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Software Qa Analyst Resume

Madison, WI

PROFESSIONAL SUMMARY:

  • 7+ years of IT experience in Software Testing with exposure to full software development life cycle(SDLC), Methodologies and expertise in Software Testing, Project Management in S/W Services and Productdevelopment companies.
  • Thorough Understanding ofSoftware Development Life Cycle(SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
  • Experience in Black box Testing, System Integration Testing, Regression Testing, Smoke Testing, Incremental Testing, Sanity Testing, Performance Testing, Functional Testing, End to End Testing on Web (ASP, Java & J2EE) and Mainframe based applications.
  • Experience in Defect Management Tracking, Establishing Test Standards, Guidelines, Procedures, Test Execution, Documenting and analyzing Test results.
  • Extensive experience in Back End testing in various data bases like DB2, MS Access and Oracle 9i/10g databases using SQL queries.
  • Expertise in QA Testing in distributed UNIX Environment and Oracle databases as back end, Performed testing using SQL, PL/SQL.
  • Experience in manual testing of Mobile Applications.
  • Used RDBMS concepts for the manipulation of the data and to validate the results.
  • Developed automated test scripts and prepared Test Data for using Quick Test Professional to perform Functional, Regression and Data Driven Tests.
  • Experience in Bug tracking, Root Cause Analysis, Defect Analysis and Configuration Management and Project Documentation.
  • Strong Experience in Defect tracking tools such as Quality Center, QTP and Test Director.
  • Proficient in MS Office (Word and MS Excel).
  • Extensive experience to Analyze and Document Business Requirements and System Functional Specifications on Mainframe environments.
  • Knowledge of structured methodologies such as Rational Unified Process (RUP), structured analysis and Requisite Pro.
  • Technical writing skills includingdrafting scope, functional documentationand editing of user manuals.
  • Excellent analytical, problem solving, communication and inter-personal skills to manage and interact with individuals at all levels, Excellent Communication and Interpersonal skills.
  • Experience working with Expediter, Inter test, COBOL, CICS, IDMS database, DB2, MKS.
  • Result oriented & committed to meet the goal.

Technical Skills:
Process/ Methodology : SDLC, RUP

Testing Tools : Quick Test Professional, Quality Center, Test Director

Modeling Tools : Rational Tools (Requisite pro, Clear Case, Clear Quest)

Version Control : Rational Clear Case, Visual SourceSafe, CVS, MKS Language : Oracle PL/SQL, Stored Procedure, JSP, JCL Database : DB2, Oracle 9i /8i, SQL Server 2000/2005 Tools : SQL Loader, TOAD, SQL Developer. Operating System : Windows 2000/XP/Vista/7, UNIX, LINUX.

EDUCATION:

  • Bachelors in Electronics and Communications Engineering,

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI Sep ’11 – May’12
Software QA Analyst / Automation Test Engineer

Confidential, Trust provides insurance, retirement and investment services to Wisconsin public school employees and their families. Application has Web Enrollment, On-line Enrollment, Batch Enrollment, Account Management and Claims management for subscribers.

Roles & Responsibilities:

  • Understanding the business document and participated in walkthrough and review meetings.
  • Involved in preparation of eligibility enhancement Test Plans for different work packages, On-Line green screen changes, Web Enrollment and Batch enrollment.
  • Actively involved in testing the application, manually and using automation.
  • Participated in the System Test Plan, Test Scenarios and Test Cases Reviews
  • Gather the relevant test data necessary for the test cases, based on the Business specifications, Requirement specs, Scenarios, Transactions and Test Conditions.
  • Tested the HIPAA EDI Transactions and worked on Medicare Claims.
  • Involved in testing the integration between the Claims application and other applications like Providers, Drugs, Eligibility and Member Client Services applications.
  • Generated and validated various reports like Clinical, Hospital and Dental Claims.
  • Generated SQL queries to validate various reports, loads and extract processes.
  • Involved in generating Reports using Business Objects and testing the reports
  • Involved in validating the back-end DB2 database against the flat files.
  • Involved extensively in user acceptance testing phase along with the end users
  • Attended weekly Review meetings to review and follow-up the status of defects. Also attended Team review meetings to notify status updates.
  • Developed and executed SQL queries extensively for backend testing using SQL Navigator.
  • Report defects using Rational Clear Quest and interact with developers to resolve defects.
  • Tested Web services using Soap UI tool and validated the responses.
  • Develop templates perform Parameterization to run the test cases for different data.
  • Involving in testing various backend jobs developed ETL Tool (Informatica) and UNIX
Environment: Java servlets, JSP, COBOL, JCL, AS400, RPG, I-Series SQL Navigator, Windows XP, MS SQL Server 2005, SharePoint, XML Spy, SOAP UI, Spec Builder, X-Engine, Control M, MACESS, Rational Clear Quest, Web sphere, Informatica, Business Objects, J-Boss.

