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Quality Assurance Resume

PA

SUMMARY:

  • Over Thirteen years of in Information Technology services experience which includes Eight Years of Experience in Software Testing and Quality Assurance practices.
  • Experience in testing application developed in different technology platforms such as Java/J2EE, .Net, Peoplesoft, Siebel, and Salesforce.
  • Excellent working knowledge of all major Operating Systems and tested applications developed in variety of environments viz., MS Windows, UNIX, Java, and Web based applications
  • Hands-on experience with testing in different Domains like Healthcare, Insurance, Financial, Banking, Telecom, Pharma and Call Center.
  • Strong knowledge of SDLC Methodologies.
  • Experience in Agile Software Development methodologies such as Scrum.
  • Hands on experience with different levels of testing: Component, Integration, and System testing.
  • Experience with different types of testing: Black Box, Functional, Usability, Exploratory, End to End, Regression, and User Acceptance Testing.
  • Knowledge of SQL and experience with conducting backend testing
  • Good understanding of the financial/Capital Markets, Viz., Concepts of Portfolio Management, Asset Management, Derivatives, Fixed income, Bonds, Mortgages, Credit markets, and Risk management.
  • Very good team player with excellent written, verbal communication skills and also possess excellent interpersonal skills.

TECHNICAL SKILLS:

Operating Systems: DOS, Windows 2000/ NT/XP/Vista/Windows7, and Sun Solaris.
Testing Tools: HP Quality Center, QTP, Bugzilla, and Rational ClearQuest
Application Servers: Web Logic
ERP/CRM: PeopleSoft, Siebel, and Salesforce
Databases: Oracle, MS SQL Server, and MS Access.
Languages: Java, SQL, HTML, XML, VBScript, and JavaScript.
Microsoft Tools: Word, Excel, Outlook, Power Point, Project, Visual Studio, SharePoint, and Visio.

PROFESSIONAL EXPERIENCE:

Confidential,PA 09/11 - Present
Test Lead

  • Responsible for testing the Employers Group portals http://www.ibx.com and http://www.amerihealth.com
  • Designed and executed the Test cases in Quality Center.
  • Wrote test cases for the transactions: Standard, National, Multiple, Dual Group, State Specific tiers, and Cafeteria benefits.
  • Reported the defects in Quality Center.
  • Developed Requirement Traceability Matrix, which maps requirements with test scripts.
  • Created the test data in the Group Portal with different transactions
  • Tested the CDHC transactions.
  • Prepared the Test Plan for National PPO Project
  • Prepared the Scenarios for National PPO Project and other Defects.
  • Verified the Transactions in the MAD database, MHS System, and Mainframe
  • Participated in Daily Scrum Meetings.
  • Trained offshore team in India.

Environment: Manual Testing, Agile, Java, Mainframe, MHS System, Quality Center, Oracle, SharePoint, Windows XP professional, Internet Explorer, Firefox, and MS office.

Confidential,New Jersey, NJ 06/11 – 08/11
UAT Lead

  • Worked on Medicare Gold/108 Migration to IKA Systems Project.
  • Interacted with Business Analysts, users, Enrollment Billing Managers, and Centers for Medicare & Medicaid services Compliance Auditor to understand the Business Process involving Medicare project.
  • Assisted the Project manager in defining the Scope of testing for User Acceptance Testing and in preparing the Test plan
  • Created and executed User Acceptance test scripts for the Medicare Chapters MAPD (Chapter 2), PDP (Chapter 3), LEP (Chapter 4), LIS, and Non Models (Chapter 13)
  • Reported the defects in Rational ClearQuest.
  • Developed Requirement Traceability Matrix, which maps requirements with test scripts.
  • Created the test data in the IKA System by enrolling members under different Healthcare plans.
  • Based on the MLE file from IKA, verified the letters in the HLGS System against the SharePoint templates and CMS templates.
  • Verified the letters that were generated for all PBPs.
  • Verified the Membership Enrollment Details Data, Group Details in the Mainframe NMS System.
  • Responsible for updating the daily status in the Dashboard for the team.

Environment: Manual Testing, Java, .Net, Mainframe, IKA System, CMS, Rational ClearQuest, SharePoint, Windows XP professional, Internet Explorer, and MS office.

