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Quality Assurance Resume

Woonsocket, RI

SUMMARY: An MIS professional experienced in mainframe, PC, network, and communications environments. Adept at working across all levels of an organization to establish priorities for achieving immediate and long term objectives. Possesses the management skills to build, motivate and lead strong teams committed to resolving information technology issues.

Jan 2009 – May 2009 Confidential,Woonsocket, RI (Contract Assignment)
Quality Assurance Analyst.
Using Quality Center products I was responsible for developing test cases. This included testing, and documenting results for the new RX Fulfillment System, POS System, and Automated Inventory System

  • Reviewed functional requirements, Use Cases and design documents.
  • Provided development with written documentation of all defects detected during a test cycle.
  • Worked with QA and Development groups to develop test plans, execute tests, review and report on results.

Jan 2003 – May 2008 Confidential,Framingham, MA
Senior Analyst Quality Control.
Responsible for testing, documenting, and releasing new point of sale software applications. Current responsibilities include:

  • Performed testing on Systems applications for all TJX Divisions using industry standard test methodologies and practices
  • Reviewed functional requirements, design documents.
  • Provided development with written documentation of all defects detected during a test cycle.
  • Worked with QA and Development groups to develop test plans Execute tests, review and report on results. Collaborate with the Development groups to identify and resolve problems.
  • Coordinated the testing of individually assigned projects, this required working with other departments and directing other team members

Jan 2001 – Oct 2001 Confidential,Framingham, MA
IS Manager – Tax Exempt
Responsible for managing a staff of 10 supporting applications for the Tax Department and Capital Budget areas.

  • Directed a staff of ten JavaScript and Visual Basic programmers.
  • Managed the development of new store systems that will process Tax Exempt applications at store level to reduce annual penalties and fines by several million dollars annually.
  • Responsible for the Ariba b2b E-Procurement systems. Expanded the system to include additional vendors for catalog purchasing and electronic matching of purchases to invoices for processing into the Oracle A/P systems.
  • Developed and tracked project deliverables against detailed project plans and ensured adherence to Staples Project Lifecycle methodology.

Dec 1997 – Jan 2001 Confidential,Braintree, MA

Manager, Applications Development
Responsible for the application systems for 105 stores with annual sales of $1.4 billion dollars.

  • Identified staffing requirements and developed the necessary mix of skills so that appropriate guidance and support was provided to all internal customers.
  • Established team goals and implemented action plans to achieve high levels of reliable, accurate services required to meet business plans and special projects.
  • Responsible for managing the upgrade and deployment of the General Sales Applications, Price Management, and Layaway systems.
  • Managed the development of new multi-level discount capabilities.
  • Managed the development and implementation of gift cards and debit card processing.
  • Created and maintained project work plan(s), monitored results, identified and addressed potential technical issues proactively in a timely manner.

1997 Confidential,Boston, MA

Manager of Information Systems
Areas of responsibility included Software Development, Computer Operations, Purchasing, Help Desk, Communications, and Local Area Network Support.

  • Managed the deployment of NT Servers and a Microsoft SQL network environment
  • Responsible for the implementation of Great Plains Dynamics client/server financial systems.
  • Planned and managed the installation of the iMISAssociation Management software systems.

1985 - 1996 Confidential,Waltham, MA

Director of Management Information Systems
Responsible for managing the department including Systems and Programming, Computer Operations, Purchasing, Information Center, Help Desk, Communications, Technical Support, and Local Area Network Support.

Directed a staff of 30 and a budget of $1.8M.

  • Evaluated and selected hardware, software and consulting vendors, and negotiated all technology contracts.
  • Directed the design, development and deployment of multiple generations of computer systems to increase capacity and functionality.
  • Created greater access to corporate information by managing the conversion of legacy systems to a client/server environment.
  • Planned and directed the installation and support of the corporate Internet node providing access for the organization’s 17,000 members.

1984-1985 Confidential,Avon, MA

Manager, Project Development

  • Managed the development and implementation of the corporate sales auditing systems.

1970-1984 Confidential,Foxboro, MA

Manager, Systems Development
Major responsibilities included the development and implementation of purchasing, order entry, and inventory control systems for the worldwide distribution of wholesale fabrics.

  • Created systems that aided growth from $7M to $45M.
  • Implemented and utilized satellite communications for information technology management.

Diploma, Management Information Systems



  • IBM mainframe (43xx, 30xx), DOS/VSE, VM, VSAM & Database (SQL/DS, DATACOM/DB) COBOL, CICS, Assembler, RPGII
  • Dunn & Bradstreet Financial Reporting, Group I Distribution Software
  • Decision Technology report writer
Personal Computer

Silktest automation tools
  • Mercury Quality Center
  • Windows XP, Windows98, Windows NT Server
  • Powersoft Client-Server environment
  • Microsoft Word 2000, Microsoft Excel 2000, Microsoft Office 2000, C++, Microsoft Access, Visual Basic, Alpha4, Powerpoint, Microsoft Project
  • Lotus Notesl, Microsoft SQL, Watcom SQL, Internet Node (Dec Alpha 1000)

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