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Quality Assurance Resume

Baltimore, MD

Result oriented QA analyst professional with around 7 years of progressive experience in Managing and performing Quality Assurance Testing during all aspects of Project life cycle. Excellent Analytical, Problem-Solving and Documentation skills with proven ability to articulate issues to the respective teams.

Strengths include:

  • Extensive knowledge of Software Development Life Cycle (SDLC), Methodologies and Test Processes.
  • Proficient in creating Test Cases, recording Test Scripts, executing tests, documenting and reviewing test results.
  • Proficiency in Manual Testing and Automated Testing and experienced in Analyzing, designing, executing and reviewing new and old Test Plans, Test Cases, developing and maintaining Test scripts, analyzing bugs.
  • Well versed with UNIX commands and Shell scripts.
  • Provided extensive support in Test Design, Test Development, Test Enhancement and Test Execution for various projects.
  • Automated test tool experience includes the Mercury Interactive Suite of Automated Testing Tools QTP 9.2, 9.5 and QC.
  • Proficient in various QA testing methodologies including test case/scenario development, testing architecture, test script recording/ enhancement, test set execution and defect tracking.
  • Thorough understanding of the CMM levels and IEEE Standards for software test documentation.
  • Experience in Coordinating Functional, Regression, User Acceptance, Load, Performance, Stress, of Client-Server and Web-based applications.
  • Expertise in developing and maintaining Requirement Traceability Matrix (RTM).
  • Responsible for helping improvethe overall Engineering system Build, Deployment, testing and reporting.
  • Excellent team member with ability to perform individually, well inter personnel relations, strong communications skills, hard working and high level of motivation.


  • Languages: Java, C, C++, COBOL, CICS, JCL, ASP, .Net, VB, HTML and XML
  • Testing Tools: Quality Center 9.0, Load Runner 8.0, QTP 9.0/9.2/9.5
  • RDBMS: Oracle 9i/10g/11i, SQL Server 2000/2005, Sybase9.x, , MS-Access, DB2
  • Web Servers: Apache2.x, IIS
  • Application Servers: Weblogic7.0/8.1, IBM Websphere4.0/5.x, Tomcat 4.x/5.x, ATG
  • Web Technologies: HTML, DHTML, JavaScript, AJAX
  • Development Tools: Rational Rose, MS Visio, Rational Clear Case, Requisite Pro, Clear Quest,


  • Networking: TCP/IP, FTP and Telnet
  • Front End tools: Oracle Developer 2003
  • Operating Systems: Windows 2000/2003/NT/XP, MS-Dos, UNIX (Sun Solaris), Linux, IBM
  • Other Tools: TeamTrack 6.5, Test Director, JIRA, Bugzilla, CVS, Toad, Mantis


Client: Confidential,Baltimore, MD
Role: Sr. Quality Assurance Analyst Nov ’09 – Current

Confidential,is English language multinational institution which teaches English around the world.Tutorial software is organized in different modules like Business Oriented purpose (BOL) andfor general purposes (EOL) around the world.The Software contains Video and Audio clippings followed by the sequence of questions be answered by the student.Work involved is testing for the functionality and tracking to see if the student study sessions are being recorded back into the database.


  • Analysis of Requirement Specifications and change requirement documents.
  • Participated in Requirement Analysis and use case discussions with the business for Application Development.
  • Developed Test Plans, Test Scenarios, Test Cases, Test data and Traceability Matrix.
  • Conducted test case reviews with developers and the requirement analysts to discuss the accuracy of the test cases.
  • Maintained Test Logs, Test Summary reports and participated in Defect Review/Status/GO-NOGO Meetings.
  • Performed shake out in UAT environment and end-to-end testing.
  • Worked with SQL and functions to test the database integrity. Wrote SQL queries, used joins, functions.
  • Preparation of Test Plans and Test Cases even built the Repository through Quality Center.
  • Worked on preparing RTM, Test Accounts for various levels of testing.
  • Performed functional testing for both EOL and BOL throughout the project and reported to the manager by uploading the error files to the “Big Blue” file sharing system online.This is similar to MS Excel.
  • Created student logins and studied using these logins and tracked the student activities on the backend database. GUI used to check the backend database is “SSDS”.
  • Changed the bookmarks of the student study sessions when required for the testing.
  • Conducted positive and negative testing to check the response of different Student Tests and to verify the elimination of duplicate user accounts.
  • Performed Back-end testing to verification, validation and to check the constancy ofStudent data.
  • Adjusted the sequence of the steps for regression testing by going into the Database through the GUI which is developed using Visual Basic.
  • Involved in the module level testing, Functional testing, GUI testing, Integration testing, System level testing, Regression testing and Database testing.
  • Responsible for logging/tracking/validating defects using Mantis.
  • Participated in production deployment and verified functionality for final sign off.
  • Attended Bug Scratch and product enhancement meetings.
  • Worked under Post Deployment process to validate the applications scope and verify the exact data is populated.