Confidential,PA 01/10 – 05/11
QA Analyst

  • Interacted with Business Analysts and Developers to understand the Call center Applications developed in Siebel, Salesforce, and ePowercenter.
  • Designed and executed the test cases in Quality Center and analyzed the results against the expected results.
  • Prepared the Estimates of the QA Projects.
  • Reported and managed defects in Quality Center.
  • Developed Requirement Traceability Matrix, which maps requirements with test cases.
  • For the clients Pfizer, Merck Enter contact and Survey information in the Siebel Pharma front end and verify the correct information is included in the feed.
  • Created test data and Validated Business Rules in Siebel for the Merck Vaccine Patient Assistance program.
  • Performed integration testing, System testing, Regression testing, and UAT testing of Merck Patient Assistance Program (PAP) developed in .Net.
  • Tested the Rebates in Salesforce call center Application.
  • Performed End to End testing of Pfizer feed with Siebel.
  • Participated in Data Purges for the clients Nestle, and MillerCoors.
  • Tested Cognos Cubes for the clients namely Pfizer, Merck, Hershey, Carlson, Dreyers, Danny, Nestle, and others.
  • Verified Cognos Web Package for the clients Merck, MillerCoors, Nestle, Pfizer, Hershey, and others.
  • Performed Reports validations for the clients Merck, Nestle, Kraft, Campbells, Dannon, and others.
  • Performed Database Validations using SQL in Toad.

Environment: Manual Testing, .Net, Siebel Pharma, Salesforce, Cognos, Oracle, Toad, XML, Citrix, HP Quality Center, SharePoint, Visual Studio, Windows XP professional, Internet Explorer, and MS office.


Confidential,OH 04/09 – 12/09
QA Analyst

  • Interacted with Business Analysts and Developers to understand the Talent Management Performance and Development project.
  • Reviewed Business Requirement and Functional Specification docs for writing test cases.
  • Worked with Talent Management Module of PeopleSoft.
  • Designed the test cases
  • Executed the test cases manually and analyzed the results against the expected results.
  • Developed test execution plan describing important details regarding how the test sets need to be organized, and executed.
  • Developed Requirement Traceability Matrix, which maps requirements with test cases.
  • Reported and managed defects in Quality Center.
  • Performed page validations.
  • Developed Test data for Test Scenarios as per the functionality of the application.
  • Performed Database Validations using SQL in Toad.

Environment: Manual Testing, PeopleSoft 9.1, Talent Management, Agile, Oracle, Toad, HP Quality Center 9.2/10, Windows XP professional, Internet Explorer, Firefox, and MS office.

Confidential,GA 05/08 – 03/09
QA Analyst

  • Interacted with Developers, Business Analysts and Team Members to understand the Business Process involving CAM project
  • Worked with the Business Analysts in clarifying and base lining Business/System requirements.
  • Analyzed system requirements and derived test conditions/objectives.
  • Designed test cases from the test conditions and wrote manual test scripts
  • Established traceability between business requirements, system requirements, test conditions and test cases.
  • Executed the test cases manually and analyzed the results against the expected results.
  • Performed Database Validations using SQL in Toad.
  • Involved in XML testing.
  • Executed UNIX shell scripts and verified the application logs.
  • Reported and managed defects in Quality Center.
  • Documented and communicated test results using Microsoft Excel Sheets.

Environment: Manual Testing, Java, J2EE, Weblogic, Rational ClearQuest, Clearcase, XML, Oracle, Toad, HP Quality Center, UNIX, Windows XP professional, and MS office.

Confidential,VA 03/07 – 04/08
QA Analyst

  • Worked on Capital One Card Lab project.
  • Created Test Cases based on stories.
  • Performed traceability matrix and reviewed the test cases with the business analysts.
  • Performed Functional testing, Integration testing, System testing, User Accept Testing, and regression testing of various credit card modules for Consumer Accounts such as Open Account, Close Account, credit limit, Fees, Payment Allocations and Balance Transfers.
  • Collect and document testing metrics as outlined in the Test Plan and progress report templates
  • Worked with Test Leads, SMEs to write Test Cases (Documented in Test Director and/or Quality Center) and assign preliminary risk levels
  • Identifyed Regression Test Cases
  • Tested the functionality and usability of the application
  • Attended Daily Scrum meetings to discuss the tasks completed, task in progress for that particular Sprint.
  • Attended Planning meetings to discuss the stories to be developed for the current sprint with the Product Owner, Scrum Master, Development team and QA Team.
  • Report and Tracked defects in Quality Center
  • Performed database validations using SQL
  • Tested the GUI Web Based applications compatibility in all versions of IE, Firefox and MAC.