Confidential, Mayfield, OH Sep’09-Dec’10
Project: Total Loss Concierge (TLC)
Role: QA Tester

Confidential, ranks third in the nation for auto insurance, with more than 12 million customers. It Provides Auto, Home & Business insurance where I am working on the Total Loss Concierge(TLC) system is currently an intranet website. It was developed in response to a pilot program where Progressive claims offers a replacement vehicle to an insured or claimant, in place of cash. The goal was to eliminate the hassle associated with replacing the total loss vehicle.

Roles & Responsibilities:

  • Designing test scripts with various test conditions and also worked with QA team for the testing.
  • Develop and execute system test plans work with business and QA Coordinator to identify, document detail and prioritize stories that represent the requirements for the system.
  • Developed Manual test cases by decomposing use cases for specific functional requirements.
  • Exclusively involved to recommend manual and automation tools functionality.
  • Tested Trouble Tickets, Change Request, and Maintenance Request.
  • Involved in testing the application developed for mobile devices.
  • Ensure that acceptance tests covers system and regression test.
  • Performedbackendtestingin Oracle /SQL Server My SQL database and analyzed the log files for different error codes.
  • Validated database insertion and deletion by executing SQL statements to verify the output data with ref to inputs entered on the application.
  • Prepared a very detailed Keyword driven QTPframe work to validate, manipulate data using built in methods and functions to test the major functionalities which include backend connectivity as well.
  • Written a high level regression scripts using QTPfor comparing a voluminous sets of XML data.
  • Developed test casesusing HP Quality Center and then automated themusing HP QTP for regression testing.
  • Performed Integration testing to verify the interface between various application modules.
  • Participated in Requirements Sync (Acceptance Testing) with Business Analyst and Developers.
  • Responsible for documenting changes to existing story cards.
  • Involved in preparation of Weekly and daily status reports.
  • Involved in creating and maintaining the Test Environments and coordinated with the teams.

Environment: QTP, C#, ASP, .net, Vbscript, HTML, XML, SQL Server2000, UNIX, Win 2000, Toad.

Confidential, Maryland May’09-Sep’09
Project: Modernized Claim System
Role: Mainframe Tester/ Business Analyst

Federal Security Clearance:

  • HSPD-12 credentials – Cleared background check, and security clearance credentials by Homeland Security.
  • Public Trust Clearance – Level “C” - Confidential – Cleared Federal background check that were required for SSA suitability.

Confidential, claims system is used in ORSIS to gather information for claim application via data input on the individual CICS screens. MCS system detailed requirements document are available in plain text format, but not up-to-date. Some of the screen requirements are existing as hard copies. As an analyst, required to do Source codes walk through of COBOL & CICS and document functionalities that are missing or having discrepancies.

Role & Responsibilities:

  • Testing, Analyze and documented the requirements document from the existing Detailed Functional Requirements (DFR).
  • Involved in Functional and Regression testing of the application.
  • Created and maintained test cases and executed them in the Quality Center test lab. The defects are entered and follow-up with developers by maintaining defect life cycle.
  • Performedbackendtestingin DB2, Oracle databases and analyzed the front end submitted values and process results in various tables the tools like DBVisualizer, Toad, DB2 Command Editor.
  • Developed test casesusing HP Quality Center and executed them in test lab.
  • Documented electronic copy of the missing functional requirements for CICS screens, which are maintained as hard copies by ORSIS team
  • Tested and Documented structured use cases for the GAPS in the functional requirement documents using Rational Unified Process tool – Requisite Pro
  • Performed analytical/technical activities supporting the Office of Modernized Claim System (MCS)
  • Assisted SSA in performing a gap analysis by evaluating requirements against existing CICS application screens.
  • Conducted database testing using SQL queries and Executed SQL queries by connecting to Database.
  • Performed requirements analysis, verifying the requirements against existing requirement documents, and document those requirements.
  • Gathering and Analysis of client requirements in manner they can be used when the system may be converted to web based front end in near future.
  • Attended JAR / JAD sessions, walk through and meetings with ORSIS business users to understand existing requirements and operational procedures.

Environment: Quality Center 9.2, Winrunner, QTP 9.2, Internet Explorer, Mozilla , Windows XP, Web spear, Oracle 8i, Toad, DBVisualizer, DB2 Command Editor, Ms-word, Expediter, Inter test, COBOL / CICS, IDMS database, PCOM, DB2, MKS, Rational Unified Process tool - Requisite Pro.

Confidential, New Jersey Oct’08 – Mar’09

Project: EASE application

Role: QA Analyst

Confidential, systemallows user to create a deal and book an account for the premium finance insurance policy. The main objective of the project is maintenance of transaction history on CICS screens. The Transaction History screen displaysall events on an account. It can be accessed through a number of different areas of the EASE system. The CICSscreen developed is used to check the status on accounts, check balances on accounts, check for receipt of cash, checks for invoices sent, and checks for fees assessed and paid. Representatives can view all events on an account or choose to view only payments, open invoices, disbursements or miscellaneous charges.

