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Quality Assurance Manager Resume

Kanab, UtaH

Career Objective:
Seeking a position that focuses on developing and improving online strategies, project management, project life cycle, client relationships and development of innovative online products and ideas.

Areas of Expertise

  • Certified Scrum Master
  • Background experience in Waterfall and Agile (Scrum) project management methodologies
  • Knowledge of Kanban methodology
  • Scrum leader, educator and general team cheerleader
  • Proficient in all the latest collaboration tools, CMS (Content Management Systems), Email Solutions and data management software
  • Proficient in project planning software including SharePoint, MS Project, QuickBase, Smartsheet, Basecamp
  • Proven role as Quality Assurance Manager writing user personas and stories and test plans
  • Proficient in various CMS including Best Friends\' proprietary CMS, Ektron, Drupal, WordPress, Google Sites, NetSuite, DotNetNuke, etc.
  • Proven role as Business Analyst in requirements gathering to define project scope
  • Background experience working with off-shore teams of developers
  • Strive to continuously improve and develop new policies, methods and procedures
  • Proficient in web development software and techniques including Search Engine Optimization, HTML, CSS, JavaScript, E-Commerce solutions
  • Experience in Usability, Information Architecture and User Stories/Scenarios
  • Ability to handle multiple projects and track the progress of each simultaneously
  • Big picture vision for aligning project goals with organizational mission
  • Proficient in web content writing and editing
  • Multicultural background includes fluency, both written and spoken, in Spanish, Polish and some Portuguese
  • Expert in Microsoft Office

Professional Experience
Confidential, Kanab, Utah July 2012 - Present
Web Designer, Project Manager, Copy Editor

  • Design and build web sites from conception to completion
  • Build social media presence for clientele
  • Assist with book publishing, including copy editing, manage cover design and publishing
  • Function as Copy Editor for various written material including resume\'s, cover letters, book copy and websites.

Confidential, Kanab, Utah Aug 2007 - Jan 2012
Lead Project Manager, Quality Assurance Manager

  • Managed cross-divisional projects from conception to completion, including content management and user training, for Best Friends, a national no-kill animal welfare organization with the largest sanctuary for companion animals in the United States
  • Team lead on software implementation project and overseeing testing, training, data conversion and implementation of Blackbaud CRM, donor relation software
  • Worked with Product Owner(s) and the team to create backlog; prioritize and assign points to the user stories
  • Oversaw the software development in Sprints/Iterations by leading daily stand-ups and removing impediments
  • Reported team progress by burn-down charts, dashboards, velocity reporting and sprint and release progress using Microsoft Team Foundation and SharePoint
  • Organized, facilitated & lead retrospective, sprint and release planning sessions/meetings
  • Created clear and concise documentation including Wireframes, Scoping Statements, User Scenarios and Personas/Stories, User Testing, Assessment and Retrospectives on projects on web development and software implementation projects such as Blackbaud CRM
  • Created and/or managed team with the creation email newsletters and online fundraising campaigns on a daily basis in collaboration with Marketing and Communications using Delivra, Blackbaud Internet Solutions and Blackbaud NetCommunity (former two as pilot projects)
  • Launched new websites with custom CMS, including the Best Friends Events, Adoptions and Volunteers sites, as well as various sites for targeted marketing campaigns
  • Oversaw and managed the redesign of over 400 pages of the Best Friends social networking website ("The Network") allowing over 600,000 users access to resources, forums, information on Initiatives and News regarding help with animal situations
  • Requirements gathering to define scope of projects to ensure meeting all client specifications
  • Successfully led and managed multiple departmental teams within the division including other project managers, business analysts, content producers and a team of ITS (Information Technology Services) volunteers
  • Created and implemented iteration testing plans and documentation to streamline processes shared with teams through online collaboration tools such as Microsoft Visual Studio, SharePoint, BaseCamp, GoogleDocs and GoogleSites
  • Analyzed project risk and mitigated accordingly. Established contingency plans and identified trigger events and responsibility for initiating corrective action
  • Assisted in initiating formalized project approval process for ITS as well as found solutions for blocking issues to maintain project flow
  • Collaborated with Consultants on various projects and outlined business requirements
  • Acted as Subject Matter Expert as well as Product Owner both front-end and back-end design, requirement reviews and key decisions
  • Conducted performance evaluations and provided performance input with team members and their managers
  • Created and delivered technical and user training documentation to product owners and staff

Confidential, Atlanta, Georgia August 2004 - 2008

  • Launched grass roots animal rescue organization
  • Designed, developed and deployed unique website
  • Increased awareness of stray dog population within Atlanta
  • Launched successful online marketing campaigns and adoption events
  • Featured in TNT marketing campaign - Dramatic Difference

Confidential, Atlanta, Georgia March 2006 - July 2007
Project Coordinator - Confidential

  • Managed internal web design projects from conception to launch
  • Worked collectively within team environment to build client estimates and RFPs
  • Created Site Architecture/Information Architecture
  • Oversaw billing on all internal web design projects
  • Managed and edited client content
  • Built strong client relationships between Creativesource and Coca-Cola internal clients

Confidential, Atlanta, Georgia Oct 2005 - Feb 2006
Project Manager - Design Services

  • Managed project timelines, team resources and deliverables, sign-offs and scope
  • Oversaw projects from conception to deployment
  • Ensured all websites and documents were fully tested, debugged and ready for client sign-off
  • Trained clients on content management system
  • Assisted support staff with client needs

Confidential, Atlanta, Georgia Jan 2005 - Sept 2005
Designer, Escalations Team - Design Services

  • Web Designer for Escalations Team
  • Active trainer for new hires and customers on applications
  • Conducted Quality Assurance: test, edit content, and publish websites
  • Lead for commerce solutions on MIVA and E-Store
  • Worked closely with off-shore developers in India and Philippines to build out websites.


Post Graduate Certification: Spanish-English Translation
Bachelor of Arts, Spanish/European Studies
Graduated: March 2004
Associate in Arts, Multimedia & Web Design

PMI Project Management Courses

Continued Education Courses in Project Management; Portuguese

Volunteer Experience:
Confidential, Atlanta, 2004 - 2008

  • President/Founder/Web Designer/Developer

Confidential, 2005 - 2006

  • Main Responsibilities: Dog Trapper

Confidential, 1998 - 2004

  • Main Responsibility: Web Designer/Developer
  • Additional Responsibilities: Foster Home Coordinator, Volunteer Coordinator, Adoption Coordinator

Confidential, 2001 - 2003

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