SALES ASSOCIATE / CUSTOMER SERVICE REP Resume Upper Marlboro, MARYLAND - Hire IT People

SUMMARY

Highly enthusiastic customer service professional with 6 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
i thrive in making clients feel like their needs are what matters the most.
i am great at smoothing over complicated situation. as well as resolving an issue in a timely manner.
I have sold over one million dollars of merchandise in the category of Electronics, Appliances, furniture, and Bedding .Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Increased clients quality of purchase by Advising them as well as introducing extended benefits and services.
Recommended the best quality of products. contributed to clients purchase decisions. established accounts with clients.
created buyer relationships with clients and secured their trust in the company.

AREAS OF EXPERTISE

Active listening skills can type 60 wpm proficient in Linux proficient in javascript experienced in customer service.
proficient in word, excel, and power point.
Seasoned in conflict resolution
Sharp problem solver Top sales performer
Inventory control familiarity

PROFESSIONAL EXPERIENCE

SALES ASSOCIATE / CUSTOMER SERVICE REP

Confidential, Upper Marlboro, MARYLAND

Responsibilities:

Maintained up - to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach .
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Resolved product issues and shared benefits of new technology.
Resolved product issues and shared benefits of new technology.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Managed quality communication, customer support and product representation for each client.
Increased territory sales by surpassing monthly goal of $100,000.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Guest service representative

Confidential, Washington, DC

Responsibilities:

Kept abreast of rapidly evolving technology.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Successfully interacted with customers and retail buyers to expedite orders.
Promptly responded to general inquiries from members, staff, and clients.
Managed quality communication, customer support and product representation for each client.
Expressed appreciation and invited customers to return to the store.
Worked as a team member performing cashier duties, product assistance and cleaning.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

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Sales Associate / Customer Service Rep Resume

Upper Marlboro, MarylanD

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