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Senior Qa Analyst Resume

SUMMARY

  • Over ten years of professional experience in Software Testing (QA) and Development under UNIX, Windows and Web environment using ORACLE RDBMS Technology, SQL Development Tools, Unix Utilities and other Client/Server Tools.
  • Experience in testing Telecom, Financial, Mortgage and HealthCare applications.
  • Testing Client-Server, Web based and legacy applications.
  • Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques.
  • Experience in developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
  • Good experience in backend testing using SQL and PL/SQL
  • Experience with BMC Remedy service management.
  • Object Modeling (OOA&D) with UML/RUP using tools like Rational Rose.
  • Expertise in manual Testing and Automated testing using Mercury Interactive test tools like WinRunner, Load Runner, QTP,SilkTestPro and HP Quality Center.
  • Proficient in all aspects of Testing including Unit Testing , Black Box and White Box, Functionality Testing, Data integrity testing, System Testing, Integration Testing, Regression Testing, Stress / Performance Testing and User Acceptance Testing.
  • Experience in Installing, Configuring and Administering Mercury Automated Testing Tools (Winrunner, Load Runner, and Test Director) and SILKTESTPRO.
  • Experience in working with Java, J2EE, UML, UNIX, Oracle, SQL, PL/SQL, and Scripting.
  • Excellent interpersonal and customer relational Skills. Proven communication, presentation Skills and Leadership Qualities.
  • Extensive knowledge in Operational Data Repository (ODR)/Data Warehouse.
  • Involved in writing scripts in Silkscript, TSL, SQA Basic, Test Script and SQL statements.
  • Sound working knowledge of C/C++, UNIX, Oracle 7.x/8.x/9.x, SQL,Teradata.
  • Excellent communication, analytical and interpersonal Skills.
  • Ability to collaborate with testers, developers, project managers and other team members in testing complex projects.
  • Flexible and versatile to adapt to any new environment and work on any project
  • Excellent ability to learn things quickly.
  • Enthusiastic to learn new skills with shorter learning curve.

TECHNICAL SKILLS
Languages: Java, C/C++, UML, PL/SQL.
Web Technologies: Java (Servlets, JSP, Applets), Struts, XML, Perl, Javascript.
Databases: Oracle 8i/9i, SQL SERVER 7.0/2000, MS-Access, TOAD,Teradata
Operating Systems: Windows 2000, Windows NT/95/98, UNIX, Linux.
Tools/IDE: RationalRose, Ant, Eclipse, WinCVS,WinSCP, Serena Dimensions
Application Server: Tomcat, JBoss 2.0/3.0,Weblogic 8.1
Testing Tools: Clarify, PVCS Tracker, DDTS, TMS, HP Quality Center, QTP,
WinRunner, Load Runner, SilkTest, Remedy,Perl Express.
GroupWare: Lotus Notes 6.5, LotusScript, and Domino
Protocols: SNMP, TL1, CORBA

EXPERIENCE
Senior QA Analyst
Confidential,Dallas, Texas (Feb’09-Present)
Responsible for WEB/GUI testing ,Data Warehouse testing on Teradata, Oracle and SQL Server and reports testing including Crystal reports,Webi reports and Essbase Cubes. Delegate testing responsibilities as well as taking on the challenging role of testing across multiple projects running in parallel with extremely short timelines for deployments to production. Worked on multiple projects including Wyatt SAP ERP,CATHI(Customer and Travel History Information) and Air Tran Integration.

  • Worked with SAP FI/CO and HR modules to validate reporting data against source data. Used SE11 and SE16 transactions to check data in SAP tables. Used FB03, ME23N and other SAP transaction codes to validate finance and purchasing data. Also validated Crystal Reports and Essbase cubes
  • WEB/GUI testing of CS2,QIK,SAAS(SABRE Client) for creating and validating PNRS for multiple projects.
  • Extensively used SQL to validate the data loads, ETL jobs and verified the changes to the Macro\'s and Stored procedures.
  • Use Logical and Physical Data Models to verify the Referential Integrity for various schemas.
  • Create and Manage test cases and test defects in HP Quality Center 10.0 and create test execution reports and defect reports.
  • Created PERL parser to parse the xml’s and develop fast load scripts to populate the xmls into the tables.
  • Create Jobs docs and analyze job dependencies from the TIVOLI Job scheduler.
  • Analyze, reconciles, measures, and reports findings on pre-determined deliverables that may affect validation efforts.
  • Coordinate communication among other testing specialists to ensure analysis of deliverables are completed prior to a tollgate
  • Identify project risks and gaps to upper management, which may include impact on current/existing technologies and future direction in the industry or within SWA
  • Evaluate alternative operational efficiencies and process changes for CTD and communicate those to Leadership
  • Develop testing strategy and communicates plan to management, peers, application project team and other stakeholders
  • Communicate project information to all test team members and managers, as appropriate
  • Coordinate testing activities among other testing specialists to ensure schedules are met
  • Track and report on issues and solutions and escalate as appropriate, recommend and obtain resolution.

