Quality Assurance Resume North Hollywood, CA - Hire IT People

SUMMARY
Experienced QA Manager with years of experience guiding variable-sized QA teams through web, desktop and server test cycles.

Successfully lead and implemented process and documentation of the QA project life cycle for Pixie Hollow
Provided detailed daily and weekly updates to business and QA managers on priorities, status and schedule
Have acted as a communication channel throughout the project life cycle
Contributed to testing, training needs, documentation and change management
Managed offsite QA resources (up to 25 resources at a given time) to deliver web and MMO projects on time and within budget
Managed internal QA staff, including personnel performance development and reviews
Wrote test plans and managed QA resource priorities
Managed QA resourcing time and budget for the lifecycle of multiple projects
Provided strategic advice and consultation on design and implementation of effective business processes including process analysis, redesign and organizational effectiveness
Worked in project management of web and game development projects
Managed several smaller projects simultaneously, with teams of 3-20 people
Meticulously vetted reports and issues discovered during testing

Experience History
QA Games Associate Project Manager

April 2006 – Present
Confidential,North Hollywood, CA

assigned to Pixie Hollow, (winner of 2009 Parent\'s Choice Silver Award)
Black and white box testing of online games (downloadable as well as online role-playing) and web sites both affiliated with specific games and affiliated with other Disney products.

QA Tester

February 2006 – April 2006
Confidential,Woodland Hills, CA

Black box testing of desktop software,
product feedback review documentation,
methodical bug tracking methodology utilizing the Sea Pine Test Track Pro utility

QA Tester

September 2004 – October 2005
Confidential,Agoura Hills, CA

Black box testing on a variety of gaming systems including PC, Microsoft XBOX, Sony PlayStation 2 and Nintendo GameCube

Internet Sales Manager

March 2004 – July 2004
Confidential,Ontario, CA

Managed internet client base
Created and managed documentation to track viability of various lead providers
Maintenance of past as well as future customer base while selling vehicles to current customers via the internet

E-Commerce and Business Development Consultant

February 2003 – March 2004
Confidential,Ontario, CA

Managed development and implementation of an effective process to respond to initial internet inquiries as well as follow-up of past and current client base
Oversaw upkeep of desktop systems and attendant printers
Creation of email and flyer ads, updating of photos on the web site of current vehicles and sale of vehicles via the web
Location and testing of future possible lead providers as well as overseeing current lead providers for quality of leads

Quality Assurance Engineer

June 2000 – November 2002
Confidential,Stockholm Sweden

White box and Black box testing of Lottery products (online, scratch card and online-card)
Responsible for creation and implementation of test plans for entire product life cycle
Used methodical processes and in-house proprietary automated test products to find, log, track and ultimately report bugs to Software/Hardware Leads as bugs were found up to and past the release date via an in-house test-tracking utility
Worked with multiple internal and external groups around several release schedules.

Test Manager

July 1998 – June 2000
Confidential,Santa Monica, CA

General testing including game, office, photo software/hardware testing, Year 2000 Compliance testing, Windows 2000 Certification for Desktop and Server testing including down-level OS\'s Windows 95/NT/98, as well as Windows CE Logo testing
Lead in interactions with Microsoft regarding specifications for certifying applications developed for Windows 2000
Managed training of testers in testing techniques in general and as applied to the Windows 2000 OS specifically
Handled client relations during testing processes
Created and managed documentation related to various test processes,
Managed tracking of bugs through in-house test tracking utility and automated testing using Rational Robot

Technical Writer

August 1997 – May 1998
Confidential,Santa Fe Springs, CA

Responsible for the creation, updating, and formatting of user and technical manuals as well as training manuals