Environment: Manual Testing, Windows NT/2003/XP, ASP .NET, SQL Server 2008, Apache, HTML, Mantis, Web Services SOAP UI, Quality Center 9.0, Rational Requisite Pro, Rational Clear case, MS Excel, MS Office Suite.

Client: Confidential,Addison TX
Role: QA Mainframe Tester Sep ’08 – Oct ‘09

Confidential, is the largest individual Credit Card issuer organization in the world. Amongst a number of systems there are two significant systems, one for the distributed systems and the other for 3270 side. The distributed system is a 3-tier system with the Mainframe as data server, HP-UX as middle layer, and Windows NT machines at the front-end of the distributed system. There are CICS applications written primarily in COBOL and Assembler languages that support the distributed system and 3270.
This project is an infra structure project which deals with creating a central transaction database for storing all monetary transactions which are received from different associations (Visa, MC and AMEX) and distributed side. The purpose of its creation is to remove the redundancy in the whole system as different application areas store same data in their own formats. This project impacts about 12 core systems within MBNA on mainframe side and requires coordination with all applications. Major revenue impact project, so high visibility which required great amount of dedication and responsibility.


  • Analysis of Requirement and change requirement documents like Business Requirement Document and Functional Requirement Document.
  • Involved in Application Development, as requirement changes.
  • Preparation of more than 2000 Test Plans and Test Cases even built the Repository through Quality Center.
  • Worked on preparing RTM, Test Accounts for various levels of testing.
  • Online and Batch test cases were executed using TSO and CICS.
  • Evaluation of the System design documents, Product Requirement Documents and other Technical documents.
  • Configuring the Databases (SQL and Sybase) to the application servers.
  • Prepared and populated the test data.
  • Involved in reviewing the Test plans and Test cases with Project team and stakeholders.
  • Involved in Functional, Regression and System testing.
  • Worked on Web Testing for the basic functionality of the site and readiness for expected traffic and number of users and the ability to survive a massive spike in user traffic.
  • Involved in Database Testing with set of predefined SQL queries.
  • Performed browser-compatibility testing of the Application on IE, UNIX and Netscape Navigator.
  • Data Profiling or checking the data for violations of Business Rules, missing values, incorrect values, duplicate records, and other data-quality issues.
  • Verified the expected results in database by writing SQL queries and database Stored Procedures, Functions etc.
  • Created Data Driven Tests using Data Tables and Relational Databases, COM in QTP-Reports generated through Data warehouse and by using SQL.
  • Reporting defect/issue and test result tracking system using Test Director.
  • Worked on the JCL overrides and performed JCL checks.

Environment: IBM PCs and compatible, Windows NT/2003, Windows 2003 server, UNIX Sun Solaris, S/390, MVS, TSO/ISPF, COBOL II, CICS, DB2, VSAM, File aid / DB2, Mercury QTP, Oracle 10g, SQL Server 2005, MS Office Products, Test Director, and Quality Center.

Client: Confidential,Denver, CO
Role: Quality Assurance Analyst Oct ’07 – Aug ‘08

Thisis the project aimed to providing a short time solution to providing unified billing to the residential customers of intermediate who use multiple services such as long distance, cable, world net, mobile phone and other broadband service. This project contains different modules like customer account details, service details, billing details and customer matching modules.


