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Quality Assurance Operator Resume

Lynchburg, VA

objective

To secure aData Entry Operatorposition with your company.

Experience

2011 - Present Confidential, Lynchburg, VA
Quality Assurance Operator

Answered telephones & took messages for a variety of clients.

  • Performed quality assurance to ensure calls were handled properly.
  • Input on call schedules.

2005-2010 Confidential, Tuscaloosa, AL
Customer Service Representative/Supervisor

  • Supverised call center agents & created training manual.
  • Answered telephones & took messafes for a variety of clients.
  • Performed quality assurance to ensure calls were handled properly.

Education

Working on Associates of Applied Arts & Sciences

  • Still attending
  • Worked on Associates of Applied Arts & Sciences
  • Transferred to CVCC Fall of 2011

Special Skills

Microsoft Office (Word, Excel, Powerpoint, Outlook)
Certified Customer Service Representative by Association of Teleservices International in August 2008.
Typing Speeds: 65wpm/14255ksph

Interests

Spending time with family and friends; reading, writing and computers
Currently attending school online to get my bachelor's degree

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