PROFESSIONAL EXPERIENCE

June 2011-present
Quality Assurance Project Manager Confidential, Houston, TX

• Responsible for managing a QA test team specializing in server NIC (Network Interface Card) qualification.
• Closely monitored schedule commitments to ensure milestone targets were met.
• Interfaced regularly with HP vendor managers, program managers, and software engineers during test cycles.
• Tracked daily results progress and escalated bugs/defects as necessary.
• Coordinated lab-related installs to ensure test infrastructure was maintained.

April 2008-June 2011
Sr. Device Test Engineer/Project Manager Confidential, Dallas, TX

• Worked directly with cellular carriers to ensure wireless vendor's software adheres to carrier test requirements.
• Coordinated with handset wireless manufacturers/vendors during requested test cycles, (R & D to pre-lab entry).
• Communicated wireless carrier device requirement changes directly to wireless vendors during test cycle.
• Tracked results, defects and fixes daily using test results documents, spreadsheets and HP Quality Center.
• Escalated high priority defects to vendor for exposure and/or gating items that may prevent carrier lab entry.
• Managed test efforts to ensure objectives/scheduling commitments are met.
• Train and mentored new employees.

November 2006-March 2008 Confidential, Houston, TX
Field Service Engineer

• Responsible for installation and training on ophthalmic instruments (retinal cameras, slit lamps)
• Perform on site service and/or repairs as needed to help minimize customer down time.
• Assist regional sales team as needed to increase customer satisfaction.
• Work closely with sales and upper management during trade shows (setup, demos, etc).
• Hewlett-Packard PC and Topcon digital imaging software (IMAGEnet) support.
• Manage time and scheduling effectively under minimal supervision.

April 2001 - October 2006 Confidential, Tomball, TX
Quality Assurance Project Manager

• Manage multiple QA test engineers during the test cycle of each iPAQ handheld program.
• Create strategic and effective test plans to maximize results of quality testing
• Assign test plans and tasks to maximize test efficiency.
• Lead ROM upgrade/update validation during sustaining test phase.
• Testing of updated software releases to validate resolved issues.
• Qualify new 3rd party drivers to be released to the web for shipping products on iPAQ platforms.
• Represent test team when interfacing with upper management and product OEM.
• Provide technical support and direction to team members during test phases.
• Responsible for approving/disapproving software update packages for web release.
• .Interface with core team members to ensure schedule commitments are upheld without compromising quality.
• Document and report errors and failures using internal Problem Tracking system (PTR)
• Responsible for adding and removing new users to the database PTR system.
• Maintain rights and access level for each new user added to database.

Hardware Test Engineer (2001-2003)

• Member of the WAT (Wide Area Test) test team. Responsible for Hardware compatibility testing.
• Tested 3rd party hard drives (SCSI, IDE), optical drives, video cards, modems, and NIC cards on multiple Compaq/HP desktop platforms.
• Hard Drive testing from vendors such as Seagate, Maxtor for compatibility on Compaq desktops.
• Ensured quality and customer satisfaction were met through strict test practices.
• Validated firmware/software updates on all 3rd party options as well as Compaq/HP motherboards.
• Performed test validation on both shipping and sustaining commercial desktops.

June1997-April 2001 Confidential, Houston, TX
Senior Sales and Technical Support

• Salesman of the month numerous times for exceeding sales quota expectations.
• Presented Voicestream wireless products to both consumer and enterprise customers.
• Worked with potential customers to ensure purchase of the most beneficial services.
• Provided technical support on handset issues.
• Assisted customers with product and service knowledge before and after the sale.

EDUCATION

Associate of Applied Science, Computer Science

TECHNICAL EXPERTISE

Operating Systems
Microsoft Windows XP Pro, Vista, 7, Server 2003/2008, Windows Mobile 6.1 and 6.5, 7.0, Ubuntu Linux, Google Android

Software Packages & Technology
Microsoft Office Suite 2003/2007 (Word, Excel, Power Point, Outlook), HP Quality Center, Test Director, BMC Remedy, ADB (Android Debug Bridge), QXDM (Qualcomm eXtensible Diagnostic Monitor), JBenchmark 1.0 & 2.0 mobile handset performance evaluation tool, RAID configuration, Extensive HP Blade Server experience, Server switch (1GbE/10GbE) testing (Cisco, Brocade, HP ProCurve)

Wireless Technology

• GSM (Global System for Mobile Communications)
• WAP browser, J2ME Java, Push to Talk (Kodiak server), Video Share (IMS), and Bluetooth handset testing/wireless carrier validation
• Extensive FOTA (firmware over the air) & DM (Device Management) testing on multiple vendor handsets using lab test servers.

Training/other skills

• Project Management Fundamentals training course (taken February 2006 on site at Hewlett-Packard)
• Broad leadership and management skills.
• Excellent analytical, verbal and communication skills.