Senior Digital Director Resume Oakbrook Terrace, IL - Hire IT People

SUMMARY

Entrepreneurial - minded digital leader wif extensive project management and quality assurance experience, leveraged by a strong engineering background and attention to detail.
Successfully built, trained, and managed teams wifin the agency setting to deliver strategic solutions across a multitude of platforms.
Seamlessly bridges the gap between technology, strategy, clients, and the business.
Able to TEMPeffectively communicate between tech and client-speak, present to audiences at all levels, and resolve issues while building long term relationships based on trust and loyalty.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Owner

Responsibilities:

Confidential Partners, Inc. - Consulted as Project Manager and Client Solutions Lead for website and UX enhancements initiative. Successfully negotiated multiple contract extensions and update deployment.
BrightLamp Solutions - Provided consulting services to startup creating Citizen Science games. Developed the business and marketing strategy, business plans, and all presentation/pitch materials. Led business development efforts engaging executive-level clients wifin multiple global organizations.

Confidential, Oakbrook Terrace, IL

Senior Digital Director

Responsibilities:

Optimized digital process for monthly releases of McDonald's McPlay mobile app, games, and website development. Streamlined updates of research/insights, strategy, client/user feedback, and QA testing.
Managed new business strategic planning for global hub, client pitches/presentations, digital innovation and prototyping, and provided thought leadership to creative, sales, and manufacturing teams.
Delivered new e-commerce site that generated over $300K in first-year CPG sales to Microsoft gaming enthusiasts. The Shopify-based platform leveraged a loyalty program and social media channels.
Established QA processes governing testing partners and procedures resulting in zero security or legal issues for countless sweepstakes and promotional sites launched around the world.
Reduced testing windows by over 30% and costs over 50% for all mobile and web development.

Confidential, Chicago, IL

VP, Technical Director, Interactive - Consultant

Responsibilities:

Delivered proposal as primary initiative to complete client services management portal, which was unfinished after two years. Completed project analysis including new digital strategy, planning, vendor selection, and submitted proposal for corporate approval in less than five weeks.
Created agency-wide digital process documentation including: business and functional requirement templates, digital process work-flow, designer's guide to web development, link matrix template, and code review checklists for development team.
Established groundwork to build an agency-wide QA practice including job descriptions, touch-points in the digital process, roles and responsibilities, and outside vendors.

Confidential, Chicago, IL

Manager of Quality Assurance

Responsibilities:

Created and integrated QA into the agency process, and trained 3 inexperienced team members into respected and trusted QA Analysts.
Achieved team profitability in 6 months, and over 95% utilization in 9 months by streamlining the SDLC, leveraging project management methodologies, and focusing on process-driven results.
Reduced functional, performance, and user experience defects to deliver products >99% ‘bug-free' by introducing a 'Shift Left' methodology and increasing attention to quality throughout entire agency.
Created and hosted the 2013 QA Summit for Digital Healthcare Marketing. Published a white paper on the Summit, and presented the findings at the South by Southwest (SXSW) Interactive Conference.

Confidential

Senior Digital Producer

Responsibilities:

Produced digital experiences ranging from $50K to over $1M, and consistently delivered projects inscope, on-time, and on-budget.
Reduced email development costs over 60%, streamlined production processes, and decreased delivery times by establishing relationship wif the agency's first off-shore vendor.
Mentored junior producers, and was instrumental in creating and leading digital training for the agency.
Projects included: websites, iPad & mobile apps, CRM email campaigns, social campaigns, broadcast, paid media, interactive & medical animation videos, convention booth exhibits, and print.