Environment: Manual Testing, Quality Center 9.0, SQL, XML, Java, Web logic, Agile, Scrum, IE, Firefox, Safari Oracle, Toad and Unix, Mac, and Windows XP Professional.

Confidential,NJ 09/06 – 02/07
QA Tester

  • Worked on Enhanced Portfolio Lifecycle project.
  • Analyzed business requirements, use case documents, functional specs & assisted QA team lead in writing the test plans.
  • Developed and tested the applications for its functionality.
  • Designed Test scripts and test cases in Quality center.
  • Developed test plans for executing and maintaining the test environment.
  • Analyzed requirement specifications and developed Test cases to cover overall quality assurance testing.
  • Performed Regression testing and automated the test scripts using QTP.
  • Develop/Debug complex SQL scripts/queries for data verification to compare the expected results with database and analyzed the data and the calculations for its correctness in transaction testing.
  • Performed manual testing like both positive and negative testing
  • Worked on different phases of testing: Functionality testing, Integration testing, User acceptance testing, Regression testing, Conformance Testing, and Interface testing.
  • Defects were tracked, reviewed, analyzed and compared using Quality center.
  • Documented and communicated test results to the Project Manager.

Environment: Manual testing, ASP.Net, XP professional, SQL Server, Quality Center, QTP, and MS office.

Confidential,Ohio, OH 09/05 – 08/06
QA Tester

  • Worked with QA Team to implement testing objectives, studying and understanding the functionality of the application under test
  • Involved in Manual testing of the Application
  • Designed and executed the Test Cases.
  • Conducted smoke testing whenever there is a new build of the application in test environment before accepting the application for formal testing
  • Performed different types of testing including functional testing of the Application.
  • Validated the Membership, Enrollment, and Claims processing
  • Wrote SQL queries for data validation
  • Used Test Director as the defect tracking tool

Environment: Manual testing, SQL, Oracle, VB Script, ASP, HTML, Mainframe, Windows, and MS office.

Confidential,IL 07/04 – 08/05
QA Tester

  • Worked on Policy underwriting system for Auto Insurance.
  • Analyzed and verified requirements for incomplete, inconsistent, contradictory, missing and ambiguous requirements and helped business analysts to baseline the requirements.
  • Used black box testing techniques to derive test conditions and design test cases from functional requirements
  • Involved in all levels of testing including, integration, system and regression testing
  • Designed both positive and negative test cases.
  • Performed manual testing which included Functional Testing, User Interface Testing, System Testing, Regression and User Acceptance Testing.
  • Responsible for preparing the Requirements Traceability Matrix
  • Worked in Unix environment for monitoring the transaction logs
  • Responsible for Backend testing, executing SQL procedures and writing SQL queries
  • Used Test Director to meet the requirements to manage test requirements, tests, test sets, test schedules and defects
  • Responsible for creation and maintenance of testing processes such as defect management, issue and risk management etc and also templates such as requirements traceability matrices, test plans, defect summary reports, testing status reports etc
  • Contributed to creation of test plans

Environment: Manual Testing, UNIX, Windows NT, Java,J2EE,.NET, HTML, Oracle, SQL, and Test Director.

Confidential,NJ 01/99 – 06/04
Manager – IT Business Development

  • Actively involved in all the Business processes of IT consulting business like interviewing, Recruitment, training candidates, Making the resume’s, Marketing, placement, reviewing contracts, developing new clients and maintaining existing clients. Evaluated the performance of employees.

EDUCATION:

B.S in Accounting, and Law
M.S in Philosophy ,Post Graduate Diploma
Post Graduate Diploma in Computer Science

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