Tools used: Teradata SQL Assistant 12.0, AbInitio 1.14, UNIX, Tivoli, PERL Express, XML, Putty, WinScp, FTP, HP Quality Center, Crystal Reports, Webi Reports,Essbase Cubes.

QA Lead
Confidential,Plano, Texas (Jan’08-Dec‘08)
Lead QA efforts to deliver on and support organizational and project level QA activities in TMS Systems QA group for Enterprise Architecture service applications, data warehouses, Crystal Reports and SQL Reporting Services (SRS) reports, migrations, feature requests, and defect fixes. Responsible for Planning, prioritization of QA projects, develop, define and continuously develop process improvement strategic and tactical plans from a process and product quality assurance perspective, creating and coordinating test plan creation, mentoring and guiding the team, audit and version control, documentation and enforcing of QA process standards and methodologies, production validation, participate in walkthroughs related to the projects(s) to be tested and thus ensuring robust QA Practices/methodologies.

  • QA Planning and testing, Maintain quality of project deliverables, Full comprehension of SDLC and quality assurance methodologies, Management of the onshore and offshore testing team, managing overall verification and validation activities for all Problem Reports and Feature Requests. Develop, implement, and continuously improve QA processes.
  • Calculate testing estimates and develop testing schedules for assigned projects, develop and maintain effective communication skills in working with the team members and attend product/project meetings and review as the Quality Assurance representative.
  • Assessing risk to quality based on results of verification and validation and making appropriate recommendations. Coordinating with other Project Managers, Development Managers, System Administrators, Release Team and DBA members.
  • Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Interacted with the clients on a daily basis and update the Remedy tickets queue with the updated requirements.
  • Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
  • Coordinate/Create test scripts, test Strategies and test sets for all phases of testing including UAT and production validation.
  • Conduct quality assurance testing to ensure that the application software systems function properly and according to the business standards and end-user specifications and requirements
  • Oversee the execution of all testing, providing direction to all participants.
  • Monitor the correction of defects and re-test efforts.
  • Run test execution war room calls, which includes monitoring of the test execution progress, defect resolution, issue management
  • Ensure QA methodologies are followed for all phases.
  • Ensure all requirements are met.
  • Report QA audit results to provide useful information to management and IT practitioners to support continuous process improvement.
  • Attend weekly Status Meetings and present QA status to the project Manager and development leads.
  • Manage multiple tasks/assignments with staggered deadlines and due dates.
  • Coordinate multiple tasks/assignments for several resources.
  • Train, coach, and lead the team as assigned. Provide leadership, and facilitate discussion, cooperation, negotiation and communication within teams. Train new hires as needed.
  • Comply with, communicate and enforce standards wherever applicable in all assignments.
  • Act as the technical advisor on issues when testing the application software system, as well as handle project management and resolving testing issues for projects
  • Effectively document any problems resulting from the testing of software application systems. Ensure that all problems are communicated to all members of the project team including programmers, project analysts, and quality assurance analysts. Provide further documentation to note when problems were resolved.

Environment: MS SQL, Test Director, Mercury Quality Center, Silk Test , Toad, Oracle,.Net and Java based environments, SQL Reports, Serena Dimensions, Crystal Reports, CVS, MS Office, QTP, Win Runner, Rational Rose, UML, Clarify, DDTS, PVCS Tracker, Unix, Windows 2000/NT/XP, AS400.

Senior QA Analyst
Confidential,Dallas TX (May’05-Jan08)
Confidential, is the nation’s leading provider of digital media services to the advertising industry and operates the largest network designed specifically for spot distribution.

  • Lead QA projects from the design and specification stage through release
  • Creating test plans, scheduling test activities, generating test scenarios and test cases as per Technical Requirement Specifications required for functional and Integration, System and Performance testing.
  • Analyze, document, and verify system change requests
  • Functional, System-Integration testing, Regression testing, White and Black Box testing at various phases of the development and test cycles.
  • Attending weekly defect meeting with team leads, managers, and developers to discuss the issues found during various test process.
  • Used Microsoft Great Plains application for Billing.
  • Develop automation scripts for more efficient testing cycles.
  • Train employees on new products that have passed the testing cycle.
  • Supervise test data creation, test automation tasks, and requirements trace-ability.
  • Log defects and re-test code when applicable.
  • Identify, propose and implement QA planning, quality metrics, estimates and process improvements to increase defect prevention
  • Created scenario to define the events that occur during each testing session.
  • Used Mercury Quality center for reserving, executing test cases, defect tracking, and the complete test management.
  • Working with development team, investigating and correcting software bugs and deficiencies based on the testing results.
  • Wrote SQL queries to validate data integrity.
  • Performed backend testing using UNIX and SQL Scripting.
  • Performed stress, performance, integration, load, acceptance and regression testing.
  • Also performed UAT and E2E testing on applications.
  • Work with the offshore development team on a day-today basis.
  • Detail the expected level of effort and time required to achieve objectives and consistently meet the allocated milestones