  • Analysis of Requirement and change requirement documents.
  • Preparation of Test Plan and Test Cases through Quality Center.
  • Involved in preparing test accounts or test data for various levels of testing.
  • Evaluation of the System design documents, Product Requirement Documents and other technical documents.
  • Configuring the Databases (SQL and Sybase) to the application servers.
  • Involved in Creating and reviewing the Test plans and Test cases.
  • Involved in Functional, Regression and System testing.
  • Involved in Web Testing and Database Testing.
  • Testing application behavior and performance on different browsers like Mozilla Firefox, Internet explorer, Netscape navigator etc.
  • Created automated scripts using Quick Test Pro (QTP) for Regression testing using check points, Parameterization, Actions, Input & Output Parameters, Data tables and uploaded the scripts to Quality Center, and executed them from Quality center
  • Created many reusable Functional Libraries in QTP using different Automation Frameworks and Descriptive programming techniques.
  • Verified the expected results in database by writing SQL queries and database Stored Procedures, Functions etc.
  • Reporting defect/issue and test result tracking system using JIRA.
  • Attended Issue review and product enhancement meetings.
  • Coordinated with the offsite Team in India in setting up the environment and running the regression suites.

Environment: IBM PCs and compatible, Windows NT/2003, Windows 2003 server, UNIX Sun Solaris, SQL Server 2005, JIRA, QTP 9.5 and Quality Center.

Client: Confidential,Dallas, TX
Role: Sr. QA Tester Nov ’06 – Aug ‘07

The Group\'s principal activities include mortgage banking and retail banking. The mortgage-banking segment includes origination of both adjustable and fixed rate mortgage loans, primarily through a network of mortgage brokers, mortgage bankers, attorneys and other real estate professionals and from customers and members of the local communities in the lending area. The Retail Banking network consists of 81 full service banking offices and 128 automated teller machines. The branch network offers traditional time, savings and checking accounts, annuity products, mutual funds, mortgage, home equity loans, credit and debit cards, on-line banking etc.


  • Imported the Test cases from MS word using Test Director Word Macro.
  • Identified software problems, wrote easy-to-follow bug reports, logged them into bug tracking database, monitored their progress and verified their fix Using Test Director.
  • Designed, developed and executed Test cases/Test conditions using Test Director.
  • Coordinated all testing efforts including the setup and use of testing environment.
  • Reviewed test results versus test strategies.
  • Tested application under Functional, QA and Production environments.
  • Performed Functional, Database, System, Integration, Compatibility, Build Acceptance and Deployment Acceptance tests.
  • Performed Regression testing using Win Runner on new builds.
  • Coordinated with development, design, business, QA groups in executing UAT (User Acceptance Test) and testing efforts.
  • Responsible for submitting, analyzing defects found by me during the testing process and by UAT testers.
  • Attended project reviews meetings and discussed issues, status for tracking the progress with Development, Project teams and business groups.

Environment: Win Runner 7.0, Test Director 7.0, Load Runner 7.0, Web Logic 5.1.0, EJB, Java (JDK 1.2), Java Script, XML, HTML, JSP, Oracle 8.0.6, IIS, Toad, Windows NT/2000, PVCS Tracker.

Client: Confidential,KANSAS
Role: Quality Assurance Analyst Sep’ 04 – Oct ‘06

Confidential,application, which consists of different modules like Finance, Maintenance, Equipment, Case Management, and Loyalty. Involved in testing of all these modules and extensively involved in Equipment and Loyalty modules. Using Equipment module can create Orders, can track the status of the Existing orders, and can associate the equipment. Using Loyalty module can retain the customer or disconnect the customer. CTMS is Customer Trouble Management System using which can log the Trouble Tickets and track the Ticket status.


  • Developed Test Scenarios in excel and involved in the preparation of test plan.
  • Developed scripts to automate the manual test cases using Rational Tool.
  • Logged defects using Clear Quest.
  • Automated the test cases using Rational Robot for Regression Testing and Functionality testing.
  • Identifying the problems, prioritizing them and communicated the bugs to the developers using Rational Clear Quest.
  • Decomposition of requirements using Rational Test manager, PVCS Tracker
  • Prepared pre-conditioned data for testing the application.
  • Involved in Cross browser testing.
  • Execute of Unit Testing, Regression Testing, System Testing, User acceptance Testing.
  • Performed stress test and performance test by using Performance Studio.
  • Interacted with Business Analysts and developers to resolve technical issues.
  • Using TOAD and SQL scripts tested the data populating to the Oracle database.
  • Wrote and executed DWH/ETL Test Cases.
  • Is responsible for daily and weekly status updates showing the progress of the Automated and manual testing
  • Attended and provided QA status during Daily and weekly status meetings.

Environment: Win NT4.0/2K/XP, Sun Solaris, Java, Oracle, Informatica 6.x, SQL, PVCS tracker, Clear Quest, Rational Robot, Test Manager and Performance Studio.


Bachelor’s of Computer Engineering

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