  • Executed Test Procedures and documented Test Results
  • Performed back-end database testing using SQL queries
  • Prepared the Test Data for Data Driven Test.

B.E. in Computer Science.
B.Sc in Maths.

  • Best valuable Team Pleayer award for IPAG project, Confidential
  • Received awards for successful transition and proper delivery of different project releases, in IPAG & ADSL
  • Developed excellent relations with customers and received several complimentary emails for work.

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