Environment: .Net, UNIX, SilkTest, Test Director, Mercury Tools, Great Plains ERP, MS Excel, MS Access, Visio, SQL and Windows XP/NT/2000, Mac

QA Engineer
Confidential,Dallas TX (April’05-June’05)
TheTeamFind application is a computer-based system which performs an assessment of a client and engagement acceptability. It provides Price Waterhouse Coopers a method of assessing the risk associated with an entity and engagement, and provides them with a way of managing the approval process and overall portfolio risk.
Responsibilities:

  • Developed Use-Cases, drawn Sequence diagrams and created the Architectural Model of the application using UML/RUP.
  • System-Integration testing, Regression testing, White and Black Box testing at various phases of the development and test cycles.
  • Wrote and Executed TestPlans and TestCases using TestDirector as the Test Management Tool.
  • Data integrity testing using TOAD.
  • Train employees on new products that have passed the testing cycle.
  • Extensively involved in User Acceptance Testing (UAT).
  • Scheduling and conducting status meetings on a regular and frequent basis to discuss the risks to SIT progress. Verified the "fixes" for the reported bugs.

Environment: Java, J2EE, UNIX, .NET, TestDirector 8.0, Winrunner, LotusNotes 6.5, SQL and Windows NT/2000

Senior QA Engineer
Confidential, Dallas TX (July ‘03 – Jan ’05)
Worked for OAM Wireless Integration and development product line. It uses the Framework application to pull its network management solution into a unified system. Using Framework provides network element (NE) management needed for full Fault, Configuration, Accounting, Performance, and Security Management Solutions (FCAPS). Framework delivers a new and easy Graphical User Interface (GUI) as the main interface for the purpose of integrating and centralizing the management of NEs. This centralized location is non-discriminating, yielding a point of access to multi-vendors, multi-technology, and multi-domain networks with the aid of the Common Object Request Broker Architecture (CORBA) interfaces.
Responsibilities:

  • Develop test plans and test cases for OAM Wireless Integration and Development product line. Responsible for building software loads and performing switch sanity with new load build weekly. The software integrates the Main server and the Performance server together for monitoring and measuring the statistic and performance data on all network devices. Installations and upgrades of the Main Server which is integrated of MDM, NSP, and CEM servers. The Main Server collects faulty alarms sent from several network devices such as Passport SGSN, Shasta GGSN, and VPN.
  • Design and develop test plans to test all software specifications described in the FN (Functional Notes Document), DD (Design Document) and FRS (Feature Requirements Specification).
  • Develop the New Features Test Plan and test cases to verify the newly developed features meet the expectations of the Feature Requirements Specification (FRS). Used Test Director for test documentation management.
  • Writing test scripts using WinRunner for automated Regression test.
  • System-Integration testing, Regression testing, White and Black Box testing at various phases of the development and test cycles.
  • Scheduling and conducting status meetings on a regular and frequent basis to discuss the risks to SIT progress. Coordinating with the development team to debug defects, tracking them through defect tracking tools like Clarify and verifying all defects and executing regression tests under delivery of fix for defects and new builds.
  • Verified the "fixes" for the reported bugs.
  • Mentored junior testers on mercury suite tools (TestDirector, winrunner).
  • Compile execution metrics, and management reports.

Environment: Java, UNIX, SNMP, TestDirector, Winrunner, Clarify, SQL and Windows NT/2000

QA Engineer
Confidential,Dallas TX (May ‘02 – June‘03)
Info-touch is a client-server application that automates the entire process of issuing an insurance policy through a web-based interface, integrating with an existing legacy system. Under the Specialized Insurance Solutions Info-touch provides a variety of commercial automobile, general liability and property solutions. Info-touch also provides coverage for a variety of commercial trucking businesses. As a wholesale distributor of this program, it is offered exclusively to partnering General Agents.
Responsibilities:

  • Interacted with end users to obtain specific system requirements
  • Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required in conducting the effort
  • Involved in development of Test Plans, Test schedules, Test Cases based on high-level and detailed designs
  • Executed test cases and participated actively in system testing and regression testing
  • Developed, implemented and executed test methodologies and test plans to ensure software product quality using Test Director.
  • Written database triggers and stored procedures using PL/SQL to enforce business rules
  • Bulk loading of data from non-Oracle data sources using SQL*Loader
  • Worked on the continuous improvement of QA Process by reviewing and evaluating existing practices with standard testing guidelines
  • Conducted User Acceptance Testing and Integration Testing for the application
  • Interacted with Development and QA Teams to ensure overall quality of the software
  • Performed the Back-End testing to ensure data consistency from End to end by writing and executing SQL queries on the database
  • Extensively used SQL queries for backend testing
  • Provided the management with test metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings
  • Documented the Daily Defect and responsible for daily defect tracking meeting.
  • Interacted with the development and Integration team in prioritizing the Defect list and validating known bug fixes.

Environment: Test Director, Oracle, XML Web Logic and Solaris, Visual Basic6.0, Windows XP, Win 2000, SQL Server, Java, HTML, Winrunner, Load Runner and QTP.

EDUCATION: Masters in Computer Science

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