Role & Responsibilities:

  • Designed and Developed Test Cases according to Functional Requirements and design specifications of the application.
  • Compared the test data with expected data by using EXCEL sheets that retrieved from data base by using TOAD
  • Conducted functional requirement testing to test business scenarios, user actions, interfaces, data rules, user messages and error conditions.
  • Documented requirements and maintaining traceability of those requirements throughout the development and implementation process.
  • Worked on the entire SDLC to deliver quality systems, which meet or exceed customer expectations when promised and within cost estimates.
  • Design, Review and Execute Test Cases.
  • Reporting the bugs in the bug data base.
  • Conducted build wise regression testing of all the bugs posted.
  • Design, Review and Execute Test Cases.
  • Executing test cases, identifying mismatches and reporting defects intoQuality Center 8.0 and tracking them till they are fixed.

Environment: IBM 3270, MVS, JCL, CICS, Expediter, QMF, File-Aid,Java,HTML, Oracle8i, Windows NT,Unix,Cobol,XML,SQLHumming Bird, MS-EXCEL,Rational Clear Quest, Ms-Project, Ms-Access, Ms-Word, Quality Center 8.0, Test Director 7.5, Win Runner 7.2/7.6, Internet Explorer, Mozilla , windows XP/2000, Linux, Web spear, Oracle 8i, Toad.

Confidential, India Jan’06 – Mar‘07

Project: Inventory Control and Transportation System

Role: QC Analyst

The basic objective of the project is to maintain Stock details at all the warehouse and find the optimal solution to supply stock to the different destinations. It follows some statistical methods to solve the transportation problem. It collects the available stocks at different warehouses and also takes the input, the quantity to be delivered at different destinations.

Role & Responsibilities:

  • Involved in designing Test Cases using Requirement specification documents and design documents.
  • Involved in Functional and Regression testing of the application.
  • Parameterize values to test with multiple sets of data.
  • Involved in Requirements review meeting with developers to ensure that business requirements are understood, and proposed technical solutions to meet business objectives.
  • Performed Backend testing to validate data entered into database.
  • Compared the test data with expected data by using EXCEL sheets that retrieved from data base by using TOAD.
  • Created weekly status reports describing status of testing process.
  • Managed the functional specifications, development, user acceptance testing.
  • Actively involved in all aspects of the analyses process including creating use cases, test cases, problem reporting, and documenting results.
  • Determined test strategies based on requirements and architecture.
  • Executing test cases, identifying mismatches and reporting defects intoTest Director 7.5 and tracking them till they are fixed.
  • Communicated withChange ControlBoard on Quality control issues

Environment: Mercury Test Director 7.5, Win Runner 7.2/7.6, Internet Explorer, Mozilla, windows XP/2000, Linux, Web spear, Oracle 8i, Toad.

Client: Confidential, Bangalore, India Apr’05 – Dec‘05

Project: Price Pan

Role: Test Engineer

Confidential, WAP portal always attracted their customers by introducing many new products like News, Music, Entertainment, and other information and service available on their handsets 24x7, every product before being launched, undergoes tests on their test platforms, to ensure that the respective service are chargeable, usable, and can be tracked for support.
Role & Responsibilities:

  • Test case creation based on product notes description
  • Execution of the test case as well as free testing and reporting of the bugs
  • Validation of the audio recognition & delivery
  • Functionality, Usability, Downloaded content validation
  • Validation of the offline pages stored
  • Gather packages information from billing assurance managers for the test plan, test report.
  • Create defect report and circulate among the distribution list.
  • Chase up for the defect to be fixed with integration teams.
  • Go live testing, post go live testing.

Environment: J2ME, Mozilla, Windows XP/2000, Linux, VOIP, SIP, SIPP, WIRESHARK, Perl.

Confidential, Bangalore, India Jan’03 – Mar’05
Role: Test Engineer

The project involved large customer groups. It was to develop a document imaging software. This software automates the processing of credit card applications by creating digital images of the paper applications and processing these applications electronically using handwriting recognition tools.

Role & Responsibilities:

  • Involved in Functional Testing, Regression Testing, Compatibility Testing.
  • Bug tracking and preparation of Test summary report and product defect metrics.
  • Captured, communicated, managed system requirements and maintained requirements traceability using Rational Requisite Pro to keep members up to date with the latest requirements and changes if any.
  • Managed all the requirements in MS Word, making requirements available to all team members and stakeholders involved in the project.
  • Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the client’s team throughout the lifecycle of the project.
  • Followed UML based methodology using Rational Rose for creating Business Cases and Use Case Models after assessing the status and scope of the project and implementing technology based solutions that will meet their strategic business processes needs.
  • Identified Use Cases from the requirements and wrote Use Case Specifications document.
  • Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.

Environment: Mercury Test Director 7.5, SQL Server 2000, XML, Microsoft Project, Windows ME/2K /XP, Mac 9.x/10.x, ASP.Net, C#.Net. MS Access, Oracle, SQL & PL/SQL Server, DB2, MS Visio, MS Office Suite, MS Project.

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